Jobs

PIN-UP Global is an international holding company specializing in developing and implementing advanced technologies, B2B solutions and innovative products for the iGaming industry.

We ensure certification and licensing of our products, providing customers and partners of the holding company with high-quality and reliable solutions.

PIN-UP Global is represented in seven countries (Cyprus, Ukraine, Poland, Kazakhstan, Armenia, Peru, Malta). The holding’s headquarters is located in Cyprus.

The mission of PIN-UP Global is to improve and develop products for the iGaming industry.

We’re looking for a sharp and driven Product UX Researcher to join our team!

If you're passionate about iGaming, know the ins and outs of affiliate marketing, and thrive in fast-paced environments — we want to hear from you. This role blends strategy with execution: from shaping campaigns to leading production and cross-team coordination.

Responsibilities:

- Perform surveys, interviews, and focus groups for obtaining actionable insights about the consumer’s needs and product usage experience;

- Perform consumer research and competitive analyses to develop in-depth knowledge of buyer personas, key category trends, and competitive landscape;

- Working with research tools as the key to finding ideas and hypotheses.

Requirements:

- Experience in the position of Product Marketing Manager, UX Researcher from 1 year;

- Experience with web, mobile;

- Multifunctional work with different stakeholders;

- Experience with marketing research:

- NPS;

- CES & CSAT;

- CSI.

- Product & Competitors research;

- Custdev full cycle;

- Experience in depth interviews;

- Knowledge of quantitative and qualitative research;

- Knowledge how to create person portraits.

What are the conditions and bonuses?

🍀An exciting and challenging job in a fast-growing product holding, the opportunity to be part of a multicultural team of top professionals in Development, Engineering and Architecture, Management, Operations, Marketing, etc;

🤝Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol, Yerevan — work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day;

🧑‍💻Laptop & all necessary equipment for work according to the holding standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨‍⚕Medical insurance;

💵Referral program — enjoy cooperation with your colleagues and get a bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🤸‍♀Sport benefit;

🦄Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc;

🎳Company events, team buildings.

DreamX is looking for a CFO - a strategic thinker with strong analytical skills who can turn numbers into business growth. You'll play a key role in shaping the company's financial vision, supporting the CEO with accurate reporting, and helping the business scale based on data-driven decisions.
 

Key Responsibilities:

• Build financial analytics systems: dashboards, P&L by clients and projects;
• Analyze profitability regularly: clients, projects, teams; identify high-performing and risk areas;
• Prepare management reports: weekly, monthly, and quarterly financial updates for the CEO and team leads;
• Plan budgets and manage cash flow: support with forecasting, budgeting, and expense optimization;
• Monitor and control company spending: improve cost-efficiency and financial processes;
• Advise on pricing: analyze project margins, suggest pricing strategies and team compositions.
   

Requirements:

• 1+ year of experience in finance within an IT company or service-based business (FP&A, P&L analysis);
• Understanding of key financial and product metrics (LTV, MRR, CAC, etc.);
• Ability to bring structure to chaos, build systems, and automate workflows;
• Advanced Excel / Google Sheets skills (macros, formulas, pivot tables); experience with Looker Studio or BI tools is a plus;
• Logical thinking, attention to detail, and the ability to uncover patterns in data;
• Strong sense of ownership and readiness to make independent decisions;
• High level of integrity, reliability, and confidentiality.
   

What we offer:

• Competitive salary;
• Full technical equipment;
• 12 sick days + 12 paid days off + 14 vacation days;
• Compensation for learning and courses;
• Access to professional tools and platforms - fully covered by us;
• Full tax compensation;
• A company culture built on trust, support, and recognition of your impact.

We’re looking for a Backend Developer to join one of our fully cross-functional game teams. Each team is responsible for delivering a complete slot game and includes game designers, a lead artist, 2D artists, animators, QA engineers, mathematicians, and a sound designer — everything needed to launch a game independently.

Requirements

• Degree in Mathematics, Computer Science, or a related technical field;
• 1+ years of commercial experience in backend development;
• Strong Python (OOP) skills;
• Experience building client-server applications (Flask / FastAPI);
• Experience with Docker and Git (or another VCS);
• Data-driven and analytical mindset in decision-making;
• English — at least B1 level.
   

Will be a plus

• Understanding of slot game mechanics;
• Teamwork experience;
• Strong self-organization and ability to prioritize tasks;
• Motivation to tackle challenging problems and grow with the product.

Responsibilities

• Develop slot games (backend);
• Create tools for math and game testing;
• Build game bots and tools for statistical analysis;

• Collaborate closely with game developers on backend game logic implementation.

   

Benefits

Why Join Us?

🎰 Be part of the international iGaming industry – Work with a top European solution provider and shape the future of online gaming;

💕 A Collaborative Culture – Join a supportive and understanding team;

💰 Competitive salary and bonus system – Enjoy additional rewards on top of your base salary;

📆 Unlimited vacation & sick leave – Because we prioritize your well-being;

📈 Professional Development – Access a dedicated budget for self-development and learning;

🏥 Healthcare coverage – Available for employees in Ukraine and compensation across the EU;

🫂 Mental health support – Free consultations with a corporate psychologist;

🇬🇧 Language learning support – We cover the cost of foreign language courses;

🎁 Celebrating Your Milestones – Special gifts for life’s important moments;

⏳ Flexible working hours – Start your day anytime between 9:00-11:00 AM;

🏢 Flexible Work Arrangements – Choose between remote, office, or hybrid work;

🖥 Modern Tech Setup – Get the tools you need to perform at your best;

🚚 Relocation support – Assistance provided if you move to one of our hubs.

We’re looking for a dynamic, strategic CMO to lead all aspects of our marketing—from performance acquisition to branding and retention—across LATAM, Africa, and Asia. You’ll build a full-funnel marketing engine from scratch: designing department structure and processes, assembling a high-performing team, and driving scalable, profitable, and sustainable growth through every available channel.

We’ll equip you with the resources and autonomy you need. 
Join us and let’s reach new heights together!
 

What You’ll Do:

• Own the marketing strategy for one of these regions: LATAM, Africa, or Asia
• Build the marketing department from the ground up: define structure, processes, and KPIs; recruit and mentor teams (Affiliate, B2B, Performance, Brand, CRM, Analytics, etc.)
• Launch and scale key channels: Paid Social, Google Ads/UAC, ASO, SEO (brand / cross / non-brand), PPC, Influencer & Streamer marketing, Affiliate/CPA networks
• Develop inbound & outbound funnels: lead magnets, email/SMS campaigns, content marketing, strategic partnerships
• Own brand and PR initiatives: positioning, Tone of Voice, conferences, local partnerships
• Collaborate closely with Product: build and A/B‑test landing/pre‑landing pages, localize funnels
• Ensure traffic quality and ROI predictability using BI tools for fraud detection and end-to-end analytics
• Negotiate and optimize partner deals: payout models, performance terms, bonus structures

• Plan and manage budgets

  
  What You Bring

• 2+ years in leadership roles within acquisition or growth marketing
• 3+ years in gambling/betting verticals
• Deep expertise in LATAM, Africa, or Asia markets and their top traffic sources
• Proven track record building and scaling marketing departments from scratch
• Hands‑on mastery of Paid Social, Google Ads/UAC, ASO/SEO, Influencer & Streamer marketing, Affiliate/CPA networks
• Strong negotiation skills and experience optimizing partner agreements (CPA, RevShare, Hybrid)
• Experience managing large budgets (> $300K/month) and driving 10K+ FTDs per month
• Analytical mindset: comfortable with BI tools, media planning, and unit economics
• Solid understanding of compliance and regulatory nuances in emerging gambling markets
  
  Why you should join us:
• You will have the chance to influence the product and assemble a team that fits your vision.
• Absence of micromanagement, hierarchy, fast decision-making speed.
• Competitive salary and incentives for your contribution and result.
• Our main working schedule: 10:00 - 19:00 (UTC+2), fully remote plus coworking space payment worldwide.
• The opportunity to participate in the company's internal events: open negotiations and product meetings.
• Attending top conferences around the world.
• Perks such as paid sick leave and vacations, plus additional day off in honor of your birthday.
• Investment in both hard skills and personal skills.

🌍 About the Company:

The position is open with a large product iGaming company that has created 100 cutting edge products, operating in 20 different markets, employing 1,300 people.

👉 Who are we looking for?

Due to team expansion, we’re hiring a Senior Game UI Designer who will play a key role in shaping engaging in-game experiences and design systems.

✅ Requirements:

✔️ from 5 years with UI design
✔️ Experience working on game projects and creating game interfaces
✔️ Experience collaborating with in-house and outsourced teams to create art, animation, sound, and UI assets
✔️ English language level B1-B2 is required
✔️ Quick creation of animated game prototypes
✔️ Integration of animation and sound into gameplay
✔️ Understanding player game loops
✔️ Awareness of retention events in the game cycle
✔️ Experience balancing game mechanics to meet product goals

✅ Responsibilities:

✔️ Creation of clickable game prototypes
✔️ Designing animations and sounds
✔️ Preparing briefs for artists, animators, and sound designers
✔️ Productive interaction with the development department
✔️ Estimating task timelines and following the roadmap

✅ Nice to Have:

➕ Unity experience
➕ Knowledge of After Effects or Spine
➕ Sound design familiarity
➕ Background in mobile/casual/hypercasual games

✅ We offer:

🧑🏻‍💻 Learning and development opportunities and engaging, challenging tasks
📝 Official EU employment, including family registration
✈️ Relocation package (flight tickets + hotel stay for 2 weeks)
📚 Language courses with partial compensation
🎁 Birthday gift from the company
🏝 24 working days of annual vacation
 

We are looking for a talented Software Engineer to join our experienced team and help build innovative solutions new to Ukraine and to the world. This is a rare opportunity to become part of an exceptionally skilled, cross-functional team capable of developing advanced system-level solutions from the ground up. 

You'll be working in a creative, fast-paced environment alongside a great team of talented professionals who share a unique blend of expertise and passion for innovation. We value great ideas, rapid iteration, and open collaboration - and we’re driven by the impact our solutions can make. 

If you’re excited about solving complex challenges and contributing to groundbreaking projects, we’d love to hear from you. 

Responsibilities:  

• Develop products using C++, Rust, Kotlin, Python, and JavaScript. Experience with all languages is not required, but we encourage learning those that are missing 
• Designing and implementing creative new algorithms and technologies for high-performance, highly scalable, and highly reliable systems 
• Collaborate closely with a team of highly skilled and motivated engineers, contributing to a culture of mutual inspiration and excellence. 
• Continuously grow your knowledge, whether you're already experienced or just starting out in system-level software development. 

Requirements:  

• Experience working with non-web stack programming languages (C++, Rust, etc). 
• Solid understanding of Linux environment, including Kernel or Shell-level operations 
• Experience on GitHub. 
• Proven design sensibility and willingness to work in a collaborative, team-oriented environment. 
• English at Intermediate level or higher - both spoken and written. 

The company offers: 

• Official employment with a competitive salary and clear, transparent terms of cooperation. 
• Paid vacation (24 calendar days per year) and paid sick leave. 
• Support for your professional growth - the company is actively expanding, and you’ll have the opportunity to grow together with it. 
• An atmosphere of trust, open communication, and leadership—initiative is welcomed, ideas are brought to life, and the team supports your progress. 

This position offers a unique opportunity to create products at the intersection of cutting-edge innovation and real client needs, helping to shape trends in a new technological industry in Ukraine. 

What We Seek:

- Proficiency in JavaScript programming.

- Hands-on experience with React and Node.js.

- Strong teamwork abilities.

- Upper-Intermediate level of English proficiency.

What We Offer:

- Opportunity to bring your ideas to life and lead the entire process.

- Flexible 40-hour workweek with the option for hybrid or remote work

- Competitive salary featuring regular compensation reviews.

- Paid vacation (20 business days) and sick leave

- A cozy office located near the center of Lviv.

- Friendly, open-minded team with minimal bureaucracy

We are looking for a Media Buyer (Middle Level) , who will manage media buying activity from networks in Gambling.

Requirements:

— At least 1 year of experience in media buying within the gambling vertical, with proven successful cases

— Hands-on experience with at least 2 traffic sources: Facebook, TikTok, Twitter, Google UAC, Taboola, native, or in-app traffic

— Successful campaigns with daily revenue of $1,000+

— Experience with retargeting and programmatic advertising (postbacks, pixels, working with data)

— Proficient with tracking platforms like Keitaro or Binom
 

Responsibilities:

— Launch, test, and optimize campaigns and funnels across different traffic sources (A/B testing, creatives, landing pages)

— Scale campaigns with positive ROI

— Set up retargeting and programmatic sources

— Monitor key performance metrics (ROI, CR, CPA, CTR, EPC, LTV)

— Work with postbacks, pixel integrations, and analytics tools such as Tableau and Jira

What We Offer:

— Friendly working atmosphere

— Interesting projects and challenging tasks

— Access to all necessary tools and resources: trackers, anti-detect browsers, ad accounts, and daily budgets starting from $5K+

— Opportunities for self-realization, professional and career growth

— Remote 5-day work-week in a friendly work environment

— Flexible working hours

We are looking for a MS Dynamics Engineer to join our engineering team and take charge of developing and evolving our Microsoft Dynamics 365 CRM system. In this role, you will work closely with cross-functional business units to translate their needs into reliable, efficient, and scalable CRM solutions. Your contributions will directly impact the company’s operational efficiency by automating key business processes and empowering departments through tailored tools and systems.

Responsibilities

• Design, develop, and implement CRM solutions using Microsoft Dynamics that address specific business needs
• Maintain, optimize, and continuously improve the functionality and performance of the current CRM setup
• Provide technical support and troubleshoot issues in production environments to ensure high system reliability
• Follow clean code practices and apply basic algorithms, data structures, and design patterns in development
• Participate in testing, debugging, and deployment of features in on-premise environment
• Implement backend business logic using C# and .NET to deliver stable and maintainable solutions
• Customise user interfaces and enhance usability through HTML, CSS, and JavaScript

Requirements

• Minimum 2 years of hands-on experience with Microsoft Dynamics
• Experience with C#/.NET with the ability to write robust and maintainable code
• Experience with HTML, CSS, and JavaScript
• Good understanding of relational databases (MSSQL), including experience with writing and optimising SQL 
• Familiarity with design patterns, basic algorithms, and data structures
• Experience integrating with third-party systems via REST APIs
• Intermediate English proficiency

Will Be a Plus

• Experience working with the on-premise version of Microsoft Dynamics
• Experience with the Customer Support module of Dynamics
• Previous experience in the fintech domain

We offer

• Tax expenses coverage for private entrepreneurs in Ukraine
• Expert support and guidance for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company's approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education and English learning budget
• Wellness budget (gym membership, sports gear and related expenses)

We are looking for a motivated and quality-focused QA engineer with 2 years of experience to join our SalesForce department. 

Requirements:

- 2 years of experience as a QA Engineer;

- Experience with Functional and Regression testing;

- Salesforce experience - mandatory;

- Strong knowledge of SDLC and STLC;

- Experience in creating and executing test documentation, test plans and test cases;

- Experience in test reporting

- At least an Intermediate level of English.

Will be a plus:

- API testing, Postman, JMeter, Automation testing (Selenium, AccelQ).

- Salesforce Certifications.

Responsibilities:

- Perform manual testing of the Salesforce application (functional, load, performance, regression testing);

- Creating Test plans;

- Creating Test documentation;

- Participating in project planning and requirements analysis;

- Preparing test reports;

- Сollaborate closely with development team.

Work Schedule

Full-time working day in our office (Lviv or Kyiv, flexible hours) or full-time remote.

Interview Stages

1-st stage — Сall with Recruiter (30 minutes)

2-nd stage — Interview with QA Engineer and Recruiter (1 hour)

3-rd stage — Сall with Delivery Director (30 minutes)

Recruiter Anastasiia Vaskiv

About company:

Appexoft is Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.

We suggest

• Opportunity for career growth;
• Competitive salaries;
• Friendly team of professionals;
• Comfortable working environment;
• Delicious coffee biscuits and tea for your good mood.

Required skills

• Upper intermediate level of English both, spoken and written;
• Understanding of basic IT technologies;
• Result-oriented person with high level of self-organization;
• Analytical mind;
• Excellent presentation skills.

Responsibilities

• Daily search for potential customers;
• Formation and support of the client base;
• Monitor sales trends, market trends, competitors and relevant customers;
• Generation of ideas on development and distribution of our product;
• Regular reporting and analysis.

Про компанію Appexoft

Appexoft is Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.

Apply ML/DL to create biometric authentication solutions:
 

• computer vision-based person identification technology
• research and development work with various biometric data: face, fingerprint, iris
   

Major Requirements: 
 

• practical experience with Machine Learning and Computer Vision
• strong at Deep Learning frameworks (PyTorch, TensorFlow or Keras)
• minimum 2 years of commercial experience in machine learning
• relevant education, at least Bachelor degree
   

Optional Requirements: 
 

• experience with making publications, patents, conference talks
• participation experience in ML/DL contests (ex.: Kaggle)
• commercialization experience
• PhD in machine learning, computer science or related field
• experience with on-device Android DL frameworks (TensorFlow Lite, TorchScript)
• experience with Android native development (NDK, C/C++)
   

Working Conditions:
 

• GIG contract
• remote work is possible as well as work in Kyiv office
   

Benefits:
 

• competitive salary, annual salary review, annual bonuses
• paid 28 work days of annual vacations and sick leaves
• opportunity to become an inventor of international patents with paid bonuses
• medical & life insurance for employees and their childrens
• paid lunches
• discounts to Samsung products, services
• regular education and self-development on internal courses and seminars
• hybrid work format, working in office is required for some tasks

Sempico Solutions is an innovative international company providing SMS marketing, verification, OTP and OTT messaging services, as well as its own software, and is currently looking for a Business Development Manager.

We offer:

• The opportunity to work remotely.
• A convenient work schedule from Monday to Friday, 9:00 a.m. to 6:00 p.m. (including a 1-hour lunch break).
• Competitive salary, base rate + bonus.
• Step-by-step adaptation to the position.
• Internship at the company's expense.
• Career development.
• Cooperation with international global brands and partners.
• The opportunity to improve your English language skills.
• The opportunity to attend international conferences.
• A well-coordinated team — everyone you will be working with is responsible and hard-working, and we are also progressive and friendly. Common sense and a sense of humour. No formalities — everyone here is on a first-name basis.

Now about our requirements for the specialist we are looking for:

• Fluency in Ukrainian, English — no lower than B2 Upper Intermediate level (oral and written communication), French or German is an advantage.
• Education in international business management/marketing.
• At least 2 years of experience in IT/Telecom/SMS.
• Ability to clearly formulate thoughts, especially in written communication.
• Responsibility, honesty and punctuality.
• Ability to sell, negotiate and establish long-term relationships.
• Experience in communicating and persuading clients (consulting, sales).
• Experience in effective key account management.
• Structured thinking, high level of self-organisation, attention to detail, excellent communication and teamwork skills.
• Motivated to develop and results-oriented.
• Be equipped with power supplies, as our work requires us to always be connected, have internet access and charged office equipment, according to the work schedule, regardless of whether there is electricity or not!

Responsibilities:

• Conduct ongoing search for new customers and manage existing customers by offering them additional services.
• Conduct negotiations and presentations to new and existing customers.
• Seek, develop and expand the customer portfolio. 
• Ensure clear communication and respond promptly to customer inquiries.
• Actively manage the flow of quality leads, strategically developing relationships with potential customers.
• Maintain relationships with existing customers.
• Implement retention strategies to maintain and expand relationships with key customers.
• Search for direct routes from telecommunications operators around the world.
• Use effective negotiation skills and in-depth product knowledge to successfully close deals.
• Provide insights and feedback from customer interactions to improve product and marketing strategies.
• Monitor accounts receivable and ensure timely payment from partners.
• Use existing contact networks and social media strategies to sell and promote the company's telecommunications services.
• Participate in specialised exhibitions and represent the company on the international stage.

Sempico Solutions is an innovative international Telecommunication player providing customers with different telecom services such as: A2P, P2A SMS services, offering omnichannel communication with end users, as well as proprietary software. We are currently looking for an Enterprise sales manager.

We offer:

• Opportunity to work remotely.
• Convenient work schedule: Monday to Friday, from 9:00 to 06:00 (with a 1-hour lunch break).
• Competitive salary with a fixed base and performance-based bonuses.
• Step-by-step onboarding and training process.
• Internship and training at the company's expense.
• Career development opportunities.
• Collaboration with global international brands and partners.
• Chance to improve your English skills.
• Opportunity to attend international conferences.
• A cohesive and friendly team — everyone you’ll work with is responsible, hardworking, progressive, and fun. We value common sense and a good sense of humor. No bureaucracy — we’re all on a first-name basis.
  
   

Our ideal candidate should have:

• Fluent Ukrainian, and English at B2 Upper Intermediate level or higher (both spoken and written).
• Proven sales skills and results.
• Experience in B2B sales, ideally in SaaS or telecommunications.
• Ability to clearly express thoughts, especially in written communication.
• Responsibility, honesty, and punctuality.
• A strong client needs analysis skills and the ability to select effective technological solutions.
• Sales and negotiation skills with the ability to build long-term business relationships.
• Experience in client communication and persuasion (consulting/sales).
• Proven experience in key account management.
• Structured thinking, high self-organization, attention to detail, excellent communication and teamwork skills.
• Self-motivated and result-oriented.
• Be technically equipped — our work requires being online during working hours regardless of power outages. Reliable internet connection and charged equipment are a must!

Advantages:

• Experience in telecommunications.
• Experience with API products and technical sales.
• Knowledge of CRM, SalesNavigator, experience participating in exhibitions, conferences or pitches.

Responsibilities:

• Continuously search for new clients and manage existing ones, offering additional services.
• Conduct negotiations and presentations for new and current clients.
• Identify, develop, and grow the client portfolio.
• Ensure clear communication and timely responses to client inquiries.
• Actively manage a flow of quality leads and strategically develop relationships with prospects.
• Maintain relationships with current clients.
• Implement retention strategies to support and expand key client relationships.
• Use effective negotiation skills and deep product knowledge to close deals successfully.
• Provide insights and feedback from client interactions to improve product and marketing strategies.
• Manage accounts receivable and ensure timely payments from customers.
• Leverage existing networks and social media strategies to promote and sell telecom services.
• Represent the company at specialized exhibitions and on the international stage.
• Build and maintain relationships with large (enterprise-level) clients.
• Prospect new business via email, LinkedIn, Google, professional communities.
• Understand client needs and tailor solutions accordingly.
• Present Sempico’s services (SMS/HLR/MNP/API) to potential customers.
• Support clients throughout the onboarding and integration process.
• Work closely with product and support teams to ensure client satisfaction.
• Maintain client data in a CRM.
• Meeting established KPIs is a key requirement for successful performance and demonstrates a strong result-oriented approach.

Sempico Solutions is an innovative international Telecommunication player providing customers with different telecom services such as: A2P, P2A SMS services, offering omnichannel communication with end users, as well as proprietary software.  We are currently looking for a Technical Support Specialist with experience in telecom (ideally in an SMS hub or provider) to join our growing team.

We offer:

• Opportunity to work remotely.
• Convenient work schedule: Monday to Friday, from 9:00 to 18:00 (with a 1-hour lunch break).
• Competitive salary with a fixed base and performance-based bonuses.
• Step-by-step onboarding and training process.
• Internship and training at the company's expense.
• Career development opportunities.
• Collaboration with global international brands and partners.
• Chance to improve your English skills.
• A cohesive and friendly team — everyone you’ll work with is responsible, hardworking, progressive, and fun. We value common sense and a good sense of humor. No bureaucracy — we’re all on a first-name basis.
  
   

Our ideal candidate should have:

• Fluent Ukrainian, and English at B2 Upper Intermediate level or higher (both spoken and written).
• Ability to clearly express thoughts, especially in written communication.
• Responsibility, honesty, and punctuality.
• A strong client needs analysis skills and the ability to select effective technological solutions.
• Structured thinking, high self-organization, attention to detail, excellent communication and teamwork skills.
• Self-motivated and result-oriented.
• Basic knowledge of network protocols (TCP/IP, HTTP, DNS).
• Basic knowledge of Linux command line.
• Preferred: Familiarity with SMPP protocol basics. 
• Be technically equipped — our work requires being online during working hours regardless of power outages. Reliable internet connection and charged equipment are a must!

Main Responsibilities:

• Provide timely and professional technical support to clients and partners via email, ticketing system and other communication channels.
• Monitor SMS traffic delivery, troubleshoot message delivery issues and escalate to relevant teams when necessary.
• Analyze SMPP logs, and other system data to identify and resolve client issues.
• Assist clients with integration and interconnection processes, including SMPP, HTTP API.
• Maintain detailed records of support cases, actions taken, and resolution outcomes.
• Collaborate with internal teams (sales, routing, billing, operations) to ensure fast and accurate issue resolution.
• Stay up-to-date with system changes, platform updates, and new features relevant to messaging services.