Jobs Business Analyst

Join the Fintech Core team building a white-label modular platform that powers digital banks, payment systems, and fintech products across Europe, North America, and MENA regions
 

As a System/Business Analyst on the Fintech Core project, you will define technical architecture, system specifications, and integration designs for a white-label modular fintech platform that enables rapid creation of digital banking and payment products.
 

The platform provides a complete technology stack including general ledger, middleware, mobile/web applications, and extensive third-party integrations for KYC, payments, card issuance, and compliance. You'll work closely with Business Analysts, Solution Architects, and Engineering teams to translate business requirements into detailed technical specifications, design robust system architectures, and ensure seamless integration across microservices while maintaining regulatory compliance and enterprise-grade security.

This role offers hands-on experience designing financial systems at scale, with exposure to payment processing, card networks, digital wallets, cross-border transactions, and regulatory compliance frameworks serving multiple fintech implementations globally.

Responsibilities
 

• Analyze and document system requirements for platform modules including payments, card issuance, digital wallets, accounts, ledger management, and compliance systems
• Translate business requirements into detailed technical specifications, API contracts, database schemas, and integration architectures
• Design data models, entity relationships, and data flow diagrams for transactional and financial systems with appropriate normalization and performance considerations
• Define integration patterns and technical specifications for connecting with payment processors, KYC/AML providers, card issuers, and open banking platforms
• Document system behaviors using sequence diagrams, component diagrams, deployment architectures, and API specifications (OpenAPI/Swagger)
• Collaborate with Solution Architects to ensure system designs align with microservices architecture patterns, scalability requirements, and technical best practices
• Define non-functional requirements including performance benchmarks, security controls, data retention policies, and audit trail specifications
• Facilitate technical design workshops with Engineering teams to review system specifications, validate implementation approaches, and identify technical risks
• Create comprehensive system documentation in Confluence covering technical flows, component interactions, message formats, and infrastructure requirements
• Support QA teams by defining system integration test scenarios, technical acceptance criteria, and end-to-end testing strategies
• Analyze system performance bottlenecks and propose optimization solutions for high-throughput financial transaction processing
• Ensure all technical specifications maintain regulatory compliance requirements (PCI DSS, GDPR, PSD2) and financial data security standards
• Maintain traceability between business requirements, system specifications, technical implementations, and test cases
• Participate in sprint planning, technical refinement sessions, and architecture review boards to ensure alignment between product vision and technical execution

Professional skills are required:
 

• 3+ years of experience as System Analyst, Technical Analyst, or similar role in fintech or banking domains

   

• Strong understanding of financial systems architecture including general ledgers, payment processing, and account management

   

• Experience with microservices architecture, API design, and distributed systems

   

• Proficiency in creating technical documentation: system design documents, data flow diagrams, sequence diagrams, ER diagrams

   

• Knowledge of database design and data modeling for transactional systems

   

• Understanding of integration patterns, message queues, and event-driven architectures

   

• Familiarity with payment systems standards (ISO 20022, SWIFT, SEPA, card schemes)

   

• Experience with API specifications (REST, OpenAPI/Swagger, webhooks)

   

• Understanding of cloud infrastructure and deployment architectures (AWS, Azure, GCP)

   

• Knowledge of authentication and authorization mechanisms (OAuth, JWT, API keys)

Technical Skills

• 3+ years of experience as System Analyst, Technical Analyst, or similar role in fintech or banking domains

• Strong understanding of financial systems architecture including general ledgers, payment processing, and account management

• Experience with microservices architecture, API design, and distributed systems
• Proficiency in creating technical documentation: system design documents, data flow diagrams, sequence diagrams, ER diagrams

• Knowledge of database design and data modeling for transactional systems

• Understanding of integration patterns, message queues, and event-driven architectures

• Familiarity with payment systems standards (ISO 20022, SWIFT, SEPA, card schemes)

• Experience with API specifications (REST, OpenAPI/Swagger, webhooks)

• Understanding of cloud infrastructure and deployment architectures (AWS, Azure, GCP)

• Knowledge of authentication and authorization mechanisms (OAuth, JWT, API keys)

   

Domain Knowledge

• Understanding of core banking concepts: accounts, transactions, balances, ledgers, reconciliation

   

• Knowledge of payment flows: domestic/international transfers, card payments, digital wallets

   

• Familiarity with KYC/AML processes and regulatory compliance requirements

   

• Understanding of financial data security standards (PCI DSS, GDPR)

   

• Experience with fintech product features: onboarding, card issuing, FX, acquiring

Analytical & Documentation Skills

• Excellent analytical thinking and problem-solving abilities

• Strong technical writing skills with attention to detail

• Ability to translate complex business requirements into technical specifications

• Experience with UML, BPMN, or similar modeling notations

• Proficiency with documentation tools (Confluence, Notion, or similar)

• Experience with requirements management and traceability

Skills will be a plus:
 

• Experience with white-label or multi-tenant system architectures

• Knowledge of blockchain and cryptocurrency integrations

• Familiarity with regulatory frameworks (PSD2, Open Banking, MiFID)

• Experience with performance testing and system optimization

• Understanding of DevOps practices and CI/CD pipelines

• Previous experience with modular platform architecture

• Knowledge of financial compliance and audit requirements

• Experience with data migration and system integration projects

Project description:

Fintech Core is a white-label modular fintech solution designed for rapid creation and launch of digital banking and payment products. It provides a comprehensive, turnkey platform that enables businesses to build neobanks, digital wallets, payment systems, and other fintech products within 3 months rather than years. The solution includes a complete technology stack: a robust general ledger platform, middleware layer, customizable frontend applications for iOS/Android/Web, and extensive third-party integrations for KYC, payments, card issuance, and compliance. Unlike traditional SaaS offerings, Fintech Core provides full access to source code, eliminating vendor lock-in and enabling deep customization.

The platform is built on microservices architecture with modular components that can be independently scaled and customized. It supports multi-currency operations, cross-border payments, card issuing, account management, transaction processing, compliance monitoring, and back-office orchestration. The solution is PCI & DSS compliant and designed to meet regulatory requirements across multiple jurisdictions.

Project stage: Active development and continuous enhancement. The platform is mature with multiple successful implementations but undergoes constant evolution to incorporate new regulatory requirements, payment integrations, and fintech capabilities. Quality, scalability, and compliance are paramount priorities.

The size and the structure of the PROJECT team:

Cross-functional team including Product Owners, Business Analysts, System Analysts, Frontend/Backend Developers, QA Engineers, DevOps, Security Specialists, and Compliance Consultants. The team operates in an Agile environment with close collaboration between technical and business functions.

Axon is looking for a motivated Business Analyst to join our team in a fully remote setup. The Business Analyst would be a bridge between our clients and the delivery team — turning business goals into clear, testable requirements that engineering can build with confidence, removing ambiguity before development starts, and protecting product quality.

You will work closely with Project Managers, Software Engineers, QA, and UI/UX Designers, as well as directly with clients and their stakeholders, to keep everyone aligned on what we are building and why.

What You Need for This Position

Previous Experience

• 3+ years of experience as a Business Analyst in an outsourced / service company setting, working directly with external clients;
• Experience analyzing requirements across more than one industry is a plus — at Axon, the same BA can move between domains (Real Estate, Insurance, Education, etc.);
• English: Upper-Intermediate or higher (written and verbal) — required for client-facing communication.

Core Business Analysis Skills

• Domain & Discovery: Quickly learns the client's business across any industry we serve, asks the questions that surface the real problem, and is comfortable running interviews, workshops, story mapping, and lightweight prototyping.
• Requirements Craft: Writes specs that engineering can actually build — user stories with clear acceptance criteria, relevant non-functional needs (performance, security, integrations), and edge cases caught before the sprint, not during it.
• Single Source of Truth: Keeps decisions, rules, and open questions in the knowledge center and issue tracker — not in chat threads or someone's memory.
• Technical Fluency: Reads API docs and data models, follows feasibility discussions, and partners with engineers — while respecting the line between business requirements and technical design.
• Collaboration & Written Communication: Translates business language for engineers and engineering reality for clients; communicates clearly in writing, which is essential for remote work.

Technical Skills

• Solid understanding of the Software Development Life Cycle (SDLC) and Agile / Scrum ways of working;
• Hands-on experience writing user stories, acceptance criteria, and non-functional requirements;
• Practical experience with discovery techniques — stakeholder interviews, workshops, user story mapping, simple flow diagrams or wireframes;
• Able to read API documentation and reason about data models to validate feasibility with engineers;

• Familiarity with backlog refinement, scope-change impact analysis, and risk surfacing.

   

What You Will Be Doing

• Turn client business goals into build-ready backlog items — each with a clear business goal, acceptance criteria, key edge cases, and known dependencies
• Keep a shared understanding with the client — make sure they always know what we are building this sprint and why, and summarize workshop and discovery outputs within 1 working day;
• Together with the PM, maintain a healthy, prioritized backlog with enough refined work for at least 2 sprints ahead;
• Analyze scope changes (impact on time, cost, quality, and dependencies) before they are accepted, and surface risks and unknowns early — not at the deadline;
• Lead or co-lead discovery for new initiatives (new modules, new functionality, modernization) so the team knows what to build, what to skip, and what success looks like;
• Maintain clear and up-to-date project documentation in the knowledge center as the single source of truth;

• Continuously improve how we capture requirements — refining templates, refinement habits, and ways of working so the team has less rework, fewer repeat questions, and faster sign-off.

   

What We Can Offer You

• Challenging work in an international professional environment;
• Well-defined development processes:
• Work in an Agile environment using the Scrum methodology;
• Work alongside experienced Project Managers, Business Analysts, and Engineering Teams within multiple projects;
• Competitive compensation with regular review based on performance;
• 20 compensated vacation days during the calendar year;
• Days off during national holidays;
• 7 days of compensated sick leave during the year;

• Comfortable work schedule (9/10/11 AM – 6/7/8 PM your local time).

   

Interview Stages

• Intro Call with a Recruiter — Google Meet, 30–45 minutes.
• Technical Interview — Google Meet, ~1 hour.
• Managerial / Client Interview — Google Meet, ~1 hour.

• Feedback & Job Offer.

   

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Project Description:

Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.
The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.

Responsibilities:

Principal Responsibilities

• Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
• Build working relationships with trading groups in both US and UK.
• Trading Infrastructure/Platform Status Communications - responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.
• Assist with automating processes to achieve efficiency and streamlined trade support.
• Document and create new knowledge base to provide the most effective solutions to trading issues.
• Deployment of, support of, and monitoring of the firm's internal trading systems.
• Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.
• Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.

Mandatory Skills Description:

• Must understand the financial markets with strong equities background.
• Understanding of the trade lifecycle, back-office, and settlement processes
• Hands-on technical experience in an application support
• Has 3 years experience in a support role within
• Strong communication skills and the ability to work in a demanding environment.
• Well organized, detail-oriented, and able to focus and prioritize multiple tasks in a dynamic environment
• Aptitude to learn
• Understanding of ITIL methodology
• English - Advanced
• Working hours - EST time zone shift (9 AM - 5 PM ET/EST)

• Proficient writing SQL\PLSQL
• Hands-on experience with Unix/Linux like platform
• Good experience with Unix/Linux command line
• Understanding of XML/FpML etc data formats
• Know how to work with source-code (ability to read and understand logic)
. Experience in BUILDING CHECKS (and monitoring) IN GENEOS. This would also entail some decent scripting skills preferably using python or perl for building geneos checks.

Nice-to-Have Skills Description:

• Scripting - Python\JS\ etc
• Knowledge of databases and associated structures
• Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio
• Knowledge of Fix Messaging protocol and setting up FIX connections
• Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit
• Experience in supporting order flow management between the trading desk and brokers
• Experience with Javascript will be a huge advantage
• Java applications support background
• Experience with Cloud (AWS) platform

We are looking for IT Business Analyst to join our team. In this role, you will be responsible for reviewing and improving BA processes across multiple projects, supporting Project Managers (PMs) with their BA challenges, and helping to maintain our BA knowledge base. Also, you will step into a Business Analyst role on specific project. Main domains: healthcare, e-commerce, logistics, fintech, and SaaS.
 

Requirements

- 4+ years of experience as IT Business Analyst.
- Proven experience working in Agile / Scrum / Kanban environments.
- Experience working with diverse domains such as healthcare, e-commerce, logistics, fintech, and SaaS.
- Experience in reviewing and improving BA processes across multiple projects.
- Experience in pre-sales
- Strong experience writing: User Stories, Acceptance Criteria, Use Cases
Functional / Non-functional requirements
- Solid experience with business process modeling tools and techniques (e.g., BPMN, UML).
- Strong knowledge of documentation tools:
Clickup (Jira, Notion or similar tools)
- Understanding of REST APIs, databases (SQL basics), and system integration.
- Solid Experience with requirements gathering and stakeholder management.
- Familiarity with prototyping tools (e.g., Figma, Lucidchart, Miro).

Responsibilities

- Review and improve BA processes across various projects to ensure consistency, quality, and best practices.
- Support Project Managers with their BA-related challenges, providing expertise in requirements management, business process modeling, and stakeholder communication.
- Maintain and enrich the BA knowledge base, ensuring it is up-to-date with the latest tools, techniques, and industry practices.
- Business Analyst role on projects, working directly with stakeholders to gather and analyze requirements, model business processes, and support implementation.
- Collaborate with cross-functional teams including Product Managers, Developers, QA, and Business Stakeholders.
- Facilitate workshops and sessions to align business requirements with technical solutions, ensuring clarity and understanding across teams.
- Participate in Pre-sales
 

Would be a plus

- Experience with product discovery, product management, and business transformation.
- Certifications like PMI-PBA, or similar.
- Previous experience working in process improvements within BA teams.

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career? 

Playtech’s Game team is on the lookout for a diligent, proactive, and detail‑oriented Business Analyst with strong analytical and system thinking skills

Job Description

Your influential mission. You will…

• Translate high-level business solutions into technical specifications
• Analyze requirements, facilitate requirements related meetings
• Create documentation for existing solutions and features
• Support other activities of the development team across the full software development cycle
• Backlog management
• Work with technical documentation
• Perform solution validation

Qualifications

Components for success. You…

• Should have 3+ years of experience in system or business analysis
• Possess profound expertise in business and system analysis of complex software systems
• Demonstrate strong analytical and system thinking skills
• Have good communication skills
• Aim for an Upper-Intermediate level in English (both written and spoken)
• Worked with multiple corporate stakeholders via remote communication channels
• Show strong facilitation skills
• Understand web protocols, messaging protocols and web data formats: HTTP, WS, JSON, XML etc.
• Gain practical experience with Browser DevTools
• Worked with wireframes and diagrams (sequence and activity)

You'll get extra points for…

• Experience working with multiple teams in parallel
• Background in gaming, casino, or gambling industries

Thrive in a culture that values…

• Collaboration across diverse, international teams
• Innovation and continuous improvement
• Transparency and accountability
• Passion for delivering high-quality products to global clients

Additional Information

CASINO UNIT

Casino products are the flagship of Playtech’s products, offering an industry-leading selection of online games together with a state-of-the-art platform for seamless integration with our business customers’ websites. We ensure to deliver a thrilling web experience content library that includes a slot, table/card, fixed odds games, and more. Some of the movie and entertainment brands we have collaborated with, include DC, MGM, and NBC Universal. Casino Unit is represented in the following locations: Estonia, Bulgaria, and Ukraine and includes around 300 great employees in total, who build the most extensive games portfolio across the industry.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. 

We are looking for a Business Analyst to bridge the gap between business stakeholders and the development team by transforming business needs into clear, structured, and actionable requirements.

Responsibilities

• Gather, clarify, and formalize business requirements.
• Prepare user stories, acceptance criteria, business requirements, and functional specifications.
• Communicate requirements to developers, QA engineers, designers, and stakeholders.
• Participate in sprint planning, backlog refinement, and task prioritization.
• Support the team during development by clarifying requirements and business logic.
• Document requirements, processes, and decisions in Confluence.
• Create diagrams, flows, wireframes, and other analytical artifacts.
• Monitor tasks in Jira and support QA during requirement validation.

Requirements

• Experience as a Junior or Junior Strong Business Analyst.
• Ability to translate business needs into clear development tasks.
• Experience with requirements gathering and documentation.
• Understanding of SDLC, REST APIs, client-server communication, and integrations.
• Ability to read API documentation and validate API functionality.
• Basic understanding of software architecture and microservices.
• Experience creating documentation, diagrams, wireframes, or prototypes.
• Strong communication skills and attention to detail.
• Ability to work on multiple tasks simultaneously.

Nice to Have

• Experience in fintech, banking, or mobile applications.
• Familiarity with Postman, Swagger/OpenAPI, Jira, and Confluence.
• Experience with Figma, Miro, Draw.io, or similar tools.
• Basic understanding of Agile/Scrum processes.

What We Offer

• Competitive compensation and benefits package
• Opportunity to work on a growing fintech product
• Collaborative and professional team environment
• Career growth and development opportunities

We are looking for a proactive and detail-oriented Business Analyst to join our team and help bridge the gap between business stakeholders and the technical team. In this role, you will participate in gathering, analyzing, and formalizing business requirements, transforming them into clear and structured tasks for the development team.

Responsibilities

• Gather, clarify, and formalize business requirements.
• Prepare user stories, acceptance criteria, business requirements, and functional specifications.
• Communicate requirements to developers, QA engineers, designers, and stakeholders.
• Participate in sprint planning, backlog refinement, and task prioritization.
• Support the team during development by clarifying requirements and business logic.
• Document requirements, processes, and decisions in Confluence.
• Create diagrams, flows, wireframes, and other analytical artifacts.
• Monitor tasks in Jira and support QA during requirement validation.

Requirements

• Experience as a Business Analyst at Junior or Junior Strong level.
• Ability to understand business needs and transform them into clear development tasks.
• Experience in collecting, analyzing, and elaborating requirements.
• Experience creating business requirements, specifications, use cases, user stories, and acceptance criteria.
• Basic understanding of software development processes and SDLC.
• Understanding of REST APIs, client-server communication, and integration principles.
• Ability to read API documentation and validate API behavior against requirements.
• Basic understanding of software architecture, integrations, and microservices.
• Experience creating documentation, diagrams, wireframes, or prototypes.
• Attention to detail and ability to work on multiple tasks simultaneously.

Nice to Have

• Experience in fintech, banking, or mobile applications.
• Familiarity with Postman, Swagger/OpenAPI, Jira, and Confluence.
• Experience with Figma, Miro, Draw.io, or similar tools.
• Basic understanding of Agile/Scrum processes.

What We Offer

• Competitive compensation and benefits package
• Opportunity to work on a growing fintech product
• Collaborative and professional team environment
• Career growth and development opportunities

We are looking for a strong Senior Business Analyst / System Analyst who can structure complex business processes, translate operational and product needs into clear requirements for the development team, and act as a key link between business, product, and engineering.

This role is for someone who can deeply understand processes, identify dependencies between system modules, quickly navigate complex scenarios, and turn them into a logical, clear, and implementable structure.

Product: a ticketing / event-tech platform for the European market within the e-commerce domain, with multiple integrations, operational scenarios, automations, and AI-driven processes.

Requirements

• 5+ years of experience in IT as a Business Analyst / System Analyst / Product Owner
• Experience with complex systems, multi-module products, or enterprise solutions
• Experience with e-commerce products, marketplaces, transactional platforms, or products with multiple user and operational scenarios
• Understanding of e-commerce processes: user journey, checkout, orders, payments, refunds, availability / inventory, notifications, customer support flows
• Experience analyzing and documenting interactions between modules, services, APIs, and external integrations
• Understanding of SDLC and Agile / Scrum / Kanban principles
• Ability to quickly structure large volumes of unstructured information
• Experience documenting business processes, user flows, use cases, system logic, and interaction scenarios
• Experience creating documentation: BRD, SRS, User Stories, Use Cases, BPMN, workflow diagrams
• Ability to translate business requests into clear development tasks
• Experience with Confluence, Jira, Miro, Draw.io, Figma, or similar tools
• Experience with AI tools or AI-driven processes for analysis, information structuring, documentation automation, or workflow optimization
• Systems thinking, strong self-organization, ownership, and communication skills

Nice to Have

• Experience in ticketing / event-tech / event management / entertainment / booking systems
• Experience with products for the European market
• Experience in fintech, SaaS, or enterprise products
• Experience as an Operational BA or Enterprise Systems Analyst
• Experience launching new products, modules, or internal transformation projects
• Experience with high-load operational products or systems with a large number of transactions and integrations
• Understanding of payment flows, fraud checks, invoices, reporting, or customer support automation
• Hands-on experience with LLM tools, chatbots, scoring systems, or internal AI tools

Responsibilities

• Analyze, structure, and document business requirements and processes
• Identify weak points in current processes and suggest improvements
• Prepare technical specifications, user stories, workflow diagrams, BPMN, and other project documentation
• Describe system logic, module interactions, services, and integrations
• Decompose complex business tasks into clear stages for the development team
• Collaborate with product, operations, and engineering teams
• Participate in designing new features, modules, automations, and AI-driven solutions
• Maintain and develop the product knowledge base
• Prepare diagrams, mockups, flows, and user scenario descriptions
• Participate in discovery phases for new products and internal transformation projects
• Ensure consistency between business needs and technical implementation

Working Conditions

• Remote work format
• Paid vacation and sick leave
• Minimal bureaucracy and fast decision-making
• Direct collaboration with the product and key decision makers
• Opportunity to influence process architecture and product development
• Result-oriented and growth-focused team
• Competitive salary
• Work in a Ukrainian product company actively scaling in the European market

Role Overview:
We are looking for a Product Owner / Business Analyst to strengthen requirement clarity, improve delivery predictability, and bridge the gap between business needs and technical execution.
This role reflects an evolution from traditional Business Analysis toward a more product-oriented, delivery-focused function, where one person owns both requirement definition and backlog readiness.

Project Description:
An American healthcare-fintech client focused on dental benefits and payment solutions. The platform acts as a payment facilitator for member portals related to dental benefit plans, helping users manage payments, coverage information, and member-related financial operations in a secure and user-friendly environment.
 

Requirements:

• 5+ years of experience as a Business Analyst, Product Owner, or hybrid role
• Strong experience working in Agile/Scrum environments
• Experience working in a technical/product-driven environment
• Proven ability to translate complex business logic into clear, structured requirements
• Comfortable working in cross-functional teams (engineering, architecture, business)
• Strong understanding of software development lifecycle (SDLC)
• Excellent communication skills with both technical and non-technical stakeholders
• Experience with tools like Jira, Confluence, or similar
• Upper-Intermediate + level of English

Technical & Domain Experience (Preferred)

• Familiarity with AI-assisted workflows or automation tools in product or analysis work
• Experience working with complex systems, integrations, or data-driven platforms
• Understanding of APIs, system interactions, and data flows
• Technical background or previous development experience
• Experience in fintech, healthcare, or other regulated/complex domains is a plus

Key Responsibilities:

• Gather and analyze business requirements
• Translate needs into user stories, workflows, and acceptance criteria
• Own backlog quality, prioritization, and readiness
• Support sprint planning, grooming, and delivery execution
• Collaborate with engineering and architecture to ensure feasible solutions
• Decomposition of features and support team during delivery
• Reduce ambiguity and unblock teams during development
• Identification of gaps in requirements and proactive clarification
• Leverage AI-assisted tools and agentic workflows (e.g., BMAD AI approach or similar) to enhance requirement definition, documentation, and delivery efficiency

What we offer:

• Annual paid leave 18 working days
• Annual paid sick leave
• Opportunity to participate in various events (educational programs, seminars, training sessions)
• English courses
• Healthcare program
• IT Cluster membership
• Competitive compensation

Join a dynamic and fast-paced technology group as a Business Functional Analyst. This full-time remote role supports a mission-driven initiative, works closely with stakeholders and clients, and ensures process and data integrity across business systems.

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We’re seeking an experienced and outstanding member of our team.

Responsibilities

- Lead client-facing discovery: run workshops, interviews, and working sessions to identify pain points, goals, constraints, and success criteria
- Document detailed business requirements, functional specs, user stories, acceptance criteria, and use cases
- Translate business requirements into functional specifications for CRM/ERP configuration, integrations, and development (working with Product/Engineering)
- Own requirements lifecycle: scope control, prioritization, change requests, and stakeholder alignment
- Support Agile delivery: backlog grooming, sprint planning, UAT coordination, release notes, and go-live readiness
- Act as a bridge between client stakeholders and internal teams, ensuring clear communication, timely updates, and expectation management

Must Have
- 2+ years of experience as a Business Functional Analyst / Business Analyst (client-facing experience required)
- Strong understanding of the Software Development Lifecycle (SDLC) and business-to-technical translation
- Experience with CRM and/or ERP platforms (any modern stack)
- Hands-on experience with delivery tools such as Jira / Asana / ClickUp
- Experience working in an Agile environment (Scrum/Kanban)
English B2+

WHAT WE DO AT TOOLSENSE

ToolSense was founded in June 2017 by Alexander Manafi, Benjamin Petterle, and Rostyslav Yavorskyi with the vision to support maintenance, repair, and operation teams by digitizing asset processes, enabling automation & empowering smarter decisions.

Through unifying assets, people & processes in ToolSense, the lives of frontline workers become easier & asset-intensive industries become more efficient.

ToolSense has already won numerous international customers from the facility services & construction industry and renowned industry awards, such as the “Interclean Innovation Award” or the “Construction Equipment Forum Startup Award”. Furthermore, ToolSense recently raised an €8m Series A investment round led by PwC IIoT to double down on its strategy of digitising asset-intensive industries.

YOUR PROFILE

- 3+ years of experience in working as Business Analyst in software development for one of the big 10 outsourcing companies in Ukraine, preferably with exposure to international projects

- Bachelor or masters degree in Business Administration, Computer Science, Information Systems, or a related field.

- Familiarity with the IT and software development sector, particularly in the context of product development and implementation.

- Expertise in eliciting, analyzing, specifying, and validating business, user, and system requirements.

- Being hands on Experienced in working with stakeholders at all levels of the organization to gather requirements and deliver solutions that meet business needs.

- Ability to negotiate and build consensus among stakeholders.

- Familiarity with software development life cycles (SDLC) and the ability to work closely with development teams.

- Ability to adapt to changing business needs and technology landscapes.

- Keen interest in continuous learning and professional development in the field of business analysis and requirements engineering.

- Excellent English and great communication skills

WE OFFER

- Lots of freedom to implement your ideas

- A dynamic and innovative working environment with flat hierarchies

- Participation: Contribute your know-how and change the future of the manufacturing industry with us

- Very transparent, honest, and customer-centric culture

- A highly motivated, experienced, and cooperative team that will always support you

- Always keep moving forward: we offer you lots of internal and external training to improve

As a Business Analyst / Solution Engineer, your core mission is to transform business needs into scalable and practical technical solutions. This role goes beyond traditional business analysis. We are looking for someone who can deeply understand business problems, design implementation approaches, leverage AI tools in daily work, and effectively communicate technical solutions to developers. You will act as a bridge between business and engineering, not only documenting requirements but also proactively designing solutions, workflows, integrations, and system behavior.
 

What you will do

• Collaborate with stakeholders to gather, analyze, validate, and refine business needs;
• Transform business requests into clear technical solution approaches and implementation concepts;
• Design end-to-end workflows, integrations, automations, and product logic;
• Use AI tools (especially Claude Code and similar assistants) to accelerate analysis, solution design, prototyping, and documentation;
• Evaluate and mitigate risks associated with project requirements and technical implementation;
• Advocate for stakeholders' needs and priorities;
• Work closely with developers, QA team, and product stakeholders to ensure high-quality and scalable software solutions;
• Communicate effectively with engineers and be able to explain technical logic, flows, and expected behavior;
• Participate in solution discovery, system decomposition, and technical discussions;
• Analyze existing systems and propose improvements, optimizations, and automation opportunities.

Requirements

• 5+ years of experience in Business Analysis, Solution Engineering, or related roles;
• Strong technical mindset with the ability to think in systems, workflows, and implementation approaches;
• Ability to independently design solutions based on high-level business requests;
• Experience working closely with developers and understanding software architecture principles;
• Practical experience using AI tools in daily work, especially Claude Code and similar AI-assisted development tools;
• At least Upper-Intermediate proficiency in both written and spoken English;;
• Proficiency in eliciting and documenting business requirements;
• Ability to break down large and complex tasks into simple and manageable components;
• Ability to describe implementation logic and algorithms for developers;
• Ability to model and prototype interfaces in Figma or similar tools;
• Experience integrating with third-party systems (APIs, file exchange, webhooks);
• Experience using Jira, Trello, browser Developer Tools, Figma, Postman, Slack, and graphic editors;
• Confident understanding of various file formats (CSV, JSON, XML);
• Basic knowledge of SQL;
• Ability to model processes and data using UML diagrams;
• High level of mastery of Google Workspace or Microsoft Office tools.

 Nice to have:

• Development background or hands-on coding experience;
• Understanding of system architecture and backend processes;
• Experience working in AI-first or automation-driven environments;
• Experience with low-code/no-code tools and AI-assisted workflows.
   

Soft skills

• Strong analytical mindset with exceptional problem-solving abilities;
• Solution-oriented thinking with the ability to proactively propose approaches, not only identify problems;
• Self-reliance and autonomy in work;
• Effective interpersonal and cross-cultural communication;
• Ability to operate in fast-changing and ambiguous environments;
• Results-oriented with a focus on achieving goals and delivering outcomes.

About Orgmeter

OrgMeter is deal-flow, tracking and reporting software to help take your merchant cash advance business to the next level

Company website:

orgmeter.com 

As a Business Analyst / Solution Engineer, your core mission is to transform business needs into scalable and practical technical solutions.
This role goes beyond traditional business analysis. We are looking for someone who can deeply understand business problems, design implementation approaches, leverage AI tools in daily work, and effectively communicate technical solutions to developers. You will act as a bridge between business and engineering, not only documenting requirements but also proactively designing solutions, workflows, integrations, and system behavior.
 

What you will do

• Collaborate with stakeholders to gather, analyze, validate, and refine business needs;
• Transform business requests into clear technical solution approaches and implementation concepts;
• Design end-to-end workflows, integrations, automations, and product logic;
• Use AI tools (especially Claude Code and similar assistants) to accelerate analysis, solution design, prototyping, and documentation;
• Evaluate and mitigate risks associated with project requirements and technical implementation;
• Advocate for stakeholders' needs and priorities;
• Work closely with developers, QA team, and product stakeholders to ensure high-quality and scalable software solutions;
• Communicate effectively with engineers and be able to explain technical logic, flows, and expected behavior;
• Participate in solution discovery, system decomposition, and technical discussions;
• Analyze existing systems and propose improvements, optimizations, and automation opportunities.

Requirements

• 4+ years of experience in Business Analysis, Solution Engineering, or related roles;
• Strong technical mindset with the ability to think in systems, workflows, and implementation approaches;
• Ability to independently design solutions based on high-level business requests;
• Experience working closely with developers and understanding software architecture principles;
• Practical experience using AI tools in daily work, especially Claude Code and similar AI-assisted development tools;
• At least Upper-Intermediate proficiency in both written and spoken English;
• Proficiency in eliciting and documenting business requirements;
• Ability to break down large and complex tasks into simple and manageable components;
• Ability to describe implementation logic and algorithms for developers;
• Ability to model and prototype interfaces in Figma or similar tools;
• Experience integrating with third-party systems (APIs, file exchange, webhooks);
• Experience using Jira, Trello, browser Developer Tools, Figma, Postman, Slack, and graphic editors;
• Confident understanding of various file formats (CSV, JSON, XML);
• Basic knowledge of SQL;
• Ability to model processes and data using UML diagrams;
• High level of mastery of Google Workspace or Microsoft Office tools.
   

 Nice to have:

• Development background or hands-on coding experience;
• Understanding of system architecture and backend processes;
• Experience working in AI-first or automation-driven environments;
• Experience with low-code/no-code tools and AI-assisted workflows.

• Experience in CRM/Fintech.

   

Soft skills

• Strong analytical mindset with exceptional problem-solving abilities;
• Solution-oriented thinking with the ability to proactively propose approaches, not only identify problems;
• Self-reliance and autonomy in work;
• Effective interpersonal and cross-cultural communication;
• Ability to operate in fast-changing and ambiguous environments;
• Results-oriented with a focus on achieving goals and delivering outcomes.
   

About Orgmeter

OrgMeter is deal-flow, tracking and reporting software to help take your merchant cash advance business to the next level

Не просто код, а твій вплив на мільйони українців

Nova Digital — це технологічне серце екосистеми NOVA, де твій код стає частиною щоденного життя цілої країни.

Про масштаб наших сервісів:

• 50+ млн запитів щодня проходять через наші системи
• 10+ млн активних користувачів покладаються на наші рішення

Ми будуємо не просто продукт — ми створюємо технологічну інфраструктуру, яка об’єднує людей, бізнеси та можливості вже майже по цілому світу.

• Виявлення та аналіз бізнес-вимог
• Формалізація технічних вимог, User Story, опис бізнес-процесу у форматі діаграм BPMN, UML
• Супровід завдання від аналізу бізнес-вимог замовника до фінального приймального тестування бізнес-замовником
• Деталізований технічний опис та постановка завдань розробникам/дизайнерам/тестувальникам, контроль наповнення та утилізації беклогу
• Постійна комунікація та взаємодія з бізнес-замовниками та командою розробки разом із ПМ
• Оптимізація чинних процесів
• Ведення та актуалізація документації до своїх задач/проектів
• Пост-релізна підтримка
• Спілкування із зацікавленими сторонами проекту

• Досвід роботи на посаді бізнес- або системного аналітика від 3-х років
• Знання та використання найкращих практик управління вимогами, бізнес- та системного аналізу
• Вміння професійно описати технічні та бізнес-вимоги продукту
• Досвід роботи з Jira, комунікації з командою розробки/тестування в рамках реалізації бізнес-вимог
• Відмінні навички міжособистісного спілкування, здатність знайти спільну мову з технічними спеціалістами
• Розуміння сучасних веб-технологій / клієнт-серверної архітектури
• Вміння орієнтуватися у гайдлайнах та підходах різних фронтенд-фреймворків та дизайн-патернів
• Знання SDLC
• Знання та досвід у методологіях розробки програмного забезпечення
• Практичні навички роботи з API- запитами та їх опису

Nice-to-have:

• Вища технічна освіта

Чому експерти різних напрямів працюють з нами:

Технологічно:

• Високонавантажені системи з реальними викликами масштабування

• Сучасний стек та свобода технологічних рішень

• Можливість впливати на архітектуру продуктів, якими користуються мільйони

Професійно:

• Менторство від сеньйорів з досвідом enterprise-рішень

• Разом будуємо інновації, що працюють для мільйонів

Ідейно:

• Продукт, що змінює країну — не просто ще один стартап

• Тут команди стають драйверами технологічних змін

Benefits:

• Компенсація додаткових витрат, пов'язаних з робочими завданнями, здійснюються до внутрішніх політик компаній.

• Добровільне медичне страхування та страхування життя.

• Корпоративні знижки від партнерів NOVA.

• Підтримка ментального здоров'я. Можливість безоплатних консультацій з корпоративним психологом.

• Соціальна відповідальність та волонтерський рух “Свої для своїх”.

• Клуби за інтересами: біговий, шаховий та інші ініціативи для натхнення.

• Соціальні відпустки та компенсації відповідно до КЗпП України.

Наступний крок за тобою. Ми  чекаємо на знайомство — залишилось лише отримати твоє резюме.

Очікуваний термін відповіді — до 10 робочих днів.