Jobs

What you will do:

— Provide high-level support to premium players via LiveChat and email;
— Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
— Personally assist key players, helping them navigate the platform;
— Monitor player activity history, engagement, account settings, and VIP program status;
— Escalate issues to internal teams (payments, tech support, backend).

What we expect:

— 1+ years in Customer or VIP Support;
— Excellent communication skills: attention to detail, empathy, and clear, professional language;
— Stress resistance and the ability to work with demanding clients;
— English proficiency at B2 level or higher;
— Confident use of CRM and ticketing systems; strong technical literacy;

What we offer:

— Remote work, 2/2 schedule, for the onboarding period 5/2;
— Payments in USDT (white crypto);
— Fixed salary + performance-based bonuses (KPI) after onboarding period;
— Access to Gemini Advanced;
— Training and support from an experienced international team;
— Opportunity for growth within the project.

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Technical Support Specialist who is highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills.

Responsibilities

• Manual test of web games, which are coming to release.
• Bug report to game providers.
• Work process with currencies: accept the requests from clients, where the client asks the QA team to enable the currency for determining game category.
• Enable clients to our platform. 
• Create client-game provider integrations.
• Resolve interrupted payments/transactions in games.
• Resolve the issues with the launch of the game.
• Provide the information about games to the client. 

Requirements:

• Degree in Computer Science, Engineering, or a related subject
• Work experience in software technical support would be an asset 
• General understanding of client-server architecture
• Knowledge of software methodologies, tools, and processes
• Experience with performance and/or security testing is a plus
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammate

   

The recruitment process will include a three-day pre-trial period, during which we will test your skills. This period is paid. After successfully completing the pre-trial, an interview will follow. If the interview is successful, the next step will be an offer.

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Technical Support experience?
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?

The role involves leading a local team of administrative personnel at the Ukraine site, comprising of four key departments: Facilities, Finance, Purchasing, and Import/Export. The team's primary objective is to ensure the smooth operation of the Ukraine site, while adhering to both company global policies and local government regulations.

Job Description
In your new role you will:

Facilities Team Responsibilities
 

• Administer facilities, which encompasses building management, supply chain management, accounts payable, handling facility-related emergencies, and troubleshooting issues
• Serve as the first level contact with the landlord and the global facility team in Munich
• Manage the facility budget and control operational costs to ensure efficient use of resources

Finance Team Responsibilities
 

• Act as the first level contact with outsourced financial and legal companies, as well as the Corporate Service Center Team in Porto
• Facilitate and respond to internal audits to ensure compliance with company policies and regulatory requirements
• Support Private Entrepreneurs with contracts and accounting to ensure seamless business operations
• Manage purchasing and import/export functions to ensure timely and cost-effective procurement of goods and services

Purchasing and Import/Export Responsibilities
 

• Manage import and export documentation to ensure compliance with EU and Ukrainian regulations
• Ensure compliance with EU and Ukrainian regulations to avoid any legal or financial repercussions
• Manage the legal entity to ensure that all business activities are conducted in accordance with company policies and regulatory requirements

Compliance and Process Management
 

• Coordinate processes and set up procedures related to the business activities of the Cypress Ukraine entity to ensure compliance with both the company's global policies and local government regulations.

Contract Management
 

• Review and arrange the signing of sales, service, and lease agreements between the Ukraine entity and vendors/customers. 

Your Profile
You are best equipped for this task if you have:
 

• At least 5 years of experience in Management
• Experience or knowledge in areas of functional responsibilities in Ukraine and familiarity with EU equivalents
• Finance and accounting knowledge/experience
• Import and export laws/procedures, as well as Contract and business law knowledge/experience
• Strong organizational and time management skills, and the  ability to prioritize
• Excellent communication and interpersonal skills
• Exceptional attention to detail
• Strong problem-solving skills and analytical abilities
• Proficient in MS Office
• Fluency in English

Please send us your CV in English.

Position Overview:

ELVTR is a premier online education platform offering live courses taught by top executives from globally renowned companies. We are dedicated to transforming the online education industry by providing elite-level education and innovative course offerings.

We’re looking for a dedicated and tech-savvy Tech Admin to join our team. This role is perfect for someone with a solid technical background who is eager to help streamline our systems, manage technical tools, and support our internal teams with their technology needs. 

This is a full-time remote position.

This job is for you if you are:

• Are a self-motivated individual with a passion for problem-solving in technical areas and enjoy taking on new challenges.
• Thrive in fast-paced environments, able to juggle multiple tasks and prioritize requests efficiently.
• Can independently troubleshoot technical issues and find proactive solutions to minimize disruptions.
• Are a team player who enjoys collaborating across departments to improve systems and workflows.
• Have a continuous improvement mindset, always seeking ways to automate processes and increase team efficiency.

Responsibilities:

• Provide technical setup and support by responding to inquiries across multiple platforms such as HubSpot, Aircall, Front, Stripe, and others.
• Manage the onboarding and offboarding processes for common roles within the company.
• Document processes, procedures, and standard operating workflows for future reference.
• Collaborate with cross-functional teams to understand technical needs and implement solutions that improve workflows and system efficiency.

Assist with the selection and configuration of equipment and tools that support company processes.

Requirements:

• Proven experience in a technical support, systems administration, or similar role.
• Basic proficiency in HubSpot, Zapier, or any similar systems.
• Experience with any of the following tools is a plus: Twilio, Aircall, Front, Stripe, or Google Apps Script.
• Proficiency in English at a B2 level or higher.
• Strong learning agility and the ability to quickly pick up new tools and technologies.
• Excellent communication skills, both written and verbal, to explain complex technical concepts to non-technical teams.
• Attention to detail and strong documentation skills.
  
   

What We Offer:

• Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives.
• Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
• Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.

• Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.

   

Why You Should Join ELVTR:

• Innovative Culture: Be part of a team that values creativity, collaboration, and intellectual curiosity.
• Impactful Work: Contribute to a mission that is reshaping the future of online education.

• Professional Development: Take advantage of learning opportunities and growth prospects within a forward-thinking company.

   

Join Us: If you are a detail-oriented professional ready to contribute to a leading online education platform, we encourage you to apply. Elevate your career with ELVTR.

ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

About the Role:
We are looking for a proactive Sales Support Intern to assist our sales team. You’ll work with SaaS products in the insurance and fintech domains and gain valuable experience in B2B sales operations.

Your responsibilities will include:

• Researching and identifying potential clients in target markets
• Assisting with outbound communication (email, LinkedIn, etc.)
• Supporting product presentations and demo meetings
• Participating in sales discovery and proposal preparation
• Updating CRM records and sales documentation
• Collaborating with the marketing team on outreach campaigns
• Learning about SaaS sales, insurance industry trends, and client needs
   

Requirements:

• Strong interest in B2B sales, SaaS, or the insurance/fintech industry
• Upper-intermediate or higher English level (written and spoken)
• Great communication and research skills
• Self-motivated, curious, and eager to learn
• Basic understanding of software products is a plus
• Previous sales or internship experience is a bonus, but not required

Join us and start your career in tech sales with a team that supports your growth. Apply now!

About the Role:

We are seeking a personable, empathetic, and organized Customer Engagement & Retention Specialist to join our dynamic insurance team remotely. This role focuses on strengthening customer relationships, conducting win-back campaigns for past clients, and identifying cross-selling opportunities. You will be the human connection for clients, especially Ukrainian and russian speaking ones - who expect more than emails and texts.

This is a part-time remote position (4pm to 8pm, Kyiv time GMT+3) with potential to grow into more hours and responsibilities based on performance and interest.

Compensation & Incentives:

- Hourly pay (based on part-time commitment to start).

- Performance-based bonuses 

Key Responsibilities:
- Personally engage with existing clients whose policies are up for renewal.

- Provide a warm, human connection to ensure clients feel appreciated and valued.

- Handle initial questions or concerns, and pass technical or licensing-related queries to licensed agents.

- Reconnect with former clients who left the company (reason often unknown).

- Document interactions and results, aiming for successful win-backs.

- Earn incentives for each successfully re-engaged client.

- Engage with current clients to identify other insurance needs (e.g., homeowners, life, business).

- Offer to quote additional lines and coordinate with licensed agents.

- Help expand client lifetime value by understanding their situation holistically.

- Reach out primarily via phone calls and follow up with emails or texts as needed.

- Deliver a culturally relevant and respectful experience to English, Ukrainian and russian speaking clients.

Training & Tools Provided:
- Access to Total CSR courses to learn insurance terminology and basics.

- Internal Loom videos with step-by-step quoting and process tutorials.

- One-on-one guidance to ensure comfort with systems and scripts.

- A company-issued PC with pre-installed software for tracking and quoting.

- Setup for phone system integration (possibly through VoIP or a connected app).

Requirements:
- Fluent in English, Ukrainian and russian

- Proven experience in customer service, account management, or client communications.

- Comfort with phone-based outreach and written communication.

- Strong interpersonal skills and an empathetic, warm tone.

- Tech-savvy with willingness to use internal tools, systems, and remote setups.

- Ability to learn quickly and ask thoughtful questions during training.

- Based remotely in a stable environment, with reliable internet connection.

Preferred (but not required):

- Previous exposure to U.S.-based customer service or virtual sales roles.
 

About the Team:
You’ll be working directly with a small, tight-knit team of experienced professionals in the U.S. insurance market. You’ll be supported by licensed brokers, team leads, and tech staff. Though remote, the culture is collaborative, open, and people-centered.

Start Date:
Early August (training starts immediately after onboarding & equipment setup).

Blazebet Casino is looking for a motivated and detail-oriented Customer Support Assistant to join our growing team.

If you're passionate about customer care and want to be part of an exciting iGaming environment, we’d love to hear from you!

🧾 Responsibilities:

• Respond to player inquiries related to:

Bonuses and promotions

Wagering requirements

Account verification and general questions

• Look up and verify player details using our internal CRM system
• Accurately document interactions and escalate complex issues when needed
• Deliver a smooth and professional support experience

✅ What We Offer:

Fully remote role - work from anywhere.

Full training provided - no prior experience in iGaming required

Bi-weekly Salary

Supportive team and flexible work setup

🧑‍💻 Requirements:

English A2 - B1

Excellent written communication skills

Tech-savvy with the ability to use CRM and online tools

Responsible, self-motivated, and reliable

Support Manager in the Travel Industry

We are looking for a responsible and energetic individual to join our team as a Support Manager in the travel industry. The main task of this position is to provide prompt and high-quality support to our clients, hotels, and partners.

Responsibilities:

1. Responding to client inquiries via email and phone calls within established timeframes.

2. Understanding and promptly resolving booking issues.

3. Ensuring effective communication with hotels, partners, and other stakeholders.

4. Understanding the specifics of the travel industry and having travel experience are advantages.

Requirements:

• Experience in support or client service in the travel industry.
• High responsibility.
• Flexibility and readiness to work on weekends.
• Ability to work efficiently with computers.
• Work schedule from 6 a.m. to 3 p.m. (Kyiv time), mandatory at the computer, 7 days a week.

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing)

-Understanding of networking principles and protocols

-Ability to accumulate information and make conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- System administration experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

-Great corporate events

We’re looking for a Customer Support Specialist to become the first line of contact for our clients and users, ensuring smooth onboarding, quick troubleshooting, and clear communication.

If you are detail-oriented, stay calm under pressure, and love helping people solve problems — this role is for you.

We are a fast-growing Web3 company building infrastructure for real-world asset tokenization and investment onboarding. Operating at the intersection of blockchain, crowdfunding, and traditional finance, we’re opening new opportunities for both founders and investors.

🎯 Scope of Work

1. User Onboarding & Account Issues

• Assist with registrations, logins, and password resets.
• Guide users through wallet connection and KYC/AML verification.
• Answer “how-to” questions on platform navigation and tokenization workflows.

2. Technical Troubleshooting (Main Focus)

• Receive and triage bug reports.
• Provide first-level troubleshooting (cache clearing, wallet/browser updates, transaction status checks).
• Escalate unresolved issues to Tech Team with proper logs and descriptions.

3. Customer Education & Retention

• Explain platform features (subscriptions, tokenization process, dashboards).
• Share guides, FAQs, and tutorials.
• Track recurring issues and propose updates to the knowledge base.
• Act as a feedback channel between users and product teams.

✅ Best Practices & Processes

• Systems & Tools
   
  • Work with a ticketing system (Zendesk, Freshdesk, or Intercom).
  • Apply clear tagging (registration, bug, investor onboarding).
  • Build and maintain knowledge base (FAQs, video guides).
  • Use automation for common responses.
• Processes
  • Critical issues (blocking transactions/tokenization) → escalate immediately.
  • High priority (registration/KYC issues) → resolve within hours.
  • Medium/Low (general questions) → reply within 24—48h.
  • Follow standard escalation flow: Support → L2 Tech Support → Dev/Compliance.
  • Weekly reporting on ticket volume, resolution time, and satisfaction.
• Communication Standards
  • Always reply within SLA (acknowledge if not solved yet).
  • Use simple, user-friendly language.
  • Provide step-by-step instructions with links/screenshots.

  • Keep tone professional yet friendly.

     

📈 Growth & Scalability

• Phase 1 (MVP): direct support via email/chat, internal FAQ.
• Phase 2 (Growth): ticketing system + knowledge base + outsourced L1 support.
• Phase 3 (Scale-up): 24/7 multi-language support, AI chatbot integration.
• Phase 4 (Enterprise): dedicated account managers + analytics-driven improvements.

✅ Requirements

Must-Haves

• Advanced English (spoken & written).
• Experience in SaaS or complex product support.
• Strong troubleshooting skills (basic tech checks, wallet/browser issues).
• Ability to clearly explain processes to non-technical users.
• Proactivity, responsibility, and strict process adherence.
• Stress resilience and flexibility in fast-changing environments.

Nice-to-Haves

• Experience with Zendesk/Freshdesk/Intercom.
• Understanding of KYC/AML processes.
• Basic knowledge of blockchain or strong willingness to learn.
• Experience working in Web3/FinTech.

💰 What We Offer

• Competitive compensation with performance-based bonuses.
• Fully remote work with flexible hours.
• Opportunity to grow into L2/L3 support or customer success roles.
• Be part of a cutting-edge Web3 product team.

About Us AI platform where fans pay to chat with AI versions of influencers and celebrities.

Fans can chat, gift and buy content.
 

The Job: Lead Trust & Safety and Customer Support. You will do the work yourself first, then hire and manage a team as we scale. You will be a full part of the team.
 

Day-to-Day:

• Review AI-flagged chats. Decide: ban, unban, escalate, or message user

(Must be comfortable with sensitive material)

• Review video or photo content uploaded by creators and check that it is compliant with our policies.
• Tag and describe video or photo content uploaded by creators.
• Handle support emails: payments, missing content, account deletions
• Improve SOPs and build the team as we grow
   

You Need:

• 5+ years doing customer support/trust & safety/moderation
• You've built and managed a support/trust & safety team (mandatory)
• Good judgment on edge cases and false positives
• Perfect English, professional tone
• Comfortable seeing sensitive material
• Your own computer and stable internet
   

Pay & Growth:

• Full-time remote
• Senior-level pay
• You'll build an entire department as we scale.

How to Apply:

1. First word of your message: "Falcon"
2. Tell us how your experience is relevant to this job (3-5 sentences)
3. Describe when you built a team and how you'd do it again (2-3 sentences)
4. Send a 2 minute Loom video about your experience

Skip any step = automatic rejection.

Stay Group is an innovative Marketing Сompany with a mission to help businesses acquire their target customers and create top-tier solutions in the iGaming and entertainment industry. Currently, we are in search of our perfect Quality Control Specialist, who will join our team to achieve better results together.

Requirements:

• Experience: 1+ year in Customer Support QC/QA, or 2+ years as a Customer Support Agent in iGaming, fintech, or similar high-compliance industries.
• Experience in live chat, email, or ticket support.

Knowledge & Skills:

• Strong understanding of customer communication standards and quality metrics (CSAT, FCR, etc.).
• Familiarity with KYC/AML, Responsible Gaming, bonus policies, and fraud prevention in the iGaming industry.
• Ability to analyze chat transcripts, identify compliance gaps, and provide constructive feedback.
• Skilled in preparing reports, workflows, and training materials.
• Excellent communication and presentation skills.

Tools:

• Solid knowledge of support platforms (Zendesk, LiveChat, Intercom, or similar).
• Basic proficiency with Google Sheets, Notion, or Confluence for reporting and documentation.

Other:

• Detail-oriented and analytical mindset.
• Ability to work independently and in collaboration with Supervisors and Team Leads.
• Positive attitude towards gambling and understanding of industry specifics.
• Strong English (Upper-Intermediate or higher); other languages will be a plus.

Responsibilities:

• Regularly review and evaluate customer support chats, ensuring required sample coverage (% of chats reviewed).
• Identify quality gaps, provide structured feedback to agents, and track improvements over time.
• Conduct onboarding sessions for new agents in collaboration with Supervisors.
• Organize and lead training sessions focused on enhancing communication quality and customer experience.
• Develop and update workflows, guidelines, and tests (after Supervisor/Team Lead approval).
• Monitor agent compliance with responsible gaming, KYC/AML, bonus, and data protection standards.
• Ensure agents adhere to industry regulations and internal guidelines related to payments, withdrawals, and fraud prevention.
• Report recurring issues, compliance risks, and knowledge gaps to Supervisors and relevant departments.
• Facilitate team meetings and knowledge-sharing sessions.
• Contribute to continuous improvement by suggesting updates to macros, knowledge base, and internal workflows.
• Collaborate closely with Supervisors, Team Leads, and other stakeholders to ensure service quality excellence.

Benefits:

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options, or join our dynamic office in Kyiv for an inspiring in-person experience.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

🚨 A fast-scaling dating project is hiring a Moderation Manager. We're looking for a leader with a sharp eye for content quality and compliance who will build a remote moderation team.

In this role, you will impact business results by maintaining platform integrity, protecting the company from potential risks, and ensuring the quality of content across all our platforms.

💸 What We Offer:

• Transparent performance-based bonuses

• Access to the latest tech stack and a streamlined operational structure

• Opportunity to work with cutting-edge moderation trends and tools

• Clear path for career growth and expanding responsibility

• Full ownership of your domain - no micromanagement, no pointless meetings

• Work-life freedom: take time off as needed, no approvals required

💼 About Us:

• High-LTV dating project with strong monetization and proven unit economics

• Startup spirit - fast execution, zero bureaucracy

• Full flexibility - breaks, off time, and relocations are all welcome

• Work directly with founders - decisions are fast, support is real

❓What You'll Be Doing:

• Build, lead, and mentor a remote team of content moderators

• Implement and maintain KPIs & QC to ensure content compliance and load benchmarks are consistently met

• Develop moderation guidelines and workflows in alignment with company policies and industry standards

• Collaborate with operations, dev, and product teams to address risks, improve tools, and refine processes

• Set up dashboards, alerts, and internal reporting for the moderation team's performance

✅ Requirements:

• Experience in text, photo, and video content moderation, preferably within dating, social media, or online community platforms

• Experience in team building and leadership, people management

• Understanding of online safety, compliance, and risk management in digital platforms

• Comfortable working in a fast-paced, scaling environment with changing priorities

• Strong analytical skills - confident with dashboards, numbers, and trends

• You solve problems - not just report them

Your manager will be the COO.

Kiss My Apps is a platform company uniting 7 product verticals and over 30 AI-first products, with 100M+ users and a proprietary ecosystem of analytics, payments, and marketing solutions.

KMA products are global leaders in the utilities, lifestyle, and health & fitness niches — including AI Remodel, Printer, Botan, Calorie Counter, and more. These are top-ranking apps in the App Store, serving the needs of hundreds of millions of users around the world.

Our pace is our competitive advantage. KMA grows at least 3x year over year — and we’re looking for a Support & Billing Manager to help us scale even faster. 

About the Role:

We’re looking for a responsible and proactive specialist to improve customer experience and assist with billing processes. You’ll be a key player in ensuring high-quality interactions with users. This is a flexible role with room to grow, optimize support workflows, and implement your own ideas.

Your responsibilities:

• Gain deep knowledge of the company’s products or services to provide accurate and helpful support;
• Improve overall customer satisfaction by effectively addressing inquiries and resolving issues promptly;
• Collect and act on customer feedback to continuously improve service quality and address any areas of concern;
• Resolving the disputes and chargeback alerts.

What we expect from you:

• CRM systems knowledge (e.g.: Zendesk, Freshdesk, etc.);
• Basic understanding of billing processes and payment systems;
• Result-oriented and striving for self-improvement;
• Multitasking and a willingness to learn;
• At least 6 months of experience in customer support/billing will be an advantage.

Nice to have:

• Basic understanding of billing processes and payment systems.

You’re a great fit if you’re looking to:

• Make a real impact on user experience and service quality;
• Grow into a Middle Support role or even lead a support stream in the future.
   

We offer:

1. Work format of your choice: fully remote from anywhere in the free world, as well as access to one of our offices if desired (Kyiv, Warsaw).
2. Conditions that help you focus on performance: fair compensation that matches your skills and experience. We also provide equipment regardless of work format and location.
3. Career growth through action: 80%+ of all leads at Kiss My Apps were switchers just 2–3 years ago. Your impact here isn’t defined by years on your resume — it’s defined by how quickly you learn, take responsibility, and own your career.
4. Well-being program: we care about the mental health of our team and provide access to individual or group therapy sessions with a corporate psychologist, as well as online yoga classes twice a week.
5. Development and professional fulfillment: we host internal English speaking clubs with a native speaker, and offer opportunities to speak at internal and external events by Kiss My Apps. In addition, you’ll have an annual budget to cover up to 50% of the cost of professional conferences, educational events, and training. 
6. Additional benefits of your choice: We offer a fixed annual budget for you to decide how to spend — 50% coverage of health insurance, therapy, sports, or dental care. Plus, 40 days of paid vacation and sick leave with no date restrictions.
7. Support during wartime: we provide everything needed for uninterrupted work, systematically support the Defense Forces, and participate in Ukraine’s recovery initiatives.
8. Networking that drives you forward: access to events from Netpeak Group and beyond.

Hiring process:

1. Introductory call with a recruiter – 45 min to discuss your expectations, experience, and KMA’s culture;
2. Test task – a practical assignment reflecting real challenges;
3. Technical-Final stage – closing interview with the Customer Support Team Lead.

Ready to build support that scales with products used by 100M+ users? Join us and let’s launch the future together. 🚀

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written).
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hrs/month. Currently, evening shifts (18:00—02:00) with future rotation to morning, day, and night shifts.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.
• Recognition and rewards for great results.

How We Hire

1. Test task

2. HR interview

3. Interview with Support Lead