Jobs Customer/Technical Support

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are looking for a Level 2 Support Specialist to act as the technical bridge between customer-facing Level 1 agents and Level 3 team, responsible for investigating and resolving complex issues in integrations with partners, payments, bonus malfunctions, and other platform issues. s.

Responsibilities

• Resolve complex technical incidents related to games, transactions processing, API requests
• Perform root cause analysis,prepare incident reports, escalate to L3 or dev team
• Manage second line investigation of issues and testing of newly released games 
• Perform detailed testing of the integrations with providers and operators
• Analyze logs and metrics to identify failures or anomalies
• Gather client requirements to coordinate with team
• Provide help to customer inquiries
• Coordinate the communication flow between L1 and L3 teams for escalated issues.
• Handle client escalations by updating status flags, escalating to L3.
• Identify and troubleshoot different types of APIs and customer integrations issues
• Maintain internal documentation

Requirements:

• Excellent communication skills
• Good knowledge of ticketing systems
• General understanding of client-server architecture
•  iGaming-specific knowledge would be a plus
• 2+ years of experience in Customer or Technical Support
• Strong analytical and troubleshooting mindset
• Expertise with documenting processes and knowledge
• Proficiency in English
• Strong attention to detail and teamwork skills
• Ability to meet deadlines in a fast-paced environment

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Level 2 Support experience?
3. What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?

We are looking for a Customer Support Specialist with experience in payments/fintech / iGaming environments to support users and partners with payment-related inquiries.

You will work closely with Payments, Risk, and Finance teams, handling payment issues, investigating transactions, and ensuring smooth communication with clients and partners.

Responsibilities

• Handle customer inquiries via chat, email, and ticketing systems
• Support users with payment-related issues (deposits, withdrawals, failed transactions)
• Investigate and resolve chargebacks, refunds, and transaction discrepancies
• Communicate with internal teams (Payments, Risk, Compliance) to resolve issues
• Work with PSP providers to clarify transaction statuses when needed
• Monitor transactions and identify potential issues or irregularities
• Maintain high-quality customer experience and response standards
• Document common issues and contribute to process improvements

Requirements

• 0,6+ years of experience in Customer Support within fintech, payments, or iGaming
• Good understanding of:
  • Payment flows (deposits/withdrawals)
  • Chargebacks and refunds
  • Transaction investigation
• Experience working with payment systems or PSPs is a strong advantage
• English – B2+ / strong communication skills
• Ability to work in a fast-paced, high-volume environment
• Strong attention to detail and problem-solving skills
• Experience with CRM / ticketing tools

Nice to Have

• Experience in iGaming or high-risk payments
• Basic understanding of crypto payments

What We Offer

• Fully remote work
• Flexible working hours
• Opportunity to grow within a fast-scaling fintech company

• International environment and exposure to global payment operations

   

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

About the role

We are looking for a Customer Care Analyst responsible for forecasting workload, scheduling, and capacity planning.in our Customer care center. 
This role is for someone who works confidently with data and turns it into clear planning decisions.

Your mission

To ensure stable customer care operation and high service levels through accurate forecasting and workforce planning.

Main tasks:
• Forecasting workload (calls, chats, emails, back-office)
• Building and optimizing schedules
• Capacity planning and hiring needs
• Analyzing plan vs actual (shrinkage, occupancy, adherence)
• Adjusting plans based on operational changes

Requirements:
• 2+ years in WFM / Real-Time / Capacity Planning (50+ agents) or in Data Analytics or in Business Analytics 
• knowledge of workload models
• Experience in forecasting (data, seasonality, trends)
• Advanced Excel / Google Sheets
• WFM systems and BI tools — as a plus
• Strong analytical thinking

We offer:
• Official employment and social guarantees;

• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on the development of European business;
• Professional growth within the Nova group of companies.

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

About the role
We are looking for a Customer Service Quality Assurance Specialist (QA) who will be responsible for building and developing a structured quality control system across customer support operations.
This role is for someone who combines analytical thinking, process mindset, and strong communication skills to improve customer experience and team performance.

Main tasks:
• Monitoring and analyzing customer interactions (calls, chats, emails)
• Reviewing all customer complaints and low-rated interactions within 24 hours
• Ensuring QA coverage and accuracy of customer interactions across channels
• Developing and maintaining unified scorecards for all communication channels (including email)
• Conducting calibration sessions and providing structured feedback to agents
• Identifying bottlenecks in customer experience and suggesting process improvements
• Supporting reduction of recurring mistakes through systematic analysis and feedback

Requirements:
• 3+ years of experience in Quality Assurance / Customer Support Quality Control
• Strong analytical skills and ability to work with data
• Experience in building or maintaining QA scorecards and evaluation frameworks
• Strong communication skills and ability to provide structured feedback
• Experience with CRM systems
• English Upper-Intermediate+
• Experience with Excel / Google Sheets
• SQL / Tableau / Power BI — as a plus

We offer:
• Official employment and social guarantees;
• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on customer experience and service quality;
• Professional growth within the Nova group of companies.


It all starts with the first step. Send your resume today — it’s time to make a difference together.

About Us: 
We are an e-commerce brand specializing in premium-quality natural bio-supplements and vitamins "Made in Germany." We create products that seamlessly combine the power of nature with a scientific approach.
 

As we scale our operations, we are looking for a meticulous and organized E-commerce Operations Coordinator. In this role, you will become the operational backbone of our German market, ensuring the flawless day-to-day administration of our Amazon ecosystem, logistics tracking, and premium customer care.
 

Role Overview

This is a highly operational and administrative position. You won't need to reinvent the wheel or build strategies from scratch; instead, your mission is to keep the existing gears turning perfectly. Working in a direct, fast-paced tandem with the CEO, you will take full ownership of routine processes, data accuracy, and communication with our German-speaking community.
 

Key Responsibilities

• Operations & Logistics Coordination: Monitor inventory levels across Amazon FBA and 3PL warehouses. Plan and schedule shipments, coordinate with logistics partners, and closely track product expiration dates (MHD) to prevent stockouts.
• Marketplace Administration & Content Maintenance: Manage the day-to-day health of our Amazon account. Create and update product listings, ensure all data is correct, and write/adapt flawless, high-converting SEO copy in German.
• Premium Customer Care: Provide empathetic, professional, and culturally nuanced text support to German-speaking customers. Monitor product reviews and independently handle technical cases/tickets with marketplace support platforms.
• Cross-Functional Support: Prepare clear administrative briefs for designers (for product infographics, premium A+ content, and packaging updates) based on current operational needs.
   

What We Expect From You

• Fluent German (C1 level): Flawless written communication is non-negotiable. You understand linguistic nuances, write with precision, and can handle delicate customer inquiries with ease.
• Good English (B2+): For smooth internal communication within the team.
• 1.5–2+ years of e-Commerce experience: A solid understanding of Amazon operational models (FBA/FBM) and hands-on experience with Amazon Seller Central. Experience in the supplements, cosmetics, or food niches is a major plus.
• Administrative Diligence: Exceptional organizational skills, love for order, and proficiency in Excel/Google Sheets. You are someone who genuinely enjoys keeping data structured.
• Proactivity & Independence: A self-starter attitude. You don't need micro-management; you see an operational issue, flag it, and resolve it.
   

What We Offer

• Zero Bureaucracy: You will work directly with the CEO. This means fast decision-making, minimal red tape, and a direct view of how your work impacts the business.
• 100% Flexibility: A fully remote work environment. You have the freedom to structure your own working hours around European business times.
• A High-Quality Product: A brand with an excellent reputation on the German market that you will genuinely feel proud to represent.

Position Details:

• Location: Remote
• Employment Type: Full-time
• Reporting Line: Working in close tandem with the CEO
   

If you love structure, know how to keep e-commerce operations running like clockwork, and want to grow within a premium brand, we would love to hear from you!

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

Про компанію Profisea

Profisea, an Israeli boutique DevOps and Cloud company, has for over nine years been providing end-to-end solutions and support for business. Our teams of highly-skilled professionals draw on their deep industry knowledge and vast technology expertise to deliver top-notch, dynamic and lean solutions to solve various business challenges for companies of any size, from startups to enterprises.

Our mission is to help our clients implement best DevOps practices and design cost-effective and secured cloud architecture to maximize performance, ensure faster deployment, improve the quality of the client’s offering – whether services or products – and reduce time to market.

In 2021, Profisea's team launched a unique AI-based Cloud management platform that allows you to visualize, manage Cloud infrastructure, and reduce your cloud expenses on virtual assets by up to 90%.

Profisea provides state-of-the-art solutions custom-tailored to every type of client, with a full range of services including:

- DevOps as a service (CI/CD, Continuous Monitoring, Infrastructure as a Code, Microservices, Kubernetes, DevSecOps)
- Cloud Computing (Cloud Migration, Cloud Security, Cloud Environment Creation and
- Management, FinOps with ProfiSea Labs, Cloud Security)
- SRE as a service
- NOC as a service
- ALM consulting
If you are planning to migrate to the cloud, thinking about building a transparent CI/CD pipeline or adopting DevSecOps or Kubernetes in your enterprise, Profisea is here to help. We are ready to design your cloud architecture, secure your cloud and make it cost-effective.

Profisea is a boutique DevOps and Cloud company - AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Manager who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.

What you will do

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect

English - Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.

What we offer

Opportunity to be part of a growing company and to grow with us
Being at the forefront of the DevOps and Cloud services industry
Great compensation and commission
Professional working environment where you will be an essential member of our team

We are looking for a proactive Technical Support Specialist who will act as a real problem solver: you will need to investigate issues and find quick ways to solve it, communicate with most of the company and work closely with the development team.

Responsibilities:

• IT support for internal users (marketing, operations, customer support, finance, etc.)
• Investigate issues: CRM, Website (e-commerce), 3rd party integrations and other system components
• System monitoring using provided tools
• Provide education to users — how to solve issues, reach desired result
• System management via CRM
• Provide up-to-date information about ticket progress
• Write internal manuals for typical issues
• Prepare requirements and forward requests to development team

Requirements:

• English — Upper intermediate level (speaking / writing)
• Good communication skills
• Proactive mindset: you take initiative, propose solutions, and are not afraid to tackle complex or unfamiliar challenges
• High responsibility level and focus on problem solving
• Web Development basics — how it works, development lifecycle
• Basic knowledge of: SQL, HTML, Javascript, HTTP Protocol
• Experience with bug tracking systems like Jira, YouTrack etc.
• Experience with Sentry, Kibana and working with system logs
• Spreadsheet analytics skills (Google Sheets): data structuring, formulas, filters
• Comfortable using AI tools (ChatGPT, Claude, etc.) in daily work; able to write effective prompts to speed up routine tasks

Will be a plus:

• Technical education related to software development
• Understanding how marketing traffic works

We offer:

• Fully remote work
• Work with a professional team
• Friendly atmosphere
• Medical insurance
• Mental health support with the psychologist
• 22 working days of annual paid vacation
• Paid sick leaves — 10 days
• External learning compensation

Ми шукаємо проактивного фахівця служби технічної підтримки, який буде справді вирішувати проблеми: вам потрібно буде досліджувати проблеми та знаходити швидкі шляхи їх вирішення, спілкуватися з більшістю співробітників компанії та тісно співпрацювати з командою розробників.

Обов'язки:

• ІТ-підтримка внутрішніх користувачів (маркетинг, операції, підтримка клієнтів, фінанси тощо)
• Вивчати проблеми: CRM, веб-сайт (електронна комерція), сторонні інтеграції та інші компоненти системи
• Моніторинг системи за допомогою наданих інструментів
• Навчання користувачів — як вирішувати проблеми, досягати бажаного результату
• Управління системою через CRM
• Надавати актуальну інформацію про хід виконання заявок
• Написання внутрішніх посібників для типових проблем
• Готувати вимоги та пересилати запити команді розробників

Вимоги:

• Англійська — рівень В2 (розмовний / письмо)
• Хороші комунікативні навички
• Проактивність: ви берете ініціативу, пропонуєте рішення і не боїтеся братися за складні або нестандартні задачі
• Високий рівень відповідальності та цілеспрямованості у вирішенні проблем
• Основи веб-розробки — як це працює, життєвий цикл розробки
• Базові знання: SQL, HTML, Javascript, протокол HTTP
• Досвід роботи з системами відстеження помилок: Jira, YouTrack тощо
• Досвід роботи з Sentry, Kibana та системними журналами
• Навички аналітики в Google Sheets: структурування даних, формули, фільтри
• Вміння використовувати AI-інструменти (ChatGPT, Claude тощо) у щоденній роботі; здатність складати ефективні промпти для прискорення рутинних задач

Буде плюсом:

• Технічна освіта, пов'язана з розробкою програмного забезпечення
• Розуміння того, як працює маркетинговий трафік

Ми пропонуємо:

• Повністю віддалену роботу
• Роботу з професійною командою
• Дружню атмосферу
• Медичне страхування
• Підтримка психічного здоров'я з психологом
• 22 робочих дні щорічної оплачуваної відпустки
• Оплачувані лікарняні — 10 днів
• Компенсація навчання

We are looking for a VIP Support Specialist with experience in iGaming who can build long-term relationships with players, retain VIP clients, and handle complex cases in a fast-paced environment.

Responsibilities

• Manage your own pool of VIP players
• Communicate with players via chat, email, and messengers
• Build strong and trust-based relationships with clients
• Work on player retention:
  • reactivate inactive players
  • conduct regular follow-ups
  • reduce churn
• Offer personalized bonuses, promotions, and special offers
• Assist players with payment, withdrawal, bonus, and account-related issues
• Analyze player activity, deposits, and behavior
• Work with CRM systems and internal admin panels
• Collaborate with other teams to resolve complex cases

Requirements

• 1+ year of experience in VIP Support / VIP Account Management
• Previous iGaming experience is required
• English level: B2 or higher
• Strong written communication skills
• Understanding of gambling products, bonus systems, and retention mechanics
• Experience with CRM systems and chat platforms (Intercom / Zendesk is a plus)
• Experience working with bonuses: cashback, free spins, deposit bonuses
• Basic understanding of player analytics: retention, activity, deposits

Expected Results After Probation Period

• Independently manages a VIP player pool
• Handles player requests quickly and professionally
• Regularly works on retention and follow-ups
• Maintains SLA standards with no missed chats
• Successfully handles difficult and high-value player cases

What We Offer

• Remote work format
• Salary: fix+ bonuses/KPI
• Fast-growing iGaming environment
• Opportunity for growth within VIP / Retention

We are looking for a Customer Support Specialist to join our team and help provide high-quality support for our users in the iGaming industry.

This role is perfect for someone who enjoys communication, can multitask, and wants to grow in a fast-paced environment.

Responsibilities

• Communicate with users via live chat, email, Telegram, and Intercom
• Help users with technical and payment-related issues
• Escalate complex cases to relevant teams
• Follow internal SLA and support standards
• Collect and report common user issues and feedback
• Work closely with other departments to resolve customer problems
• Improve support metrics such as CSAT, response time, and resolution quality

Requirements

• 1+ year of experience in Customer Support, Customer Success, Sales, Operations, or similar roles
• Experience in iGaming/Gambling is required
• English level: B1 or higher
• Strong written communication skills
• Ability to work with large amounts of information
• Attention to detail and fast typing skills
• Experience with Google Docs/Sheets or Microsoft Office
• Experience with support platforms like Intercom or LiveChat will be a plus

Nice to Have

• Experience in VIP Support or retention
• Experience with CRM systems
• Interest in cryptocurrency
• Experience working in fast-paced environments
• Strong emotional intelligence and customer-oriented mindset

Live Chat Customer Support Agent — Remote | Full-Time
About Us
We're the #1 fastest growing crypto casino, in the world,  delivering a premium gaming experience to players around the world. And we're building a support team that matches the quality of our product. If you thrive in a fast-paced, always-on environment and genuinely love helping people, we want to hear from you.

The Role
We're looking for a mid-level Live Chat Customer Support Agent to join our fully remote team. You'll be the second line of contact for our players, after our ai, — resolving issues, handling sensitive account matters, and delivering a support experience that keeps players coming back. This is a live chat-first role, so your written communication needs to be sharp, fast, and warm.

What You'll Be Doing

Handling incoming live chat queries from players across all areas of the platform — account issues, gameplay questions, bonuses, and more
Supporting players with payment and withdrawal requests, ensuring smooth and timely resolutions
Identifying and escalating technical issues to the relevant internal teams with clear, detailed reports
Providing dedicated support to VIP players, delivering a white-glove experience that reflects their status
Maintaining thorough records of interactions and following up to ensure issues are fully resolved
Staying up to date on platform features, promotions, and policies to give players accurate information at all times

What We're Looking For

2+ years of experience in live chat or online customer support — casino or iGaming experience (online or land-based) is a strong plus
Fluent English — both written and spoken, with excellent grammar and the ability to adapt your tone to different players
Excellent written communication — you're clear, concise, and professional even under pressure
Empathy and patience — you genuinely care about helping people and can stay calm when conversations get difficult
Sharp problem-solving skills — you think on your feet and know when to dig deeper vs. when to escalate
Experience with Intercom is a nice-to-have — familiarity with other live chat or CRM tools is equally welcome
Comfortable working 24/7 rotating shifts, including nights, weekends, and holidays

Why Join Us

100% remote — work from anywhere
Be part of a high-growth crypto gaming company at the forefront of the industry
Collaborative, global team that moves fast and values your input
Competitive compensation package

Our client helps enterprises simplify network complexity. As a leading Network Security Posture Management platform, the company provides a unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, microsegmentation, and multi-vendor environments. Trusted by thousands of organizations worldwide, the platform delivers continuous risk visibility, reduces exposure through policy-driven automation, and enables continuous compliance and audit readiness at scale.
 

Required skills:

• Experience with Linux server operations and virtualization or network/security systems
• Core requirements: Kubernetes, Linux, Networking, Strong troubleshooting skills and the ability to work independently (minimal supervision), Cloud systems experience
• Experience working with Kubernetes and complementary services
• Prior customer-facing experience in a technical or support role
• Strong understanding of networking fundamentals and internet technologies (routing, NAT, advanced TCP/IP, etc.)
• Excellent verbal and written communication skills, with strong analytical and critical-thinking abilities
• Hands-on experience with firewall administration and configuration (e.g. Check Point, Palo Alto, Cisco, Juniper, Fortinet)
• Scripting skills (Perl, Python, Bash) are a plus
• High sense of ownership, reliability, and accountability
   

As a Technical Support Engineer – Tier 3, you will:

• Provide technical support to global customers and partners using multiple communication channels
• Troubleshoot issues to full resolution across the client’s platform and underlying operating systems
• Own and manage your ticket queue, maintaining clear and proactive communication with customers
• Act as a liaison between customers and internal technical teams
• Support implementation and integration of the client’s solutions within customer environments
• Contribute to documenting best practices for maintaining and operating the platform
• Build a deep understanding of customer infrastructures and technical setups

About the Role

As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally. You will be responsible for handling customer interactions in German, resolving issues, and delivering a seamless customer experience. If you are customer-centric, detail-oriented, and passionate about delivering quality service, this role is for you.

What You’ll Do

• Respond to customer inquiries and issues via voice and/or non-voice transactions while demonstrating attentive listening and effective communication.
• Identify and assess customer needs through active listening and questioning, providing timely and accurate resolutions in line with company guidelines.
• Maintain detailed and accurate records of customer interactions, including actions taken and resolutions provided.
• Update and manage customer accounts and profiles to ensure accurate, up-to-date information for efficient service delivery.
• Acquire in-depth knowledge of company products, processes, and policies to provide accurate information and resolve issues effectively.
• Continuously enhance product knowledge and customer service skills through training and learning opportunities.
• Collaborate with team members and other departments to ensure seamless customer experiences and prompt issue resolution.
• Meet or exceed performance metrics, including quality scores, customer satisfaction ratings, and schedule adherence.
   

What We’re Looking For
 

• Ability to work during German business hours.
• C1-C2 level or native proficiency in German; at least B2 English level.
• At least 6 months of professional customer support experience in the German language.
• Strong customer support, multitasking, and communication skills.
• Preferred experience in phone and email-based customer support.
• Fast and accurate typing skills.
• Self-motivation and basic computer knowledge.
• Familiarity with AI tools to automate routine sourcing tasks
• Self-motivation and basic computer knowledge.

Why You’ll Love Working With Us
 

• Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.
• Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.
• Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.
• Grow Your Skills: Enhance your customer service expertise, develop effective communication techniques, and learn to resolve complex issues while contributing to a high-quality customer experience.
• Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Junior Domain Specialist!   

Requirements: 
- Education in Information Security, Computer Science, or a related discipline;
- Knowledge of DNS and Name Server (NS) fundamentals, including functionality and basic record types;
- Strong proficiency in Google Docs and Google Sheets;
- Ability to work with large volumes of data and control payment transactions;
- Understanding of the processes for domain name registration, transfer, and updating contact information;
- English language proficiency at B1 level or higher. 

Will be plus: 
- Experience with Jira and Confluence;
- Experience with CloudFlare;
- Experience with Google Workspace. 

Responsibilities: 
- Purchasing domains for holding’s needs;
- Keeping records of domains and actualization information about them;
- Add and remove domains in Cloudflare and Google Workspace;
- Granting access to Cloudflare accounts;
- Communication with other departments on the organization of ordering domains and their support;
- Interaction with registrar support teams to troubleshoot and resolve issues;
- Preparation of reports or summaries based on data or key information.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

🗣Free internal English courses

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location