Jobs Customer/Technical Support

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.
 

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are an online casino operating in Tier 1 and MENA regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.
Arabic and English is a must.


📝 Job Summary:

As an Outbound Sales Agent (Casino), you will be the voice of LuckyStart, making cold calls to new prospects to introduce our brand and convert them into registered, depositing players. You'll work through lead lists, generate interest, present our welcome offers, and guide prospects through registration and their first deposit. You'll also follow up with warm leads and build relationships that turn new players into loyal, long-term customers. Your goal is to hit acquisition and conversion targets while delivering a professional, personalized, and responsible experience.


🎯 Key Responsibilities:

• Make high-volume outbound cold calls to prospect lists to introduce LuckyStart and generate interest
• Convert prospects into registered players and first-time depositors
• Present welcome offers, bonuses, and promotions clearly and accurately, including bonus terms and wagering requirements
• Guide new players through registration and their first deposit
• Handle objections confidently and follow up with interested leads through calls, messangers and email
• Identify high-value prospects and hand them over to the VIP team
• Meet and exceed daily and monthly KPIs (calls, contact rate, registrations, FTDs, deposit value)
• Log all call outcomes, notes, and follow-ups accurately
• Provide feedback to management on lead quality and offer performance
• Ensure compliance with responsible gambling, anti-money laundering, and marketing consent regulations, and never contact self-excluded, opted-out, or underage individuals

🔍 Requirements:

• Arabic and English is a MUST.
• Previous experience in cold calling, outbound sales, or telesales, preferably in iGaming/forex
• Proven track record of hitting sales or conversion targets from cold leads
• Confident, persuasive phone manner with excellent communication skills in Arabic (additional languages a plus)
• Strong objection-handling and closing skills
• Resilient, self-motivated, and comfortable with high call volumes and rejection
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Understanding of gambling regulations and responsible gaming best practices (preferred)

✨ Bonus skills:

• Experience with iGaming platforms (e.g., SoftSwiss)
• Multilingual is a plus however Arabic and English B2 / C1 and above is a must
• Hunter mentality, competitive, results-driven, with a passion for gaming

🎁 Benefits:

• Competitive base salary + uncapped commissions!!
• Opportunity to grow and build a team if results delivered
• Flexible work schedules
• Remote working
• Fun, dynamic, and multicultural work environment

About SKyPRO

SKyPRO has been delivering Identity & Access Management (IAM) solutions for more than 38 years. While we have extensive experience with OpenText Identity Manager, we are continuously expanding into new markets with our own products and modern identity solutions.

One of our flagship products is ACDI (Audit, Compliance & Data Intelligence), a powerful platform that helps organizations collect, analyze, and audit identity-related data across multiple systems.

We're looking for a technically minded person who enjoys working directly with customers, solving problems, and helping improve our product. This is an excellent opportunity for someone who likes combining technical work with customer interaction.

Your Mission

As a Technical Consultant for ACDI, you will support customers throughout the product lifecycle—from demonstrations and installations to troubleshooting and continuous improvements.

Your responsibilities will include:

• Delivering product demonstrations and technical presentations to customers and partners.
• Installing, configuring, and upgrading the ACDI solution in customer environments.
• Providing technical support and troubleshooting product issues.
• Investigating bugs and implementing small fixes or enhancements within the product.
• Assisting customers with integrating ACDI with various data sources, directories, and databases.
• Working closely with the development team to identify, reproduce, and resolve product issues.
• Creating and maintaining technical documentation when needed.
• Participating in customer projects and ensuring successful product deployments.
• Continuously learning new technologies and helping improve both the product and implementation processes.

What We're Looking For

Must have

• Spoken English at B1–B2 level or higher (you will work with international customers).
• 2+ years of experience in a technical IT role (technical support, implementation, consulting, systems engineering, software development, IAM, or similar).
• Experience working with databases, directories, APIs, or system integrations.
• Good troubleshooting and analytical skills.
• Basic to good programming or scripting experience (Java, JavaScript, PowerShell, Bash).
• Understanding of REST APIs, LDAP, SQL, or similar integration technologies.
• Good Linux knowledge.
• Strong communication skills and customer-oriented mindset.
• Ability to work independently and manage multiple tasks.
• Willingness to learn new technologies and grow with the company.
   

Nice to have

• Experience with Identity & Access Management (IAM) solutions.
• Familiarity with OpenText Identity Manager / NetIQ IDM.
• Experience with eDirectory/Active Directory or LDAP directories.
• Linux administration skills.
• Knowledge of Java.
• Experience with Docker or cloud environments.
• German language skills (B1+) are a plus.

What We Offer

• Remote work with flexible working hours.
• Competitive salary based on your experience.
• Personal development through expert coaching and technical training.
• Opportunity to work with innovative IAM technologies.
• An international, open-minded team working with customers worldwide.
• Immediate start.
• 24 calendar days of paid vacation plus paid sick leave.
• Long-term career growth in a company that values technical excellence and innovation.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500−4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp strengthens its technical support expertise, we are looking for a Technical Customer Support Agent (English desk) to join an international B2B SaaS project. In this role, you will work with international customers, investigate technical issues, troubleshoot product behavior, and collaborate with engineering teams to ensure an excellent customer experience.

The working schedule is Monday-Friday, 09:00—18:00 CET or 13:00—22:00 CET, including a 1-hour break.

Your future responsibilities include:

• Handling and resolving technical customer inquiries via email, chat, and voice;
• Investigating and troubleshooting product-related issues, including email deliverability, automations, workflows, and analytics;
• Reproducing bugs step by step, gathering relevant technical information and logs, and preparing clear cases for engineering teams;
• Escalating complex technical issues to engineers and following cases through to resolution;

• Maintaining high support standards while meeting key performance indicators related to response time, resolution time, quality, and customer satisfaction.

   

Needed experience & skills:

• 6+ months of hands-on Technical Support experience with a B2B product;
• English B2+, both written and spoken;
• Experience working with helpdesk, CRM, or ticketing systems;
• Basic understanding of web technologies and technical troubleshooting;
• Ability to reproduce technical issues step by step and clearly document them for engineering teams;
• Ability to understand and work with basic technical information and logs;
• Strong problem-solving skills and genuine interest in investigating issues and getting to the root cause;
• Excellent communication skills and a customer-oriented mindset;
• Strong attention to detail, ownership, and ability to work independently;
• Proactive approach and willingness to continuously learn the technical aspects of a product.
•  

Nice to have:

• Previous experience supporting a B2B SaaS product;
• Basic understanding of APIs and webhooks;
• Experience working with CRM and ticketing platforms.
•  

Work with EverHelp is about:

• 20+ vacation days and 10 paid sick leaves;
• Hybrid collaboration with a remote-first approach, with occasional presence in Warsaw when required by the project;
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities that foster continuous learning and development both within the team and on an individual level;
• Opportunity for career growth, including potential development from Technical Support Agent to Senior Technical Support Agent, Quality Control, or Team Lead roles. 32% of our teammates obtained a new role during their first year of work in our company, and 86% of our Team Leads have been our Customer Support Agents in the past.
•  

Submit your resume and join our team!

UTECH — a SaaS product company, offering innovative technologies that empower industry-leading logistics and transportation companies the ability to support and maintain business growth. Among our projects, you can find, GPStab ELD, UTECH TMS, etc. UTECH is an exceptional well-established company with a team of professionals who are always eager to support you and now you have a great chance to join our family-type company with a friendly atmosphere because we’re currently looking for a Customer Support Representative.

Required Skills and Experience

• Fluent in English — Upper-Intermediate level and higher (B2+)
• Schedule: Day (8:00 am — 8:00 pm) and night (8:00 pm — 8:00 am) shifts and then two days off;
• Multitasking
• Ability to learn fast
• Ability to work in a high-paced environment
• Problems solving
• Team player
• Good diction
• Will be good if you have experience in the call center

Responsibilities

• Picking up calls
• Replying to emails
• Performing troubleshoot
• Consulting about the application

What will you get with UTECH?

• Health Coverage (gym, medical insurance, yoga, dentist, etc.)
• Technical Growth compensation (training, meet-up, conference, etc.)
• PTO and paid sick leave
• Life Event Bonuses
• Exciting team buildings
• Regular performance reviews
• Free English courses, which are paid for by the company
• Game & lounge zones (ping-pong, table football, etc.).
• Accounting as a service
• Memorable anniversary presents
• Ability to work in a successful company
• Convenient office location
• Experienced colleagues who are ready to share knowledge
• Friendly atmosphere, care for the comfort of specialists
• Tea, and coffee in the office, at the expense of the company

Description

The Digital Health organization is technology team which focused on next generation Digital Health capabilities which deliver on the Medicine mission and vision to deliver Insight Driven Care. This role will operate within the Digital Health Applications & Interoperability subgroup of the broader Digital Health team, focused on patient engagement, care coordination, AI, healthcare analytics & interoperability amongst other advanced technologies which enhance our product portfolio with new services, while improving clinical & patient experiences.

The project is a cloud-based PaaS Ecosystem built with a privacy by design centric approach to provide a centralized cloud-based platform to store, classify, and control access to federated datasets in a scalable, secure, and efficient manner.
The ecosystem will allow Customer Operating Units (medical device departments) to store federated data sets of varying sizes and formats and control access to those data sets through Data steward(s). Source data sets can be exposed to qualified use cases and workflows through different project types.
The Healthcare Data Platform ecosystem will provide ML/AI project capabilities for streamlined development processes and a ML/AI workbench to enhance data exploration, wrangling, and model training.
In queue: 15+ OU’s. At this moment focused on – Nuero, Cardio, Diabetes is the OU that data platform is working with, but there could be more OU’s coming up with requirements in future.
GL Role: is to work on the enhancement of current capabilities, including taking over the work that AWS proserve team is doing, and develop new requirements that will keep coming from different OU’s in the future.

Requirements

• High school diploma (or equivalent) and 2+ years ot experience
• Proficient C1 skill level in English
• At least C1 skill level in one of the following European languages  (French, German)

The role of a Technical User Support Analyst (TUSA) for Healthcare IT Support (HCIT) is integral to providing the daily support our customers need to function in their job and patients in their daily life. Client businesses rely on TUSA-HCIT to deliver world class customer service and expert technical knowledge to enable the success and future growth to deliver IT services, including:
• Non-Therapy Application Support
• Installation and Configuration
• Connectivity and Password Management
• Device Deployment and Technical Support
• Lost Stolen Device Processing
• Manage Knowledge and Process Documentation

Support for:

• Medical and Consumer Mobile Devices and Apps
• Client Apps
• Sensitive Data Management
• Printing Solutions
• Healthcare Patient Management Platforms
• Handle Complaint and Report Processing

Job responsibilities

• Respond to and resolve technical issues via phone and electronic channels.
• Troubleshoot and support:
   – Mobile device OS, network connectivity (Cellular/Bluetooth/Wi-Fi), and application deployments.
   – Windows OS installation, contiguration, and support.
   – Windows Server services, including Active Directory, Group Policy, and File/Folder services.
• Utilize tools such as ServiceNow, Jira, and other client custom made apps for service support tasks.
• Perform scripting and configuration tasks using PowerShell, Python, or advanced DOS.
• Handle network services like TCP/IP, DNS, and DHCP. • Communicate status updates and solutions to stakeholders in virtual or in-person meetings.
• Collaborate with cross-tunctional teams to complete project milestones and assignments.
• Maintain knowledge of IT services, frameworks (e.g., ITIL, Agile), and healthcare IT protocols (e.g., HL7, DICOM, PACS, FIHR).

Job-Specitic Responsibilities
• Provide technical support to client field representatives, healthcare providers, and patients using IT-enabled therapies globally.
• Address and manage potential medical device complaints subject to internal and external audits.
• Ensure compliance with incident, problem, and change management processes, as well as complaint handling and report processing.
• Support client-developed technologies and third-party solutions, including:
  – Medical and consumer mobile devices/apps.
  – Healthcare patient management platforms.
  – Sensitive data management.
• Manage device deployment, installation, configuration, and troubleshooting for both hardware and software.
• Develop and maintain knowledge/process documentation and user instruction manuals.
• Participate in continuous improvement efforts by recommending system or process enhancements.
• Deliver 24/7/365 support as a team, including on-call and holiday hours, to ensure uninterrupted service.

NICE TO HAVE (Preferred Qualifications)
• Strongly Preferred:
   – Previous client experience
      – Have had previous support roles and is used to work in a service support environment (ServiceNow, Zendesk, Jira, Remedy etc.)
      – Mobile device support experience
         – Device OS
         – Network: Cellular/Bluetooth/WiFi
         – Application deployments and support
         – Peripheral mobile application services: Office/Printing/File transfer
      – Excellent knowledge of Windows OS.
         – Installation, configuration, support & tools
      – Good knowledge of Windows Server Services
         – Installation, configuration, support & tools ex.
           – Windows Server and client services
           – Certificates
           – Active Directory
           – Group policy
           – File & Folder services
       – Network
           – TCP/IP DNS
           – DHCP Services
       – Some scripting experience (PowerShell, Python, advanced Dos etc.)
       – Some knowledge of common file structures (xml, Json etc.)
       – Awareness of one or more common frameworks around either ITIL, Agile or Project management
• Experience of working in a multinational enterprise environment.
• Experience working within digital healthcare IT systems
• Knowledge of open healthcare protocols: HL7, DICOM, PACS, FIHR
• Knowledge of Microsoft SQL Server and other DB solutions
• Linux OS knowledge
• AWS knowledge
• Experience providing phone support to sales representatives, health care provider staff, and patients Customer Service: Client-oriented telephone and email/chat abilities which grant the ability to respond quickly, competently, and patiently to client requests
• ITIL Foundation Certification

We are looking for a Customer Support Agent to provide exceptional support to our players across TIER1 markets. The ideal candidate is customer-oriented, proactive, and capable of delivering a high-quality support experience in a fast-paced iGaming environment.

You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels as part of our 24/7 customer support operation. This position follows a 2/2 shift pattern, providing continuous service coverage while maintaining a balanced rotation of workdays and days off.

Key Responsibilities:

• Provide customer support via live chat, email, and other communication channels
• Assist players with account-related, payment-related, and technical inquiries
• Investigate and resolve customer issues in a timely and professional manner
• Escalate complex cases to relevant internal teams when necessary
• Maintain accurate records of customer interactions
• Follow established support procedures and service standards
• Identify recurring customer issues and report them to management
• Contribute to a positive customer experience and player retention

Requirements:

• Previous experience in Customer Support in iGaming (mandatory)
• Upper-intermediate English or higher
• Experience with Intercom (preferable), LiveChat, Freshdesk,ZenDesk or similar platforms
• Strong communication and interpersonal skills
• Ability to multitask and manage multiple conversations simultaneously
• Problem-solving mindset and attention to detail
• Comfortable working in a fast-paced environment
• Basic understanding of online casino products and player journeys

Nice to Have:

• Previous experience supporting TIER1 markets
• Experience handling payment-related inquiries
• Experience working in shift-based environments

Personal Qualities:

• Customer-oriented mindset
• Empathy and patience
• Strong communication skills
• Attention to detail
• Reliability and responsibility
• Ability to remain professional under pressure
• Positive attitude and willingness to help others
• Team player mentality

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor or Team Leader.
• Experience with SoftSwiss and/or similar admin panel and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

We are looking for a proactive and detail-oriented L2 Technical Support Specialist to join our iGaming Operations team and support the Turbo Games project.
You'll be responsible for monitoring platform performance, processing partner and internal requests, identifying operational issues, and ensuring incidents are resolved or escalated promptly. This role is ideal for someone who enjoys working with monitoring tools, analyzing data, and maintaining stable 24/7 operations.

Responsibilities:
- Monitor platform health and operational dashboards (Grafana, Power BI).
- Process incoming requests via Slack and Jira Service Management (JSM).
- Investigate incidents and resolve issues within the L2 scope.
- Escalate technical issues to Development, QA, Product, or Anti-Fraud teams.
- Monitor critical alerts, uptime, transaction failures, and fraud notifications.
- Perform scheduled fraud and anomaly checks during each shift.
- Ensure proper shift handover and maintain clear incident documentation.

Requirements:
- 1+ year of experience in Technical Support, Operations, or Monitoring.
- Strong analytical skills and attention to detail.
- Experience with monitoring tools (Grafana, Power BI, or similar).
- Ability to prioritize incidents and make informed decisions.
- Good written English and Ukrainian.
- Availability to work rotating shifts, including day and night shifts, weekends, and public holidays.

Nice to Have:
- Experience in iGaming, FinTech, or Payments.
- Familiarity with Back Office or transaction monitoring systems.
- Understanding of RTP, GGR, and betting/casino mechanics.
- Experience in a 24/7 Operations or NOC environment.

We Offer:
- 24/7 rotating schedule (day and night shifts).
- Structured onboarding and documented processes.
- Modern tools: Slack, Grafana, Power BI, Jira, Confluence.
- Close collaboration with Development, QA, Product, and Anti-Fraud teams.
- Opportunities for professional growth in a fast-growing iGaming company.

We offer:
💻 Work format
- Choose where and how to work — from home, the office, or anywhere in the world.
- Convenient shift schedule (including mandatory night shifts)

🎉 Atmosphere and development
-  Gifts, giveaways, training, team buildings, and corporate events — you’ll never be bored with us!
-  Internal training, mentoring, access to courses.
-  Career growth without bureaucracy.

🏝 Vacation and sick leave
🗓 Annual paid leave: 15 working days + 3 additional days off
💊 Paid sick leave: 10 days per year
🧠 Professional support: access to psychologist consultations (compensation package may be extended)
💻 Online development: regular webinars, workshops, and trainings on both professional and general topics

🚀 Why us?
If you are looking for a friendly and ambitious product company that:
-  Uses modern technologies,
-  Values initiative and independence,
-  Is focused on the constant development of the team and the product

Then we are waiting for you! 🤝

We're hiring an L2 Technical Support Engineer for a project supporting a video platform and ensuring reliable service, incident resolution, and system availability. 

Our customer is a technology provider developing software solutions for digital media and content-driven businesses. Its platform helps organizations manage complex digital workflows, improve service performance, and deliver reliable experiences across different environments and devices. 

The project is focused on providing managed L2 technical support for a video technology platform, ensuring continuous availability and reliable service for enterprise customers. It covers production incident diagnosis and mitigation across video encoding workflows, web player integrations, and REST APIs while supporting effective escalation to engineering teams. 
 

Responsibilities: 

• Providing L2 off-hours on-call technical support for enterprise video streaming and encoding workflows. 
• Owning end-to-end incident lifecycle: triage, ticket logging, deep-dive root cause analysis (RCA), workaround implementation, and resolution within strict SLA targets. 
• Troubleshooting REST API integrations: inspecting endpoints, authentication/tokens, headers, CORS preflights, and payload errors; reproducing reproducible calls via Postman/curl. 
• Diagnosing web player issues (JS/TS) using Chrome DevTools: inspecting Console and Network tabs, analyzing buffering, verifying manifest and segment availability (HLS, DASH). 
• Validating live streaming and encoding pipelines: verifying RTMP ingest status, encoder health, transcoding pipelines, and adaptive bitrate delivery. 
• Reading and analyzing container and service logs via Docker and Kubernetes (kubectl logs, pod/service statuses, events) across multi-cloud environments (mainly GCP). 
• Investigating basic network, proxy, and gateway issues (TLS certificates, HTTP/HTTPS, Nginx/HAProxy configurations). 
• Documenting incident progress and client communication in Zendesk/Jira, providing clear updates. 
• Escalating complex issues to L3 engineering with well-structured context: logs, reproduction steps, working hypotheses, and collected artifacts in object storage (S3/GCS). 
• Maintaining ticket hygiene and following handover procedures between on-call shifts. 

Requirements: 

• Hands-on experience in L2 Technical Support, DevOps, or Web Systems Engineering troubleshooting production environments for 2+ years. 
• Proven hands-on experience in the video streaming / OTT / media domain: troubleshooting live streaming (RTMP ingest), file-based encoding/transcoding, and delivery workflows. 
• Practical understanding of video streaming protocols (HLS, DASH), adaptive bitrate (ABR) streaming, codecs, containers, and common playback error patterns. 
• Hands-on browser diagnostics using Chrome DevTools: inspecting Console, Network traces, CORS headers, HAR capture, and analyzing video segments/manifests and buffering issues. 
• Deep understanding of REST API concepts, HTTP methods/headers/status codes, and hands-on API debugging (Postman, curl). 
• Strong Linux command-line skills. 
• Practical experience analyzing service logs and checking pod/service health in Docker and Kubernetes (kubectl). 
• Availability and readiness for off-hours on-call coverage (Mon–Fri 00:00–05:30 CET, Sat–Sun 24/7). 
• Level of English – from Upper-Intermediate and above. 

Nice-to-haves: 

• Hands-on exposure to live video streaming workflows, RTMP ingest, HLS/DASH delivery, and common player/streaming error patterns. 
• Experience working with cloud platforms: GCP (primary platform), AWS, or Azure (reading instance logs, cloud metrics, and storage buckets). 
• Prior on-call / night-shift support experience and incident management discipline under strict SLAs. 

We are looking for an experienced Integrations Team Lead. This role combines people management with ownership of the entire integration lifecycle — from onboarding and technical implementation to post-launch support and continuous optimization.

Ideal for someone who enjoys building high-performing teams, delivering seamless integrations, and continuously improving technical processes.

What you’ll do:
• Lead and develop a team of Integration Managers and Technical Support Specialists;
• Manage team performance, workload planning, mentoring, and career development;
• Own API checks of integrations and ensure timely delivery of these API checks;
• Coordinate cross-functional initiatives involving Product, Engineering, Compliance/Legal, Operations, and external partners;
• Identify and mitigate risks, dependencies, and blockers;
• Drive continuous improvements in integration processes and documentation;
• Ensure high-quality technical guidance during API integration and production launch;
• Manage post-go-live technical support, troubleshoot integration issues, and coordinate resolution with internal engineering teams and external partners;
• Establish and improve Technical Support processes, including SLA management, incident handling, escalation procedures, and knowledge base maintenance.

Your expertise:
• 2+ years of experience managing teams, including hiring, mentoring, performance management, and employee development;
• 3+ years of experience working with third-party integrations;
• Hans-on experience working with REST APIs, webhooks, and technical integration documentation;
• Deep understanding of financial service workflows, third-party integrations, user journeys, and system interactions;
• Experience managing multiple integrations simultaneously;
• Experience supporting partners throughout the full integration lifecycle, from onboarding to post-production support;
• Strong stakeholder management and communication skills;
• Experience working with cross-functional engineering teams in Agile environments;
• Excellent organizational, leadership, and problem-solving skills;
• English (B2+ or higher).

Life at Emergine:

Stay Supported
• 100% paid sick leave
• 21 working days of paid vacation
• Medical support for office and remote employees
• Benefits Cafeteria including sports, gym, healthcare, dental care, psychological support, wellness and learning.

Work Without Borders
• International team
• Global collaboration
• Flexible work models depending on the role
• Remote, hybrid or office-based setup depending on the position

Grow Through Motion
• PDP and career development plans
• Regular feedback sessions
• Leadership opportunities
• Continuous professional development
• Knowledge-sharing sessions
• Management development initiatives

Create Real Impact
• Ownership from early stages
• International projects
• Complex and meaningful challenges
• Collaborative management
• Open communication
• Low bureaucracy
• Space for initiative and innovation

Hiring process:
HR Interview · Technical Interview · Final Interview · Reference check · Job Offer

About us

At Mr. Jeff AMZ, we have been helping Amazon sellers reinstate deactivated accounts and resolve account health issues for over 5 years.

We are growing quickly and are looking for an attentive and responsible Assistant Manager for Amazon Appeals to strengthen our team.

You will work closely with our senior Amazon account reinstatement specialist, who will act as your mentor and guide you through the basics of preparing appeals, analyzing cases, and understanding the Amazon appeal process.

Responsibilities

You will assist our appeal managers with Amazon reinstatement cases, including:

• Preparing appeals for Amazon Seller Performance and other Amazon teams;
• Analyzing Amazon notifications, client documents, and case details;
• Communicating with clients in English, both in writing and by phone;
• Contacting Amazon Support regarding ongoing cases;
• Organizing case information, documents, and updates;
• Working with the Amazon Seller Central interface.

We provide training on how to prepare appeals, so previous reinstatement experience is a plus but not required.

Requirements

• English level B2 or higher, both written and spoken;
• Basic understanding of Amazon policies and the Amazon Seller Central interface;
• Strong attention to detail — this is a key requirement for the role;
• Ability to work with written information and documents;
• Responsible and organized approach to tasks;
• Good written communication skills;
• Willingness to learn Amazon appeal and reinstatement processes.

Will be a plus

• Experience with Amazon seller accounts;
• Practical knowledge of Amazon account suspensions and reinstatement cases;
• Experience in customer support, account management, e-commerce, or written communication with clients;
• Experience writing appeals, reports, or official letters in English;

What we offer

• Сompetitive compensation, discussed individually based on the interview results;
• Remote work format;
• Support and mentorship from a senior Amazon account reinstatement specialist;
• Professional growth in the e-commerce and Amazon field;
• Support from experienced managers;
• Opportunity to develop expertise in Amazon account reinstatement.

How to apply

Please send your CV and briefly answer:

• What is your English level?
• Do you have any experience with Amazon?
• Have you worked with clients or written communication before?

Join Our Customer Operations Team! Only Ukrainian citizens currently residing in Ukraine!

We’re looking for people who are fast, focused, competitive, and disciplined.

We’re looking for people who are fast, focused, competitive, and disciplined.

Skills that are ideal for our work:

• speed
• focus
• pattern recognition
• consistency

• performance under pressure

   

This is a full-time, written Customer Operations role supporting Western / German companies, where your output is clearly measured and your results speak for themselves.

If you like measurable goals, improving your «stats,» and mastering systems - you’ll feel at home here.

What You’ll Do

1. Customer Operations (Written Support)

• Handle written customer support requests (questions about returns, shipping, refunds, and assistance with customer accounts)
• Work fast, accurately, and consistently
• Follow clear processes and instructions

• Resolve repetitive tasks efficiently - and get better at them over time

   

2. Performance & Focus

• Work in a results-driven environment with clear targets
• Stay focused for long periods without losing quality
• Treat your workday like a performance session - output matters

• Continuously optimize how you work to become faster and better

   

3. Quality & English Writing

• Write clear, professional responses in strong English
• Follow tone-of-voice and guidelines precisely

• Maintain quality even at high speed

   

We Want People Who

• ⚡ Are extremely fast on a computer
• 🏆 Enjoy competition and measurable goals
• 🧠 Can stay focused for long periods
• 🔁 Aren’t scared of repetitive tasks - you master them
• ✍️ Have very strong written English

• ⏱️ Are ready to work at least 40 hours per week

   

Your First Month (Onboarding Targets)

Transparency matters. These are your onboarding targets - designed to help you ramp up steadily:

• Week 1: ~50 closed tickets
• Week 2: ~100 closed tickets
• Week 3: ~150 closed tickets

• Week 4: ~188 closed tickets

   

The goal is progress, not perfection. Speed ​​and confidence will come as you learn the tools, workflows, and patterns.

You won’t be on your own:

• You’ll have daily support from a buddy (who's already hitting those targets)
• Your team lead will check in regularly and help remove blockers
• Questions are expected - especially in the first weeks

If you’re improving week over week, you’re on track!

What You Get

• 💰 Salary: €750 / month for the first month (with a performance-based review afterwards)
• 🏠 Fully remote work
• ⏳ Flexible working hours - plan your own schedule
• 🤝Fully paid vacation and sick leave
• 🤝 No micromanagement - results matter, not excuses
• 🚀 A real career in Customer Operations
• 📈 Fast growth for high performers

• 🌍 Experience working with Western / German companies

   

Sound like you? Then apply now!

General skills:

• Experience at hosting customer support / success etc. position from 1,5 years;
• Understanding how a PC and a server work and how their components interact;
• Knowledge of the basic principles of how networks work;
• Ability to work on several tasks in parallel (chats, tickets);
• Ability to listen, understand, and identify client needs;
• Ability to work with task-tracking systems (Jira, YouTrack);
• Intermediate or above level of English, Ukrainian (reading/writing), Russian (reading/writing);
   

Responsibilities:

• Clear communication with clients and evaluate their needs;
• Professional and diplomatic communication, conflict avoiding and resolution;
• Reporting;
• Involvement in sales cycles;
• Ownership and accountability;
   

We offer:

• Competitive salary level;
• Work in a friendly team;
• Free English language training;
• Schedule: 4/2, in 3 duties (08:00 -16:00, 12:00-20:00, 19:00-03:00);
   

About project:

BlueVPS is a young Team of enthusiasts with 8 years on the market. Now we're actively expanding and looking for purposeful employees.

 

We are looking for a technical support engineer in Bratislava.

This position is also suitable for Junior-level professionals.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
– you know what components a modern computer consists of;
– you understand the basic principles of the Internet and computer networks.

Will be an advantage:
– experience with Linux operating systems (Ubuntu, CentOS, Debian);
– basic knowledge of working in the Linux terminal;
– experience in installing Windows/Linux OS from the ground up.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.