Jobs Customer/Technical Support

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Support Representative (Hospitality) to join our team.

This role is part of a newly launched international project in the hospitality industry, supporting guests throughout their stay and ensuring they receive exceptional service at every stage of their journey.

You'll communicate with guests across multiple channels, helping them with booking-related questions, property access, reservations, and other service requests. We're looking for professionals who genuinely enjoy helping people, stay calm under pressure, and believe that every interaction should leave guests with a positive impression.

Working schedule:

• Monday–Sunday;
• 5 shifts per week on a rotating schedule, 2 obligatory night shifts, first couple of months no night shifts;
• Shift options:
  • 07:00–16:00 CET
  • 15:00–00:00 CET
  • 23:00–08:00 CET
• 30-min. lunch break;
• +25 min. sanitary break
• Schedules are shared one week in advance.

Your future responsibilities include:

• Providing support to guests via phone calls, email, chat, WhatsApp, and online booking platforms;
• Assisting guests with booking questions, reservation updates, and property access;
• Delivering service with a true hospitality mindset, always putting the guest experience first;
• Resolving guest inquiries efficiently while maintaining a warm, professional, and empathetic tone;
• Escalating critical cases, such as refund requests, legal matters, or complaints requiring special attention, to the appropriate internal teams;
• Accurately documenting customer interactions using internal systems and tools;
• Collaborating with teammates to ensure a seamless and consistent guest experience.

Communication channels:

• Phone calls;
• Email;
• Live chat;
• WhatsApp;
• Online booking platform messages.

Needed experience & skills:Required:

• German (B2+) and English (B2+)
• At least 1 - 3 years of experience in Customer Support, Hospitality, or another customer-facing role;
• Confidence communicating with customers across multiple channels.

Soft skills:

• Strong problem-solving skills and the ability to think independently;
• Excellent written and verbal communication;
• A warm, guest-oriented communication style;
• Ability to remain calm and professional in challenging situations;
• Adaptability in a fast-changing environment;
• Strong multitasking skills without compromising service quality;
• Positive attitude and genuine team spirit.

Work with EverHelp is about:

• Fully remote collaboration;
• Working on an international hospitality project supporting guests from around the world;
• A welcoming, collaborative team environment where people genuinely support one another;
• Comprehensive onboarding and continuous support from experienced professionals;
• Opportunity to grow while working with a fast-growing international business.

Training program:

• Three-week paid onboarding program, including:
  • self-paced learning;
  • live online training sessions;
  • quizzes;
  • practice with real customer cases.
• You'll receive continuous guidance from experienced teammates throughout your onboarding.

What makes this role unique?

Hospitality is about much more than answering questions—it's about creating memorable experiences. Every interaction is an opportunity to make a guest feel welcome, supported, and valued.

You'll join a rapidly growing international project where adaptability, teamwork, and a genuine desire to help others are just as important as technical knowledge. While the environment can be fast-paced, you'll always have access to comprehensive training and 24/7 support from experienced colleagues.

Submit your resume and join our team! 🚀

 We're Hiring: Web Scraping Support Engineer (Remote)

Hello everyone! Massive is looking for a Web Scraping Support Engineer to join our fully remote team. If you dream in selectors, wake up parsing HTML, and genuinely enjoy helping people solve gnarly data extraction problems — this one's for you.

 What is Massive?
Massive is an infrastructure company powering data-driven innovation at scale. We operate a global proxy network, build managed APIs for search engines (SERP), and Web Unblocking API to bypass anti-bot measures for large-scale data collection and processing.

 Why This Role Is Different
Most support roles are reactive. This one isn't. You're the person customers trust when their scraping pipeline breaks at 2 AM, when a target site changes its structure overnight, when nothing works and nobody knows why. You don't just answer tickets — you solve problems that other engineers can't.

 Who We're Looking For
 

• Troubleshoots in Their Sleep: Broken selectors, anti-bot walls, rotating proxies, CAPTCHAs, headless browser quirks — you've seen it all and you fix it before your coffee gets cold
• AI is your best friend - you know how to leverage AI to be 10X faster and more productive
• Customer-Obsessed & Likable: You're the person customers ask for by name. You explain complex concepts in plain language and people genuinely enjoy working with you
• Can Scrape Anything, Anywhere: SPAs, paginated APIs, rate-limited endpoints, geo-restricted content — if it's on the web, you know how to extract it
• Consumes Data for Breakfast: You think in JSON, dream in XPath, and get excited about a well-structured dataset
• Relentlessly Organized: Your support board is pristine. Every ticket triaged, every follow-up tracked, every edge case documented. Nothing slips through — ever
• Curious Builder: When you notice the same issue three times, you don't just fix it — you automate the solution so it never comes back

 What You'll Be Doing
 

• Own the support board end-to-end with the support team — triage, prioritize, resolve, and follow up on every ticket
• Debug complex web scraping issues across proxy configurations, browser automation, and API integrations
• Help customers build, optimize, and fix their scraping pipelines
• Reproduce issues, identify root causes, and escalate bugs with full context to engineering
• Write documentation and guides that reduce repeat tickets

 Bonus Points
 

• Experience with Puppeteer, Playwright, Selenium or similar browser automation
• Hands-on with proxy networks and IP rotation strategies
• Familiarity with anti-bot systems (Cloudflare, Akamai, PerimeterX, DataDome)
• Working knowledge of Python, Node.js, or scripting languages for data extraction
• no satisfaction until all the work is done and then some

 Ready to Scrape the Future With Us?
Skip the generic resume. Show us something real — a scraper you built, a gnarly problem you debugged, a support process you transformed. We care about what you can do, not where you went to school.
If you read this and thought "finally, someone gets it" — trust that feeling. Apply now.

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

Project: iGaming / USA
Location: Remote — worldwide
Employment: Full-time, B2B contractor
Schedule: 5/2, rotating shifts, GMT+2
Salary: Up to $1,200/month, depending on interview results
Probation period: 2 months
Format: Online Office
 

About the Role

We are looking for an experienced Customer Support Specialist to join our team supporting players of a US-focused Sweepstakes Casino.

You will communicate with customers primarily via Live Chat and tickets, helping them with account-related questions, bonuses, promotions, transactions, and platform-related issues.

This role may also include outbound calls when needed — for example, when there are no active chat requests or when a customer's issue can be resolved more effectively by phone.
 

Working Schedule

The role operates on a rotating 5/2 schedule:

• 1st shift: 05:00–14:00 GMT+2
• 2nd shift: 13:00–22:00 GMT+2
• 3rd shift: 21:00–06:00 GMT+2

Important: You must be comfortable working all three shifts, including night shifts. The schedule is expected to rotate approximately once a month.

Breaks: 45-minute lunch + two 15-minute breaks.
 

Requirements

• 6+ months of practical Customer Support / Customer Service experience in iGaming is required
• English C1+ — strong written and spoken English for communication with US customers, including phone calls
• Fluent Russian — required for internal communication and teamwork
• Experience working with Live Chat, tickets, and customer inquiries
• Strong written communication and professional customer service skills
• Ability to independently resolve standard customer issues and escalate complex cases
• Experience handling account, payment, transaction, and player-related questions
• Ability to handle multiple conversations simultaneously
• Strong attention to detail and accuracy
• Stress resilience, responsibility, and customer-oriented mindset
• Willingness to make outbound calls when required
• Willingness to work all three rotating shifts, including nights
• Comfortable working with camera on and screen sharing during working hours
• Residence in any country except Russia
   

Responsibilities

• Handle customer inquiries via Live Chat and ticketing systems
• Assist players with products, bonuses, promotions, and platform rules
• Check account information, transactions, and request statuses
• Resolve customer issues within your area of responsibility
• Make outbound calls when necessary
• Escalate complex cases to the relevant departments
• Follow up on open requests and keep customers informed
• Document interactions, actions, and results in CRM and internal systems
• Identify recurring complaints, technical issues, and process problems
• Cooperate with other departments to resolve player issues
• Handover pending cases and tasks to the next shift
• Follow internal procedures, quality standards, and working schedules

About product
Our product is an AI marketing service for solo founders and small teams. Our customers are English-speaking founders from all over the world. They reach us through the website chat (Crisp) and the support inbox. An AI agent handles the first line. A human steps in where a decision, hands-on help or an account check is needed.
We are looking for a Support Manager to own this second line end to end: from understanding the request to the customer reply and the ticket for engineers.
 

What you will do

• Handle customer conversations in Crisp and the support inbox in English. Reply fast, short and to the point, in one consistent company voice.
• Find the real cause instead of repeating what the customer said. Before replying, check the account in our internal tools.
• Bugs and feature requests: reproduce the issue, separate a bug from a product misunderstanding, describe the symptom and environment briefly, open a ClickUp ticket and tag the team in Slack. Get back to the customer once it is fixed.
• Manual account operations.

Tools we work in: Claude, Crisp, Stripe, ClickUp, Slack, Clerk, internal admin panel, Gmail.
 

What we expect

• 1+ year in customer support for a SaaS or another online product.
• Written English at B2 level.
• A habit of checking first and replying second.
• Resilience under pressure.
• Attention to detail.
• Ability to work independently.
• Understanding of how social networks work (Reddit, X, Facebook, Instagram, Threads) at the level of an active user: connecting accounts, limits, bans, the difference between a page and a group.

Nice to have

• Experience with Crisp, Intercom, Zendesk or a similar helpdesk.
• Experience setting up and working with an AI support chatbot.
• Confident use of Claude.
• Background in marketing or SMM.
• Basic understanding of how a web product works: what logs are, how to record a bug video, how to explain a problem to a developer.

What we offer 

• Health Insurance.
• GYM.
• English classes.
• 22 days off and 12 sick days.
• Paid national holidays.
• Teambuilding twice per year.
• Welcome box.

We are looking for an L2 Support Specialist to join our iGaming Operations Support team.
Our team is responsible for resolving technical and operational issues related to online casino operations, sports books, payments, bonus mechanics, and the iGaming platform as a whole.
L2 Support serves as the second line of support, handling complex requests from operators, conducting troubleshooting and diagnostics, and collaborating with game and payment providers as well as internal teams (Payments, Risk, Product, Development, QA, and Core).
We are seeking a candidate who doesn’t simply pass tasks along, but takes full ownership of each request: independently analyzing the problem, identifying potential root causes, finding solutions or the appropriate escalation paths, and seeing each case through to final resolution.

 

⚙️ Your Tasks:

• 1+ years of experience in iGaming in an L1+/L2 Support, Technical Support, or Operations Support role;
• Experience in related domains (payments, SaaS, technical support) is a plus;
• Understanding of core online casino and/or sportsbook operations;
• Understanding of key iGaming mechanics: betting, game rounds, bonuses, Free Spins, promotions, and transactions;
• Basic understanding of payment flows: PSPs, deposits, withdrawals, transaction statuses, and KYC;
• Hands-on experience with Jira, Confluence, and admin panels (Backoffice);
• Ability to analyze information, work with system logs, and navigate technical documentation;
• Strong Root Cause Analysis (RCA) skills and the ability to define clear action steps toward resolution;
• Intermediate English level (B1+) or higher (written communication with providers, documentation, Jira, and Confluence);
• Understanding of Incident Management principles, SLAs, ticket prioritization, and escalation paths;
• High attention to detail, analytical mindset, autonomy, and proven multitasking skills;
• Strong communication skills and an accountable, solution-driven approach to resolving tickets.

👤 Our Criteria:

• Handling and analyzing technical and operational requests from operators and L1 support;
• Troubleshooting issues and identifying potential causes;
• Verifying game rounds, bets, winnings, and payout accuracy (Bet Check / Win Check);
• Diagnosing issues with game sessions, bonus rounds, Free Spins, and game provider performance;
• Checking statuses and settlement accuracy for sports bets, refunds, and freebets;
• Investigating issues with deposits, withdrawals, payment methods, and cashier functionality;
• Verifying the crediting of bonuses, cashback, loyalty rewards, tournaments, and promotional campaigns;
• Diagnosing platform-level technical issues: registration, login/authentication, user profile, UI, and site availability;
• Working within the Backoffice: reviewing transaction logs, game sessions, player balances, and user activity;
• Pinpointing technical issues, conducting initial root cause analysis (RCA), creating bug reports, and collaborating with Development, QA, Product, Payments, and other teams;
• Tracking task execution in Jira, handling timely escalations, and retesting implemented fixes;
• Managing escalated issues through to full resolution: following up with internal teams, monitoring progress, and relaying up-to-date information to operators;
• Proactively communicating with operators: sharing status updates, next steps, and expected resolution times (ETAs);

• Guiding tickets end-to-end to full resolution in compliance with internal SLAs and quality standards.

   

💪 Nice to have:

• Experience liaising with game and payment providers (Pragmatic Play, Evolution, BGaming, etc.);
• Understanding of RGS (Remote Gaming Server) principles and game provider integrations;
• Basic knowledge of APIs, HTTP requests, Postman, or SQL;
• Experience handling technical incidents and bug tracking;
• Experience supporting multi-brand iGaming projects;

• Hands-on experience with gamification platforms and bonus engines (e.g., Smartico).

   

💼 Our Offer:

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

Procimo Tech is looking for a Junior Support Engineer to join our new Product Support team.

This is a technical support role rather than general customer service. You will act as the first technical point of contact for clients using Procimo’s core products.

Your day-to-day responsibilities will include receiving and managing support tickets, investigating technical issues and identifying whether they are related to software, hardware, connectivity or configuration.

When an issue cannot be resolved directly by the Support team, you will be responsible for escalating it to the appropriate internal team — such as Development, Hardware or Project Management — providing a clear and well-documented technical analysis.

Most client communication will take place through tickets and email, although occasional phone or video calls may also be required.

As this is a new team, you will also have the opportunity to contribute to the development of support processes, documentation, FAQs and troubleshooting guidelines.

This is an entry-level position, so previous experience with Procimo’s products or industrial systems is not required. We are looking for someone who is curious, motivated to learn and interested in developing strong technical knowledge.

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing and speaking)

-Basic network protocol knowledge

-Understanding how the Internet works

-Ability to accumulate information and create conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuk available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

Requirements
• Possess perfect communication skills
•  6+ months of customer support experience
• High emotional intelligence, empathy and patience when dealing with customers
• Can and enjoy explaining processes step by step and guiding customers
• Written and spoken English (minimum B2)
• Previous experience in customer service in the gaming or iGaming industry (preferred)
• Flexible and adaptable
• Disciplined with a strong work ethic
• Ability to multi-task
• Stress-resistant
 

Responsibilities:

• Identify user needs, understand their preferences and guide them toward the most suitable offers or features.

• Demonstrate a comprehensive understanding of the company's products and services, effectively presenting them to customers and highlighting their benefits.

• Follow up with clients to ensure issues are resolved and promotions are correctly activated or used.

• Consistently hit and exceed service KPIs – including contact rate, conversion rate, and customer satisfaction.

General terms and conditions:

• 15 working days of paid vacation in a year;

• 12 working days of paid sick leave in a year;

We seek a highly motivated and dedicated Customer Service Representative (CSR) to join our dynamic shared team. The ideal candidate will provide exceptional support across six diverse projects, ensuring high-quality service 24/7 through various communication channels, including chats, emails, calls etc. Our projects range from an online English teaching platform to an online email template editor to full-service temperature monitoring devices.

Requirements:

- Proficiency in English (B2 level or higher), with excellent spoken skills.

- Strong empathy and the ability to understand customer needs.

- Quick learning ability and adaptability to new workflows and tools.

- Basic technical skills and logical thinking for troubleshooting.

- Strong team collaboration skills.

- High resistance to stress and the ability to maintain various communication channels simultaneously.

- Availability to work in a 24/7 environment, including nights, weekends, and holidays.

- Experience with incoming calls, Intercom and Zendesk would be an advantage.

Responsibilities:

- Provide timely and accurate customer support across multiple channels (chats, emails, tickets, calls, Slack, and Telegram alerts).

- Keep established metrics in the sufficient range.

- Doing some research on the platforms provided by clients, making some changes there, and providing the customers with instructions regarding the platforms’ work principles.

- Handle and resolve customer inquiries and issues for six different projects, each with unique requirements.

- Identify and escalate priority issues to the appropriate team members or departments.

- Develop a deep understanding of each project to provide specialized support.

- Utilize basic technical skills to assist customers with technical issues.

- Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices.

- Exhibit empathy and patience in all customer interactions, ensuring a positive customer experience.

- Collaborate with team members to ensure seamless support coverage and knowledge sharing.

- Maintain composure and efficiency in high-stress situations, providing calm and effective solutions.

Working terms:

Remote work.

The probation period is two months.

2 non-fixed days off per week.

Work shifts per week: Morning 8:00-16:00, Day 14:00-22:00, Night 22:00-8:00.

Night shifts are mandatory (two per week) with an additional bonus.

Rate 3.27$, around 700$ with bonuses

Hi! 👋

We are Zutobi, a global EdTech company with Swedish roots, reimagining driver education and helping people around the world become more confident and safer drivers.

Our flagship product, Zutobi Drivers Ed, is the #1 drivers ed app in the US. For 7+ years, we’ve been transforming traditional driver education by making it gamified, accessible, and effective for modern learners.

Today, Zutobi has 15.1M+ students, 10M+ app downloads, 250K+ monthly active users, and 200K+ five-star ratings. Our users achieve a 95.8% pass rate, and the product has been recognized by Apple twice and featured in leading US media outlets.

We’re looking for our first dedicated Customer Support owner: a person who will take full ownership of how our users get help, from answering emails and app store reviews to building the processes, help content and feedback loops that make support scale.

Requirements:

— 2+ years in customer support for a B2C app, SaaS or subscription product

— Excellent written English: clear, warm, concise

— Hands-on experience with a helpdesk tool (Zendesk, Intercom, Help Scout, Freshdesk or similar)

— Understanding of App Store / Google Play subscriptions, refunds and cancellations

— Ability to work autonomously: you organize your own work and don’t need daily task assignment

— Structured thinking: you notice patterns in tickets and turn them into fixes

Responsibilities:

— Own email support end-to-end: billing, subscriptions, cancellations, refunds, access/login issues, product questions

— Respond to App Store and Google Play reviews; work to improve our store ratings — Monitor and respond to user comments and messages on social media

— Handle subscription and refund requests across Apple, Google and web payments, and guide users through platform-specific flows

— Build and maintain macros, help center / FAQ and self-service content to reduce ticket volume

— Set up and improve AI-assisted support (AI agent / auto-replies) to deflect repetitive questions

— Tag and categorize tickets; deliver a monthly “voice of customer” report to product (top issues, bugs, feature requests)

— Reproduce and escalate bugs to engineering with clear reports

— Define and track support metrics: response time, CSAT, contact rate, store rating

Would be a plus:

— Experience as the first/only support person, or building a support function from scratch

— Experience setting up AI support agents (e.g. Intercom Fin, Zendesk AI) or automations

— Experience with US consumers

— Experience working on store ratings, review management or retention / cancellation-save flows

— Basic analytics skills (spreadsheets, dashboards)

What we offer:

— Absolute freedom to push boundaries, test new ideas, and fully leverage your expertise.

— A fully remote team with flexible working hours designed to support a healthy work-life integration.

— Enough paid vacation days and sick leave, ensuring you have the time to rest, recharge, and prioritize your well-being.

— Allocated budget for advanced professional courses and leadership training to support your ongoing growth.

We are a modern online project with an international audience, where user experience, response speed, and security play a key role. As we continue to grow, we are looking for a Night Support Manager to help us maintain a high level of service.

Responsibilities:
— Handle incoming user requests via LiveChat
— Assist with technical, general, and payment-related inquiries
— Provide guidance on platform functionality, bonus policies, and verification procedures
— Escalate complex cases to relevant teams
— Contribute to the improvement of internal support processes

Requirements:
— English proficiency at B2 level or higher
— Stress resistance and strong attention to detail
— Technical literacy, understanding of blockchain fundamentals
— Experience in iGaming is preferred but not mandatory
— Experience with LiveChat or similar systems is a plus

What we offer:
— Remote work with a 2/2 shift schedule
— Salary in white USDT crypto
— Training and support from an experienced international team
— Opportunity for growth within the project

We are looking for a Customer Support Agent to provide exceptional support to our players across TIER1 markets. The ideal candidate is customer-oriented, proactive, and capable of delivering a high-quality support experience in a fast-paced iGaming environment.

You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels as part of our 24/7 customer support operation. This position follows a 2/2 shift pattern, providing continuous service coverage while maintaining a balanced rotation of workdays and days off.

Key Responsibilities:

• Provide customer support via live chat, email, and other communication channels
• Assist players with account-related, payment-related, and technical inquiries
• Investigate and resolve customer issues in a timely and professional manner
• Escalate complex cases to relevant internal teams when necessary
• Maintain accurate records of customer interactions
• Follow established support procedures and service standards
• Identify recurring customer issues and report them to management
• Contribute to a positive customer experience and player retention

Requirements:

• Previous experience in Customer Support in iGaming (mandatory)
• Upper-intermediate English or higher
• Experience with Intercom (preferable), LiveChat, Freshdesk,ZenDesk or similar platforms
• Strong communication and interpersonal skills
• Ability to multitask and manage multiple conversations simultaneously
• Problem-solving mindset and attention to detail
• Comfortable working in a fast-paced environment
• Basic understanding of online casino products and player journeys

Nice to Have:

• Previous experience supporting TIER1 markets
• Experience handling payment-related inquiries
• Experience working in shift-based environments

Personal Qualities:

• Customer-oriented mindset
• Empathy and patience
• Strong communication skills
• Attention to detail
• Reliability and responsibility
• Ability to remain professional under pressure
• Positive attitude and willingness to help others
• Team player mentality