Jobs Customer/Technical Support

Role Overview
We are looking for a dedicated Customer Support Agent to join our team and deliver exceptional service to our clients. In this role, you will handle diverse inquiries, resolve issues efficiently, and contribute to customer satisfaction. If you're passionate about helping others and thrive in a dynamic environment, we’d love to hear from you.
 

In this role you will:

• Manage large amount of incoming chats and emails.
• Identify and assess customers' needs to achieve satisfaction.
• Deliver accurate, valid, and complete information using the right tools and methods.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Keep detailed records of customer interactions, process customer accounts, and follow up to ensure resolution.
• Adhere to communication procedures, guidelines, and policies.
• Stay updated on product knowledge and actively participate in team meetings.
   

Probation Period Focus:

• Gaining in-depth knowledge of the product and its specifics.
• Demonstrating or developing skills to meet qualitative and quantitative KPIs.
• Adapting to an irregular schedule.
   

Key Skills and Experience:

• At least 1 year of experience in customer support or a related field.
• Strong multitasking skills and an understanding of customer support methods and approaches.
• Hands-on experience with support tools like chat applications, CRM systems, and back-office tools.
• Proficiency in English at B1+ (higher levels preferred).
   

It would be nice if you possess:

• Basic technical knowledge.
• Familiarity with GSuite or other tools.
• Knowledge of iGaming business principles.
   

Why join us:

• Competitive compensation.
• Paid sick leaves.
• Paid vacation time.
• Flexible working hours to support work-life balance.
• Remote work.
• Professional growth and development opportunities.
   

Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.

WHO WE ARE 💫

Hi, we’re BetCare.

We are an outsourcing company specializing in multilingual customer support services within the iGaming industry. We provide comprehensive customer care solutions with a strong focus on sales performance, player conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).
• To report on common issues and flag anything urgent.
• To approach customers proactively about select promotions.
• To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

• Fluent English - at least Upper-Intermediate (B2), both written and spoken. 
• Have at least 6 months of experience in customer support or in a role involving ongoing written communication in English in chat support.
• Demonstrate strong communication skills and confidently handle customer inquiries and complaints in a polite, professional, and timely manner.
• Show attentiveness, persistence, and a strong client-oriented mindset.
• Adapt quickly to changes, maintain a strong work ethic, and thrive in a fast-paced, dynamic environment.
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be ready to work different shifts: our Customer Support Department operates 24/7 (three shifts — morning 7:00—15:00, day 15:00—23:00, and night 23:00—7:00 UA time). Be prepared to have three night shifts per week (out of five working days).

WHAT WE OFFER 💎

• Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

Schedule: Tuesday–Saturday, from 8:00 AM to 4:00 PM (to cover the Australia GEO)
Bonuses: Performance-based bonus system is available

We’re looking for a friendly and communicative Contact Center Operator to join our team! If you enjoy talking to people, helping customers, and working in a dynamic environment — we’d love to meet you.

Responsibilities

• Report to: CSM/TM Lead
• Make outgoing calls according to assigned tasks and scripts, including but not limited to:
  • Informing players about available bonuses and special offers
  • Assisting with failed payments and other account-related issues
  • Providing first-line support and handling customer requests
• Maintain and submit daily reports on all activities using the approved format
• Participate in daily planning meetings and discussions of current call performance indicators

Requirements

• Excellent verbal English (C1/C2 level)
• Strong communication skills and active listening
• Friendly, open, and confident personality — extroverts usually thrive in this role :)
• At least 1 year of customer service experience in a call center or similar field is preferred, but not required
• Positive attitude and willingness to learn

In short: if you’re not afraid of talking to people and enjoy helping customers — you are more than welcome to join our team!

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

We are looking for a Voice Systems Support Specialist to work with our global business clients. The role includes handling technical inquiries, diagnosing and resolving issues for customers using Asterisk-based telephony systems and contact centers.

This position is ideal for someone who enjoys working with VoIP, helping customers, and solving real-time communication issues.
 

Responsibilities
* Provide Tier-1 & Tier-2 support for VoIP and telephony systems, including diagnosing call failures, SIP registration errors, voice quality degradation, and call routing anomalies
* Diagnosing issues within Asterisk systems (SIP status, trunks, logs)
* Deep work with Asterisk: Dialplans, call flows, SIP, RTP
* Deep work with Asterisk: Dialplans, call flows, SIP, RTP
* Deep work with Asterisk: Dialplans, call flows, SIP, RTP
* Optimize call routing, performance, and system stability
* Work according to SLA requirements and maintain accurate ticket documentation
 

Requirements
* At least 3 years of experience in the VoIP field
* Proven experience with Asterisk in a production environment
* Deep understanding of SIP, RTP, NAT, codecs, and call flows
* Knowledge of networking (Firewalls, NAT, DNS, VLAN, QoS)
* Ability to work with sngrep, tcpdump, Wireshark
* Strong analytical skills and excellent communication
* Good English communication skills
 

Advantage: Familiarity with billing systems

Dynamica Labs invites a Customer Success Specialist for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is ideal for those looking to switch to IT, or those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We also consider candidates without commercial experience in an IT company. We provide comprehensive training for transitioning into this role. 
 
Successful candidates can advance to positions such as Customer Success Manager (CSM), Senior Customer Success Manager, Solution Architect, or Senior Functional Consultant. 

 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• Higher education 
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 

 
    WOULD BE A PLUS: 

• Higher education in technical or economic fields 
• Experience working in an IT company 
• Experience as a PM or project management courses 

 BENEFITS:  

• A London based company, Microsoft Gold Partner - Business system integrator 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Flexible work schedule, remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 
   
  Check out this video to learn more about the position:
  https://www.youtube.com/watch?v=gsM6z-38daI
   

If you have a desire to work in a dynamic team and develop in the field of Microsoft Dynamics 365, we look forward to seeing your CV! 

Koscom Cable is looking for a proactive and highly organized Business Assistant to support our management team in daily operations, communication, and project coordination.

This role is perfect for someone who enjoys structure, works well in a fast-paced environment, and can manage multiple priorities independently.

Key Responsibilities:

• Managing schedules, meetings, and daily planning
• Handling emails, follow-ups, and internal communication
• Preparing documents, presentations, reports, and summaries
• Supporting ongoing projects and tracking deadlines
• Coordinating with internal teams and external partners
• Conducting in-depth research and gathering information proactively
• Making calls to vendors, partners, and stakeholders to obtain necessary information
• Taking detailed, structured notes from meetings and calls
• Creating and maintaining spreadsheets for data tracking and analysis
• Working with design tools (Photoshop) and AI platforms for content creation and process optimization
• Solving operational problems independently and proposing solutions

Requirements:

• Experience as a Business / Administrative / Operations Assistant or similar role
• Strong written and spoken English
• Excellent organizational skills and attention to detail
• Strong problem-solving skills and analytical thinking
• Research skills – ability to find information quickly and accurately
• Confident communication skills – comfortable making calls and gathering information from external sources
• High attention to structure – ability to take accurate notes and organize information systematically
• Advanced spreadsheet skills (Google Sheets / Excel) – creating, managing, and analyzing data
• Experience with Photoshop and AI tools (ChatGPT, Midjourney, or similar platforms)
• Ability to multitask and meet deadlines
• Proactive, independent, and reliable
• Confident with Google Workspace, task trackers (ClickUp / Asana / Trello), Slack & Zoom
• Stable internet connection and reliable workstation

We Offer:

• Competitive compensation
• Full-time remote work
• Supportive international team
• Opportunities for professional growth

About Fintech Farm
We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks. The mission is to make banking services accessible, simple and fun to use worldwide and the goal is to launch neobanks in 50+ markets, serving 100m+ customers.
Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing and deep credit-decisioning expertise across our product suite covering credit, payments, savings and investments. One of our founders also previously co-founded a highly successful Eastern European neobank with a multi-million customer base.
We launched our first market with Leobank in Azerbaijan in 2021, where we’ve already taken a leading market position. Our next market was Vietnam, where we launched Liobank in early 2023 and have also reached strong traction. We have several more markets on the roadmap in the next 12 months and are starting to build out teams there.

Why Fintech Farm is a great place to be
Our ambition. We are looking to become a leading consumer digital bank brand in each market we operate, making it easy for consumers to interact with their money. You could be a part of this exciting journey.
Our culture
Customers. We always go above and beyond to provide an amazing customer experience. We serve our customers the way we would want our mom to be served. And who said that banking has to be boring? We make our apps not just easy but fun to use.
People. We are all business partners in our company. Each of us thinks big, acts as if we own the place and never takes “no” for an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded.

Your Role:
As a Support Engineer (Line 3), you’ll be responsible for investigating issues deeply within logs, databases, and backend processes, providing fixes, and supporting stable product operation across multiple markets.

What You Will Be Doing:

• Analyzing issues based on logs, database data, and system processes
• Investigating complex technical incidents escalated from Line 2 support
• Providing bug fixing for production issues
• Collaborating with developers to identify root causes and implement fixes
• Writing technical documentation for known issues and their resolution paths
• Participating in post-mortem analysis to prevent recurring problems

Who You Are:

• Analytical and detail-oriented — you’re not afraid to dig deep into logs and code
• Proactive and accountable — you don’t wait to be told what to do
• A strong team player — you can explain your ideas clearly and listen to others
• Curious and open to learning — you love solving puzzles and improving things

Your Experience:

• Basic knowledge of Java or JavaScript
• Understanding of the software development life cycle
• Experience with databases (SQL knowledge required)
• English level above intermediate — you can read technical documentation and communicate with international teams

What we are offering

• Competitive salary is negotiable depending on the candidate’s level
• Share options
• We are still a start-up and more benefits are on the way

WOW24-7 is looking for an experienced Onboarding Manager (Head of Onboarding) to own and lead the entire onboarding lifecycle for new client projects.
This role is responsible for ensuring smooth project launches from contract signing to go-live, aligning Sales → Onboarding → Operations processes, and building structured, scalable onboarding standards.
The Onboarding Manager will manage both the Onboarding Specialist and Trainer, ensuring that documentation, CRM setup, knowledge bases, and training processes are consistent, high-quality, and aligned with operational expectations.
This is a strategic and operational leadership role focused on governance, stakeholder alignment, readiness control, and continuous improvement.

Requirements:

✔️3-5+ years of experience in customer support operations, onboarding, implementation, or BPO environment
✔️Proven experience managing onboarding projects end-to-end
✔️Experience managing or mentoring team members
✔️Strong organizational and coordination skills
✔️Experience creating documentation, knowledge bases, and structured processes
✔️Experience working with CRMs / helpdesks (Zendesk, Gorgias, Intercom, HubSpot, etc.)
✔️Strong stakeholder management skills (internal & client-facing)
✔️Confident written and spoken English (C1+)
✔️Ability to manage multiple projects simultaneously
✔️Strong analytical and structured thinking
✔️Proactive mindset and ownership mentality

Responsibilities:

➖Own and manage the full onboarding lifecycle (contract signing → go-live → handover)
➖Act as the main onboarding owner and escalation point during the onboarding phase
➖Align onboarding activities with Sales, Operations, QA, HR, IT, Trainer, and Clients
➖Oversee CRM/helpdesk setup (channels, workflows, permissions, integrations)
➖Ensure structured and high-quality knowledge bases are created and maintained
➖Define onboarding timelines and approve go-live readiness
➖Monitor onboarding risks, blockers, and capacity planning
➖Design and maintain onboarding standards, templates, and playbooks
➖Lead post-launch reviews and implement process improvements
➖Manage and coach the Onboarding Specialist and Trainer
➖Ensure structured handover to the Operations team

Would be a plus:

✔️Previous experience in BPO / customer support outsourcing
✔️Experience with LMS platforms (AcademyOcean or similar)
✔️Understanding of KPIs, SLAs, QA metrics, AHT, FRT
✔️Experience with Six Sigma / Lean / DMAIC approach
✔️Basic technical knowledge (APIs, SaaS integrations)
✔️Experience working with international clients

Work conditions:

🕙 Standard EU business hours with flexibility depending on project launches: Monday to Friday, 10:00–18:00;
🌱 3-month probation period with full support from the team to help you quickly dive into the processes;
🏖 18 paid vacation days per year to rest and recharge;
🤒 15 paid sick leave days to cover unforeseen situations;
🤝 An open and friendly team where ideas and initiative are truly valued.

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its well-deserved place in the niche by focusing on tech innovations like AI, unconventional approaches to Users, and meticulously created algorithms.

We are looking for a Customer Support Representative who will join and strengthen our team. A well-coordinated, experienced team of 20+ people has a successful experience of creating businesses aimed at adults.

CS’s role is all about addressing issues raised to ensure our users have the best possible experience and keeping our online community safe. You will also work with our Operations, Product, and Developers teams to share and implement customer feedback that will skyrocket our business.

What are our goals?

• Our efforts are aimed at maintaining high-quality services;

• Business and team scaling according to needs.

   

You are the match if you strive:

• Passionate about high-level Customer service to proactively help and retain;
• Troubleshoot issues and see them through to resolution;
• Dealing with billing matters;
• Collect and handle feedback from Customers;
• Take ownership of Customer requests;

• Never stop learning and growing!

   

What does it take to join us?

• 1−2 years of experience as a Support / CSR;
• Advanced/Upper-Intermediate English, both written and spoken;
• Experience in a customer-focused environment and building lasting relationships with customers;
• Ability to work under minimal supervision with a track record of exceeding targets, KPI’s SLAs in a fast-paced and changing environment;
• Quick learner with analytical skills;
• Multitasking and prioritizing;

• Ability to abstract problems and find solutions proactively.

   

Very nice-to-have:

• Background in education;
• Experience of working with CRM (Zendesk, Freshdesk, Intercom, etc.);
• Experience in Billing/Technical matters;

• Sales and retention experience.

   

What do we offer?

• Ability to grow professionally along with a company growth;
• Flexible schedule: a total of 120 hours per month, including 5−6 night shifts; currently a 3/3: morning 07:00—15:00, afternoon 15:00—23:00 and night 23:00—07:00;
• Feedback-driven and open-minded culture and fair recognition of strong contributors to the company’s success;
• Minimum bureaucracy and maximum independence;
• Ability to use the corporate library and develop deep knowledge in a professional domain

Selection stages:
Passing the test task
HR interview

Interview with the Support Lead+Сarewise Нead

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written).
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 1+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: a total of 120 hours per month, including 5−6 night shifts; currently a 3/3: morning 07:00—15:00, afternoon 15:00—23:00 and night 23:00—07:00;
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.
• Recognition and rewards for great results.

How We Hire

1. Test task

2. HR interview

3. Interview with Support Lead

⚠️ Please note: This role is strictly 📍based in Miami Beach.

Applications from outside the Miami area will not be considered

About the Company

We are an international technology company operating in the AI and digital innovation space for over 20 years.

We build our own products — not client projects.

Our solutions are used globally and recognized by international media.

Our work has been featured in Forbes, The Wall Street Journal, Fox Business and other leading publications.

We move fast.

We build real technology.

We operate with high standards.

Our Miami Beach office (Lincoln Rd) is part of our growing US presence. We are expanding our team locally and building a strong operational foundation in the US market.

We value structure, responsibility, and professionalism.

Every team member has visibility and impact.

Office Operations Assistant (Bookkeeping Focus)

📍 Miami Beach, FL 33139 (Lincoln Rd)

Full-time | Office-based

We are looking for a structured, reliable, and detail-driven Office Operations Assistant with bookkeeping knowledge to join our Miami office.

This is not a basic admin role.

This position combines office coordination, financial documentation, and operational support.

We need someone who brings order, accuracy, and accountability

What You Will Be Responsible For

• Oversee daily office coordination and administrative processes

• Support bookkeeping activities (invoices, payments, expense tracking, reconciliations)

• Maintain organized financial documentation

• Coordinate with vendors, service providers, and partners

• Assist leadership with operational and administrative tasks

• Ensure internal processes run smoothly and efficiently

• Support reporting and document preparation

We’re Looking For Someone Who:

• Has basic bookkeeping knowledge (education or practical experience)

• Understands financial documentation and expense tracking

• Is highly organized and detail-oriented

• Can handle confidential information responsibly

• Is proactive and takes ownership

• Works well in a structured office environment

Requirements

• English – working proficiency

• Ukrainian or Russian – required

• Ability to work in-office (Miami Beach)

• Strong organizational skills

• Basic accounting understanding

Nice to Have

• Experience with US accounting standards

• Familiarity with QuickBooks or similar software

• Experience supporting leadership directly

What We Offer

• Stable full-time position

• Professional office environment in Miami Beach

• Competitive compensation (based on experience)

• Growth opportunity into Office Manager / Operations role

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We are looking for a Customer Support Specialist to join the Entravel team and deliver exceptional service, working the night shift from 12:00 AM to 9:00 AM (EEST).
 

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Assist customers via chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.

• Ensure a consistently high level of customer service at all times.

   

Requirements:

• Good command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• 1+ years of experience in customer support.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.

• Research-oriented, with a focus on internal issue resolution rather than escalation.

   

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

Nomi is a Ukrainian fintech product created for small and medium-sized businesses. In 2025, it received funding from Google For Startups.

We help founders, financiers, and accountants see the real picture of finances — without the chaos of Excel, manual reports, and data delays.

Our focus is to simplify management accounting through automation, convenient analytics, and AI.

About the Role
We are looking for a Customer Success Manager who will be the main contact person for our customers and ensure they get the maximum benefit from Nomi's solutions. This role combines account management and sales.

Who we’re looking for:

• 0,5+ years of commercial experience in account management, business development, or sales in B2B products
• Strong communicator with excellent problem-solving and analytical skills.
• Calm decision-maker who stays focused and effective under pressure. 
• Tech-comfortable enthusiast who understands API documentation and can guide clients through it.
• Responsible team player who is ready to take ownership.
• Proactive problem-solver who anticipates client needs and offers solutions before issues arise.
• Sales mindset — ability to lead generation and identify the needs of potential customers.
• Organized and capable of thriving in a fast-paced environment.

• English level: Pre-Intermediate or higher.

   

Bonus points if you:

• Are curious about tech and enjoy digging into product features.

• Are experienced in the FinTech industry and have genuine interest in how it works.

   

What you’ll do:

• Keep clients informed, calm, and confident in our support.
• Hold online meetings with clients upon request.
• Help clients learn new features and improve their results from using the service.
• Build long-term relationships with clients.
• Stay on top of their experience: gather feedback, uncover issues, track satisfaction.
• Collaborate with integration, product, and dev teams to deliver value fast.
• Find and qualify companies that match our ICP.
• Spot upsell/cross-sell opportunities and grow accounts.
• Reduce churn and help ensure retention and renewals.
• Help us make our platform even better based on what you hear from the field.
• Understand client needs and provide the right product solutions.
• Track and report client performance metrics, providing insights that guide decisions both internally and externally.

Your goals as CSM:

• Build strong, trusting relationships with clients.
• Ensure successful onboarding and continued product usage.
• Help clients solve problems before they become blockers.

• Be the voice of the customer inside the company.

   

We offer:

• Full-time, long-term employment in a product company.
• Flexible working hours.
• Opportunity to work with fintech / ERP systems and grow domain expertise.
• Participation in both a mature production product and an actively developing product.
• Collaborative and professional team with direct communication.
• Fully remote work.
• 18 paid vacation days.
• 8 paid sick leave days.
• Sports compensation.
• Tool subscriptions compensation.
• Stable workload and clear product roadmap.
• Transparent hiring process and long-term cooperation.

We continue to grow and are looking for an ambitious and proactive Account Manager to join our team.

OUR CANDIDATE:

• Has at least 1 year of experience in a similar or related position in the gaming industry (B2B/B2C)
• Good analytical skills
• English - at least B2 (spoken and written), knowledge of Portuguese will be a plus
• Ability to work with clients, find an individual approach.
• Experience in resolving conflict situations.
• Able to quickly find answers to any questions within the team.
• Quick adaptation to changes.
• Able to work effectively with large amounts of information.
• Ambitious and willing to develop not only themselves but also the department.
• Proactive and not afraid to take responsibility.

LOOKING FORWARD TO THE NEXT ONE:

• Establish and maintain communication with partners/clients and all parties involved in the project
• Complete tasks in a timely manner.
• Take responsibility for the projects you are assigned to at all stages and focus on achieving the best possible result.
• Know your projects: the peculiarities of cooperation, the capabilities of clients and basic information about them, and timely enter information into the profile of each partner (agreements, meeting call-ups, work plan for a specific task).
• Advise clients in the course of cooperation, involving the team if necessary.
• Establish and maintain communication with partners/clients and all parties involved in the project.
• Manage the process of interaction between clients and partners.
• Communicate with customers, identify their needs and explain the value of products.
• Build relationships with clients and partners based on trust and respect.
• Ability to understand the needs of customers, ability to correctly transform their wishes into a plan and tasks.
• Collaborate with internal departments to facilitate customer satisfaction.
• Collecting and analyzing data to learn more about customer and client behavior.
• Maintaining up-to-date knowledge of the company's products.
• Tracking results on a daily basis.
• Generating and providing reports.
• Understanding industry trends.

WE OFFER:

• You can work anywhere in the world (remote work)
• Work schedule: 10:00/11:00 - 19:00/20:00, Mon-Fri
• Work in an international company
• An opportunity to join a fast-growing team of professionals and a cool product
• Stable and decent salary (based on the results of the interview)
• Paid vacation and sick leave
• Opportunity for career and professional growth
• Opportunity to realize your ideas and developments
• Opportunity to implement ambitious projects
• Support in non-standard approaches, creativity and initiative
• Freedom of action and prompt decision-making, no bureaucracy

JOIN THE TEAM!

Ready to level up your career with an awesome Account Manager’s team?

Join us - a global leader in marketing solutions on platforms like Facebook and Google!

We offer a flexible schedule that includes remote evening, daytime, and weekend shifts.

Allowing you to keep things fresh and varied. 😎

Requirements:

• 2+ Years Prior experience in customer support, preferably in the affiliate marketing field.
• Experience in affiliate marketing or previous experience with ad launches will be a great advantage❤️‍🔥.
• B2 English level or above, both written and verbal.
• Strong communication skills and a genuine commitment to delivering outstanding service.
• Proven ability to take initiative and resolve issues independently.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, with demo calls upon request.
• Manage ad accounts by monitoring status and balances, handling appeals, and processing ID reviews.
• Work closely with other departments to resolve customer queries efficiently.

• Identify areas for improvement to enhance customer experience and streamline processes.

   

We Offer:

🌍 Remote work from anywhere

🌴 Unlimited paid vacation days

⏱ Evening, daytime, and weekend shifts

🤒 10 paid sick days

🗣 English classes

📚 Take part in conferences worldwide

Hit us up - we’d love to have you onboard! 🤝