Jobs

We’re seeking a seasoned DevOps Engineer to a team responsible for managing our client’s cloud infrastructure, ML tools, and monitoring systems.

The role involves overseeing daily operations, improving existing processes, and contributing to the development of new solutions.

If you’re passionate about building top-tier desktop apps using cutting-edge technologies, we’d love to hear from you!

Customer

Our client is a rapidly growing technology leader in digital accessibility software that helps enterprises make their web and mobile offerings accessible to everyone. Its AI-enabled products save developer time and reduce risk via proprietary discovery and analysis algorithms that integrate directly into software development pipelines.

Requirements

• At least 4 years of hands-on experience with a modern SaaS environment (AWS, GCP, or Azure)
• Experience with Infrastructure as code (IaC)
• Experience with CI/CD methodologies, using relevant tools (e.g., CircleCI, GitHub Actions)
• Strong expertise in Docker, Kubernetes, and Helm
• Proven experience of managing live production environments, including monitoring and alerting
• At least Upper-Intermediate level of English

Would be a plus

• Experience with Data Lake and MLOps
• Experience with NoSQL and Big Data databases (e.g., Elasticsearch)

• Background in networking, security, and compliance

   

Personal Profile

• Independent, excellent problem solver and passionate about learning new stuff

• Great communicator and team player with a total commitment to providing the best services to all stakeholders

   

Responsibilities

• Design solutions and improve our product architecture
• Plan and execute complex, diverse, large-scale software delivery systems
• Research and integrate new technologies into our stack
• Monitor and implement strategies to improve the efficiency and cost-effectiveness of our solutions

About the Company
OrgMeter is a deal-flow, tracking, and reporting platform that helps take your merchant cash advance business to the next level. We are looking for a specialist who can combine technical support and quality assurance to ensure our product is reliable, user-friendly, and effective for our clients.
 

Key Responsibilities

Technical Support (≈60%)

• Respond to customer inquiries promptly and professionally.
• Investigate and reproduce reported issues, and explain solutions in clear and simple terms.
• Collaborate with developers to resolve complex problems.
• Accurately track and close support tickets on time.
   

Quality Assurance (≈40%)

• Test new features and bug fixes (functional, regression, integration, and exploratory testing).
• Create and maintain test documentation (checklists, test cases, test data).
• Verify fixes and monitor the quality of releases.
• Perform initial defect analysis and assist in root cause investigations.
• Maintain a strong understanding of the system’s business logic.

Requirements

• 2+ years of experience in Technical Support and/or QA.
• Understanding of SDLC/STLC, testing types, and bug reporting.
• Hands-on experience with ticketing/bug-tracking systems (Jira, Trello, Zendesk, or similar).
• API testing experience (Postman, Swagger) is a plus.
• Basic SQL knowledge for data validation.
• Strong analytical and problem-solving skills with great attention to detail.
• Ability to explain technical issues clearly to different audiences (customers, developers, managers).
• English: B2 (Upper-Intermediate) or higher.

What We Value

• Fast learner with a strong desire to understand product logic in depth.
• Responsibility, proactivity, and ownership mindset.
• Ability to multitask and prioritize effectively under pressure.
• Experience working with international clients is a plus.

Conditions

• Work schedule: 15:00 – 00:00 (Kyiv time).
• Remote work in a distributed international team.

• Opportunity to directly influence product quality and processes.

   

■ About the Role:

We’re expanding fast and looking for a Junior Affiliate Manager who’s ready to take ownership, bring in affiliates, and scale traffic. You’ll work closely with a sharp, dynamic team and have real opportunities to grow inside a serious operation that already works. You’ll also represent the

network at top industry conferences and events - online and worldwide.

■ Requirements:

• B2 English  written and spoken - must

• At least 1 year of experience as an affiliate manager - must

• Proven ability to recruit affiliates independently - must

• Strong understanding of traffic sources - Email, SEO, Native, Push, Social, etc. - must

• Familiarity with CPA / RevShare / Hybrid payment models - advantage

• Basic knowledge of tracking platforms and S2S/postback setup – advantage

• Experience with Google Sheets / Docs - advantage

■ Responsibilities:

• Source and onboard new affiliates across all GEOs

• Manage affiliate relationships and track performance

• Monitor traffic quality, conversion rates, and FTDs

• Communicate with affiliates via Telegram, email, and calls

• Coordinate with advertiser and tech teams to solve issues

• Represent the network in industry events and online communities

■ What You Get:

• Join a live, working network with real volume and strong offers

• Work with a tight, smart team that moves fast and supports each other

• Full remote flexibility - results over hours

• Real growth path - prove yourself and move up

• A serious business that’s growing month by month

If you know how to bring affiliates - not just manage them - this is your place. Apply now. Let’s grow together.

INB.bio is a bold, fast-growing direct nutra advertiser with over 150 exclusive offers across 15+ GEOs, with a special focus on exotic markets in Africa, Asia, and LATAM. We’re looking for a visionary Art Director / Head of Creative to lead our creative team, own the brand’s visual identity, and drive design excellence across all channels.

This role is perfect for someone who loves diving deep into global cultures, exploring unique markets, and turning insights into powerful creative concepts.

Responsibilities

1. Brand Leadership
   • Own INB.bio’s visual identity across all internal and external communications.
   • Collaborate with PR, SMM, and Content teams to deliver high-quality creatives, from quick-turn social videos to detailed landing pages.
   • Ensure consistent branding across all platforms and campaigns.
2. Partner Materials
   • Lead the development of creative concepts and solutions in-house, working closely with the Media Buying team to test and refine these assets.
   • After testing, deliver optimized creatives to partners for Facebook, SEO, and other ad campaigns.
   • Adapt materials to local cultural nuances and regulations, ensuring relevance and performance.
3. Creative Testing & Collaboration
   • Partner with the Media Buying team to find the best-performing creative combinations through data-driven experimentation.
   • Provide strategic guidance on scaling winning creatives.
4. Event Creative Strategy
   • Brainstorm and execute unique creative concepts for events with the CMO.
   • Oversee booth design, branded merchandise, and event visuals from ideation to execution.
5. Team Leadership & Development
   • Lead, mentor, and grow a multidisciplinary creative team.
   • Develop Personal Development Plans (PDPs), conduct regular check-ins, and foster a culture of creativity and innovation.

Requirements

• Proven experience as an Art Director, Head of Creative, or similar leadership role (5+ years).
• Strong portfolio demonstrating branding, campaign creative, and multi-channel design.
• Experience working with marketing, content, and media teams.
• Understanding of ad creative performance, A/B testing, and analytics-driven design decisions.
• Skilled at analyzing creative performance data to understand why campaigns succeed or fail — not relying solely on intuition.
• Strong organizational and leadership skills with experience managing and scaling teams.
• Passion for exploring global markets and deep cultural research, especially in exotic GEOs.
• Knowledge of event design and production is a plus.
• Open-minded, curious, and passionate about creative excellence.

We Offer

• Remote work with a supportive, collaborative environment.
• Opportunities to work on high-impact projects across wellness, exotic GEOs, and affiliate marketing.
• Creative freedom and the chance to see your ideas brought to life.

Full-time | Remote | STRUKTURA

Can you design and scale a global billing system that keeps millions of payments flowing smoothly?
We’re looking for a Lead of Billing to take full ownership of our payment infrastructure and make it world-class.

STRUKTURA is a Ukrainian product tech company building SaaS and mobile solutions for global markets. Billing is at the heart of our monetization — your impact will be direct and massive.

What you’ll do:

• Lead billing processes end-to-end: payments, routing, retries, chargebacks, fraud, KYC/AML
• Optimize approval rates, reduce declines & chargebacks, improve retry success
• Integrate new PSPs, gateways, and APMs for US, Latin America, and Europe
• Analyze payment performance by method, country, and device
• Build and scale billing roadmap, processes, and team
• Collaborate with product, analytics, engineering, and support

Skills & Requirements:

• 3+ years of experience in billing / payments / fintech
•  Deep knowledge of PSPs, APIs, cards, APMs, fraud prevention, and chargebacks
• Website compliance expertise (card brand, acquirer, and regulatory requirements)
• Multiple successful US & EU MID launches
• Expertise in smart routing across multiple MIDs
• Proven success cases working with Stripe
• English — B2+, confident in partner and stakeholder communication
• SQL will be a plus

Bonus points:

• High-risk industries (VPN, dating, streaming, gaming)
• Built billing systems from scratch or scaled globally
• Familiar with PSD2, Visa/MC rules, PCI DSS
• Hands-on with fraud detection tools / rule engines

We offer:

• Competitive compensation + full ownership of the function
• Remote-first culture & flexible schedule
• 18 vacation days + sick leaves + winter holidays (per company agreements)
• Well-being & health deposit / medical insurance
• Budget for learning, English, and professional growth
• No micromanagement — only impact, autonomy, and responsibility

🌟 Our Culture & Values:

• People are our greatest asset — we reward great work
• Respect always — constructive feedback, no toxicity
• Everything counts — quality & detail in all we do
• Work should spark joy — even during challenges
• Balance matters — real breaks and vacations encouraged

If building a scalable global billing system excites you — let’s talk 👋

Are you adept at navigating the sales cycle, from initial contact to closing the deal? Do you thrive in a collaborative, remote-first environment? If you're looking to be a key player in a dynamic team that values results and growth, we have the perfect role for you.

Our team consists of professionals from various backgrounds, all committed to excellence. We're seeking an Upwork Sales Manager who can seamlessly integrate into our workflow and help us scale new heights.

What you'll be working on:

⚙️ Conduct Upwork lead generation process

🎯 Qualify new leads and driving compelling negotiations

🤖 Interact with engineering and education departments to ensure a smooth sales process

📝 Craft new and maintain current pre-sale materials

📊 Monitor, update, and manage sales activities using tools like Asana

📈 Regularly collect and analyze metrics to refine our sales strategies and focus

Experience that will help you to do the job:

• Minimum of 2 years in IT sales on Upwork with proven track record
• Exceptional written and verbal communication skills
• Upper-Intermediate level of English for effective client communication
• Ability to manage multiple deals and priorities effectively
• Hands-on experience with ChatGPT, Claude or alternative LLMs

Experience that will be a plus:

• Experience managing data in Airtable or Google Sheets
• Creative makings for creating pre-sale materials in Canva
• Proficiency in any task management tool like Asana, Trello, etc.
• Experience of outbound sales on LinkedIn

We care for our team, therefore we offer:

💪 Culture encouraging and promoting professional growth and development

🦹 Opportunity to be a key member of our Upwork sales team and influence business processes

💻 Modern working environment

💸 Base salary + quarter-based revenue share from closed deals in USD

💲 Salary payment options that are convenient for you considering your local country regulations

⌚ Fully remote work in the team with well-established remote work processes (our team members located in 7+ different countries, and we encourage diversity)

🎤 English speaking clubs

🏖 Paid sick leave and vacation - 15 business days (21 calendar days) of annual vacation

👾 Online weekly team activities

🫶 Coverage of monthly psychologist support sessions

About the Role

As a Manual QA Engineer, you’ll play a critical role in ensuring the quality and reliability of our web-based gambling and betting platforms. You’ll work closely with developers and product teams to test features, identify issues, and maintain a seamless user experience. This role focuses exclusively on web projects.

What You’ll Do

• Perform manual testing of web-based applications, including functional, regression, and usability testing.
• Create, maintain, and execute detailed test cases and test plans based on project requirements.
• Identify, document, and track bugs using bug-tracking tools, ensuring clear communication with the development team.
• Collaborate with product managers and developers to understand requirements and ensure high-quality deliverables.
• Validate UI/UX functionality, ensuring a seamless and engaging experience for end users.
• Conduct exploratory testing to uncover edge cases and potential issues.
• Contribute to improving testing processes and methodologies.

What You Bring

• Experience: At least 1 years of experience in manual QA testing on web projects, preferably in the gambling industry.
• Technical Skills:
  • Strong understanding of web testing methodologies and tools (e.g., Jira, TestRail, or similar).
  • Experience testing web applications built with HTML, CSS, JavaScript, and related frameworks.
  • Familiarity with testing APIs (e.g., using Postman or similar tools).
  • Knowledge of browser compatibility testing (Chrome, Firefox, Safari, etc.).
• Soft Skills: Attention to detail, strong analytical skills, and excellent communication to report issues clearly.
• Domain Knowledge: Understanding of gambling/betting platforms (e.g., sports betting, casino games, or payment systems) is a strong advantage.

Nice-to-Have

• Experience with performance or security testing for web applications.
• Familiarity with Agile/Scrum methodologies.
• Basic knowledge of automated testing concepts (though this role focuses on manual testing).

What We Offer

• Competitive salary tailored to your expertise.
• Comprehensive health insurance.
• Remote work model.
• Corporate English language courses to boost your skills.
• Opportunities for professional growth and learning in a fast-paced industry.
• A collaborative and passionate team of professionals.

We’re GenAI.Works: the world’s largest AI community, with over 14 million members worldwide.
Our mission is to help builders, creators, and lifelong learners master the future of AI.

We’re an AI-driven startup creating cutting-edge products across media, education, tools, events, and content. Through our platform, we offer industry-leading courses designed to equip storytellers, technologists, and creatives with the skills to thrive in the AI era.

About the role:
 

We’re looking for a detail-oriented QA Engineer to join our fast-growing AI team. In this role, you’ll ensure the quality, stability, and reliability of our AI-native applications. You’ll have the opportunity to work hands-on with cutting-edge technologies like agentic AI systems, LLMs, and distributed cloud environments, helping us deliver robust and trustworthy AI-driven products to millions of users.

This position is perfect for someone who loves solving complex problems, has a sharp eye for detail, and is excited about testing the next generation of AI applications.

Requirements:

• 2-4 years of proven experience in software quality assurance.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Hands-on experience with manual testing, test case design, and bug tracking tools (e.g., Jira, TestRail).

• Good written and spoken English communication skills.

   

Responsibilities:

• Design, develop, and execute comprehensive test plans and test cases for AI-native services.
• Collaborate with AI engineers to diagnose, debug, and resolve complex issues across distributed systems.
• Perform exploratory, regression, and manual testing on new AI-driven features, agents, and workflows.
• Contribute to the automation of test frameworks to improve coverage and efficiency.
• Ensure all releases meet high standards of reliability, usability, and performance.

• Document issues, track bugs, and communicate results effectively with cross-functional teams.

   

Nice to Have

• Experience testing AI/ML systems or applications using LLMs.

   

Why Join Us?
This role is ideal for someone who wants ownership, pace, and a chance to shape growth from first principles, not inherit someone else’s roadmap.We’re building something ambitious. If you’re excited about AI, growth, and figuring it out live: we’d love to hear from you.

Hiring great people isn’t magic — but if you can make it feel like it is, we need you. We’re moving fast, and our recruitment team needs a sharp, results-driven recruiter who knows how to source like a pro, build a killer pipeline, and close top talent before the competition even knows what hit them.

We’re not here to romanticize recruiting — it’s fast-paced, KPI-driven, and all about results. But if you thrive on hunting talents, hitting targets, and watching the company and your expertise grow — this is the place for you.

What you'll be working on:

🔎 Sourcing candidates from LinkedIn and Djinni according to candidate profiles

🎹 Design technical assessments for roles with engineers

🎢 Structure and cooperate with hiring team of engineers for roles

📈 Monitoring key recruitment metrics to identify and resolve inefficiency in the hiring pipeline

📝 Standardizing hiring practices so we don’t reinvent the wheel every time.

Experience that will help you to do the job:

• Strong knowledge of LinkedIn Recruiter and Djinni in talent sourcing
• Knowledge of technical skillsets for JavaScript (React, React Native, Node.js) and Automation QA roles
• Gather requirements from department leaders and design a hiring pipeline for new roles
• Writing outstanding messages in English that candidates are willing to reply

Experience that will be a plus:

• Analyze the job market to budget roles and adapt efficient hiring channels
• Building trust with talents through the company’s social media

We care for our team, therefore we offer:

🚀 Dynamic hiring process deeply integrated with the engineering team

💪 Culture encouraging and promoting professional growth and development

💻 Modern working environment

💸 Competitive salary with review based on your results and quarter bonuses

⌚ Fully remote work in the team with well-established remote work processes (our team members located in 8+ different countries, and we encourage diversity)

🎤 English speaking clubs

🏖 Paid sick leave and vacation - 15 business days (21 calendar days) of annual vacation

👾 Online weekly team activities

🫶 Coverage of monthly psychologist support sessions

Job description 

We’re looking for a Senior DevOps Engineer to join our core team and work on technically challenging projects in the cybersecurity domain. 

One of our clients is a well-funded startup ($24+M raised) building a cutting-edge application detection & response platform. Using OpenTelemetry and trace analytics, their solution enables enterprises to stop attacks with in-application context into all runtime transactions and behaviors. 

The other client is focused on training foundational large language models. They use k8s-based approaches to training infrastructure, so a solid understanding of k8s networking, autoscaling and storage is required.

Our ideal candidate is an independent DevOps/SRE engineer who has worked with a variety of technologies and can quickly navigate their way around new stacks and complex problems.

Required skill-set & experience

- Proven track record as a DevOps engineer (5+ years of production hands-on experience), fluent in industry trends & best practices 
- Deep understanding of AWS and/or GCP Cloud: networking, permission models, costs, core services like EC2, S3, LBs, etc. 
- Deep understanding and love of k8s in a managed setting: networking, autoscaling, permissions, operator patterns.
- Mastery of modern DevOps tooling: ArgoCD, Terraform/Terragrunt and auxiliary tech and automations.
- Experience with observability and monitoring both as infra and SRE: logging, metrics, tracing. Grafana stack experience preferred, but others also welcome.

- Experience with message brokers like Kafka, RabbitMQ or other alternatives
- Good enough Linux knowledge: shell, containers, build scripts, networking. 

- Upper-intermediate+ level of English

Bonus points

- Experience with writing operators in Go
- Experience with system or backend programming: any of Go, C++, Python, Rust, JS
- Experience with GPUs: CUDA, NCCL, etc

- Experience with OpenTelemetry 

- AWS, CKA or other cloud certifications

- You’re a contributor to open-source software, or run your own projects

What's in it for you

- Opportunity to become a core part of a boutique software consultancy, working with well-known international customers and complex tech challenges

- Competitive salary 

- Paid national holidays, vacation and sick leave

- Remote-first culture

- Internal mentorship and upskilling 

- Monthly health bonus (gym, swimming pool, etc) 

- Learning & development stipend ($400/year)

- FOP administration support

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You 

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

About 

We are a product company building a modern SaaS platform for fintech. Our solution helps clients automate critical processes, scale operations, and make smarter, data-driven decisions.

We are looking for an experienced Senior Full-Stack Engineer with strong expertise in React and Node.js to join our team and play a key role in shaping the future of our product.

Responsibilities

• Design, build, and maintain web applications with React (frontend) and Node.js (backend).
• Architect new modules, services, and APIs.
• Optimize client-side and server-side performance.
• Work with cloud platforms (AWS / GCP / Azure).
• Participate in technical decision-making, code reviews, and mentor junior/mid-level engineers.

• Collaborate closely with product managers, designers, and QA engineers.

   

Requirements

• 5+ years of professional web development experience, including 3+ years with React & Node.js.
• Proficiency in TypeScript.
• Solid experience with REST and GraphQL APIs.
• Strong knowledge of SQL/NoSQL databases (PostgreSQL, MongoDB, etc.).
• Experience with CI/CD and containerization (Docker, Kubernetes).
• Understanding of scalable SaaS architectures.
• Good English communication skills (written and spoken).

Nice to Have

• Experience with microservices architecture.
• Familiarity with DevOps practices.
• Experience integrating with analytics, payments, or third-party APIs.

We Offer

• Competitive compensation (to be discussed individually).
• Paid vacation and sick leave.
• Flexible schedule and remote-friendly culture.

• Modern tech stack and real impact on the product roadmap.

   

About the Role

We’re seeking a User Acquisition Specialist to expand our global reach through expert buying strategies and sharp analytical skills. As part of our marketing team, you’ll take the lead in optimizing campaigns, testing innovative approaches, and ensuring our games reach the right players worldwide. You’ll work alongside passionate, results-driven teammates to amplify the visibility and success of top-tier mobile games.

What You’ll Do

• Optimize rewarded ad networks such as Prodege, Almedia, Mistplay, Tapjoy, and similar platforms.
• Plan, launch, and manage social and network ad campaigns to drive app installs and achieve key KPIs.
• Analyze campaign performance and continuously optimize for best results.
• Test and experiment with new online marketing strategies and tactics.
• Prepare and maintain daily and monthly reports using key reporting tools.
• Create BI reports as needed to track and communicate performance insights.

Who You Are

• 1+ year of proven experience managing mobile app campaigns for rewarded traffic (a plus).
• Highly motivated, organized, and proactive.
• Creative thinker with out-of-the-box ideas and strong writing skills.
• Possess a quantitative mindset and a passion for numbers, with excellent analytical abilities.
• Previous experience in mobile gaming companies (a plus).

What We Offer

• Competitive compensation and performance-based bonuses.
• Flexible remote or hybrid work arrangements.
• Opportunity to lead complex, high-impact projects.
• Collaborative environment with experienced professionals.
• Continuous professional growth and support for learning new technologies

We’re looking for a creative, bilingual Content Creator (French–English) to lead our content strategy and community playbook. You’ll work directly with our Marketing Manager to shape narratives, grow our reach, and build meaningful engagement across global audiences.

If you’re passionate about turning complex ideas into clear, relatable, and engaging content, we’d love to meet you.

🔑 Key Responsibilities:

✍️ Write high-impact copy for product launches, blogs, social posts, and email campaigns.
📱 Develop social-first content that sparks conversation and amplifies announcements.
🎥 Create daily video and static content that drives awareness and community participation.
🤝 Collaborate with Product, Design, Tech, and Growth teams to craft compelling messaging.
📊 Use data and audience insights to refine topics, formats, and distribution strategies.
🚀 Develop and execute digital marketing strategies to drive awareness, acquisition, and retention.
💬 Monitor and engage on social media channels to build trust and loyalty.
📈 Track and analyze performance metrics to optimize campaigns and content strategy.

✅ What We’re Looking For:

🌐 Fluent/native in French & English (written + spoken).
🎓 Bachelor’s degree in Marketing, Communications, or related field.
📅 3+ years of experience in digital marketing, advertising, or content creation.
🔍 Strong knowledge of SEO, social media platforms, algorithms, and analytics.
📝 Excellent storytelling and communication skills with ability to simplify technical concepts.
🎬 Comfortable producing daily video content for social platforms.
🧩 Editorial mindset with self-editing and consistency in tone/voice.
📊 Analytical, proactive, and organized with strong creative instincts.

 

🌟 Why Work With Us?

At Takadao, we’re redefining financial freedom. We're building the future of trustless, transparent, Web3 alternatives to banks and insurance, aligned with ethical, Shariah-compliant values. Our team spans the globe, working together to empower communities with innovative solutions.

🌍 Diverse, global team of top professionals.

🌐 Fully remote team

🚀  A dynamic role with growth, challenge, and real-world impact.

💡 A creative, mission-driven culture

🎯  The chance to work on something meaningful and mission-driven

#ContentCreator #Web3Jobs #RemoteWork #BilingualJobs #SocialMediaMarketing #BlockchainCareers

We are seeking an experienced and strategic Team Lead for our VIP Support Team, responsible for driving operational excellence, maximizing player retention, and ensuring exceptional service delivery to VIP, pre-VIP, and clients of other premium categories across Asia and Tier 1 markets.

This is a leadership role focused on managing and scaling a high-performing VIP support unit, developing internal processes, and collaborating with cross-functional teams, such as retention, product, and finance. You will be expected to make key decisions around staffing, coverage, player status segmentation, communication frameworks, and bonus recommendations — all aimed at enhancing player satisfaction and increasing lifetime value.

Key Responsibilities

Team Management & Leadership

• Lead and manage the current team of VIP and pre-VIP managers, with plans to scale.
• Hire, onboard, and terminate team members based on performance and business needs.
• Prepare clear KPIs and development plans for each VIP/pre-VIP manager.
• Coach and mentor the team to ensure high standards of service and performance.
• Rebuild the department working structure to ensure efficient responsibilities and subordination are covered with corresponding roles for senior manager/operational head and vip-support separation.
  
   

Operational Excellence

• Build and maintain structured workflows including time shifts, calendar planning, daily duties, and escalation flows.
• Ensure 7-day-a-week VIP support coverage across peak time zones; create substitution logic in case of absence.
• Define and implement efficient communication structures (Telegram, WhatsApp, mutual chats, phone calls, etc.).
• Oversee implementation and review of call recordings, support scripts, and internal documentation.
  
   

Strategy & Reporting

• Develop and evolve a comprehensive VIP support strategy aligned with retention goals.
• Design daily, weekly, and monthly reporting formats per manager and for the team overall.
• Track performance metrics and optimize team structure, tools, and scripts accordingly.
• Collaborate with product, CRM, and analytics teams to improve VIP processes and identify opportunities.
  
   

Player Segmentation & Management

• Define who qualifies as VIP, pre-VIP, (as well as introduce other high-roller segments, for instance: super-VIP) based on player behavior and business metrics by GEO.
• Maintain and update VIP/pre-VIP lists weekly in collaboration with retention and finance. More often updates might be needed in specific cases based on business efficiency.
• Propose personalized bonus and cashback mechanics for different VIP segments.
• Approve and assign to operational side implementation of individual offers and segment-based bonuses (within defined limits).

Requirements

• 3+ years of experience in iGaming, preferably in VIP, retention, or support leadership roles.
• Proven track record of managing international teams with focus on Tier 1 markets.
• Strong understanding of customer lifecycle, VIP segmentation, and retention tactics.
• Strategic thinking, data-driven mindset, and attention to detail.
• Fluent English required.
• Hands-on experience with customer communication tools (Telegram, IP calling system, etc.).
• Comfortable with CRM systems, reporting tools (CRM, GA, Power BI, etc.) - indicate which systems exactly.
• Working experience of BetB2B CRM systems is a plus.