Jobs

Role Purpose

Lead and manage relationships with VIP clients to maximize engagement, satisfaction, and revenue. Deliver a personalized and high-touch experience for VIP players, driving activation, reactivation, retention, and revenue growth through strategic account management and tailored offers. Collaborate across departments to enhance VIP programs, promotions, and overall player lifetime value (LTV).
 

Trial Period Goals (First 3 Months)

• Build and optimize VIP account management processes to increase LTV of current VIP clients.
• Familiarize with current VIP management processes, CRM systems, internal knowledge bases, and VIP-specific protocols.
• Develop VIP playbooks and account management procedures.
• Establish infrastructure & reporting for VIP activities.
• Achieve KPI targets:
  • VIP first response time ≤ 30 seconds
  • VIP satisfaction score ≥ 8/10
  • VIP retention rate ≥ 85%
  • Reactivation of ≥ 30% dormant VIP users
  • Bonus / deposit growth per VIP portfolio

Key Responsibilities

• Manage VIP accounts through personalized communication via WhatsApp, phone, email, live chat or video calls.
• Drive activation and reactivation of VIP clients through proactive outreach, including outbound calls and tailored offers.
• Sell and manage VIP bonuses and promotions to maximize deposits, wagering, and engagement.
• Handle incoming VIP inquiries, requests, and escalations efficiently, ensuring high satisfaction levels.
• Monitor and analyze VIP KPIs, including retention, churn, deposits, wagering, LTV, and engagement metrics.
• Develop and implement VIP account management procedures, tiered service levels, and outreach strategies.
• Collaborate with Product, Marketing, CRM, and Risk teams on VIP programs, campaigns, and feedback.
• Provide regular reporting on VIP metrics, including activation, reactivation, retention, satisfaction, bonus effectiveness, and revenue contribution.
• Maintain VIP performance metrics within targets and continuously improve processes.

Required Experience & Skills

• Proven experience in VIP or high-value client management, preferably in iGaming, casinos, or related sectors.
• Native Spanish and fluent English (oral and written).
• Excellent interpersonal and communication skills.
• Strong relationship-building and account management skills.
• Ability to analyze KPIs and customer data to drive VIP engagement and revenue growth.
• Familiarity with CRM tools, chat software (e.g., Zendesk, Intercom, Freshdesk) is a plus.
• High level of organization and multitasking in a fast-paced environment.
   

Schedule:
5 day shift system – 2 days on / 2 days off
Tuesday - Saturday 11 pm - 11 am
+ Availability for calls with Management at 11 am once a Week

Format: remote

Would you be open to leading the Platform & Cloud Security direction in a top-tier iGaming product? We’re looking for a DevSecOps Engineer to work on a high-load system. You’ll collaborate closely with the CTO, have full ownership of decisions, remote, and top-of-the-market terms.

Main Responsibilities

– Establish the DevSecOps function, defining best practices and security standards across the Platform Tribe

– Integrate security into CI/CD pipelines (SAST, DAST, dependency scanning, container scanning)

– Harden infrastructure and runtime environments (Linux, Docker, Kubernetes/EKS, RBAC)

– Design and enforce cloud security controls in AWS (IAM least-privilege, GuardDuty, Security Hub, encryption at rest/in transit)

– Define and maintain IaC security policies (Terraform/Terragrunt, drift detection, policy-as-code)

– Implement and manage secrets management solutions (Vault, AWS Secrets Manager)

– Build centralized security monitoring & alerting (Datadog, ELK, CloudWatch, SIEM/SOAR)

– Lead vulnerability management and threat modeling practices

– Automate workflows through scripting (Python, Bash)

– Partner with backend, infrastructure, and platform engineers to embed security in design & delivery

– Contribute to compliance readiness (ISO 27001, GDPR, PCI-DSS)

– Act as a security subject-matter expert, mentoring engineers and raising awareness

– Continuously evaluate and implement new security tools and approaches

Mandatory Requirements

– 5+ years in Security Engineering / DevSecOps roles , with proven success delivering secure infrastructure and applications

– Strong skills in Python and Bash for building and automating security workflows

– Cloud Security (AWS focus) — Deep knowledge of IAM least-privilege design, encryption at rest/in transit, GuardDuty, Security Hub, and best practices for securing multi-account environments

– Implementation of security controls in pipelines (SAST, DAST, dependency scanning, container image scanning, policy-as-code)

– Hardening of Linux systems, Docker, Kubernetes/EKS; strong experience with RBAC, PodSecurity/OPA/Gatekeeper/Kyverno policies

– Terraform/Terragrunt, including policy-as-code, drift detection, and compliance enforcement

– Expertise with HashiCorp Vault, AWS Secrets Manager, or equivalent

– Hands-on with centralized logging, SIEM/SOAR tools (Datadog Security, ELK, CloudWatch, etc.) and incident response workflows

– In-depth understanding of secure network design, segmentation, and monitoring

– Experience with tools enabling temporary, approval-based access (Teleport, AWS IAM Identity Center, Okta, etc.)

– Ability to design and enforce zero trust principles (continuous verification, microsegmentation, contextual access)

– Familiarity with SBOM generation (CycloneDX, Syft), artifact signing (Cosign, Sigstore), and applying SLSA/in-toto frameworks

– Understanding of ISO 27001, GDPR, PCI-DSS (iGaming relevance), plus experience automating compliance checks with IaC and policy engines

Nice to have

– Exposure to Kafka or ClickHouse in security-sensitive environments

– Familiarity with GitOps tooling (FluxCD/ArgoCD)

– Broader knowledge of SOC 2, HIPAA, or other regulatory frameworks

We offer

– Compensation at top industry standards + quarterly bonuses based on transparent evaluation

– Remote-first flexibility and adaptable working hours

– Unlimited paid vacation & sick leave

– Comprehensive medical insurance (for you and your partner)

– Financial support for major life events

– Professional growth budget for courses, training, and certifications

Our mission at Geniusee is to help businesses thrive through tech partnership and strengthen the engineering community by sharing knowledge and creating opportunities🌿Our values are Continuous Growth, Team Synergy, Taking Responsibility, Conscious Openness and Result Driven. We offer a safe, inclusive and productive environment for all team members, and we’re always open to feedback 💜 If you want to work from home or work in the offices in Kyiv or Lviv with stable electricity and Wi-Fi , great — apply right now.

Description

We are looking for a Project Manager who can lead delivery in complex environments and take full ownership of both execution and client alignment.

This role requires someone who can not only manage an internal team, but also drive the client side, structure collaboration, and anticipate risks before they impact delivery.

Requirements

• 3+ years of experience in IT project management
• Proven track record of delivering software projects end-to-end
• Strong understanding of SDLC and hands-on experience with Agile practices
• Ability to independently manage scope, timelines, and priorities
• Experience working directly with clients and managing stakeholder expectations
• Ability to lead both internal teams and client-side contributors
• Strong focus on proactive planning, forecasting, and risk management
• Confident decision-making without constant escalation
• Solid communication and negotiation skills
• Experience with Jira, Confluence, or similar tools
• Understanding of system architecture basics, APIs, and delivery processes
• Upper-Intermediate English or higher

Responsibilities

• Take full ownership of project delivery from discovery to release
• Define scope, structure delivery plans, and ensure execution stays on track
• Lead collaboration between internal teams and client-side stakeholders
• Drive alignment, clarify expectations, and push decisions when needed
• Anticipate risks, manage dependencies, and prevent delivery issues
• Control scope changes and maintain delivery predictability
• Establish and track key delivery metrics
• Ensure clear and consistent reporting to stakeholders
• Facilitate Agile processes and improve team efficiency
• Remove blockers and maintain steady delivery progress
• Participate in pre-sales activities including estimations and solution discussions

Nice to have

• Experience working with complex or high-uncertainty projects
• Budget management and financial tracking experience
• Experience managing multiple projects or streams
• Exposure to pre-sales, discovery, or solution design phases
• Experience working with distributed or international teams
• Experience delivering fixed-price projects with strong scope and change control

Working conditions

• Competitive salary and good compensation package;
• Exciting, challenging and stable startup projects with a modern stack;
• Corporate English course;
• Ability to practice English and communication skills through permanent interaction with clients from all over the world;
• Professional study compensation, online courses and certifications;
• Career development opportunity, semi-annual and annual salary review process;
• Necessary equipment to perform work tasks;
• VIP medical insurance or sports coverage;
• Informal and friendly atmosphere;
• The ability to focus on your work: a lack of bureaucracy and micromanagement;
• We support a flexible working schedule.;
• Team buildings, corporate events;
• Paid vacation (18 working days) and sick leaves;
• Cozy offices in 2 cities ( Kyiv & Lviv ) with electricity and Wi-Fi ( Generator & Starlink);
• Compensation for coworking (except for employees from Kyiv and Lviv);
• Corporate lunch + soft skills clubs;
• Unlimited work from home from anywhere in the world (remote);
• Geniusee has its own charity fund.

We are looking for a skilled Dynamics 365 Finance & Operations (F&O) Administrator to manage, support, and continuously improve our D365 F&O environment. You will play a key role in ensuring system stability, optimizing business processes, and providing high-quality support to internal stakeholders.
 

• Administer, configure, and maintain the Dynamics 365 F&O platform.
• Manage user access, security roles, permissions, and compliance.
• Monitor system performance and troubleshoot issues across modules.
• Support functional teams with configuration changes, testing, and data management.
• Coordinate releases, updates, and integrations with other business systems.
• Document system changes, configurations, and operational procedures.
• Collaborate with IT and business stakeholders to identify process improvements.
   

Required Qualifications
 

• 4+ years of experience as a Dynamics D365 F&O Administrator or similar role.
• Strong understanding of Finance & Operations modules, workflows, and configurations.
• Hands-on experience with security setup, environments, LCS, and system monitoring.
• Ability to troubleshoot functional and technical issues.
• Solid knowledge of data management frameworks (DMF), import/export processes, and batch jobs.
• Excellent communication and stakeholder management skills.
• Upper-intermediate English level or higher.
   

 Larch Networks - Specializes in electronics and software engineering, focusing on high-load
switching, communication platforms, Linux, and IoT devices. Established in 2009 with offices in Israel
and Kyiv.
https://larch-networks.com/
Key Responsibilities:

•  Develop software and hardware for network switches and embedded systems.
•  Involve in the development of software for routers.

Required Skills:

• Proficiency in C programming.
• Linux experience (Makefiles, Shell scripts).
• English upper-intermediate

Nice to Have:

• Knowledge of L2/L3 network protocols (e.g., ARP, STP, IGMP, VLAN).
• Experience with embedded programming (ARM/MIPS).

Why Us:

• High technical task level.
• Collaboration with global industry leaders.
• Work-life balance, flexible schedule, and remote work possibility.
• Competitive salary, medical insurance, paid vacation.
• Compensation package.

Selection Process:
Completion of a short test assignment.
Technical and final interview.
Work Location: remote.



 

Larch Networks has been a leader in network solutions since 2009, with offices in Israel and Kyiv. We specialize in both software and hardware for network equipment, providing advanced, secure, and reliable network products for our customers. Our team of engineers is renowned for its expertise in designing and integrating high-load switching and communication platforms, thin clients, Linux, and embedded devices for IoT, enterprise, telecom, and industrial applications. We are committed to delivering innovative and cost-effective solutions.

What you will doActive candidate sourcing

• Daily sourcing on LinkedIn (main tool)
• Using Boolean search, X-ray, filters, and other sourcing techniques
• Searching for specialists in the following areas:
  • Embedded / C
  • QA Automation
  • Other technical roles within the company

Initial communication

• Writing cold outreach messages on LinkedIn
• Managing communication until handing the candidate over to a recruiter
• Building candidate interest in company vacancies
• Tracking feedback and statuses

Building a candidate database

• Maintaining and updating the database in PeopleForce
• Creating a “warm” candidate pool
• Supporting long-term relationships with candidates

Recruitment support

• Passing relevant candidates to the recruiter
• Creating shortlists
• Participating in improving job descriptions and outreach messages
• Collecting analytics (responses, conversion rates)

What matters to usRequired:

• Completed IT recruiting or sourcing courses
• Knowledge of Boolean search
• Basic understanding of IT roles and terminology
• Confident LinkedIn usage
• Strong written communication skills
• High attention to detail and responsibility
• Readiness for consistent daily sourcing work

Nice to have:

• 3+ months of sourcing experience
• English level B1
• Desire to grow into an IT Recruiter role

Conditions

Format: full-time. The role is fully remote, but you need to be located in Kyiv since occasional office visits might be necessary.

Growth opportunities

• Transition to IT Recruiter position
• Ownership of personal vacancies
• Income growth through the bonus system

About the Company

We are a European IT company with 200+ specialists delivering SaaS platforms, enterprise solutions, and cloud-native products for clients worldwide. We focus on building strong, long-term teams and supporting continuous professional growth.

About the Internship & Project
We are looking for a motivated Intern Developer to join our team with the opportunity for further employment. You will work on a real project in the telecommunications domain, gaining hands-on experience in a professional environment.

Tech Stack

• Frontend: React, JavaScript, HTML, CSS
• Backend: Laravel 
   

Responsibilities
 

• Develop and maintain frontend features using React
• Collaborate with mentors and team members
• Learn backend basics with Laravel
• Contribute to improving product functionality and user experience

Requirements
 

• Basic knowledge of React and JavaScript (not mandatory commercial experience)
• Basic knowledge of PHP and Laravel (nice to have)
• English level: B2+
• Links to pet projects, GitHub, or course work
   

Why This Internship is Exciting

• Great opportunity to start your career in IT
• Work with experienced developers and mentors
• Gain real-world development experience
• Work with modern technologies

💡 In our team, you will:

• Grow your skills alongside experienced professionals;
• Get access to expertise in e-commerce, performance marketing, and sales;
• See a direct impact of your work on clients’ business results;
• Work in an environment of openness, fast decision-making, and flexibility;
• Build a scalable sales system: processes, metrics, team, and motivation.

✨ What We Offer

🏡 Remote, flexible format — Full/Part-time 

🏝 Paid vacation and sick leave.

📚 Learning and development — mentorship, working with experts, participation in systematic funnel improvements.

🌍 International projects — brands from the US, EU, and Asia.

🎯 Requirements

• 3+ years of experience in B2B sales and managing a sales team (lead generation + closers).
• Experience in digital / marketing / e-commerce agencies or related e-commerce services is a strong plus.
• Solid understanding of ICP, funnels, segmentation, messaging, and offers.
• Experience working with CRM systems (pipeline, tasks, follow-ups management).
• Experience working as an SDR / lead generation specialist or closer is a plus.
• Experience building or contributing to KPI and motivation systems for a sales team is a plus.
• Analytical mindset and ability to improve processes, not just “sell more.”
• English — Upper-Intermediate+ (client communication, participation in calls).
• Strong structure, independence, responsibility, and ability to maintain team rhythm.

🧩 Responsibilities

1. Lead Generation

• Oversee the work of 2 lead generation specialists (LinkedIn, email, Upwork, other channels).
• Optimize ICP, filters, and channel-based segmentation.
• Improve scripts, sequences, and lead quality.
• Monitor conversions: contact → reply → scheduled call → completed call.
• Ensure proper lead attribution in CRM so the source of each lead is visible and channel performance can be measured.

2. Working with the Closer

• Track conversions: call → audit → offer → close.
• Review call recordings, provide feedback and coaching.
• Participate in complex/key sales calls as an expert when needed.
• Help structure offers for A+/enterprise clients.
• Analyze and systematize reasons for lost deals.

3. Marketing & Content Direction

• Develop a content strategy for LinkedIn (founder + company).
• Coordinate cases, videos, and results produced by the team to ensure they enter the sales funnel.
• Strengthen the founder’s personal brand (in collaboration with marketing/content).

• Partner channels: communities, influencers, referral partnerships:

  • Maintain a partner database;
  • Plan regular touchpoints (calls, updates, joint activities).

   

4. Analytics & Monthly Improvements

• Analyze key metrics:
  • Number of leads by channel;
  • Replies, scheduled and completed calls;
  • Audits, conversion to contract;
  • CAC, deal length, ROI;
  • A/B/C client distribution.
• Run monthly improvement cycles: messaging, offers, value proposition, segments, follow-ups.
• Create and update templates: emails, scripts, proposals, presentations.

• Prepare weekly and monthly reports for the founder:

  • Plan vs actual;
  • Key insights;
  • What was improved and what will be changed next.

   

5. Team Management & Sales Rhythm

• Daily / weekly team coordination: short meetings for focus and prioritization.
• Weekly 1:1s with lead gen specialists and the closer: CRM review, pipeline, tasks, follow-ups, growth areas.
• Weekly group calibration sessions:
  • Joint review of call recordings;
  • Case analysis;
  • Best practices sharing.
• Monthly training sessions: topic of the month (qualification, presentations, objection handling, long sales cycles, etc.).
• Performance reviews: workload, results, growth areas, individual development plans.
• Update scripts, guidelines, and materials based on data analysis.

6. CRM, Processes & KPIs

• Ownership of CRM data quality:

  • Every lead has a next step;
  • No “dead” leads without tasks;
  • Full pipeline transparency at every stage.

   

• Documenting and maintaining the sales process:

  • Pipeline stages;
  • Actions at each stage;
  • Follow-up regulations.

   

• Participation in building and regularly reviewing KPIs and motivation systems:

  • Quarterly adjustments of plans and targets;
  • Balance between challenge and realism;
  • Linking bonuses to results and quality of pipeline management.

   

7. Hiring & Scaling

• Participation in hiring new SDRs / lead gen specialists / closers:
  • Defining candidate profiles;
  • Participation in final interviews;
  • Assessing hard and soft skills.
• Onboarding new sales team members: processes, materials, first goals.

📨 Want to join AMS Pilot?

Send us your resume.

About the Company

We are a European IT company with 200+ specialists delivering SaaS platforms, enterprise solutions, and cloud-native products for clients worldwide. We focus on building strong, long-term teams and supporting continuous professional growth.

About the Internship & Project
We are looking for a motivated Intern Developer to join our team with the opportunity for further employment. You will work on a real project in the telecommunications domain, gaining hands-on experience in a professional environment.

Tech Stack

• Backend: Laravel 
• Frontend: React, JavaScript, HTML, CSS
   

Responsibilities
 

• Develop and maintain backend features using Laravel
• Collaborate with mentors and team members
• Learn backend basics with React
• Contribute to improving product functionality and user experience

Requirements
 

• Basic knowledge of PHP and Laravel (not mandatory commercial experience)
• Basic knowledge of React and JavaScript (nice to have)
• English level: B2+
• Links to pet projects, GitHub, or course work
   

Why This Internship is Exciting

• Great opportunity to start your career in IT
• Work with experienced developers and mentors
• Gain real-world development experience
• Work with modern technologies

Senior C++ (Linux) Developer

Ukraine, remote

What you will do:

· Leading a module/subject

· Giving a hand with emergencies in other modules (i.e. you will be familiar with the entire system)

· Going full cycle, from spec through design and coding to unit tests

What you will need:

· -5-6 years+ of development experience, mainly C/C++

· Extensive Knowledge in Linux environment.

· Strong Multi threading background

· Intermediate English+

· Experience with large-scale systems (not small applications)

Advantage:

· Experienced in High performance or High load software systems, code optimization and latency measurement.  

· Experience in the financial industry and algorithms

· Exposure to a wide range of systems, software and libraries.

· Scripting experience (Bash, Python)

US Company is searching for a Senior SAP Engineer. Interesting project, distributed team, full-time, an official contract. Remote work, flexible schedule.

Brief project description:

• The product is a complex platform with applications realized like SaaS, which perform multiple functions for improving Safety, Sustainability and Productivity (works planning / incident management / monitoring & analytics) on high-risky industries: oil & gas gathering and transportation, chemical, building, energy market.
• One of the modules is integrated pre-packaged product compliance suite for SAP EH&S that delivers regulatory data, rule sets, phrases, templates and content editing/configuration tools in order to automate the generation of compliant global regulatory documents, such as Safety Data Sheets (SDSs), out-of-the-box.

Responsibilities:

• Contribute as part of an agile team to our existing solution, driving maintenance, continuous improvements, automation, regulatory updates, and complex mapping work, while progressively taking on new development responsibilities within our next‑generation solution.
• Write and maintain comprehensive unit test and integration tests.
• Collaborate closely with QA teams to troubleshoot and resolve issues.
• Collaborate with technical writers to ensure product changes, regulatory updates, and new features are accurately documented.
• Collaborate with product owners and domain expert to understand business requirements for user story creation and refinement.
• Provide input for project estimation, planning, scheduling, and reporting of development progress.
• Mentor and guide junior developers, sharing best practices and promoting continuous learning.
• Continuously expand knowledge in relevant technical stacks and business domains.

Required Experience:

• 7+ years of professional software development using modern technologies, frameworks, and tools.
• Solid experience with SAP development, including ABAP, SAPGUI, Fiori, Transports and BC Sets.
• Experience with the SAP EH&S module, including WWI and Property Tree.
• Experience with complex XML data mapping and transformations workflow.
• Experience with Windows service and desktop application development in .NET (C#, WPF)
• Proficiency in database programming (.NET LINQ, SQL).
• Handson experience with Azure DevOps for project tracking and pipelines, including PowerShell scripting for automation and tooling.
• Working knowledge of Agile/Scrum development methodologies.

Skills:

• Strong analytical and problem-solving skills
• Ability to work effectively both independently and within a dynamic, cross‑functional team
• Ability to collaborate with remote colleagues.
• Proven time management, organizational and follow-up skills to meet deadlines
• Quality‑focused mindset with a strong commitment to customer satisfaction.
• Excellent interpersonal and communication skills.
• Willingness to learn new technologies, tools and processes as needed.
• Strong work ethic, professionalism, and accountability.
• Upper-intermediate or higher English.

Work conditions:

• Distributed team, remote work.
• Kanban or scrum approach, 5-6 team members / team.
• Full-time (40 hours per week).
• Official contract: salary, sick-leave days, holidays, vacations.

Hiring process:

• Step 1 - preliminary interview (main questions) - 30 mins
• Step 2 - internal tech interview (tech questions) - 40-50 mins
• Step 3 - tech interview with team leader and architect - 1 hour

We are building a virtual office platform and are looking for a skilled 3D Artist / Character Artist to create custom isometric avatar sprite sheets for a themed event.

The theme is a Madagascar expedition, and we need two stylized avatars: one male and one female expeditionist in safari outfits.

🧭 Project Scope

• Create 2 unique isometric characters (male & female)
• Style: Stylized, clean, readable in isometric view
• Theme: Safari / expedition (Madagascar-inspired)
• Focus on strong silhouettes and personality

🎬 Deliverables

For each character:

• Sprite sheet PNG (3200 × 2600 px)
• 8-direction walk cycle animations
• Idle poses
• Small profile thumbnail/avatar

All animations must be smooth, loopable, and consistent across directions

🛠 Responsibilities

• Model and texture stylized 3D characters
• Animate walk cycles for 8 directions
• Render/export clean isometric sprite sheets
• Ensure consistency between male and female characters
• Follow the provided technical specification

✅ Requirements

• Strong experience in character creation and animation
• Proven work with sprite sheets or isometric assets
• Ability to create clean, readable animations
• Understanding of isometric perspective and constraints
• Attention to detail and consistency

⭐ Nice to Have

• Experience with game-ready character pipelines
• Experience creating assets for virtual platforms or games
• Familiarity with batch rendering workflows (Blender or similar)

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

• Project Description:

  One of the world's largest providers of products and services to the energy industry has a need to develop and support enterprise information system in Oil & Gas domain.
  Product being developed is a cloud solution for interpretation of geological and geophysical data. Project is based on SCRUM methodology.
  Our project is stable, long-term and constantly adopts new technologies such as newest Java and Eclipse RCP versions, cloud and GPU computing, microservices architecture and other innovative frameworks.
  Work supposes close cooperation with Customer team located in Houston and following Agile principles.
  Our team is senior, supportive and friendly.
   

• Responsibilities:

  • Collaborate closely with geophysicists, data scientists, and software engineers to translate scientific domain requirements into robust on-prem or Cloud software
  solutions.
  • Design, develop, and maintain high-performance applications for geophysical and geological data analysis, interpretation and visualization (e.g., seismic, horizon,
  fault, velocity model, etc.)
  • Present architectural designs and technical proposals to the architecture review board.
  • Ability to break down development tasks and lay out clear implementation roadmaps.
  • Implement and optimize computation algorithms
  • Design and develop both thin and thick client applications that interact with cloud-based microservices.
  • Ensure high code quality through unit testing, code reviews, security hardening and continuous integration with other domain tools
  • Provide technical support and lead user troubleshooting sessions to resolve issues and ensure smooth operation of DSG application.
  • Mentor junior developers and actively contribute to architectural and implementation decisions.
  • Embrace Agile/Scrum methodologies, delivering and demonstrating working solutions at the end of each sprint
  • Stay current with emerging technologies and trends in geophysical computing and software development.
   

• Mandatory Skills Description:

  6+ years of hands-on Java development experience
  Strong Java Core knowledge
  Experience with desktop development frameworks: Swing, SWT, or Eclipse RCP
  Proven experience designing and building complex systems end-to-end, not just maintaining or extending existing ones
  Practical understanding of multithreaded programming: ability to implement concurrency in code directly, not only through third-party libraries
  Solid knowledge of design patterns and software architecture principles
  Ability to clearly articulate past projects, personal responsibilities, and concrete individual contributions
  Experience working in non-microservices, non-cloud-native development environments (desktop, embedded, or domain-specific platforms)
  Stable career trajectory, no fragmented job history with short tenures