Jobs

We are seeking an experienced ETL Architect with strong expertise in data integration, ETL pipelines, and data warehousing. The ideal candidate will have hands-on experience with tools such as Informatica PowerCenter/Cloud, Talend, and Microsoft SSIS, and will be responsible for architecting scalable, secure, and high-performing ETL solutions. This role involves collaborating with business stakeholders, data engineers, and BI teams to deliver clean, consistent, and reliable data for analytics, reporting, and enterprise systems.

Key Responsibilities

• Design, architect, and implement ETL pipelines to extract, transform, and load data across multiple sources and targets.
• Define ETL architecture standards, frameworks, and best practices for performance and scalability.
• Lead the development of data integration solutions using Informatica, Talend, SSIS, or equivalent ETL tools.
• Collaborate with business analysts, data engineers, and BI developers to translate business requirements into data models and ETL workflows.
• Ensure data quality, security, and compliance across all ETL processes.
• Troubleshoot and optimize ETL jobs for performance, scalability, and reliability.
• Support data warehouse / data lake design and integration.
• Manage ETL environments, upgrades, and migration to cloud platforms (AWS, Azure, GCP).
• Provide mentoring, code reviews, and technical leadership to junior ETL developers.

Requirements

• 7+ years of experience in ETL development, with at least 3+ years in a lead/architect role.
• Strong expertise in one or more major ETL tools: Informatica (PowerCenter/Cloud), Talend, SSIS.
• Experience with relational databases (Oracle, SQL Server, PostgreSQL) and data warehousing concepts (Kimball, Inmon).
• Strong knowledge of SQL, PL/SQL, stored procedures, performance tuning.
• Familiarity with cloud data integration (AWS Glue, Azure Data Factory, GCP Dataflow/Dataproc).
• Experience in handling large-scale data migrations, batch and real-time ETL processing.
• Strong problem-solving, analytical, and architectural design skills.
• Excellent communication skills, with the ability to engage technical and non-technical stakeholders.

Nice to Have

• Hands-on experience with big data platforms (Hadoop, Spark, Kafka, Databricks).
• Knowledge of data governance, MDM, and metadata management.
• Familiarity with API-based integrations and microservices architectures.
• Prior experience in industries such as banking, insurance, healthcare, or telecom.
• Certification in Informatica, Talend, or cloud ETL platforms.

We are looking for an experienced Mainframe Engineer (COBOL, JCL) to join our enterprise technology team. The role involves designing, developing, maintaining, and modernizing legacy mainframe applications, ensuring stability, performance, and integration with modern systems. The ideal candidate has deep expertise in COBOL programming, JCL job control, and mainframe utilities, combined with strong problem-solving skills and the ability to work in mission-critical environments such as banking, insurance, healthcare, or telecom.

Key Responsibilities

• Design, develop, and maintain mainframe applications using COBOL, JCL, CICS, VSAM, and DB2.
• Analyze, troubleshoot, and resolve production issues to ensure uninterrupted operations.
• Write, modify, and optimize JCL scripts for batch processing and automation.
• Work with DB2 databases: develop queries, optimize performance, and maintain data integrity.
• Participate in system modernization projects, integrating mainframe systems with cloud or distributed platforms.
• Collaborate with business analysts and functional teams to understand requirements and deliver technical solutions.
• Perform code reviews, testing, and debugging to ensure software quality and compliance.
• Support migration, upgrade, and disaster recovery planning.
• Document processes, solutions, and best practices for ongoing knowledge sharing.

Requirements

• 5+ years of experience in Mainframe development and support.
• Strong programming knowledge in COBOL, JCL, CICS, VSAM, and DB2.
• Experience with batch and online processing in large-scale enterprise systems.
• Familiarity with utilities (SORT, IDCAMS, IEBGENER, DFSORT, etc.).
• Knowledge of mainframe testing and debugging tools (Expeditor, Abend-Aid, File-Aid).
• Understanding of software development lifecycle (SDLC), Agile/Waterfall methodologies.
• Strong analytical and troubleshooting skills, with experience in production support.
• Excellent communication skills, able to work with cross-functional teams in a remote setup.

Nice to Have

• Experience in mainframe-to-cloud migration projects (AWS Mainframe Modernization, Azure, GCP).
• Exposure to API integration with mainframe applications (REST, SOAP, MQ).
• Knowledge of Rexx scripting or Assembler.
• Experience in regulated industries (finance, healthcare, telecom, government).
• Familiarity with DevOps tools for mainframe (Endevor, Changeman, Git for Mainframe).

We are seeking a highly skilled Cloud Solutions Architect with strong expertise in designing, implementing, and optimizing cloud-native solutions across AWS, Azure, and GCP. You will be responsible for leading cloud architecture initiatives, ensuring scalability, security, and cost efficiency, while enabling digital transformation for enterprise clients. The ideal candidate combines deep technical knowledge with excellent stakeholder communication and solution design skills.

Details:
Location: Remote in EU
Employment Type: Full-Time, B2B Contract
Start Date: ASAP
Language Requirements: Fluent English

Key Responsibilities

• Design and implement scalable, secure, and high-availability cloud architectures across AWS, Azure, and GCP.
• Lead cloud migration and modernization projects for enterprise applications and infrastructure.
• Define cloud governance, cost management, and security best practices.
• Collaborate with stakeholders to gather requirements and translate them into architectural blueprints.
• Provide technical leadership and guidance to development, DevOps, and infrastructure teams.
• Implement CI/CD pipelines, automation, and infrastructure-as-code (Terraform, Ansible, CloudFormation).
• Ensure compliance with regulatory and industry standards.
• Troubleshoot and optimize cloud workloads for performance and cost efficiency.
• Stay updated with the latest cloud services and emerging technologies.

Requirements

• 7+ years of experience in IT architecture with at least 4+ years in cloud solutions.
• Strong hands-on expertise in at least one major cloud provider (AWS, Azure, or GCP) and working knowledge of the others.
• Proven experience in cloud migrations, hybrid architectures, and multi-cloud environments.
• Strong knowledge of networking, security, identity & access management, and monitoring in the cloud.
• Proficiency in infrastructure-as-code (Terraform, CloudFormation, ARM templates).
• Familiarity with containerization and orchestration (Docker, Kubernetes).
• Strong understanding of CI/CD pipelines, DevOps practices, and automation.
• Excellent communication skills with the ability to engage both technical and business stakeholders.

Nice to Have

• Certifications such as AWS Solutions Architect Professional, Azure Solutions Architect Expert, or GCP Professional Cloud Architect.
• Experience with data platforms and analytics solutions in the cloud (BigQuery, Redshift, Synapse).
• Knowledge of serverless computing and event-driven architectures.
• Background in highly regulated industries (finance, healthcare, telecom).
• Familiarity with FinOps practices for cost optimization.
• Contributions to cloud open-source or community projects.

We are seeking a highly skilled DevSecOps Engineer with expertise in integrating security practices into DevOps pipelines and cloud-native environments. You will be responsible for building secure, automated CI/CD processes, implementing security controls, and ensuring compliance across infrastructure and applications. The ideal candidate has a strong background in DevOps, cloud platforms, and security engineering, with hands-on experience in securing large-scale, distributed systems.

Details:
Location: Remote in EU
Employment Type: Full-Time, B2B Contract
Start Date: ASAP
Language Requirements: Fluent English

Key Responsibilities

• Design and implement security automation in CI/CD pipelines for applications and infrastructure.
• Integrate static (SAST), dynamic (DAST), and dependency (SCA) security scanning tools.
• Collaborate with DevOps and engineering teams to ensure security best practices are embedded from design to deployment.
• Manage secrets, IAM, and encryption policies across cloud environments (AWS, Azure, GCP).
• Define and enforce compliance standards (ISO, SOC2, GDPR, HIPAA).
• Build monitoring and alerting systems for threat detection and vulnerability management.
• Implement container and Kubernetes security (runtime protection, image scanning, RBAC).
• Support penetration testing and incident response processes.
• Conduct security training and awareness for developers and operations teams.

Requirements

• 5+ years of experience in DevOps or Security Engineering, with at least 2+ years in DevSecOps.
• Strong knowledge of CI/CD tools (Jenkins, GitLab CI/CD, GitHub Actions, Azure DevOps).
• Hands-on expertise with security tools (SonarQube, Snyk, Checkmarx, Aqua, Prisma, Twistlock).
• Solid understanding of cloud platforms (AWS, Azure, GCP) and their security services.
• Experience with infrastructure-as-code (Terraform, CloudFormation, Ansible) and policy-as-code (OPA, Sentinel).
• Knowledge of containerization and orchestration security (Docker, Kubernetes).
• Familiarity with monitoring and logging tools (ELK, Prometheus, Grafana).
• Strong scripting/programming skills (Python, Bash, Go).
• Excellent problem-solving and communication skills.

Nice to Have

• Security certifications (CISSP, CISM, OSCP, CCSP, AWS/Azure/GCP Security).
• Experience with zero-trust architectures and microsegmentation.
• Familiarity with service mesh security (Istio, Linkerd).
• Knowledge of SIEM/SOAR platforms (Splunk, QRadar, Sentinel).
• Background in regulated industries (finance, healthcare, telecom).
• Contributions to security open-source projects or DevSecOps communities.

We are seeking a highly skilled SCADA / OT Security Engineer with strong expertise in securing industrial control systems (ICS), supervisory control and data acquisition (SCADA) environments, and operational technology (OT) networks. You will be responsible for assessing, designing, and implementing security solutions that protect critical infrastructure from cyber threats, ensuring compliance, resilience, and operational continuity. The ideal candidate has hands-on experience with ICS protocols, OT environments, and modern cybersecurity practices.

Details:
Location: Remote in EU (occasional onsite at client facilities)
Employment Type: Full-Time, B2B Contract
Start Date: ASAP
Language Requirements: Fluent English

Key Responsibilities

Assess and secure SCADA/ICS/OT systems, networks, and protocols.

Design and implement security controls tailored for industrial environments.

Conduct risk assessments, vulnerability management, and incident response in OT contexts.

Collaborate with engineering and operations teams to integrate security without impacting system availability.

Develop and enforce OT cybersecurity policies, standards, and procedures.

Monitor OT systems for anomalies, threats, and unauthorized access attempts.

Support compliance with NERC CIP, IEC 62443, ISO 27001, and industry-specific standards.

Integrate OT security with IT security monitoring (SOC, SIEM, SOAR).

Conduct security awareness and training for OT/ICS operators.

Requirements

5+ years of experience in cybersecurity with at least 3+ years in OT/SCADA/ICS environments.

Strong knowledge of ICS/OT protocols (Modbus, DNP3, OPC, Profibus, etc.).

Hands-on experience with firewalls, IDS/IPS, and network segmentation in OT environments.

Familiarity with SCADA platforms (Siemens, Schneider Electric, ABB, Honeywell, Rockwell).

Strong understanding of OT threat landscapes, attack vectors, and defense strategies.

Knowledge of risk assessment frameworks and regulatory standards (IEC 62443, NIST CSF, NERC CIP).

Experience with SIEM/SOC tools for OT environments.

Strong problem-solving skills with the ability to work in mission-critical industrial setups.

Excellent communication skills to interface with both IT security and OT operations teams.

Nice to Have

Security certifications (GICSP, GRID, CISSP, CISM, ISA/IEC 62443).

Experience with penetration testing and red teaming in OT environments.

Familiarity with cloud-based monitoring for OT/ICS.

Knowledge of IIoT (Industrial Internet of Things) security.

Industry background in energy, utilities, oil & gas, manufacturing, or transportation.

Contributions to OT cybersecurity communities or research.

Video Editor / Creative Content Creator (Remote)
Full-Time | Remote Work | 40 hours/week / EST time zone overlap required
 

Position details:
• Creating TikTok, IG & FB ad video content
• Working with DTC growth team
• English proficiency: fluent
 

Description:
We are a next-gen DTC growth team and we provide ongoing creative optimization services to our clients.

We are looking for a video editor / creative content creator to edit & produce video & gifs for Tiktok, IG & FB ads using raw video assets mixed with creative use of stock footage and off-the-shelf effects. The right candidate for this position will have a good understanding of performance marketing creative and be excellent at motion graphics and video editing in the social media advertising space.
 

Candidate requirements:
• Must be fluent English speaker
• 1-2 years in motion graphics, video editing, or similar. Preferably working in the startup or marketing space
• Experience working with either marketing or product teams
• Strong portfolio demonstrating direct response video editing principles.
• Visual design skills with understanding of layout, hierarchy, and typography
• Adobe AE, Premiere, Photoshop, and Illustrator skills are unrivaled
• You should proactively propose changes, cuts, and adjustments to make pieces better
• You should be flexible with revisions and changes as the creative team constantly makes adjustments
• You should have a passion for creating awe-inspiring designs and videos that convert
• You should be able to think out of the box and come up with ideas for new creative based on the assets available

CRITICAL: Communication is Everything
Reliable communication is our #1 priority. We cannot tolerate contractors going silent. We need:
 Prompt responses or acknowledgment of tasks
 Multi-channel communication (text, calls, Zoom, Slack, email)
 Fluent conversational English for real-time discussions
 Proactive updates if a task will take longer
 Clear expectations – better to know a task takes 3 days than disappear for a week

What We DON’T Want
- Need constant direction or hand-holding
- Cannot troubleshoot independently
- Require frequent check-ins
- Poor communication or disappearing without notice
- Uncomfortable with phone/video calls

Benefits:
• Learn from a world-class team leading the space In 6 months you'll learn more than other people learn in 3 years
• Essentially unlimited self-improvement budget (online courses, and other educational experiences)
• Retreats
• Performance incentives
• A coffee stipend, if you work at ColdBru you don't pay for coffee. Period.
• A wellness budget, we care about your physical and mental well-being, this stipend is there to help you with it, however you see fit.
• No meetings Friday, and if you get all your work done by Thursday, take Friday afternoon off!
• A work-from-home stipend after 6 months
 

We’re looking for a Growth-oriented Sales Development Representative to join our team. This role would focus on generating qualified leads each month and experimenting with new lead generation tactics.

Zero bullshit policy with no bureaucracy and multilevel managers. That’s a place where you can grow and make a positive impact on the world.

Some of the challenges that you’ll help us to master include:

• Scaling our efforts across new outbound channels (LinkedIn Groups, Reddit, Partnerships,...etc)
• Iterating on and refining our Ideal Customer Profile (ICP) based on demos/feedback
• Working with MQLs to transform them into SQLs
• Working with existing outbound scope (cold emails, LinkedIn)

Requirements

• 2 years+ of experience in sales development, lead generation, or growth roles (ideally in B2B SaaS)
• Proven experience prospecting and booking meetings through outbound channels (cold email, LinkedIn, etc.)
• Experience with setting up CRMs (e.g. Hubspot, Attio, Folk) and outreach tools (e.g. Apollo, Lemlist, Instantly)
• Strong organizational skills — you can manage many prospects, follow-ups, and experiments at once.

Nice-to-haves

• Familiarity with the corporate training, HR tech, or LMS space

• Experience working in startups

   

How does the interview process look?

• Introduction interview
• Short assignment
• Decision

We’re looking for a Frontend Developer with experience in Next.js, React, Tailwind, and Supabase to strengthen our team on a 1–1.5 month full-time contract, ensuring stable delivery across two projects.

Requirements

• 2+ years of experience as a Frontend or Full-stack Developer
• 2 years hands-on experience with Next.js
• Experience with React (at least 2 projects)
• Solid knowledge of Tailwind CSS
• Experience with Supabase is a plus
• Upper-intermediate English

What you’ll work on:

• Developing features for an AI-driven recruitment platform together with a small team of 4 engineers, following Scrum with sprint plannings and regular standups
• Implementing fresh Figma-based designs into an existing platform while collaborating closely with a Java engineer handling backend updates and new features
• Balancing structured Agile workflows with more flexible setups depending on the context

Responsibilities

• Build and maintain frontend components with Next.js, React, and Tailwind
• Collaborate with designers, backend developers, and other engineers
• Ensure clean, maintainable, and scalable code
• Adapt to different team setups and workflows across projects

Flickplay is building the future of character-led entertainment. We partner with the world’s most iconic IPs such as Bratz, PAC-MAN, and Baby Shark to create interactive, collectible, and social experiences that connect fans with the characters they love.

We are looking for a hands-on, self-driven Creative Partnerships & Marketing Lead to own the creative strategy, execution, and partner approvals that bring our collaborations to life. This role sits at the intersection of creative production, IP partner management, and growth marketing. The ideal candidate thrives in a fast-moving environment, is obsessed with results, and knows how to translate creative vision into measurable impact.

What You’ll Do

• Own creative pipelines: Develop, optimize, and automate the creative production process for social media, go-to-market campaigns, and product launches with top-tier IP partners.
• Manage IP approvals: Serve as the point of contact with IP partners for creative reviews, asset approvals, and new character collection releases.
• Drive growth through testing: Experiment with creative formats, content strategies, and platform features to convert views into downloads and active users.
• Collaborate cross-functionally: Work closely with designers, product managers, and engineers to test features, provide feedback, and ensure our creative strategies resonate with users.
• Stay close to the community: Partner with the community manager and engage directly with users to understand their needs, refine positioning, and maximize adoption of new features.
• Master the Flickplay product: Become an expert on our AR camera and experiment with content strategies to unlock new pathways for growth.
• Lead by example: Operate as both a strategic thinker and an independent contributor. Be proactive, ambitious, fast-moving, and relentlessly focused on achieving collective goals.

Social Media Content & Growth Manager

Location: Remote / EU
Start Date: Immediate

About the Role

 This role is all about audience growth and engagement — building communities that are active, sticky, and aligned with our Web3 + cybersecurity brand.

You won’t just post content — you’ll own the growth loop: follower count, engagement metrics, and creative experiments that translate into user adoption and brand credibility.

🔸 Key Responsibilities

• Develop and manage a social media calendar with an emphasis on X growth.
• Drive consistent follower growth and engagement (likes, shares, comments, retention).
• Collaborate with designers and outreach leads to align content + growth campaigns.
• Track analytics (CTR, engagement, follower count) and deliver insights weekly.
• Experiment with threads, memes, infographics, video snippets, and other formats.
• Stay ahead of crypto/Web3 trends to adapt tone and campaigns.

🔸 Qualifications

• Proven experience growing Twitter/X communities (portfolio/case studies required).
• Strong grasp of crypto/Web3 culture, memes, async communication.
• Ability to write across tones (formal → casual/degen).
• Experience with analytics tools (native + third-party).
• Demonstrated collaboration with designers and cross-functional teams.

Location: Remote / EU, Ukraine 
Start Date: Immediate

🔹 About the Role

We are hiring a Social Media Designer to bring creative firepower to our brand. From Web3-native memes to polished infographics, your visuals will drive reach and engagement across our channels.

You’ll work hand-in-hand with the Content & Growth Manager and Outreach Manager to ensure visuals match campaign goals and audience tone.

🔸 Key Responsibilities

• Design graphics, memes, infographics, and short-form video for social channels.
• Translate Web3 culture into engaging, shareable visuals.
• Build and maintain a template bank for quick-turn assets.
• Deliver consistent assets in an async-first, fast-paced startup.
• Balance meme-native creativity with brand polish.

🔸 Qualifications

• Portfolio of social media visuals (crypto/Web3 preferred).
• Strong skills in Figma, Photoshop, Canva, or similar tools.
• Familiarity with Web3/crypto visual trends.
• Clear async communication and ability to self-manage.
• Flexibility in design tone (playful to professional).

About Top Netics

Top Netics is a venture builder creating innovative products in blockchain, fintech, and emerging technologies. We work with international teams and portfolio companies, and we are looking for a Middle Business Analyst / Project Manager to help scale our projects and connect business with technical teams.

Role Overview

This role is for someone who values clarity and structure. You will gather business requirements, turn them into clear documentation, track project execution, and coordinate the team. Together with developers, designers, and QA, you’ll help deliver high-quality solutions and improve processes.

Key Responsibilities

— Gather, analyze, and document business requirements from clients and internal stakeholders.
— Translate business needs into functional specifications and user stories for development teams.
— Manage project timelines, deliverables, and resources to ensure successful execution.
— Collaborate closely with developers, designers, and QA teams to track progress and resolve issues.
— Ensure clear and structured communication between clients, business teams, and technical teams.
— Conduct market research and competitor analysis to support business decisions.
— Identify risks, dependencies, and propose solutions to mitigate project challenges.
— Contribute to process optimization and improvements within project workflows.

Required Skills & Qualifications

— 3+ years of experience in Business Analysis and/or Project Management.
— Ability to manage multiple projects simultaneously and adapt to shifting priorities.
— Strong attention to detail and ability to create clear documentation (BRDs, User Stories, Flowcharts, etc.).
— Experience with Agile methodologies (Scrum, Kanban) and project management tools (Jira, Trello, ClickUp, or similar).
— Proficiency in Microsoft Office Suite.
— English level — B2.

What we offer

— Real impact: ownership and a voice in product decisions.
— Global reach: work on international projects with diverse clients.
— Career growth: clear path to Senior/Lead roles and the chance to build your own team.
— Time to recharge: paid vacation and sick leave.
— Full transparency: stay in the loop with monthly company-wide updates.
 

Please Note

To help us better understand your expectations, please include your salary expectations in your CV, motivation letter, or email when applying. This information is important for us during the recruitment process.

Our team carefully reviews all applications. If your CV matches our requirements and interests us, a recruiter will contact you within 2 weeks.

By submitting your CV for this position, you consent to the processing of your personal data by Top Netics in accordance with the Law of Ukraine “On Personal Data Protection.” This consent also includes the processing of your data in external systems for the purpose of supporting the recruitment process.

About Us

We’re building an AI-powered App Builder —a platform designed to let anyone create robust applications quickly and intelligently. You’ll be joining a small, focused team shaping the product’s architecture, UX, and performance from day one.

Responsibilities

• Lead development of core frontend features with a focus on performance, scalability, and great UX.
• Contribute to backend services design and implementation where needed.
• Collaborate closely with product, design, and AI teams to deliver end-to-end solutions.
• Participate in code reviews, architectural discussions.

• Drive best practices for testing, CI/CD, and deployment.

   

Requirements

• 3+ years of professional experience as a Full-Stack Engineer (or similar).
• Strong expertise with modern frontend frameworks (e.g., React or Vue).
• Solid understanding of JavaScript/TypeScript, modern build tools, and state management.
• Familiarity with backend technologies (e.g., Node.js, REST APIs, databases).
• Understanding of Cloudflare or similar Edge computing and workers
• Experience working in fast-paced, early-stage product environments.
• Excellent communication and problem-solving skills.

Bonus Skills (Nice to Have)

• Experience with AI Agents or AI-driven applications.
• Docker and containerized development.
• AWS and other cloud providers.
• Streaming and Web IDE 

About Us

We're looking for a motivated Trainee Software Engineer to join our remote team for a paid internship. You'll help us build and improve our data platform, which is designed to enhance customer experiences, support product innovation, and ensure our systems run smoothly.

Our team culture is incredibly important to us. We value working with driven, collaborative people and are guided by three core values:

• Trust: We rely on and support each other.
• Balance: We believe in a healthy work-life balance.
• Growth Mindset: We are all lifelong learners.

We want to help you grow, both personally and professionally, in a supportive environment.

What You'll Do

As a Software Engineer Intern, you will work in an agile environment with experienced engineers. Your main responsibilities will be:

• Develop & Implement Software: Design, code, test, and debug applications.
• Collaborate: Work with other teams to understand project requirements and deliver high-quality solutions.
• Optimize & Maintain: Help improve our existing applications and write automated tests to ensure everything runs perfectly.
• Learn & Grow: Participate in our internal developer groups to learn best practices and build relationships with other engineers.

What We're Looking For

We are looking for someone who is a keen learner, a good team player, and has a passion for problem-solving.

Key Requirements:

• Basic knowledge in one or more programming languages (e.g., C++, Java, Python, Scala).
• Understanding of Object-Oriented and/or Functional programming concepts.
• Familiarity with version control, especially Git.
• Good problem-solving and analytical skills.
• Strong teamwork and communication skills.
• Beginner/intermediate level of English.

Bonus Points (Nice to Have):

• Experience with SQL or RESTful services.
• Familiarity with Agile development.
• Knowledge of asynchronous programming, Docker, or Linux.

What We Offer

• Paid Internship: Get paid for your valuable contributions.
• Flexible Hours: We offer a flexible work schedule.
• Remote Work: Work from anywhere.

Our Hiring Process

We believe diverse teams create better products. Our process is designed to be straightforward and fair:

1. CV Review: We’ll review your resume to see if it matches the role's requirements.
2. Online Interview: A brief 20-minute chat to learn more about you and answer your questions.
3. Technical Challenge: A short, take-home coding task (1-2 hours to complete within one week) to showcase your skills.

We are seeking an experienced and data-driven Head of CRM to lead our CRM strategy and operations across all B2C brands in our iGaming portfolio. You will be responsible for the full lifecycle of customer communication and engagement — including onboarding, retention, reactivation, loyalty, VIP, and monetization. This is a senior leadership role requiring deep knowledge of iGaming behavior, marketing automation tools, segmentation strategy, and revenue impact measurement.

Key Responsibilities:

• Develop and execute comprehensive retention and CRM strategies that drive customer-centric growth;
• Foster innovation by implementing cutting-edge mechanics such as gamification, quest systems, tournaments, and VIP experiences, etc;
• Deliver regular performance reports on retention KPIs and strategic metrics;
• Collaborate with Product Development, Marketing, BI and Analytics and Customer Success and Support teams to align overall retention with business goals, cross-departmental initiatives and priorities;
• Analyze customer data to identify growth opportunities including revenue optimization, upselling initiatives, and key client retention through personalized campaigns;
• Monitor and optimize the complete customer lifecycle from acquisition to long-term engagement;

• Regularly plan and execute multi-channel marketing campaigns using customer segmentation and personalization.

   

Required Experience & Qualifications:

• Minimum 3 years in senior leadership roles (Lead/Head level); 
• 5+ years of hands-on CRM experience with deep understanding of complete user journey optimization;
• Experience operating in global markets, particularly Latin America, Africa, or Asia regions;
• Demonstrated experience implementing gamification strategies including quests, tournaments, and engagement mechanics;
• Proficiency with leading CRM platforms such as Optimove, Smartico, SugarCRM, or similar enterprise solutions;
• Strong foundation in A/B testing methodologies and data-driven optimization practices;
• Expertise in analyzing user metrics and behavioral patterns to inform strategic choices;
• Capacity to implement emerging trends, gamification strategies, and creative retention solutions;
• Deep commitment to delivering exceptional customer experiences and building long-term relationships