Jobs Customer/Technical Support

About us:

 

Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have recently achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 250 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.

Our mission:
Become a stepping stone on our customers’ journeys of self-improvement.

Our values:

• Deliver what matters
• Respect and support others
• Initiate and own
• Voiceopenly
• Execute with quality

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.

Responsibilities:

Daily operations

• Monitor active workflows to ensure consistent performance and stability.
• Detect and address incidents promptly; take ownership of raised issues.
• Perform quality control on AI-generated responses sent through support platforms.

Implementation

• Design, build, and maintain automation workflows using tools like n8n, prioritizing modularity and reusability.
• Write and maintain scripts (JavaScript) and use low-code tools to support new automation cases.
• Be up-to-date with Zendesk triggers and rules. Make sure our automations align with Zendesk flows.
• Integrate Zendesk with third-party automation platforms and monitor their stability.
• Manage authentication and secure integration of third-party APIs used in automations.
• Troubleshoot automation workflows regularly, proactively resolving errors and refining functionality.
• Build and update automation workflows based on defined priorities, including tickets, emails, Slack bots, analytics, and more.
• Run A/B and multi-scenario tests to evaluate automation effectiveness and improve performance.
• Conduct tests involving multiple applications, request types, and support platforms.
• Track error logs and troubleshoot failed workflow executions.

Communication

• Collaborate closely with the backend team to ensure smooth integration of AI solutions. Create tasks for the backend team when new endpoints are required or existing functionality needs enhancement.
• Collaborate with DevOps to monitor server performance and address any issues impacting automation.
• Log key automation activities and updates in Confluence to keep the team informed.
• Coordinate with support leads and agents to collect hands-on feedback for improving automations and review reported tickets.
• Update the support team on any new or revised automations that may affect their work.
• Maintain close communication with the Head of Support for task management and roadmap updates.

Requirements:

• Advanced English proficiency (C1—C2), both written and spoken.
• Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings.
• Experience with payment platforms (e.g., PayPal, Stripe).
• Experience developing automations on low-code platforms (n8n).
• Proficiency in the n8n automation platform: hands-on experience, including creating complex workflows, integrating APIs, and troubleshooting issues.
• API Integration: Experience with integrating various third-party tools and services using APIs to streamline support processes like ticket management, CRM, and communication platforms.
• Problem Solving and Debugging: Ability to identify inefficiencies in existing processes, troubleshoot automation issues, and optimize workflows for better performance and error handling.
• Collaboration and Communication: Ability to work closely with the support team to understand their pain points and translate them into automated solutions, along with clear documentation of automated processes for future reference.
• Clear and Precise Prompts: Ability to create specific, well-defined prompts for AI-driven automation, ensuring data processing and outputs are accurate and efficient.
• Context Awareness: Skill in providing AI with clear context for each task, ensuring effective execution within diverse workflows.

Would be a plus:

• Experience with Jira, Confluence, or Asana.
• Understanding of mobile app functionality, including versions, updates, and device compatibility.
• Knowledge of subscription models, including renewals, refunds, and invoicing.

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, and therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Summary

As a Carrier Support Specialist, you will join a dynamic international team and become a trusted advisor to our customers. In this role, you will support business owners in the United States, gain experience in the telecom industry, and develop your career in IT.

You will play a key role in maintaining high service quality by identifying and resolving technical issues, communicating with customers, and sharing product feedback with relevant stakeholders to improve the overall customer experience.

Key Responsibilities

• Support existing carriers by identifying, analyzing, and troubleshooting technical issues, and providing effective solutions with a strong technical understanding of the problem
• Respond to support inquiries via chat and email in a timely and professional manner
• Document all service requests, investigations, and resolutions clearly and accurately
• Create and maintain clear tasks in Jira with detailed technical descriptions
• Contribute to the Confluence Knowledge Base by documenting processes and solutions in a simple and understandable way
• Collaborate with internal teams to escalate and resolve complex issues
• Share product feedback and insights with relevant stakeholders to help improve product quality and customer experience

Our Requirements

• Fluent/Advanced English (MUST)
• Ability to work night shifts (Kyiv time). Possible schedules: 15:00 – 00:00, 16:00 – 01:00, 17:00 – 02:00, 19:00 – 04:00, 21:00 – 06:00, 23:00 – 08:00
• Analytical thinker with a technical mindset and strong problem-solving abilities
• Customer-oriented approach with a strong understanding of customer needs
• Confident PC user with solid knowledge of Microsoft Windows
• Technical background or strong interest in software and hardware technologies
• Strong organizational, training, and time-management skills
• Excellent communication and active listening skills
• Understanding of conflict resolution and ability to handle challenging situations professionally
• Empathy, positive attitude, and strong self-control
• Experience working with Jira, including creating clear and structured technical tasks
• Willingness to contribute to and maintain the Confluence Knowledge Base

Nice to Have

• Business Analysis (BA) skills
• Experience with SQL

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression;
• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
• We supplied the team with charging stations;
• We continue to work together for the future of Ukraine.

We are currently seeking a Technical Customer Service Agent (Middle+) to join our growing support team.

This role is part of a new long-term project, where you will cover Tier 1 technical support, working closely with international clients and internal teams. We’re looking for proactive specialists who are ready to dive deep into the product, take ownership of issues, and follow them through “until the bottom line.”

Working schedule:

Primary coverage is US daytime/(EST, GMT -5) (6:00 AM – 6:00 PM)

The schedule is flexible and will be discussed with an agent on an individual basis.

• 30-min. lunch break
• Mandatory, paid weekend overtime (4+ hours) on a rotating basis
• 24/7 support coverage through shift rotation

Your future responsibilities include:

• Developing expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support;
• Assisting customers via phone, email, chat, and occasional video calls (e.g., helping with system setup);
• Identifying, troubleshooting, and proactively resolving platform and network issues;
• Escalating complex cases to higher-tier support teams with clear, complete, and accurate documentation;
• Recreating customer environments on lab servers to replicate and resolve technical issues;
• Comparing customer configurations with best practices and recommending improvements;
• Providing clear, step-by-step instructions for system updates and configuration changes;
• Monitoring system performance and participating in regular maintenance and troubleshooting activities;
• Keeping customers informed with timely status updates on issue resolution progress;
• Working with ticketing systems and internal service desks to manage incoming requests;
• Collaborating with cross-functional teams to improve workflows, processes, and overall customer satisfaction.

Communication channels:

• Jira
• Internal Service Desk systems
• Zendesk

Needed experience & skills:

Hard / Technical skills:

• English proficiency at B2–C1 level;
• 1–2 years of experience in a call center or customer support role, preferably in Telecom or IT;
• Solid understanding of VoIP fundamentals;
• Basic networking knowledge (packet flow, troubleshooting concepts);
• Linux fundamentals;
• Entry-level MySQL knowledge;
• Basic understanding of APIs.

Soft skills:

• Excellent communication and interpersonal skills with a strong customer-focus;
• Strong problem-solving and analytical thinking;
• High attention to detail and ability to document issues accurately;
• Ability to multitask and prioritize in a fast-paced environment;
• Self-driven, proactive, and resourceful;
• Ability to work independently while being a strong team player;
• Willingness to follow established workflows and contribute to continuous improvement.

Nice to have:

• Relevant certifications (CCNA, CCNP, JNCIA, JNCIP) are a plus;
• Strong learners with high motivation are preferred over less-engaged experienced candidates.

Work with EverHelp is about:

• 20 vacation days and 10 paid sick leaves;
• Fully remote work format;
• B2B cooperation model;
• One-month paid training period before independently handling tickets;
• Continuous professional development and hands-on learning with evolving technologies;
• A supportive, professional team that values ownership, proactivity, and growth;
• Career growth opportunities — including progression to CS Team Lead roles.

Submit your resume and join our team 🚀

ABOUT CLIENT

A dynamic wellness tech venture offering innovative tools to support proactive health management. Its primary product is a smart scale equipped with cutting-edge BIA technology, delivering precise data on key body metrics such as fat percentage, lean mass, and hydration. By merging advanced engineering with a seamless digital experience, it empowers users to make informed decisions about their health.

PROJECT STAGE

live.

REQUIREMENTS

• Native or fully fluent English proficiency (written communication is your entire job)
• Ability to write with clarity, warmth, and precision under time pressure
• Demonstrated ability to resolve billing and account issues independently
• Strong judgment and pattern recognition for triaging edge cases
• Comfort working with sensitive personal and health-adjacent information
• Reliable internet connection and dedicated workspace.

Nice to have

• 2+ years in customer service, particularly in subscription billing, e-commerce logistics, or health-adjacent industries
• Experience with HIPAA-compliant environments
• Familiarity with support platforms (Zendesk, Intercom, or similar)
• Track record of high CSAT in written support channels.

RESPONSIBILITIES

• Billing inquiries (charges, refunds, failed payments, subscription timing)
• Shipping issues (tracking, delays, missing packages, address changes)
• Account management (login issues, password resets, profile updates, subscription changes)
• Charge explanations (why this amount, why this date, what happens next)
• Hardware support (Body Pod and Hume Band setup, connectivity, syncing, measurement troubleshooting)

Hello! We are Proxy-Seller, a European web data collection product company specialising in providing proxy servers. We are looking for a Customer Support Manager to join our team, who will grow and develop with us

What do we offer?

• Timely competitive salary according to your skills;
• Paid vacation/sick leave;
• Work in a friendly and young team with open-minded superiors;
• Various online events aimed at team building;
• Remote work format;
• Great opportunity for professional and career growth;
• Flexible work schedule that can be adapted to your needs (night shifts will be included);
• The ability to develop your skills and gain new knowledge with the company support (English language courses, etc.).

We expect that you:

• Ready to learn new information;
• 1 year of experience in Customer Support field;
• Able to deal with the stressful situations;
• Quickly typing and know the PC at the level of a confident user;
• Have a B2 English level;
• You have a high level of communication skills;
• You know how to work with a large amount of information.

An advantage will be:

• Experience in a similar field;
• A powerful PC to ensure efficient work.

It will be great if your PC meets the following requirements:

1. PC/Laptop withuninterrupted power supply from 6 — 8 hours + uninterrupted internet supply;
2. RAM from 16 GB or more;
3. Windows 10 or 11 operating system;
4. A headset for communication with the team.

Your responsibilities will include:

• Advising clients on sales/technical issues via online chat and other messengers;
• Interacting with other departments of the company to resolve customer issues.

If you want to work for an international company and have a desire to achieve good results, join the Proxy-Seller team! 😊 We will, of course, teach you all the work duties!

About the Project

We are developing an international online platform in the iGaming and entertainment industry, currently actively scaling in the Turkish market.

The project is in a rapid growth phase — the number of users and chats is increasing, and the support team is expanding.

We are looking for a Customer Support Team Lead who will manage the chat support team, build efficient processes, and ensure a high level of service for the Turkish GEO.

Your Responsibilities

Team Management

• Lead a team of Customer Support Operators (chat support).
• Create schedules, monitor attendance, and distribute workload.
• Onboard, train, and provide regular coaching to operators.
• Maintain team motivation and a healthy working atmosphere.

Quality & KPI

• Monitor and improve KPIs (CSAT, response time, FCR, quality).
• Review chats and provide structured feedback to operators.
• Work with mistakes and help develop operators’ soft skills.
• Collaborate with the QA team and participate in improving quality standards.

Operations & Escalations

• Handle escalations related to payments, verification, bonuses, and technical issues.
• Communicate with Payments, Product, Tech, and other teams.
• Optimize scripts, macros, and internal support processes.
• Participate in hiring operators for the Turkish market.

What We Expect From You

• Turkish — fluent (spoken and written) — mandatory.
• Ukrainian or English — confident level for internal communication.
• 2+ years of experience as a Team Lead / Supervisor in support, call center, or chat support.
• Understanding of support KPIs and metrics.
• Experience in iGaming / betting / online entertainment is a strong plus.
• Strong people management skills: coaching, feedback, conflict resolution.
• Willingness to work evening and night shifts aligned with Turkish time.
• Experience managing a remote team is a plus.

Support Team Lead / Supervisor experience — highly relevant.

iGaming / betting support experience — a strong advantage.

What We Offer

• Fully remote position — work from anywhere.
• Schedule: 5/2, shifts aligned with the Turkish time zone.
• Evening and night shifts.
• Paid onboarding and support during the adaptation period.
• Direct collaboration with Product, Payments, and QA teams.
• Opportunity to build and scale a team for a key market.
• Long-term cooperation and growth opportunities within the project.

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We're looking for a Solution Architect to join our team in Valencia (office work).

✅Responsibilities

✔️ Identify bottlenecks in infrastructure and optimize system performance;

✔️ Design fault-tolerant systems and implement disaster recovery strategies;

✔️ Enforce security standards for applications and infrastructure;

✔️ Review substantial changes and design documents, and propose better solutions and best practices for faster and scalable applications;

✔️ Optimize cloud and on-premise resources for cost-efficiency and scalability;

✔️ Help implement the long-term roadmap of the organization’s IT infrastructure;

✔️ Support automation testing, deployment, and monitoring processes to accelerate software delivery;

✔️ Evaluate and recommend architectural improvements, such as transitioning to microservices and micro-frontend architecture.

✅ Requirements:

✔️ Bachelor's, Master's, or higher degree in Computer Engineering, Computer Science, Applied Mathematics, or any relevant field;

✔️ 10+ years of experience in Software Engineering and/or DevOps;

✔️ 5+ years hands-on experience in cloud technologies (ideally AWS);

✔️ Extensive hands-on experience with K8s and containers, infrastructure, and system design, SQL and NoSQL databases, storage, caching, and logging;

✔️ Proven work on scalable, fast, resilient system designs.

✅ We offer excellent benefits, including but not limited to:

🧑🏻 💻 Learning and development opportunities and interesting, challenging tasks;

✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members);

📚 Opportunity to develop language skills, with partial compensation for the cost of language classes (for localization purposes);

🏥 Private medical coverage;

🏝 Time for proper rest, with paid vacation and sick leaves;

📈 Competitive remuneration level with annual review;

🤝 Teambuilding activities.

📍 Location: EU based
💼 Employment type: Full-time
🧭 Work format: Remote
 

We’re looking for a Technical Support Lead to manage and grow our support team, streamline processes, and ensure top-quality service for our customers. In this role, you’ll combine people leadership with hands-on technical expertise, driving performance, improving workflows, and supporting complex tracking implementations.
 

About us:
Stape - is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 10 billion requests daily, helping improve tracking accuracy and data privacy for more than 100, 000 clients worldwide. We work closely with top partners like Meta and Snapchat to provide advanced tracking capabilities.

Key tasks:

• Handle people management functions, including performance reviews, hiring and onboarding, professional development, and training for team members.
• Implement and track team performance metrics on a monthly basis.
• Implement and automate team workflow and processes where visible.
• Create and manage internal documentation on team processes.
• Handle complex tracking implementations for high-demanding customers.
• Provide post-implementation support to customers, analyze the implementation’s correctness, and fix any bugs that arise.
• Handle intro calls with complex customers, post-implementation calls, and support sales and account managers whenever technical expertise is required on calls (with higher complexity).
• Monitor industry news, introduce new solution approaches whenever feasible, share and explain them to team members.
   

Your background:

• Minimum of 5 years of experience in customer care, including at least 2 years in a leadership position within SaaS or tech product companies.
• Understanding of support process optimization (SLAs, KPIs, workflows, escalations, training)
• Confident using logs, APIs, and monitoring tools to investigate and resolve issues
• Strong communication skills — written and spoken English (Upper Intermediate+)
• Experience working with ticketing/CRM systems and analytics tools
• Proactive and solution-focused — someone who finds patterns and brings clarity into chaos
• Empathy, clarity, and patience in communication
   

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Educational support: Invest in your self-development through a dedicated training and professional growth budget.
• Well-Being: Take advantage of 30 days of paid time off (20 standard days + 10 more to cover public holidays), Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.
• Health support: Feel secure with a dedicated medical insurance budget that prioritizes your health.
   

Excited to join us? Submit your CV and let’s get started!

Gravira Group is looking for an experienced Team Lead VIP Manager to build and scale our VIP player management direction. This role focuses on developing structured VIP operations, managing VIP Managers, and maximizing retention and lifetime value of high-value players across Tier-1 markets.
 

Responsibilities:
• Lead and develop the VIP player management direction, manage and mentor a team of VIP Managers, define VIP workflows, communication standards, and operational processes, build structured VIP reporting and performance dashboards.
• Develop and implement VIP engagement and retention strategies, work directly with VIP and pre-VIP players to increase deposits and lifetime value, identify churn risks and implement structured reactivation strategies.
• Analyze player behavior and activity patterns to improve engagement, track VIP KPIs (deposits, retention, reactivation, LTV) and optimize team performance.
• Design and evaluate VIP bonus and offer strategies, monitor bonus efficiency and ensure responsible bonus allocation.
• Collaborate with CRM, Product, Acquisition, and Customer Support teams and ensure responsible gaming awareness and compliance in VIP player management.
 

Requirements:
• 3+ years of experience in iGaming.
• Proven experience working with VIP / High-Value Players and experience managing or scaling VIP programs or teams.
• Strong understanding of retention, loyalty, and player engagement mechanics.
• Experience working with CRM systems (Smartico is a strong advantage).
• Strong analytical mindset and ability to work with player behavior data.
• Experience working with Tier-1 markets; Canadian market experience is a strong advantage.
• Experience with multi-channel VIP communication (calls, WhatsApp, Telegram, email).
• English — Fluent.
 

What we offer:
• Work on a fast-growing iGaming product focused on Tier-1 markets.
• Opportunity to build and scale VIP operations.
• Remote work with an international team.
• Competitive salary and performance bonuses.

We’re Hiring: Customer Support Agent

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.

Experience:

• 1+ years of experience in Customer Support.
• English B2+ level.

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

🎉 We’re Hiring: VIP Chat Manager — Are You Ready for the Challenge? 

Join a rapidly growing group of iGaming brands operating in Tier 1 regions.

Our mission is clear: to deliver world-class gaming experiences while ensuring the highest levels of satisfaction and retention for our most valuable players. And now, we need a VIP Chat Manager to help us deliver exceptional support for our VIPs!

If you’re ready to shape the future of player engagement, make an impact with your strategic insights, and drive long-term loyalty, this is the role for you!

🌟 What You’ll Do:

• Develop and nurture strong one-to-one relationships with VIP players through chat, email, and messaging platforms (Telegram/WhatsApp).
• Night shifts primarily - London time zone.
• Craft and oversee customized VIP journeys, covering onboarding, long-term engagement, and value expansion.
• Leverage predictive insights to detect critical behavioral signals (churn risks, betting trends, LTV shifts) and respond proactively.
• Create and administer exclusive reward programs, promotional activities, and personalized offers, ensuring optimal return on investment.
• Deliver white-glove support to VIP clients, guaranteeing rapid issue resolution and a top-tier service experience.
• Work closely with cross-functional teams (Marketing, Product, Payments) to enhance and refine the overall VIP experience.
• Assist in shaping retention tactics and loyalty frameworks that drive continuous player involvement.
• Analyze and report on VIP portfolio results, key metrics, and ROI while uncovering fresh opportunities for growth.

What we are looking for:

• At least 1 year of experience in the iGaming industry as a customer support agent.
• Strong knowledge of player behavior, retention mechanics, and key performance indicators within the iGaming sector.
• English proficiency at a C1 level.

🎓 Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field.
• 1+ years of experience in VIP management or a similar role

🌍 Why You Should Join Us:

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the igaming industry.

Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the igaming world.

🚀 Apply today and become part of something truly special! 🚀

Astecture Group / Acropolium

Astecture Group brings together several technology companies, including Acropolium, united by a shared vision of innovation, operational excellence, and a partnership-first mindset.

We are looking for a Marketing Lead who will drive marketing operations across the Group, build efficient processes, and coordinate collaboration between internal teams, marketing agencies, and external contractors.

This role is ideal for someone who enjoys building systems, leading marketing processes, and scaling marketing with modern tools — including AI.

What You’ll Do

Marketing Strategy & Leadership

• Define and execute the marketing strategy across Astecture Group companies
• Work closely with founders and leadership on marketing priorities and growth initiatives
• Develop and manage the marketing roadmap
• Identify new opportunities for brand growth and market expansion

Marketing Operations & Process Building

• Build and optimize marketing operations and workflows
• Establish effective collaboration between:
  • internal teams
  • marketing agency
  • external contractors
• Ensure transparency of marketing activities, priorities, and results
• Create documentation, processes, and internal marketing guidelines

Team & Contractor Management

• Coordinate the work of marketing agencies and freelancers
• Help scale and structure the marketing team as the company grows
• Define KPIs and monitor performance across marketing activities

Tools, Automation & AI

• Implement modern marketing tools and automation
• Introduce AI-powered solutions into marketing workflows
• Improve reporting, analytics, and marketing performance tracking

Market Research & Innovation

• Monitor marketing trends, tools, and emerging formats
• Track competitors and industry developments
• Proactively suggest new ideas and improvements for Group brands

Ideal Candidate Profile

• 5+ years of experience in marketing
• 2+ years in a leadership role (Marketing Lead, Head of Marketing, Growth Lead, or similar)
• Strong understanding of digital marketing and marketing operations
• Experience working with marketing agencies or external contractors
• Experience in B2B, tech, SaaS, or IT services
• Strong communication and stakeholder management skills
• Strategic mindset with strong organizational skills
• Interest in AI tools and modern marketing technologies

Nice to Have

• Experience in IT outsourcing or tech services
• Experience with LinkedIn marketing
• Experience building marketing processes from scratch
• Interest in employer branding or talent marketing

Hiring Process

1️⃣ Meeting with HRD & Recruiter — role overview, expectations, cooperation format
2️⃣ Meeting with the Founder — alignment on strategy, priorities, and leadership approach
3️⃣ Offer — welcome to the team 🚀

1. What you'll do

   • Own day-to-day operations across all Tapin platforms — CS coverage, teammate availability, cancellation monitoring, and escalation handling.
   • Hit strict KPIs: under 45-second first response during online hours, below 1% cancellation rate across all games and categories, 97%+ order completion rate.
   • Respond to all teammate applications within 48 hours. Manage the full onboarding pipeline from application to first session.
   • Run regular teammate training sessions based on Tapin's internal session quality guide built from top performer data.
   • Coordinate game-specific ops leads and build cross-game SOPs that scale.
   • Own customer escalation resolution — under 4 hours turnaround.

    

   • Track teammate utilization and performance distribution. Flag underperformers, build improvement plans.

2. What we're looking for

   • 2–5 years in operations, preferably in gaming, marketplaces, or gig platforms.
   • Data-driven. You make decisions based on numbers, not gut feelings.
   • Ownership mindset. You see a problem, you fix it — you don't wait to be told.
   • Strong written English, calm under pressure, flexible across time zones.
   • Experience managing remote teams and coordinating across departments.

   Why Tapin

   • Gaming-focused team building something players actually love.
   • Real impact on how thousands of gamers experience the platform daily.
   • Growth opportunities as we scale into new games and markets.

   How to apply

    

3. Reply here with:

   • A short note on which games you currently play.
   • Your answer to the following questions:

   Q1: You wake up to find overnight cancellation rates spiked to 12% in Fortnite. Walk us through exactly how you'd investigate, what data you'd look at, and what actions you'd take in the first 2 hours. Q2: You have 80 active teammates across 3 games. 15 of them are consistently underperforming — low ratings, high churn, but they still pick up a decent volume of orders. How do you handle this without killing your supply? Q3: A teammate and a customer are in a dispute mid-session. The teammate says the customer is being toxic. The customer says the teammate isn't trying. You have the session chat logs. Walk us through your process. Q4: How would you utilize voice chat to help Tapin grow? Q5: Write an original idea on how to make Tapin better. Be specific — what would you build, change, or introduce, and why? Interview process

    

4. Candidates can expect:

   • Written ops scenarios (show your decision-making process with real data).
   • A short exercise prioritizing 10 operational issues by urgency and impact.
   • Live walkthrough of how you'd structure your first 30 days.
   • Final call with the team to review experience, judgment, and fit.

   Required languages English — C1 Advanced

ICONIC21 is a premier provider of live dealer and casino games, delivering a diverse and immersive portfolio for global markets. We create high-quality gaming experiences focused on innovation, reliability, and strong visual appeal.

What sets ICONIC21 apart is our commitment to branded, tailor-made solutions. We develop dedicated studios, custom games, and promotional tools that align with each partner’s brand and business goals, enabling operators to stand out in a competitive landscape.

Our portfolio covers live casino games, slot games, and virtual (RNG) products, all designed to maximize player engagement and long-term value. Every solution we deliver is built to elevate our partners’ brands and enhance the overall gaming experience.

Responsibilities:

• Investigating production issues in collaboration with development teams.
• Applying configuration changes based on customer requests.
• Utilizing modern logging and monitoring tools.
• Communicating with the client’s customer support via chat and email.
• Tracking production incidents and suggesting improvements.
• Collaborating with the client’s customer support team.
• Working closely with development and QA teams.
• Troubleshooting web applications using tools like Kibana and Grafana.
• Managing defects through the operational workflow.
• Handling configuration changes.

Requirements:

• Experience in troubleshooting web applications.
• Basic knowledge of Linux.
• Familiarity with monitoring tools such as Grafana, Kibana, or similar.
• Strong communication skills.
• Upper-intermediate level of English.

Nice to have:

• Experience with Bash, Python, Postman, SQL, Jira.
• Experience with both frontend and backend troubleshooting.
• Strong analytical and problem-solving skills.
• A self-starter who can work independently.

We offer:

• 21 working days of paid annual leave to support work–life balance.
• 15 paid, documented sick leave days per year.
• 5 flexible days per year for personal needs.
• Flexible work format: a comfortable office in Kyiv or Bucharest, or the option to work remotely.
• A professional and supportive team with strong expertise and a collaborative culture.
• Opportunities for professional growth and development within an international and fast-growing company.

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

As an Driver support & Acquisition Specialist, you will be responsible for executing driver acquisition and recruitment strategies, ensuring a steady pipeline of qualified drivers while optimizing recruitment efficiency. This role plays a key role in lead generation, candidate evaluation, and onboarding coordination, supporting the overall growth and operational readiness of driver supply. The Driver Growth & Acquisition Specialist focuses on hands-on execution, ensuring high-quality lead sourcing, recruitment funnel management, and smooth driver onboarding handovers. This role requires strong coordination skills, data accuracy, and an ability to manage recruitment workflows efficiently, ensuring cost-effective driver growth.

Responsibilities

Lead Generation & Sourcing

• Execute lead generation campaigns via online platforms, referrals, partnerships, and paid ads.
• Screen and qualify incoming driver applications.
• Monitor lead performance metrics to ensure cost-effectiveness.
• Collaborate with Marketing & BI to optimize targeting strategies.
• Maintain accurate lead tracking databases.

Driver Recruitment & Selection

• Manage application screening, vetting, and interview scheduling.
• Conduct candidate assessments and verify qualifications.
• Assist with background checks and compliance processes.
• Guide candidates through activation steps and handover to onboarding.

Requirements

• 1−3 years of experience in recruitment, talent acquisition, sales, or operations—ideally in mobility, logistics, or gig-economy sectors.
• Proven experience in managing high-volume recruitment.
• Strong understanding of lead generation and digital sourcing.
• Familiarity with CRM, ATS, and recruitment automation tools.
• Data-oriented mindset; able to track and analyze KPIs.
• English — Upper-Intermediate

What we offer:

• Comfortable work environment, remote work.
• Flexible shift-based schedule: 5 working days per week with 8-hour shifts (plus a lunch break). Shifts are rotating and scheduled between 10:00 AM and 10:00 PM. Days off are provided on a rolling basis and may fall on weekdays or weekends.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Psychological support as needed.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.