Jobs Customer/Technical Support

We’re rapidly growing and inviting a Payments Tech Support Specialist to our Paycord team.
If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.
You’ll be the bridge between merchants, the operations team, and the technical team, solving problems so that payments stay on track.

Requirements
 

• 2+ years of background as a technical support manager in PSP/Billing Support Team;
• Understanding of API documentation;
• Ability to communicate with merchants and payment providers;
• Experience in interactions with development and QA teams;
• English level – Upper-Intermediate;
• Sharp attention to detail, and a proactive approach to problem-solving;
• Stress resistance and the ability to work in a dynamic environment.

Responsibilities
 

• Communication with merchants and payment providers about technical aspects;
• Provide technical support to internal teams and merchants, and troubleshoot complex technical issues;
• Address issues and suggest potential solutions;
• Logs analysis, integration code review;
• Collaborate closely with Integration managers, QA, and Development teams.

Nice to have
 

• Experience with Postman (for API testing), Kibana (for log monitoring);
• Familiarity with Jira and Confluence for creating and tracking technical tasks;
• Understanding of SDLC and agile development processes.

Working conditions
 

• Fast-paced and dynamic environment. The fintech sector evolves weekly, so adaptability is key;
• You’ll have a direct line to developers and QA to get answers quickly;
• Expect a high-volume environment where prioritizing is key;
• You’ll see your fixes keep everything running well and help things move to the next stage;
• Every integration is a little different, so you’re always learning something new.
  
  
  Candidate journey:
  HR Interview -> Tech Interview -> Final Interview -> Reference check - > Job Offer

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

This is a key operational role in the company.
You will be responsible for building a scalable customer support system that drives customer satisfaction, retention, and long-term value.

RealEstateBees is a product-driven B2B SaaS company in the Real Estate & Lead Generation space.

We operate in the US market, helping real estate investors connect with motivated homeowners, and we’re building an ecosystem of products and services for real estate professionals.

The company is in an active growth phase, transitioning from “reactive support” to “system-driven customer experience.”

Your Area of Responsibility

🎧 Customer Support Ownership

• Full ownership of customer support operations and processes
   
• Inncoming support requests across all channels (chat, email, tickets)
   
• Ensuring fast, high-quality, and consistent customer responses
   
• Owning customer satisfaction and support-related KPIs
   

📊 Support Metrics & Performance

Ownership of key metrics:

• First Response Time (FRT)
   
• Resolution Time
   
• CSAT / NPS
   
• Ticket volume, backlog, and SLA compliance
   
• Churn and retention insights related to support quality

🧠 Process & System Building

• Designing and optimizing end-to-end support workflows
  
   
• Implementing and improving ticketing systems, automations, and macros
  
   
• Building and maintaining a self-service knowledge base and FAQs
  
   
• Identifying recurring issues and driving process improvements
   

🤝 Cross-Functional Collaboration

• Working closely with Product, Engineering, Sales, and Customer Success
  
   
• Translating customer feedback into clear product insights
  
   
• Escalating critical issues and coordinating resolutions
  
   
• Supporting product launches and feature rollouts from a support perspective

🎯 What We’re Looking For

• 2+ years of experience in Customer Support or Support (preferably in SaaS)
  
   
• Experience support operations
  
   
• Strong understanding of customer support metrics and KPIs
  
   
• Experience with helpdesk tools (Zendesk, Intercom, Freshdesk, etc.)
  
   
• Customer-centric mindset with strong problem-solving skills
  
   
• Excellent communication skills in English (written and spoken)
   

Nice to Have

• Experience in B2B SaaS or product companies
  
   
• Technical background or ability to work with APIs and product issues
  
   
• Experience working with US customers
  
   
• Experience building knowledge bases and self-service systems
  
   
• Understanding of churn, retention, and customer lifecycle metrics

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You're okay with the night shifts (23:00–07:00), they come with bonuses 💰
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a proactive Team Lead to build, manage, and optimize our Support & Supply teams, ensuring high-quality customer experience and efficient operations. You will take ownership of daily team performance, workflows, Intercom processes, and motivation systems, conduct 1:1s and TIER meetings, monitor metrics and QA scores, resolve escalations, and identify opportunities for process improvements.

The role requires strong data-driven and structured thinking, excellent communication, adaptability, and a coaching mindset, as well as hands-on experience managing support teams (B2С experience preferred), working with Intercom or other customer service platforms, and using Google Sheets for reporting and analysis.

What you’ll do:

• Build and grow the newly hired Support and Supply team.
• Manage daily operations of Supporter and Supply teams.
• Monitor team performance and QA scores; ensure high service quality.
• Conduct regular 1:1s, feedback, and coaching sessions with team members.
• Develop and maintain workflows, SOPs, and compliance standards.
• Resolve escalated user issues when necessary.
• Identify process gaps and propose improvements to enhance efficiency and customer experience.
• Allocate resources effectively and balance workload across the team.
• Provide regular reports on team metrics and performance trends to management.

What we expected from you:

• Experience leading a Customer Support / Customer Care team 2+ years, working B2C, and ability to step in and support the team in complex cases when needed.
• English proficiency at B2 level or higher.
• Data-driven mindset — you rely on numbers, facts, and analysis to make decisions and focus on finding effective solutions rather than excuses.
• Strong people management skills — you can balance business needs with team well-being, give constructive (even difficult) feedback, listen actively, and motivate others.
• Strong planning and prioritization skills — you can estimate required resources, organize work effectively, and delegate tasks.
• Proactive and improvement-oriented — you are comfortable challenging the status quo, following industry trends, and proposing ideas (e.g., improving bonus systems, highlighting trends and patterns to Product Team).
• Experience with Intercom or other customer service platforms for managing customer communication and support workflows.
• Proficiency in Google Sheets, including building formulas, creating charts, and working with structured datasets.

Your journey with us:

• Step 1: Pre-screen.
• Step 2: Interview.
• Step 3: Test task.
• Step 4: Reference check.
• Step 5: Job Offer!

What we offer:

• 28 business days of paid off.
• Flexible hours and the possibility to work remotely.
• Medical insurance and mental health care.
• Compensation for courses, trainings.
• English classes and speaking clubs.
• Internal library, educational events.
• Outstanding corporate parties, teambuildings.

Who we are

OWOX is a B2B SaaS platform delivering the last mile of self-service analytics.

Data analysts and business stakeholders spend 1.2 billion hours every year on reporting, yet stakeholders still complain they can’t get data they trust. Analysts are stuck in service-desk mode, endlessly adjusting reports instead of driving insights.

OWOX changes this. Our patented technology reduces the cost per reporting request by 20x and increases reporting velocity by 50x, enabling stakeholders to get instant, trusted answers on top of spreadsheet-ready data.

In 2025, OWOX served 3+ million reporting requests for 2,100+ users. Today, OWOX works with 50+ paying customers, including Reformation, PandaDoc, Purblack, Zoro et — driving 105% YoY Net Dollar Retention.

Why this role exists

We are looking for a Lead Customer Success Manager to drive customer growth, product adoption, and value realization across our key accounts.

This is a high-impact individual contributor role. You will lead the Customer Success function for our key accounts, reporting directly to the CRO and shaping the playbook for OWOX’s future growth.

Your mission is to ensure OWOX becomes embedded in the reporting workflows and decision-making processes of business users and Economic Buyers.

You will work closely with Economic Buyers and their teams — including marketing, product, analytics, and operations — to launch new analytical use cases, expand product adoption, and demonstrate the business value of OWOX.

You will also help turn successful implementations into repeatable customer use cases and public success stories.

Your mission

Your success will be measured by three outcomes:

1. Net Dollar Retention (NDR) > 100% across your portfolio of key customers
2. Growth of Monthly Active Data Marts as OWOX’s North Star product metric

3. Development of customer use cases and success stories demonstrating the value of OWOX

    

What you will do

• Own the growth and retention of a portfolio of key customers, ensuring Net Dollar Retention above 100%
• Build relationships with Economic Buyers and their teams, aligning OWOX with their analytics workflows and business goals
• Drive product adoption and usage growth, increasing Monthly Active Data Marts and activating new analytical workflows
• Help customers implement analytics and reporting use cases that enable business teams to access trusted data and insights faster
• Identify expansion opportunities and collaborate with the CRO on renewals and commercial conversations
• Develop customer success stories and public use cases, documenting how customers generate measurable value with OWOX

• Collect structured feedback from customers and share insights with the Product team to improve adoption and product-market fit

   

What success looks like in 6 months

• Your portfolio demonstrates stable retention and expansion signals, supporting Net Dollar Retention above 100%
• Economic Buyers and key stakeholders are regularly engaged in value-driven conversations about the impact of OWOX
• Customers actively use OWOX in their analytics workflows, with Monthly Active Data Marts growing month over month

• At least 1–2 strong customer use cases have been documented and can be used in marketing, product positioning, or sales

   

Skills & experience

Required

• Fluent English (C1 or higher)
• Advanced Google Sheets / Excel skills
• Experience working with data teams, marketing teams, or analytics workflows
• Strong ability to understand business problems and translate them into data solutions
• Experience in Customer Success, consulting, analytics enablement, or account management in a SaaS environment

Highly appreciated

• SQL experience
• Google Cloud Platform / BigQuery experience
• Looker Studio experience or similar
• Stripe billing and subscription management experience
• Background in data analytics, consulting, or analytics-driven SaaS

What your success looks like

Every big journey needs a measurable plan.

1. Application review within 2 business days.
2. Interview with Recruiter - intro to Company, soft skills & culture fit check.
3. Interview with CRO -  focus on customer growth, revenue ownership, and Economic Buyer engagement.
4. Interview with CEO - culture fit and strategic thinking.
5. Final decision and offer within 3 - 5 business days.

At OWOX, you will discover a great environment for professional growth, a supportive atmosphere, and the opportunity to collaborate with experts in their field. Additionally, you will enhance the value of your work by leveraging the power of data analytics.

Clear Gate is an Israeli-based cyber-security and research company. We perform a cyber security risk assessment according to laws and regulations and suggest a mitigation plan to protect the organization’s data against malicious actors.
We are seeking a dedicated and skilled Freelance IT Support Specialist to join our team. In this role, you will be responsible for providing technical support and ensuring the smooth operation of our IT systems.
Role Description:
- Provide ongoing technical support to employees
- Maintain and optimize existing systems
- Manage users’ permissions across various systems
- Manage software licenses and IT equipment
- Set up workstations for new employees
- Analyze hardware issues and coordinate repairs
Requirements:
- Previous experience in providing technical and ongoing support to company employees on current issues.
- Excellent teamwork and interpersonal skills.
- Ability to learn quickly.
- Understanding of Microsoft 365 - an advantage.
- Understanding of ESET PROTECT - an advantage.
- Understanding of Zoho Mail - an advantage.
- Strong problem-solving skills.
- Ability to work independently and manage time effectively.


Benefits:
Flexible working hours.
Combination of remote and on-site work.
Gain experience in a dynamic and growing company.
An open, team-oriented corporate culture.
Play a key part in maintaining and improving IT infrastructure.
Opportunities for professional development and growth


If you are passionate about IT support and eager to contribute to a dynamic team, we would love to hear from you!

Langate is an award-winning provider of web development services in 3 main categories: business, healthcare, and education. At Langate, we're passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S.  We're here to shape the future of technology, one milestone at a time. 
In addition to technical expertise, we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success, and we believe in fostering an environment where everyone’s voice is heard and valued. 
We are looking for a motivated Account Manager with experience in healthcare billing or revenue cycle management to manage client relationships and ensure our customers get the most value from Approved Admissions. 
This role combines client success, operational coordination, and revenue growth. The Account Manager will work closely with healthcare billing teams, admissions departments, and internal technical teams to resolve issues, support onboarding, and identify opportunities to expand usage of the platform. 
The ideal candidate understands payer workflows, eligibility verification processes, claims and denial management, and healthcare data exchange standards. 

About the project: Approved Admissions is a healthcare technology company focused on simplifying insurance eligibility verification, coverage tracking, and payer communication for healthcare providers. Our platform helps billing teams, admissions staff, and revenue cycle leaders reduce delays, prevent denials, and improve reimbursement accuracy. We work with skilled nursing facilities, billing companies, and healthcare organizations that manage high volumes of patient coverage checks and payer communication. 

Requirements:  

• Account Manager with 2-5 years of experience in medical billing, revenue cycle management, or healthcare operations. 
• The role requires a strong understanding of claims processing, denials, payer workflows, and insurance eligibility verification. 
• The candidate should have experience working with healthcare providers, billing companies, or payer systems.  
• Strong communication and relationship‑building skills are mandatory, as well as the ability to manage multiple client accounts simultaneously.
• Preferred background includes experience with EHR systems, clearinghouses, payer portals, and familiarity with healthcare data exchange standards (HIPAA, X12 270/271, 837, 835).  
• Fluent English, strong soft skills, and a client‑centric mindset are emphasized. 

Responsibilities: 

• The candidate is expected to act as the primary point of contact for assigned client accounts, build long‑term relationships with billing managers and revenue cycle leaders, and ensure high customer satisfaction. 
• Key outcomes include successful onboarding of new clients, effective training of billing and admissions teams, and smooth integration of the platform into client workflows.
• The Account Manager must coordinate with technical and product teams to resolve issues related to eligibility verification, payer responses, and data inconsistencies, ensuring timely resolution and transparent communication.
• Another key result area is account growth: identifying upsell opportunities, introducing new features, and supporting contract renewals. 
• Additionally, the role requires collecting customer feedback, monitoring account health, and sharing operational insights with internal teams. 

Team: 14 people, Project Manager, Product Owner, 5 Developers, 2 QA, Tech writer, Designer, Business Analyst 

Schedule: 5/2, 8-hour working day (40 hr per week), flexible schedule, 13:00-21:00 Kyiv time. 

Hiring process: HR interview + tech specialists + СЕО 

Why Choose Us? What Do We Offer that's Exceptional?    

1. Cutting-Edge Technologies on Real Projects: At Langate, you'll work with the latest technologies on live projects. We're a dynamic, fast-growing company, so you'll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
2. Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.    
3. Investment in Your Growth: We're committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.   
4. Team Building and Unity: We know that a happy team is a productive team. That's why we organize team-building events and group activities to foster strong bonds and a sense of belonging.    

When you choose us, you're choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!  

Need more information? Welcome! 

Koscom Cable is looking for a proactive and highly organized Business Assistant to support our management team in daily operations, communication, and project coordination.

This role is perfect for someone who enjoys structure, works well in a fast-paced environment, and can manage multiple priorities independently.

Key Responsibilities:

• Managing schedules, meetings, and daily planning
• Handling emails, follow-ups, and internal communication
• Preparing documents, presentations, reports, and summaries
• Supporting ongoing projects and tracking deadlines
• Coordinating with internal teams and external partners
• Conducting in-depth research and gathering information proactively
• Making calls to vendors, partners, and stakeholders to obtain necessary information
• Taking detailed, structured notes from meetings and calls
• Creating and maintaining spreadsheets for data tracking and analysis
• Working with design tools (Photoshop) and AI platforms for content creation and process optimization
• Solving operational problems independently and proposing solutions

Requirements:

• Experience as a Business / Administrative / Operations Assistant or similar role
• Strong written and spoken English
• Excellent organizational skills and attention to detail
• Strong problem-solving skills and analytical thinking
• Research skills – ability to find information quickly and accurately
• Confident communication skills – comfortable making calls and gathering information from external sources
• High attention to structure – ability to take accurate notes and organize information systematically
• Advanced spreadsheet skills (Google Sheets / Excel) – creating, managing, and analyzing data
• Experience with Photoshop and AI tools (ChatGPT, Midjourney, or similar platforms)
• Ability to multitask and meet deadlines
• Proactive, independent, and reliable
• Confident with Google Workspace, task trackers (ClickUp / Asana / Trello), Slack & Zoom
• Stable internet connection and reliable workstation

We Offer:

• Competitive compensation
• Full-time remote work
• Supportive international team
• Opportunities for professional growth

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

• Experience in L1/L2 technical support or IT service desk roles
• Basic knowledge of Windows Server environments
• Basic MS SQL knowledge (user-level: queries, validation, data checks)
• Fundamental understanding of network technologies and protocols
• Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
• Confident in written and spoken English
• Independent, reliable, and detail-oriented working style
• Technical and solution-oriented mindset
• Strong interpersonal and communication skills
   

Responsibilities:

• Provide L1/L2 technical support via email, chat, and calls
• Troubleshoot Windows environment issues and basic network connectivity problems
• Perform basic MS SQL checks and validate measurement or system data
• Support configuration and deployment of IoT devices/data loggers following documented procedures
• Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
• Maintain accurate ticket documentation in CRM/helpdesk systems
• Follow internal workflows, SLAs, and quality standards
• Contribute to knowledge base creation and continuous process improvements
• Collaborate with Team Leaders, QA, Operations, and Engineering
   

Would be a plus:

• Experience with Zendesk and similar ticketing platforms
• Previous BPO / outsourcing experience
• Technical education or certifications
• Experience supporting SaaS or hardware-enabled products
• Familiarity with structured troubleshooting methodologies
   

Work conditions:

• Remote work;
• The probation period is 2 months;
• 2 non-fixed days off per week.
• 3 types of work shifts: morning 8:00−16:000, Day 16:00—0:00, night shift 0:00−8:00

Your working hours will be from 3:00 PM to 12:00 AM, including a 1-hour break that can be taken flexibly at your convenience.

Who we are  

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500.000 clients from 120 countries.  Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in Fortune-100 and Fortune-500.   

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products.  We're committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals.  Whether it's Fortune-100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.  

Driven by passion, we play a substantial role in shaping the future of data management.  

Product that needs your engagement  

Skyvia is a versatile no-code SaaS cloud platform designed for data integration, automation, backup, management, and connectivity. It offers support for over 200+ connectors, including popular cloud applications like CRMs, marketing tools, support systems, and management solutions, as well as databases and data warehouses.      

Your future team of professionals  

You will become part of a dynamic team of professionals who are deeply passionate about our product. Our team includes a Head of Support, 3 Technical Support Engineers, and 2 Customer Support Engineers, each playing a pivotal role in driving growth and fostering success. 

Impact you will make  

• Finding and resolving user issues regarding product functionality. 
• Reproduction of problems described by the user using different databases, as well as different applications. 
• Providing complete and structured instructions for issue-resolving. 
• Recreating user scenarios to find the best solution. 
• Checking the provided solutions for correctness. 
• Researching third-party applications and tools. 
• Communicating with Customer Support Engineers (Tier 1) to help resolve customer issues. 
• Interacting with the development team and QA.
   

Skills we are looking for  

• 2+ years of experience as a Technical Support Engineer or in a similar role. 
• Solid understanding of technical support principles and customer-centric communication. 
• Knowledge of SQL and relational databases (Oracle, PostgreSQL, SQL Server, MySQL, etc.). 
• Intermediate level of English (written and spoken) for effective user communication and documentation. 
• Understanding of APIs (REST/SOAP), ETL processes, and cloud applications. 
• Experience in creating clear and structured bug reports. 
• Proactive mindset, strong attention to detail, and ability to work both independently and as part of a team. 

Benefits you get 

• Maintain your work-life balance 

19 days of annual vacation granted on a pro-rata basis 

No overtimes required 

• Hybrid type of cooperation 

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world 

• Stay healthy 

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad. 

15 working days of sick leave per year — because your health is a priority. 

• Grow with us 

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker 

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills 

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team 

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team. 

• Stand with Ukraine! 

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help 

We are a perfect match if you share our values 

We are professionals in our field. 

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks. 

We know how to focus on the product, think big, and at the same time delve deep into the details. 

We create a calm and friendly atmosphere within the company. 

We value the freedom of open and transparent communications. 

Radical honesty is embedded in the foundation of our culture. 

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously. 

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation. 

Our Hiring Process 

• Recruitment Interview 
• Test Task 
• Technical Interview 
• Offer Call 

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted.  

The timeframe for feedback between interview stages may take up to 2 weeks. 

About the Role

As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally. You will be responsible for handling customer interactions in German, resolving issues, and delivering a seamless customer experience. If you are customer-centric, detail-oriented, and passionate about delivering quality service, this role is for you.

What You’ll Do

• Respond to customer inquiries and issues via voice and/or non-voice transactions while demonstrating attentive listening and effective communication.
• Identify and assess customer needs through active listening and questioning, providing timely and accurate resolutions in line with company guidelines.
• Maintain detailed and accurate records of customer interactions, including actions taken and resolutions provided.
• Update and manage customer accounts and profiles to ensure accurate, up-to-date information for efficient service delivery.
• Acquire in-depth knowledge of company products, processes, and policies to provide accurate information and resolve issues effectively.
• Continuously enhance product knowledge and customer service skills through training and learning opportunities.
• Collaborate with team members and other departments to ensure seamless customer experiences and prompt issue resolution.
• Meet or exceed performance metrics, including quality scores, customer satisfaction ratings, and schedule adherence.
   

What We’re Looking For
 

• Ability to work during German business hours.
• C1-C2 level or native proficiency in German; at least B2 English level.
• At least 6 months of professional customer support experience in the German language.
• Strong customer support, multitasking, and communication skills.
• Preferred experience in phone and email-based customer support.
• Fast and accurate typing skills.
• Self-motivation and basic computer knowledge.
• Familiarity with AI tools to automate routine sourcing tasks
• Self-motivation and basic computer knowledge.

Why You’ll Love Working With Us
 

• Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.
• Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.
• Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.
• Grow Your Skills: Enhance your customer service expertise, develop effective communication techniques, and learn to resolve complex issues while contributing to a high-quality customer experience.
• Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free JustAnswer membership

JOB DESCRIPTION

Murka is looking for a Junior Monitoring Specialist to join our friendly team. We want you to become a valuable part of the company's projects. 

RESPONSIBILITIES
 

• Monitoring the operation of servers by means of the Nagstamon program;
• Anomaly detection in Firebase, Tableau, different dashboards;
• Work with users' tickets in HelpShift;
• Service desk monitoring;
• Smoke testing.
• Work with Jira and Wiki (Confluence);

REQUIREMENTS

• Attention to details
• Ability to handle a lot of tasks simultaneously
• Ability to be a team player
• Quick learning

NICE TO HAVE

• Experience in mobile games testing;
• Experience in Google docs and Google sheets;
• Knowledge of VPN-technologies;
• Attention to details;
• Ability to work with a number of tasks simultaneously;
• Ability to be a team player.

We are looking for a proactive Customer Success Manager to work with our Shopify app ReSell. This role is focused on helping merchants achieve real business results from the product. Product revenue is a direct outcome of customer success, not the primary goal itself.

Main Responsibilities

• Proactively reach out to customers (chat, email, calls) and help them successfully configure the app.
• Guide merchants to the point where the app starts generating upsell and cross-sell revenue.
• Work with installed-but-inactive stores and convert them into active, value-receiving customers.
• Collect Shopify App Store reviews as a result of genuine customer success.
• Occasionally negotiate enterprise-style service contracts for advanced optimization.

Requirements

• English level: C1 — confident spoken and written communication with business clients.
• Strong communication and trust-building skills.
• Proactive mindset and ownership of results.
• Understanding of upsell / cross-sell concepts in ecommerce is a strong plus (we provide product training).

Compensation

• Base salary: $500 / month.
• $100 for each client text review obtained through proactive work.
• 10% commission from revenue generated by reactivated clients
• 10% commission from enterprise / service contracts revenue.
• There is no upper income limit — earnings depend entirely on results

What We Offer:

• Remote work opportunity,
• Paid vacation and sick leave,
• Public holidays off,

• Standard working hours (9:00—18:00, with flexibility if needed)

   

Want to join our team? Send us your CV and we will contact you.