Jobs at Djinni

We’re a Swiss e-commerce brand focused on high-end watch straps, and we're looking for a dedicated Email Support Specialist to assist our global customers.

You’ll be responsible for:

• Managing all customer interactions via email
• Assisting with order-related issues, returns, and general inquiries
• Providing polite, efficient, and accurate support
• Following internal SOPs and escalating when needed

We are looking for someone who communicates clearly, is comfortable working remotely, and understands how to deliver a luxury-level support experience.

Only email support — no phone or live chat.

We are a fast-growing Swiss e-commerce company specializing in premium watch straps. We’re looking for a detail-oriented and empathetic Customer Support Specialist to join our team and handle all customer communication via email.

Your role will be to:

• Respond to customer inquiries, order issues, and product questions
• Provide clear, professional, and friendly email support
• Follow internal guidelines and resolve issues efficiently

• Coordinate with logistics and operations teams when needed

   

  No phone or chat support required — this role is 100% email-based.

Join us in shaping the future of coworking spaces.

Spacebring speeds up coworking space management by automating tedious tasks, increasing efficiency, and boosting member retention. Today, over 500 spaces in 50+ countries rely on our platform.

We’re looking for an experienced Customer Success Manager who thrives on building relationships and loves to help customers succeed.
 

What You'll Do

• Onboard new customers, guiding them through the implementation and setup process.
• Proactively engage with customers through calls and emails to track their progress and satisfaction.
• Act as a trusted advisor, helping customers maximize the value of the Spacebring platform with the best practices.
• Inform customers about product updates.
• Foster strong partnerships and turn customers into advocates.
• Contribute customer feedback to the product and marketing teams.
   

 What We’re Looking For

• 1+ year of account management or customer success in B2B SaaS.
• Exceptional English skills (written and spoken).
• Great communication and negotiation skills.
• Track record of meeting and exceeding business goals.
   

Why Join Us?

• Work on a cutting-edge product and see your impact.
• Monday-Friday work week with no night shifts.
• Learn from a team of experts eager to share knowledge.
• Career growth in a fast-scaling company.
• Hybrid work and flexible schedule.
• Generous vacation & sick leave.
• Regular salary reviews and stock options.
• Employee benefits: language courses, skill development, gym.
• Team retreats, camps, offsites, and social events.
• Comfortable coworking space in central Lviv.

Smarter is a management company responsible for defining the overall strategy of investment activities and ensuring optimal management and development strategies for each business unit within the group. The main areas of activity and focus of our company include the international fintech community SFORS (https://sfors.com), the brokerage company Statok (https://statok.global), and the product company Pine Software (https://pinesoftware.com.cy)

We’re looking for a motivated Junior Administrator Business Central to join our team, support users, and grow their expertise in Microsoft Dynamics 365 Business Central. This role is perfect for someone eager to learn, take on new challenges, and deepen their skills in ERP administration.

Responsibilities

• Provide Business Central user support, assisting with errors, access requests, or basic functional questions.
• Create, configure, and maintain user accounts, security roles, and permission sets.
• Manage access control for sandbox, test, and production environments, ensuring compliance with security policies.
• Set up basic system parameters, maintain directories, journals, and job queue schedules.
• Support environment updates in coordination with developers and verify system functionality after upgrades.
• Monitor environment status: review event logs, error messages, and system performance.
• Assist in integration setup (OData, API) together with developers, following standard templates.
• Document internal procedures, user guides, and environment changes.
• Participate in testing basic system changes: forms, reports, and roles.
• Collaborate with internal support teams, analysts, and developers for escalation of more complex technical issues.

Job requirements

• 1+ years of experience inERP/Business Central administration.
• English proficiency — Intermediate level or higher.
• Understanding the role of an ERP administrator and experience working with the BC interface.
• Knowledge of typical tasks: creating/editing users, assigning roles/permission sets, supporting Job Queue.
• Experience handling basic requests: access issues, data display problems, working with directories.
• Ability to provide clear answers, log requests, and escalate complex incidents.
• Basic knowledge of key modules: Finance, Sales, Purchasing, Warehouse.
• Strong navigation skills: searching for objects and analyzing user errors.
• Understanding of sandbox, test, and production environments.
• Experience with access settings, OData URLs, API permissions (based on templates/instructions).
• Ability to check and document user actions; basic understanding of logging.
• Participate in monitoring Job Queue Entries to ensure stable task execution.
• Create and update user guides, instruction templates, and internal procedure documentation.
• Support checklists for updates, access control, and routine tasks.
• Ability to follow instructions precisely, track changes, and adhere to procedures.
• Strong listening skills, ability to identify the root of a problem, and respond quickly to requests.
• Interest in ERP systems, motivation to deepen technical knowledge and take on more complex tasks.
• Ability to work closely with developers, analysts, and accountants.
• Openness to new work formats and changing priorities.
• Understanding of system functionality and cause-effect links between settings, processes, and results.

‍

Would be a plus

• Basic understanding of integrations and data exchange — working with OData/API templates, importing/exporting data.
• Experience with DevOps processes at the release support level — environment checks after updates, communication with developers.
• Basic knowledge of SQL — ability to read simple queries/OData for data checks (can be taught after onboarding).

Company offers

• Care from Day One — medical insurance immediately upon starting work, including dental care, massage and professional psychological support because your well-being matters
• Work-Life Balance — 21 days of paid vacation + 30 days of sick leave, so you can recover without unnecessary stress
• Investment in your energy — partial reimbursement for any sports activities that empowers you.
• Growth — partial coverage for English or Ukrainian language courses + a fixed budget for professional development. Choose what suits you best!
• Knowledge Library — books in the office and access to the Kuka online library to learn, grow, and find inspiration.
• Office of the Future — work at Unit City, where everything is designed for productivity, even during power outages.

‍

Join the Smarter team, where your talents and aspirations will be recognized! We offer a dynamic work environment, opportunities for professional growth, and support at every step of your career path. Start your journey to success with us—apply today and take the first step towards your bright future!

Smarter is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Please note that only shortlisted candidates will be contacted. Thank you for considering Smarter as your next career move!

- About us

FinTech Istanbul is a leading innovation hub dedicated to advancing financial technologies in Turkey. By fostering collaboration between startups, financial institutions, and technology experts, FinTech Istanbul empowers the development of secure, scalable, and cutting-edge solutions for the digital finance ecosystem.

- The Role

We are seeking a Smart Contract / Blockchain Developer to join our team and contribute to the development of blockchain solutions for fintech applications, including decentralized finance (DeFi), tokenization, and secure transaction frameworks.

- Key Responsibilities

• Architect, implement, and deploy secure smart contracts for fintech and DeFi applications
• Lead smart contract design decisions focusing on robustness, auditability, gas efficiency, and resilience against vulnerabilities
• Mentor junior developers, perform code reviews, and establish best practices in blockchain security and testing

• Collaborate with cross-functional teams (backend, product, compliance, and security) to align smart contract features with project goals

  Support integration of on-chain solutions with off-chain systems (databases, APIs, wallets, and payment rails)

- Qualifications

• Solid understanding of tokenomics, DeFi mechanisms, and fintech applications
• Strong testing and CI/CD workflow skills; experienced with Hardhat, Truffle, Foundry, or similar tools
• Proven track record of writing secure contracts, familiarity with vulnerabilities (reentrancy, integer over/underflow, front-running, flash loans, etc.)
• Experience with audits, formal verification, fuzz testing, or other advanced contract assurance techniques

- Bonus Points

• Experience across multiple EVM chains or Layer-2 / sidechains
• Knowledge of cross-chain bridges, oracles, and token design
• Contributions to open-source security tooling, audits, or published smart contract code
• Hands-on experience developing and deploying smart contracts (Solidity / EVM-compatible) in production is BIG PLUS

- Why Join us?

• Work at the forefront of fintech innovation in Turkey and globally
• Collaborate with a talented, driven, and passionate team
• Gain access to cutting-edge technologies and strategic projects transforming digital finance
• Flexible and remote-friendly work environment
• Opportunity to grow your skills and make a real impact in the Web3 and fintech ecosystems

FinTech Istanbul is an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and currently has offices in Toronto, London, Hong Kong, New York, São Paulo, Luxembourg and Mumbai.
Client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:
• Diverse and inspiring colleagues and approachable leaders
• Stimulating work in a fast-paced, intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Being motivated every day by important social purpose and unshakable principles
• A deeply rooted culture of Integrity, Partnership and High Performance
If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

• Responsibilities:

  Technical support role for the platform:
  • Deal with L1/L2 tickets
  • Escalate to L3 in case of a need
  • Collaborate with different stakeholders
  • Investigate and provide comprehensive details for quick resolution
  • DevOps Experience

• Mandatory Skills Description:

  • Atlassian tools (Confluence/Jira) knowledge
  • Linux administration and troubleshooting experience
  • Good networking understanding
  • Strong communication skills (Intermediate English or higher)

• Nice-to-Have Skills Description:

  • ITIL - incident and change management (ServiceNow)
  • Scripting languages knowledge
  • Git (GitHub) knowledge
  • Zabbix monitoring platform
  • Cloud (AWS) and DevOps knowledge
  • Experience with Kubernetes

Responsibilities:

• Drive the strategy and roadmap for debit, credit, and virtual card products.
• Launch card programs from scratch: from BIN sponsorship and Visa/Mastercard approvals to card issuance and transaction processing.
• Manage integrations with processing platforms, personalization bureaus, and settlement partners.
• Oversee the enablement of Apple Pay, Google Pay, and tokenization services.
• Ensure compliance with Visa/Mastercard standards, PCI DSS, and local regulatory requirements.
• Collaborate with engineering, operations, and compliance teams to deliver scalable solutions.
• Define product requirements and track key metrics (interchange, transaction volumes, active card usage).
• Work with payment networks and partners to optimize card economics and enhance customer experience.

What We Expect from You:

• 4+ years of experience in product management or card program management within banking or fintech.
• Proven track record of launching Visa and/or Mastercard card products.
• Strong understanding of card scheme rules, BIN sponsorship, and regulatory requirements.
• Hands-on experience with Apple Pay, Google Pay, tokenization, and card transaction flows.
• Familiarity with processing systems, card personalization, and settlement operations.
• Excellent project management and stakeholder communication skills.
• Fluency in English.

About the Product:

Centerity is a leading provider of unified observability and automation solutions for distributed enterprise edge environments. Their platform delivers real-time, end-to-end visibility and control across retail outlets, bank branches, transportation fleets, and telecom sites — helping organizations manage complex IT and IoT ecosystems more efficiently.

Supported by significant investment to expand R&D and market reach, the solution is trusted by hundreds of enterprise deployments worldwide.

About the Role:

As a Senior Full Stack Engineer, you’ll join an experienced team modernizing and scaling the platform. You will work closely with product and engineering leaders to rebuild large parts of the solution — upgrading the UI with React, scaling the platform, adding new backend features using NodeJS, and preparing the system for SaaS and multi-tenant operations.

Key Responsibilities: 

• Develop new features and core components using React and NodeJS.
• Build secure, efficient APIs and business logic for edge device management.
• Contribute to the development of a new SaaS onboarding experience.
• Work collaboratively with design, DevOps, and QA teams.

Required Competence and Skills:

• 5+ years as a Full Stack Developer.
• 5+ years of experience with NodeJS and React.
• Experience with Unix/Linux environments.
• Strong understanding of relational databases (MySQL, PostgreSQL).
• Excellent written and verbal English communication skills.
   

Nice to have skills:

• Experience working with microservices
• Familiarity with Kubernetes
• Familiarity with Elastic Stack 
• Familiarity with InfluxDB 

Who we are:
Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries. 

About the Product:
Centerity is a leading provider of unified observability and automation solutions for distributed enterprise edge environments. Their platform delivers real-time, end-to-end visibility and control across retail outlets, bank branches, transportation fleets, and telecom sites — helping organizations manage complex IT and IoT ecosystems more efficiently.

Supported by significant investment to expand R&D and market reach, the solution is trusted by hundreds of enterprise deployments worldwide.

About the Role:

As a Senior Full Stack Engineer, you’ll join an experienced team modernizing and scaling the platform. You will work closely with product and engineering leaders to rebuild large parts of the solution — upgrading the UI with React, scaling the platform, adding new backend features using NodeJS, and preparing the system for SaaS and multi-tenant operations.

Key Responsibilities:

• Develop new features and core components using React and NodeJS.
• Build secure, efficient APIs and business logic for edge device management.
• Contribute to the development of a new SaaS onboarding experience.
• Work collaboratively with design, DevOps, and QA teams.

Required Competence and Skills:

• 5+ years as a Full Stack Developer.
• 5+ years of experience with NodeJS and React.
• Experience with Unix/Linux environments.
• Strong understanding of relational databases (MySQL, PostgreSQL).
• Excellent written and verbal English communication skills.

Nice to have skills:

• Experience working with microservices
• Familiarity with Kubernetes
• Familiarity with Elastic Stack 
• Familiarity with InfluxDB

• Project Description:

  Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and currently has offices in Toronto, London, Hong Kong, New York, São Paulo, Luxembourg and Mumbai.
  Client attracts and selects high-caliber individuals from top-tier institutions around the globe. Join our team and look forward to:
  • Diverse and inspiring colleagues and approachable leaders
  • Stimulating work in a fast-paced, intellectually challenging environment
  • Accelerated exposure and responsibility
  • Global career development opportunities
  • Being motivated every day by important social purpose and unshakable principles
  • A deeply rooted culture of Integrity, Partnership and High Performance
  If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

• Responsibilities:

  • Manage timelines/deliverables within the team towards the successful delivery of projects.
  • Design software solutions by interacting with portfolio managers, traders, operations staff and peers to understand requirements.
  • Develop solutions that are in line with client's technology biases, deliver efficiency and scalability, and enable new trading activities.
  • Provide knowledge transfer to team members and support staff through application demos, walkthroughs, and documentation.

• Mandatory Skills Description:

  • Experience in Python in an enterprise environment, covering the whole development life cycle
  • Experience with web development using either Angular, React or Dash Plotly.
  • Agile/scrum/Jira/confluence/Git
  • Experience with Cloud technologies, preferably AWS
  • Proficiency in CI/CD pipelines
  • Unit and integration testing

• Nice-to-Have Skills Description:

  • Capital market experience
  • Experience with BI tools, preferably QuickSight.
  • Experience with terraform for Infrastructure as code and cloud provisioning.
  • Experience with Jupyter notebooks for data analysis and reporting.
   

• Languages:
  • English: C1 Advanced

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Client Success Manager who will be responsible for making sure clients get the most value out of a company’s product or service. The main goal is to build long-term relationships and help clients succeed, which in turn reduces churn and drives growth.

Responsibilities

• Develop and maintain strong, long-term client relationships.
• Act as the primary point of contact for clients, ensuring a positive customer experience.
• Guide clients through onboarding to ensure fast adoption and value realization.
• Understand client goals and align product usage to meet their business needs.
• Monitor customer health, satisfaction, and retention metrics.
• Proactively identify and resolve issues to prevent escalations.
• Regularly engage with clients to provide updates, best practices, and product insights.
• Collaborate with internal teams to advocate for client needs and improvements.
• Identify opportunities for upselling, cross-selling, and contract renewals.
• Provide feedback to product and management teams based on client input.

Requirements:

• Experience in iGaming is a must
• 5+ years experience in Client Success, Account Management, or related client-facing roles.
• Work experience in product lifecycle, SaaS integrations.
• Familiarity with SaaS environments and technical concepts to engage effectively with clients and internal teams
• Knowledge of software tools and platforms that unify customer data and insights to support effective account management.
• Ability to leverage aggregated customer data and reports to guide and support a team of CSMs
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement
• Supportive and positive work culture, collaborating with like-minded teammates
•  

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you describe a time you led client lifecycle management and helped drive retention or growth? What strategies or tools did you use?

3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?       

We welcome developers with Flutter experience and desire to actively continue their growth.

What will need to be done - creating mobile applications from planning and implementation to launch.

About us: 

Diversido is an independent development studio specializing in mobile and web development. Work on both in-house products and our clients' ones. Applying the best practices of software development, test driven approach, effective patterns and high-end tools in our work.

Required skills :

• 3+ years overall of Mobile Development experience
• 1.5+ experience with Flutter 
• Client-server communication understanding (API integration)
• Understanding Clean Architecture, SOLID principles
• Experience with Design patterns
• Experience with Native iOS and/or Android development
• Positive attitude, pro-activity, problem ownership
• English level B1+ (reading and writing skills) 

Your responsibilities :

• Build cross-platform applications using Flutter
• Collaborate with the team and the client to define, design, and ship new features
• Code review, work on bug fixing and improving application performance
• Participate in other mobile application development

Would be a plus :

• Experience with Xamarin, Algorithm, Flutter Forward, Unity
• Flutter pet projects or open source
• Understanding of CI/CD
• Higher Technical Education

What we can offer :

• Interesting projects with US and European customers in Healthcare industry
• Team building, games, other events
• Flexible working schedule
• Sports compensation
• Education subsidy and access to a huge amount of company education resources
• Personal review once every 7-8 months, where we honestly and meaningfully discuss your career and financial prospects;
• Systematic personal meetings 1:1 with a mentor and HR 

Please send your CV and join our team!

Job Summary:
As a Python Robotics Software Engineer, you will be instrumental in developing state-of-the-art software for autonomous drone systems, focusing on FPV quadcopters and fixed-wing UAVs designed to operate in GNSS-denied environments. You will work on integrating ML algorithms with Ardupilot, Python, and other technologies to push the boundaries of unmanned aerial systems.
 

About the Project:
Our company is at the forefront of enhancing sensing and surveillance for defense, security, and critical infrastructure. We are developing autonomous navigation systems for drones that can perform in environments where GPS and radio signals are unavailable. Our technology combines advanced ML, CV, and sensor fusion to enable real-time object recognition and autonomous drone control.
 

Essentials:
— A minimum of 3 years of experience in software development.
— Strong proficiency in Python and robust solution design skills.
— Excellent work ethic.
— Basic knowledge of ML and algorithms.
— Excellent communication skills and the ability to collaborate effectively in a remote, asynchronous team environment.
— Readiness to learn new things and grow.
 

Responsibilities:
— Design and implement advanced flight control systems using Ardupilot, Python, and ML integration, optimizing them for edge computing.
— Develop robotics frameworks and ensure their stability and quality.
— Integrate ML models that enable autonomous navigation, real-time object recognition, and precise drone control.
— Apply mathematical concepts and algorithms to solve complex problems related to drone dynamics and navigation.
— Troubleshoot and resolve hardware and software issues to ensure reliable and efficient drone operations.
— Collaborate with a team of engineers to innovate and push the limits of unmanned aerial systems.
— Participate in code reviews and provide constructive feedback to maintain high-quality code standards.
— Stay informed about the latest advancements in drone technology, ML, and AI, and apply this knowledge to enhance our systems.
 

Nice-to-Haves:
— C++ experience.
— Experience with drone technology, autonomous systems, or robotics.
— Experience with Ardupilot, ML integration, and algorithm development.
— Strong math fundamentals.
— Experience with reinforcement learning, SLAM, and LIDAR integration for precision navigation.
— A Master’s or PhD degree in Computer Science, Engineering, Math, or a related field.
— Familiarity with real-time object recognition algorithms, CNNs, and modern communication protocols used in UAV systems.
— Understanding of drone electronics, flight dynamics, and flight control systems, including PID tuning.
— Experience with ROS.
 

Join us to innovate in the world of unmanned aerial systems and contribute to solutions in modern defense.

Our client is a leading digital accessibility company in USA on a mission to achieve digital equality. Since 1999, they have been helping organizations make websites, mobile apps, and digital content inclusive for all users, including people with disabilities. They provide industry-leading accessibility tools, consulting services, and training, empowering companies worldwide to build accessible and inclusive digital experiences. Our client is looking for an enthusiastic developer to make the web a better place. You’ll be working closely with their diverse, fully remote team, primarily working on one of their flagship projects, a tool used by hundreds of thousands of users to find and fix accessibility issues during website development.
 

Requirements:
 

• At least 5 years of total experience working on agile software development teams, with
  deep JavaScript/TypeScript expertise,
• At least 2 years of working directly with NodeJS and React,
• Experience working across distributed systems in different environments (e.g., server,
  browser window, browser extension) and solving complex problems,
• Experience building and optimizing algorithmically complex, scalable software systems
  with knowledge of common web application architectures such as n-tier, micro-services
  etc.,
• Understanding of DOM manipulation, browser APIs, and utilizing design systems,
• Proven ability to implement and maintain multi-step, complex user flows,
• General understanding of SQL for databases,
• RESTful API use, design, and implementation,
• Passion for digital accessibility and a desire to become a world-class expert in the
  subject,
• Strong cross-functional communication skills,
• Experience with creating and reviewing technical proposals.
• Basic secure Web programming knowledge and experience,
• English- Upper-Intermediate.
   

Preferred qualification:
 

• Interest in integrating AI technologies (LLMs, ML) into production applications,
• Identity Access Manager usage and development (Ping, Okta, Keycloak),
• Experience with developing browser extensions,
• Bachelor’s degree in Computer Science/Engineering or equivalent experience.
   

Responsibilities:
 

• Contribute to the development of the product,
• Lead cutting-edge technical initiatives across the organization to bring them to reality,
• Work with your team to deliver solid solutions that are reusable and maintainable,
• Support Product Management in defining features, bug fixes, and software maintenance,
• Supporting developers in growing through quality code reviews while fostering a high
  level of software quality and documenting standards,
• Write and review technical proposals,
• Participate in team meetings and interviews, contribute to team standards, and
  documentation,
• Follow Agile development practices to help the team meet product delivery goals,
• Make recommendations to improve code,
• Collaborate with other departments to support prospects and customers.
   

We offer:
 

• Annual paid vacation of 18 working days.
• Extra vacation days for long-lasting cooperation.
• Annual paid sick leave of 10 days.
• Maternity/Paternity leave.
• The opportunity for sabbatical leave.
• Marriage and Parenthood Package.
• Compensation for sports activities (up to 250$ per year) or health insurance covering (70%) — after the trial period.
• Internal education (corporate library, Udemy courses).
• Career development plan.
• English and Spanish classes.
• Paying taxes and managing PE (Private Entrepreneur).
• Technical equipment.
• Internal Referral program.
• Opportunity to take part in company volunteering activities.
• Sombra is a “Friendly to Veterans” award-holder.

Писати

Customer Support Specialist (Russian/English)

About Us
Difmark is a P2P platform where users can buy or sell digital goods (game keys, gift cards, top-up cards, software), gaming accounts, MMO currency, additional services, and other gaming products without extra fees or middlemen typically involved in such transactions.

Role Objective

• Ensure smooth and effective communication between customers and the platform via online chats and messengers.
• Resolve issues related to transactions, accounts, and platform usage.
• Maintain a high level of customer satisfaction.
• Provide fast and accurate responses to all inquiries.
• Foster long-term customer loyalty through excellent support.

Probation Period
Duration: 1 month. Performance will be evaluated based on the speed of query resolution, customer feedback, and the ability to independently handle complex cases.

Work Schedule
5 days per week (flexible days off).

Requirements

• Proven experience in a similar role.
• Ability to handle 50+ customer requests per day.
• Proactive attitude (not afraid to take initiative in problem-solving).
• Readiness for routine work and multitasking.
• Ability to independently manage complex cases.
• Excellent communication skills.
• Ability to build rapport with customers.
• Fluency in Ukrainian and Russian languages.

Responsibilities

• Respond to customer inquiries via online chats, messengers, email, or other communication channels.
• Resolve issues related to digital goods, transactions, or platform usage.
• Escalate unresolved cases to relevant departments when necessary.
• Continuously monitor and update customer requests to ensure timely resolution.
• Keep detailed records of customer interactions and solutions provided.

We Offer

• Competitive compensation package (based on experience).
• 24 working days of flexible paid time off (PTO).
• Fully remote work with flexible day shift schedule (within the CET time zone).
• A value-driven culture in a friendly and supportive environment.
• No bureaucracy – fast communication, quick problem-solving, and increased efficiency.

📌 Please submit your CV in English.