Jobs Ukraine

Job Description

• Take full responsibility and ownership of products from inception to production
• Own the product life cycle from conducting market, data, BI and user research to defining wireframes and KPIs to overseeing the development process
• Create and maintain relationships with Product Managers and teams across Wix
• Work closely with top-notch professionals in a huge range of disciplines across Wix to take your product to market
• Talk to users and members of our Customer Care workforce, analyze user data, and conduct usability tests to continually improve the product

• Play a key role in building the roadmap

   

Requirements

• 3+ years of experience building consumer web or mobile products, working in collaboration with other PMs across multiple teams
• Great visual aptitude and analytical skills
• You’re fluent in defining workflows, sketching wireframes, and analyzing user needs, intents and business cases
• You have excellent teamwork and communication skills and are able to explain ideas in a clear and concise way
• You’re not intimidated by tough challenges — producing high-quality solutions is important to you
• You’re an independent learner with the ability to lead a project from A to Z
• Experience in R&D, UX or Content Management as a developer, designer, writer or manager would be an advantage
• Experience building AI products would also be an advantage

Uniskai by Profisea Labs is an innovative cloud management platform capable of handling all the most painful points felt by CloudOps engineers and IT managers who face increasing pressure to cut down IT costs, but only in a way that doesn’t do any damage to business value. Uniskai helps users visualize cloud assets, maximize cloud utilization, reduce cloud waste, and lower cloud spending while pursuing business goals.   

Requirements: 

• Understanding of software development life cycle   
• Ability to describe bugs clearly in details, plus prioritize them correctly  
• Ability to describe your experience (what was done) in the program and provide all necessary details to help developers fix any issues   
• Experience in maintaining test documentation and test plans (check-lists, test cases, etc.)  
• Report on the bug issues  
• Strategic, logical and abstract thinking  
• Experience with Browser developer tools to investigate source and type of bugs  
• Teamwork skills and ability to explain your decisions and actions using logical arguments   
• Ability to write and refine test scenarios  
• Special Higher Education (computer specialties) 

Responsibilities: 

• Be a part of an international team of experts with a warm and friendly atmosphere  
• Identifying/prioritizing bugs and report them into the bug-tracking system  
• Be logical, polite, analytically thinking and accurate and easy-going  
• Test development and debugging  
• Desire to make great things  
• Test new features, re-test and regression testing of existing functionality  
• Develop Test Plans and Test Cases  
• Analyze product features  
• Follow and improve the testing strategy and QA processes  
• Report on product quality, provide testing status  
• We promise to surprise you with exciting new projects from a variety of industries 

We offer: 

• Opportunity to be part of a growing company and to grow with us
• Being at the forefront of the DevOps and Cloud services industry
• Great compensation and commissions
• Flexible work hours
• Professional working environment where you will be an essential member of our team

About BULLS MEDIA

BULLS MEDIA is a global leader in digital marketing, dedicated to simplifying decision-making and connecting customers with top-tier brands. Our cutting-edge technology empowers millions of consumers worldwide to make smarter, more confident purchasing decisions.

Our expertise lies in creating review websites. We specialize in developing streamlined landing pages for our clients, ensuring seamless customer experiences while efficiently collecting and managing data in our proprietary tracker system.

We are seeking a highly skilled and experienced Backend Web Developer to join our development team. As a Backend Web Developer, you will work with other members of the team to design, develop, and maintain new and existing projects. Your primary focus will be on developing all server-side logic, maintaining the central database, and ensuring high performance and responsiveness to front-end requests.

What You will do:

• Develop innovative solutions for various projects within the
• company
• Provide ongoing support for existing solutions
• Manage personal development tasks and team member requests
• based on priorities defined by the group manager
• Focus on coding and debugging
• Develop high-quality, reusable code for future use
• Stay up-to-date with current best practices and learn about new technologies
• Collaborate with the team to ensure that project goals and objectives are me

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Technical interview.
• Test task.
• Final interview with CTO.

Required Experience to Succeed in This Role:

• 3+ years of experience as a Web developer
• Strong knowledge of PHP
• 2+ years of experience with Laravel
• Proficient in SQL skills and MySQL, PostgreSQL DB
• Proficiency in GIT
• Basic knowledge of JS, HTML&CSS
• Basic knowledge of bash commands and Linux system
• Strong work ethic
• Ability to work independently and manage multiple tasks
• simultaneously
• Must have the ability to research and learn new technologies
• Attention to detail, good time-management skills, ability to handle
• Multi-tasking activities
• Intermediate+ English

Bulls Media is looking to hire a strong BI developer and data analyst.

The role involves both data analytic and technical skills : gathering data , developing tools and dashboards,  evaluating data and sharing findings that affect business decisions. 

Responsibilities:

• Working with different company departments and setting business requirements for BI tools
• Translating business requirements into technical ones
• Suggesting technical options to meet the requirements and creating an BI architecture. Providing time estimation
• Leading and executing BI software development, deployment, and maintenance: 
  • Creating Power BI reports based on client requirements 
  • Taking data from different data sources : databases, internal and external API, google sheets and more
  • Developing different visualization levels and dashboards
  • Maintaining and optimizing existing reports
  • Ensuring data correctness
  • Testing reports of other BI developers
• Creating technical documentation for BI tools
• Evaluating data, collating findings relevant to the business, and sharing them in a manner that can bring about an effective change in a business:
  • Breaking down key business data: gather, clean, and analyze data
  • Interpreting the data: Find patterns or see areas in the data that signal a potential for improvement in business practices
  • Sharing findings:visualizing data in graphs and charts, recommendations to improve or grow the business based on their findings.

Required Skills/Abilities:

• At least 2 year experience in a BI developer & data Analyst role
• Experience with PowerBI including a good knowledge of DAX
• Deep knowledge of SQL Databases and SQL script optimisation
• Good knowledge of excel / Google sheet (formulas)
• Basic knowledge of Python
• Non relational database - advantage
• Advanced analysis and problem solving skills
• Attention to detail
• The ability to work both as a team player and independently
• Ability to multitask in a fast-paced environment
• Self learning abilities

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Technical interview.
• Test task.
• Final interview with CTO.

Bulls Media is looking to hire a strong BI developer and data analyst.

The role involves both data analytic and technical skills : gathering data , developing tools and dashboards,  evaluating data and sharing findings that affect business decisions. 

Responsibilities:

• Working with different company departments and setting business requirements for BI tools
• Translating business requirements into technical ones
• Suggesting technical options to meet the requirements and creating an BI architecture. Providing time estimation
• Leading and executing BI software development, deployment, and maintenance: 
  • Creating Power BI reports based on client requirements 
  • Taking data from different data sources : databases, internal and external API, google sheets and more
  • Developing different visualization levels and dashboards
  • Maintaining and optimizing existing reports
  • Ensuring data correctness
  • Testing reports of other BI developers
• Creating technical documentation for BI tools
• Evaluating data, collating findings relevant to the business, and sharing them in a manner that can bring about an effective change in a business:
  • Breaking down key business data: gather, clean, and analyze data
  • Interpreting the data: Find patterns or see areas in the data that signal a potential for improvement in business practices
  • Sharing findings:visualizing data in graphs and charts, recommendations to improve or grow the business based on their findings.

Required Skills/Abilities:

• At least 2 year experience in a BI developer & data Analyst role
• Experience with PowerBI including a good knowledge of DAX
• Deep knowledge of SQL Databases and SQL script optimisation
• Good knowledge of excel / Google sheet (formulas)
• Basic knowledge of Python
• Non relational database - advantage
• Advanced analysis and problem solving skills
• Attention to detail
• The ability to work both as a team player and independently
• Ability to multitask in a fast-paced environment
• Self learning abilities

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Technical interview.
• Test task.
• Final interview with CTO.

We're looking for a talented  QA Engineer to join our team.

What You will do

- Manual testing of company Web products and automations.

- Test documents creation and maintenance.

- Search, record, and track software bugs.

- Testing efforts estimation.

- Participation in planning meetings.

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

The experience you will need to successfully complete tasks:

- 0.5+ years of experience in Web testing.

- Strong knowledge of software QA methodologies. 

- Experience with creation of test documentation.

- Ability to analyze new projects requirements and write testing scenarios.

- Experience with POSTMAN.

- SQL Knowledge (select, join’s, group by, where, like) will be an advantage. 

- Familiar with web technologies: HTTP, HTML, CSS, JS, PHP will be an advantage.

- Intermediate level of English.

Steps of the hiring process:

- Recruitment interview.

- Technical interview.

- Test task.

- Final interview with CTO.

We are looking for a Computer Vision Engineer with a solid foundation in classical computer vision and hands-on experience implementing low-level CV algorithms. The ideal candidate will have exposure to SLAM, Visual-Inertial Odometry (VIO), and sensor fusion, with responsibilities adjusted according to experience level.

Responsibilities: 

• Design, implement, and optimize classical CV algorithms independently
• Develop and maintain components of SLAM/VIO pipelines
• Contribute to sensor fusion modules involving visual and inertial data
• Lead experiments, evaluate model performance, and propose improvements
• Review research papers and translate findings into practical solutions
• Collaborate across teams to ensure smooth integration of CV components.

Required Qualifications:

• Strong practical experience with classical CV and geometric vision
• Hands-on experience developing components of SLAM and/or VIO systems
• Proficiency in C++ and confident working in Linux environments
• Solid understanding of multi-sensor systems and data fusion
• Proven ability to prototype, benchmark, and optimize CV algorithms
• Ability to analyze research papers and implement state-of-the-art methods.

Nice to Have:

• Experience with Python
• Knowledge of neural networks and CV libraries/frameworks (OpenCV, NumPy, PyTorch, ONNX, Eigen, etc.)
• Experience with sensor fusion techniques
• Familiarity with embedded or real-time systems

We are looking for a Computer Vision Engineer with a solid foundation in classical computer vision and hands-on experience implementing low-level CV algorithms. The ideal candidate will have exposure to SLAM, Visual-Inertial Odometry (VIO), and sensor fusion, with responsibilities adjusted according to experience level.

Responsibilities: 

• Implement and optimize low-level computer vision algorithms under guidance
• Contribute to modules related to feature extraction, tracking, matching, and geometric processing
• Assist in the integration and testing of SLAM/VIO components
• Perform experiments, analyze results, and help prepare reports
• Work closely with senior engineers to explore and apply recent CV research.

Required Qualifications:

• 1+ years of hands-on experience with classical computer vision
• Basic understanding of geometric computer vision principles
• Experience implementing low-level CV algorithms (e.g., filtering, feature detection, camera models)
• Familiarity with SLAM or VIO concepts
• Working knowledge of C++ and Linux
• Ability to learn quickly and navigate recent CV researc
• Degree or ongoing studies in a STEM field.

Nice to Have:

• Experience with Python
• Knowledge of neural networks and CV libraries/frameworks (OpenCV, NumPy, PyTorch, ONNX, Eigen, etc.)
• Experience with sensor fusion techniques
• Familiarity with embedded or real-time systems

Project Description:
We are developing a cybersecurity assessment platform that analyzes how well data and systems are protected and whether they comply with international security standards.
The platform is built using modern technologies — Python, FastAPI, SQLAlchemy, TypeScript, React, AWS, and Docker — and follows a microservices architecture with a strong focus on asynchronous processing and scalable cloud deployment.
We are now looking for a Python Developer to join our friendly team and contribute to building reliable, high-performance services.
 

Required skills:

- 1+ years of hands-on experience with Python (FastAPI) and JavaScript/TypeScript (React);

- Experience with cloud technologies, especially AWS (CloudWatch, Lambda, EC2, ECS, etc.);

- Strong understanding of API design, management, and integration concepts;

- Solid experience with ORM frameworks, particularly SQLAlchemy;

- Experience writing and maintaining unit and integration tests using Pytest;

- Good knowledge of PostgreSQL and relational database concepts;

- Familiarity with containerization using Docker and version control systems like Git;

- Experience participating in code reviews and following clean code principles;

- At least Intermediate level of English for communication and documentation.
 

We offer:
- Opportunities for career growth and personal development, to help you improve your skills and achieve your goals;
- No micromanagement - your ideas and initiatives are always encouraged.
- Educational programs that are covered by the company at 30% of the expense;
- Paid vacation leave and public holidays (21 vacation days annually);
- Competitive financial compensation with regular performance reviews;
- Outdoor team activities are paid for by the company;
- English language improvement through extensive communication;
- The chance to work alongside highly experienced and enthusiastic IT professionals who are ready to share their knowledge and help you gain invaluable experience in a live IT environment.
 

Our hiring is quick and straightforward:
- Test task 
- Technical interview with a hiring manager (1.5 hours)

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Shift Lead to join the Entravel team and deliver exceptional service. Morning shift: 8 AM — 5 PM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities as Senior Customer Support Specialist:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Responsibilities as Shift Lead:

• Oversee and coordinate daily operations of the assigned support shift
• Ensure timely handling of tickets, chats, and emails in line with SLA requirements
• Monitor team performance and maintain KPIs (productivity, quality, response time)
• Distribute workload effectively among team members during the shift

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven experience managing shift operations and coordinating team workload
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Leadership skills with the ability to provide constructive feedback and coaching.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

About Us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

What We’re Looking For:

We are seeking a detail-oriented Middle Manual QA to ensure the quality and reliability of our web applications, admin panel, and APIs. You will be responsible for designing, executing, and maintaining test cases, identifying defects, and collaborating closely with Product, Engineering, and other teams to improve our platform. Your focus on accuracy, thoroughness, and process adherence will help us deliver a seamless experience for our users and support the growth of our hotel booking and white-label platform.

Responsibilities:

• Testing of web applications (main site, admin panel); 
• Creating, and maintaining documentation (bug reports, test cases, check-lists, testing strategy, procedures, manuals);
• Provide testing tasks estimations;
• API testing using Postman or Swagger;
• Testing interactions between microservices;
• Requirements analysis, improvements suggestion, discrepancies finding; 
• Quality control throughout the development cycle.

Requirements:

• 3+ years of practical experience in Web and API testing; 
• Expert in functional testing process, including test scope identification, test requirements management, test case development, test scheduling, and defect management;
• Experience with creating and implementing test artifacts (test plan, test strategy etc.);
• Experience with implementing test metrics and overall project health check monitoring;
• Strong understanding of common Systems Development Lifecycle methodologies like Agile / Scrum;
• Experience with Quality Management Software and associated processes and standards;
• Ability to effectively communicate and present quality, compliance, and risk issues and recommendations to leadership;
• Experience with CI;
• Basic knowledge of git and git flow;
• Basic knowledge of Web technologies (HTML, CSS, XML, JSON);
• Experience in working with complex product systems with microservices architecture (UI, APIs, DBs);
• Highly motivated with strong organizational, analytical, and problem-solving skills;
• Ability to effectively prioritize and execute tasks in a high-pressure environment;
• Strong communication skills, able to collaborate effectively across teams in both English and Ukrainian.

Nice to have:

• Work experience in crypto;
• Understanding of DeFi products or willingness to learn.;
• Mobile testing experience (iOS/Android);
• Experience with SQL DBs (PostgreSQL) and NoSQL DBs: (MongoDB, Elasticsearch, Redis);
• ISTQB certification;
• Knowledge of Continuous development and Continuous deployment;
• Self-starter / high initiative;
• Team player with a flexible approach to work.

What We Offer:

• Flexible Start: Set your own comfortable working hours that accommodate your individual needs.
• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

Main responsibilities include:

• Searching for potential clients based on the requests of client companies
• Interacting with potential clients in chat mode according to company scripts
• Analyze sales productivity and suggest improvements

Requirements:

• Ability to work with social media and understanding of their basic principles
• Availability to work full-time in the office
• High level of proficiency in Ukrainian and English grammar (is a plus)
• Basic knowledge of the IT or outsourcing space (or eagerness to learn quickly)

What we offer:

• Bonuses after the first month of work in the company
• Free study in our Corporate English Academy
• An opportunity for growth and development even if you have no commercial experience
• Regular salary review 
• Comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee).
• Timely payment of salaries.

• Corporate events, teambuildings, etc.

   

Bulls Media is looking to hire a strong BI developer and data analyst.

The role involves both data analytic and technical skills : gathering data , developing tools and dashboards,  evaluating data and sharing findings that affect business decisions. 

Responsibilities:

• Working with different company departments and setting business requirements for BI tools
• Translating business requirements into technical ones
• Suggesting technical options to meet the requirements and creating an BI architecture. Providing time estimation
• Leading and executing BI software development, deployment, and maintenance: 
  • Creating Power BI reports based on client requirements 
  • Taking data from different data sources : databases, internal and external API, google sheets and more
  • Developing different visualization levels and dashboards
  • Maintaining and optimizing existing reports
  • Ensuring data correctness
  • Testing reports of other BI developers
• Creating technical documentation for BI tools
• Evaluating data, collating findings relevant to the business, and sharing them in a manner that can bring about an effective change in a business:
  • Breaking down key business data: gather, clean, and analyze data
  • Interpreting the data: Find patterns or see areas in the data that signal a potential for improvement in business practices
  • Sharing findings:visualizing data in graphs and charts, recommendations to improve or grow the business based on their findings.

Required Skills/Abilities:

• At least 2 year experience in a BI developer & data Analyst role
• Experience with PowerBI including a good knowledge of DAX
• Deep knowledge of SQL Databases and SQL script optimisation
• Good knowledge of excel / Google sheet (formulas)
• Basic knowledge of Python
• Non relational database - advantage
• Advanced analysis and problem solving skills
• Attention to detail
• The ability to work both as a team player and independently
• Ability to multitask in a fast-paced environment
• Self learning abilities

What We Offer:

• 21 days of paid Leave per year.
• 7 days of sick Leave annually.
• English-speaking Clubs.
• Corporate Events and team buildings.
• Long term cooperation.
• Performance review once a year
• Health insurance.
• All necessary technical equipment provided.
• 4 days work on-site in comfortable office and 1 day fully remote.

Steps of the hiring process:

• Recruitment interview.
• Technical interview.
• Test task.
• Final interview with CTO.

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Specialists to join the Entravel team and deliver exceptional service. You can choose between three available shifts:

• Morning shift: 8 AM — 5 PM (EEST)
• Evening shift: 4 PM — 1 AM (EEST)
• Night shift: 12 AM — 9 AM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Organization: Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We are looking for a Customer Support Specialist to join the Entravel team and deliver exceptional service, working the night shift from 12:00 AM to 9:00 AM (EEST).
 

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Assist customers via chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.

• Ensure a consistently high level of customer service at all times.

   

Requirements:

• Good command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• 1+ years of experience in customer support.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.

• Research-oriented, with a focus on internal issue resolution rather than escalation.

   

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.