TrueGroup

We are seeking a driven and highly structured Learning & Development (L&D) professional to design, implement, and continuously improve our training and onboarding programs for the Customer Success department — covering both Support and VIP Sales teams.

This person will play a key role in building scalable training systems to support the monthly onboarding of new team members, ensuring that every cohort goes through a consistent, well-structured, and performance-driven learning journey.

Requirements
• Proven experience in L&D or Training within Customer Service / Customer Success environments
• Strong instructional design and presentation skills
• Experience creating LMS content and managing LMS platforms
• Strong organizational and mindset
• Native or fluent English (B2+)
• Self-driven, detail-oriented, structured, and capable of working autonomously
• Experience in iGaming

Responsibilities
• Design and Own the Training Program:
Build a comprehensive 3-week onboarding&training program to different Customer Success roles (Support Agents, VIP Sales Managers, etc.).
• Develop Learning Materials:
Prepare full training decks, LMS content modules, written materials, knowledge checks, scenario-based simulations, and presentations for all key learning topics.
• Set Up LMS Environment:
Design and structure the content inside our Learning Management System, ensuring seamless access, intuitive flow, and progress tracking.
• Testing and Evaluation:
Create assessment tools to validate both theoretical knowledge and practical readiness — including quizzes, tests, and hands-on exercises.
• Design Internship & Gradual Access Flow:
Build a phased internship/trainee framework that progressively grants access to real operations in Support and VIP Sales based on test results, mentor feedback, and training progress.
• Optimize for Scale:
Develop a repeatable and scalable onboarding cycle that can be run monthly for new employee groups
• Collaborate Cross-Functionally:
Work closely with team leads and department heads to align learning goals with business objectives and ongoing performance feedback

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and proactive SMM Team Lead to develop and scale our social media business from scratch. You will be responsible for developing strategy, launching new initiatives, and leading the team to drive user engagement, engagement, and retention.

Requirements
- Proven experience in social media management, preferably in a leadership role
- Strong understanding of social media platforms, trends, and growth strategies
- Experience in building teams and managing cross-functional collaboration
- Analytical mindset with the ability to work with performance metrics
- Strong communication and project management skills

Responsibilities
- Develop and execute the overall social media strategy, ensuring alignment with business goals and driving user acquisition, engagement, and retention
- Build, manage, and scale the SMM team, including hiring, structuring processes, and launching new directions (streaming, UBT, brand social media, etc.)
- Lead the development of new growth initiatives, including in-house streamer projects and engagement-driven campaigns
- Conduct competitor analysis and continuously optimize content strategy, positioning, and channel performance
- Establish scalable processes for consistent audience growth and retention across social platforms
- Collaborate cross-functionally with SEO, Promo, and content teams to ensure strong visibility, consistent communication, and high-quality content production
- Oversee the creation of visual and copy content through in-house or external resources
- Monitor performance metrics (reach, engagement, cost per follower, retention, etc.) and optimize campaigns based on data insights
- Provide regular reporting and actionable recommendations to improve overall social media effectiveness

Will be a plus
- Experience with streaming platforms and influencer/creator management
- Background in launching social media направления from scratch
- Familiarity with SEO principles for social media

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)