Access Softek

Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
 

We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
 

Working schedule - Monday-Friday

Working hours - 11 am - 7 pm US EST (New York time zone)
 

Primary Responsibilities

• Understanding our banking software and apps in-depth
• Coordinating with software technicians, technical support, and developers as needed
• Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
• Handling technical processes and the ability to explain such processes to less-technical people
   

Requirements

• Excellent written and spoken English
• Ability to establish good working relationship with customers
• Solid troubleshooting ability
• Ability to learn technical skills quickly
• In-depth learning and understanding of our mobile and online banking products
• Coordination with developers to investigate and diagnose issues
• Ability to manage a dynamic work load with many concurrent tasks
• Managing, monitoring, and improving the quality of the tech support process

As Plus

• Experience in banking live-chat would be a huge asset
• Experience in technical support
• Experience with a Dialogflow
• Experience with various mobile phone platforms, especially iOS and Android
• Project management experience
• Working directly with US-based customer
• Knowledge of US banking system
   

Our Benefits

• Fully remote work
• Long-term employment
• Competitive salary 
• Community of practice, regular knowledge sharing among colleagues
• Internet compensation (50$ per month)
• Friendly and easy-going international team and colleagues.

🛡️ Junior Mobile/Web Penetration Tester
 

Remote | Full-time | Cybersecurity Team
 

Join Access Softek — a fintech company transforming digital banking with cutting-edge mobile & web solutions. We're looking for a Junior Penetration Tester to help secure apps used by millions in the US. 
 

🔍 What You’ll Do:

• Test mobile (main focus) & web apps for security vulnerabilities 
• Work alongside senior testers & developers
• Document findings clearly 
• Learn industry best practices & tools
   

✅ What We’re Looking For:

• Passion for cybersecurity & offensive security 🔐
• Hands-on experience from studies, freelance, or personal projects
• Knowledge of OWASP, ISO/IEC 27001, TCP/IP, HTTP/S
• Familiarity with tools like Burp Suite, ZAP, MobSF 
• Basic scripting (Python, Bash, JS)
   

🎁 Perks:

• 100% remote 
• Home office setup + $50/month internet
• Paid vacation, holidays & sick leave
• Corporate English classes
• International team & knowledge-sharing culture