Technical Support Engineer/ Wildix (offline)

Required Skills:
Knowledge of English (min B2);
An experienced PC user;
Experience in problem analysis and resolution, previous experience in technical assistance / help desk is an advantage;
Strong communication, technical and analytical skills;
Quick learner, eager to learn new products and technologies;
Team player with high level of dedication and commitment;
Experience with IP-PBX’s, VoIP protocols and knowledge of wireshark is an advantage.

Primary Responsibilities:
Respond to support queries by phone, email, chat, ticketing system in English;
Advise customers on the proper use of the product;
Identify, analyze and troubleshoot technical issues to provide help in timely manner;
Work in collaboration with other members of Technical Support Team and our R&D team.

We Offer:
Paid lunch and vacations;
Possibility to travel for business to countries;
Working hours: Monday through Friday, 10am- 7pm (lunch break: 2pm-3pm).


After successful initial interview in English, please be prepared to have an interview on the basic understanding of the following concepts: DHCP, DNS, NTP, difference between TCP/UDP, between LAN/WAN, Internet, NAT router, firewall, switch, VoIP (SIP, RTP).

About Softesis

We are a company based in Odessa that specializes in creating and running dedicated teams and offshore sites for our US customers. We’ve been on the market for 3+ years and already have multiple divisions and 100+ people on board.

We truly believe that the best way to do business is to concentrate on long-term partnerships vs. short term projects, that’s why all our team members are hired solely for a particular customer and work directly with customer’s team. Both us and our customers treat every person not as a human resource and but as a team member that is involved and appreciated.

We’re constantly expanding and looking for talents for both on-site and remote cooperation. Check out the list below for something that might be relevant for you. Look forward to hearing from you.

Company website:
https://softesis.com/jobs

DOU company page:
https://jobs.dou.ua/companies/softesis/