Production Support Engineer (offline)

Description:
As a Production Support Engineer, you will work closely with our Engineering, Infrastructure, and Content Operations teams to ensure high availability and uptime of our content processing pipeline that controls
storage, ingestion, transcoding, DRM packaging, and distribution of digital media assets. You will provide input on and resolution to production pipeline issues as well as perform continual day-to-day pipeline
monitoring, analysis, and management. Further, you will help define workflows, new tools to improve the process and recommend product improvements. You must have the ability to navigate and analyze large
amounts of data and effectively communicate the results of your analysis on a daily basis.

Requirements:
- 2 – 5 years prior experience in a similar support role
- 1+ year experience using Splunk or other operational intelligence tools (e.g., Loggly, Log Logic, Sumo Logic, New Relic, etc.).
- 3 years prior experience with Media Supply chain packaging
- Highly developed, process-oriented skills for troubleshooting, problem-solving, and problem resolution.
- Excellent verbal and written communication skills and someone who is passionate about quality, supportability, and detail.
- Experience with Unix/Linux and Windows systems
- Solid knowledge of regular expressions and statistics
- Experience with SaaS and multi-tenant highly distributed systems
- Driven, self-motivated, and capable of managing multiple projects, priorities, and deadlines.
- Creative and efficient in solving complex, time-critical problems.
- Experience with SaaS and multi-tenant products

Responsibilities:

- Respond diligently to on and off-duty alerts as your work will be critical to our day-to-day operations.
- Troubleshoot various technical issues to establish the root cause of problems and form a solution or workaround when necessary.
- Ability to pinpoint problems in highly distributed systems, isolate problems between hardware and software, and communicate that information to the Engineering and Infrastructure teams.
- Reproduce issues and if necessary file defects, escalate to Engineering, and document SOPs (Standard Operating Procedures)
- Recommend system optimizations, changes in process flow and documenting work instructions, standard operating procedures, and FAQs.
- Work in a fast-paced technical environment and support products with frequent product releases and regular maintenance updates.

We Offer:

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill trainings to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and teambuilding activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

About GlobalLogic:

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 11,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.