Customer Experience Specialist (offline)

We are currently looking for an aspiring Customer Experience Specialist to join our team.

Requirements:
— Prior experience in customer service, customer success or account management;
— At least upper-intermediate verbal and written English;
— Good communication skills, highly organized and detail oriented;
— Awareness of customer context and a keen ability to empathize with their needs;
— Knowledge of marketing mechanisms (will be a plus).

Responsibilities:
— Helping customers in any questions;
— Working in cooperation with operations team;
— Writing of documentation, FAQs;
— Creating quick videos.

Will be a plus:
— Any 3D experience - scanning or visualization (including CAD);
— Content creation (videos, FAQs, customer presentations, etc).

We offer:
— Flexible hours, ability to work from home;
— Working directly with the customer;
— A cozy office in the city center;
— An excellent compensation package.