System Administrator (offline)

Requirement:

Experience in a technical support role;
Excellent English — communication, listening, presentation, and writing skills;
Strong experience with the support of Linux based operating systems: main networking tools, how to identify and troubleshoot performance issues on the system;
Experience with support of networking environment;
Strong troubleshooting skills;
Operations with the server, using different software and hardware remote access tools;
Data-driven, analytical mind and excellent problem-solving skills;
Able to promptly respond to inquiries via email, instant messaging, ticketing systems and other electronic communications;
A detail-oriented thought process with the ability to prioritize and multitask;
Evening and night shifts.

We offer:
Variety of knowledge sharing and training opportunities (Technical Support and network administration);
Two educational weeks in Israel;
Bonus system based on appraisal results;
English lessons;
Opportunities for professional development and personal growth;
Corporate events, holiday celebrations, team building activities;


Responsibilities:
Technical Support responsibilities;
Collection of case details and documentation;
Identification and diagnostic of Software problems;
Resolution of undocumented problems;
Basic network troubleshooting;
Extraction of system logs;
Identification and resolution of communication failures between components;
Identification and resolution of major application failures (applications stops, application communication problems, etc.);
Installation of fixes/software updates;
Analysis of recurring problems.