NOC Team Leader (offline)

Requirements:
• Experience in advanced NOC or support position (Tier 3/4) — Must
• Bachelor’s technical degree (or similar) — Must
• 24/7 availability for escalations and handling critical production incidents — Must
• Knowledge with Scripting language, Bash, SQL — Must
• Knowledge with network and applications architecture — Must
• Strong understanding of web and web-related technologies — Must
• Proven experience with Linux and Windows based systems — Advantage
• Experience in leading NOC team — Advantage
• Experience with centralized logs solutions (SPLUNK, Logz.IO, Logstash, etc.)
• Experience with application monitoring solutions (New Relic, Dynatrace, AppDynamics, etc.)
• Driven, Motivational, Hands-On and Responsible

We offer:
High-level compensation and regular performance based salary and career development reviews;
Medical insurance (health), employee assistance program;
Paid vacation, holidays and sick leaves;
Sport compensation;
English classes with native speakers, trainings, conferences participation;
Team buildings, corporate events.

Responsibilities:
• Day-to-day management of the NOC team
• Monitor and support the company’s production environments
• Manage production events/incidents end to end
• Recruit and train NOC engineers
• Establish, integrate and maintain complex monitoring systems such as SCOM, SPLUNK, New Relic, etc.
• Design and write monitoring solutions and automation for ever-changing environment
• Design, write and maintain playbooks for managing production events
• Assist in coordinating operations and engineering teams in order to identify errors and anomalies
• Identify ongoing gaps and potential risks for the company’s customers/systems and escalate to relevant parties within and outside the company
• Work in close collaboration with various departments such as R&D, Product, Projects, IT, etc.

About AllStars-IT

AllStars-IT is a multinational IT full suite services group.
Since founding in 2004, our company has expanded to over 600 employees, becoming a market leader in the IT services industry.
We are committed to providing our clients high quality, cost-efficient offshore talent to service their IT needs, imploring all companies seeking to outsource talent to consider Ukraine as a highly-skilled, highly-proficient marketplace.
Our expert team are constantly on-call to provide direction and advice, however, maintain flexibility to ensure absolute client satisfaction.

Company website:
https://allstars-it.com