Technical Support Engineer (offline)

Requirements:
— 1+ years of experience as a technical support engineer/system administrator;
— Knowledge of ticket systems, bug trackers;
— Good troubleshooting experience;
— Linux administration experience;
— Fluent English, excellent grammar and writing skills;
— Experience in network administration;

We offer:
— Relocation package for those who live outside of Kyiv;
— Competitive salary, that depends on experience and skills;
— Free English classes;
— Business trips to Israel;
— 24-days paid vacation, paid sick leaves (10 days);
— Evening and night shifts;
— tea, coffee, cookies, lunches;
— Stable and reliable job;
— Comfortable office near Arsenalna metro station;

Обязанности
— Resolving all types of technical support issues received via ticketing system, chat or phone;
— Assist in real-time with software installation and configuration, recognizing and adapting quickly to each customer’s unique hardware setups and configuration needs;
— Solving, escalation and management of incidents;
— Integrate and interact soundly with our existing support team, collaborating efficiently to find solutions;

About InsightCat

InsightCat is a well-funded startup working on next-generation SaaS monitoring system for both cloud and on-premise environments. We always seek talented software developers who want to work on the edge of technology, solving mission-critical challenges, and grow with the company.

Company website:
https://insightcat.com

DOU company page:
https://jobs.dou.ua/companies/insightcat/