Team Lead / Head of Chat Conversion

About the Company & Role

We are developing an international digital project focused on online monetization and subscription-based products.

We are looking for a strong leader to take ownership of our sales direction , build the team from scratch, and drive the development and efficiency of chat-based sales, and scale the entire operation.

Responsibilities

• Build and scale the Chat Conversion team from scratch.
• Recruit, onboard, train, and develop team members.
• Develop and optimize communication flows and scenarios for AI-powered chatbots.
• Analyze conversations, sales funnels, and key performance metrics.
• Conduct A/B testing of communication scenarios and objection-handling approaches.
• Identify conversion growth opportunities and scale effective solutions.
• Establish training systems, knowledge bases, and quality standards.
• Manage team performance and ensure achievement of KPIs.

Requirements

• Fluent English
• Proven experience in chat-based sales.
• Experience managing a sales or Chat Conversion team.
• Strong understanding of B2C sales, sales funnels, and key performance metrics.
• Experience building teams and processes from scratch.
• Understanding of A/B testing and analytics.
• Ability to identify conversion growth opportunities and make data-driven decisions.
• Hands-on approach and willingness to test hypotheses and directly influence results.

Nice to Have

• Experience with AI-powered chatbots and automated communication tools.
• Experience with subscription-based digital products.
• Experience optimizing sales processes.
• Experience working with international markets.

What We Offer

• Opportunity to lead a new direction and build it from scratch.
• High level of autonomy and influence over the development strategy.
• Direct impact on business performance and results.
• Opportunity to scale the team and the entire direction.
• Fully remote work.
• Full-time employment.
• fixed salary + performance-based bonus