Manager, Client Implementations

About the Role

We are looking for a proactive and technically knowledgeable Manager, Implementations to lead client-facing implementation projects from initial discovery through successful delivery.

This role focuses on understanding client needs, presenting implementation solutions, coordinating technical teams, and ensuring projects are delivered on time and according to expectations.

The ideal candidate combines strong communication and project management skills with a solid understanding of software systems and technical implementations. This is a client-facing role rather than a hands-on software engineering position.

Key Responsibilities

• Lead client meetings to understand business objectives, technical requirements, and implementation needs.

• Present implementation approaches, solutions, timelines, and project plans to clients.

• Manage implementation projects from kickoff through deployment and handover.

• Coordinate engineering, technical support, and other internal teams to ensure successful execution.

• Track project milestones, deliverables, risks, and dependencies.

• Serve as the primary client contact throughout the implementation process.

• Translate technical concepts into clear, business-friendly communication.

• Proactively identify and resolve implementation challenges.

• Maintain project documentation and provide regular status updates.

• Identify opportunities to improve implementation processes and client satisfaction.

Daily and Weekly Activities

The person in this role may be responsible for:

• Conducting client discovery and implementation meetings.

• Presenting implementation plans and proposed solutions.

• Coordinating tasks and priorities with technical teams.

• Monitoring project progress and addressing blockers.

• Providing client updates and managing expectations.

• Maintaining implementation documentation and project trackers.

• Supporting go-live activities and post-implementation handovers.

Required Qualifications

• Experience in client implementations, technical project management, professional services, or similar roles.

• Proven ability to manage software or technology implementation projects.

• Strong understanding of software systems, integrations, APIs, and technical workflows.

• Excellent written and verbal communication skills in English.

• Experience gathering requirements and working directly with clients.

• Strong organizational, problem-solving, and stakeholder management skills.

• Ability to coordinate technical teams and manage multiple projects simultaneously.

• Comfortable working independently in a remote environment.

Preferred Qualifications

• Experience in B2B SaaS, enterprise software, or technology consulting.

• Familiarity with REST APIs, cloud platforms, and software integrations.

• Experience using Linear for project management, issue tracking, and coordinating engineering workflows.

• Experience working with US-based clients and distributed engineering teams.

• Familiarity with Agile methodologies and software development lifecycles.

Key Competencies

• Client Relationship Management

• Technical Understanding

• Project Management & Delivery

• Communication & Presentation

• Problem-Solving

• Proactivity & Ownership

• Organization & Prioritization

• Cross-Functional Collaboration

• Adaptability & Accountability

What Success Looks Like

Success in this role means:

• Clients experience a smooth, well-organized implementation process.

• Requirements are clearly understood and communicated to technical teams.

• Projects are delivered according to agreed timelines and expectations.

• Clients receive proactive updates and clear communication.

• Risks and blockers are identified and resolved early.

• Internal teams remain aligned throughout implementation.

• Client satisfaction and implementation efficiency continuously improve.

Working Style

The ideal candidate:

• Takes ownership of projects and follows through on commitments.

• Communicates proactively with clients and internal teams.

• Is confident leading client meetings and technical discussions.

• Understands technical concepts without needing to write code.

• Anticipates challenges and proposes solutions.

• Works independently and thrives in a remote, collaborative environment.

Position Details

• Position: Manager, Client Implementations

• Work arrangement: Remote

• Schedule: Full-time

• Time zone: US preferred; Europe considered

• Language: Fluent English required

• Compensation: To be determined