Integration and Field Engineer (IRC296590)

Description

Our client is seeking an Integration & Field Engineer to join a global team involved in the development, QA, integration, and support of multiple generations of software-based networking solutions.
The team is working on an innovative platform for Internet Service Providers (ISPs) that enables customers to replace traditional hardware-based network infrastructure with cloud-based solutions, helping reduce operational complexity and infrastructure costs.

What the Role Offers:

• Opportunity to work alongside experienced domain professionals in a high-performing engineering environment.
• Exposure to and support of leading Cable Operators and Multiple-System Operators (MSOs) worldwide.
• Training and development in Digital Video, DOCSIS, and networking technologies.
• Hands-on experience with Linux-based embedded systems.
• Exposure to modern networking technologies, including NFV and SDN.
• Collaboration with multicultural engineering and support teams across different regions.
• Opportunities to travel internationally for customer integration activities and complex technical troubleshooting engagements.

Requirements

• Bachelor’s degree in Computer Science, Electronic Engineering, Telecommunications, or equivalent.
• Experience in IP networking, switching and routing protocols; TCP/IP stack is a must.
• Experience in the configuration and administration of Linux-based servers is a must.
• Ability to understand technical documentation, including software/hardware configuration guides, schematics, work instructions, and test procedures.
• Strong problem-solving, analytical, and communication skills.
• Knowledge of HFC, DOCSIS, and CMTS configuration and troubleshooting is a plus.
• Knowledge of FTTx is a plus.
• Experience in pre-sales technical support, including product demonstrations and feasibility analysis, is highly preferred.

• Ability to develop and present technical solutions to customers and internal teams is highly preferred.

   

Strong Pluses (optional)

• Knowledge of DOCSIS, DVB/ATSC, CMTS, and BNG configuration and troubleshooting.

• Ability to clearly understand, communicate, and document customer issues.

   

Travel Requirements

• Primarily remote work. Availability to work across North American time zones (PDT, MDT, EDT), depending on customer and account needs.
• Occasional travel to customer labs or deployment sites for integration testing or troubleshooting in EMEA and North America; travel may be up to 75%.
• Occasional training at company office locations across EMEA.

Job responsibilities

• Support activities for client lab integration, testing, qualifications, and field trials.
• Implement IP networking and ecosystem integration with the product to support customer use cases.
• Communicate with marketing, engineering, and sales teams regarding client expectations.
• Responsible for testing new software and hardware; report and track defects to engineering.
• Execute and lead client field trials.
• Train clients on the operation and troubleshooting of the product.
• Train field service teams on the operation and troubleshooting of the product and new supported features.
• Assist with deployments and technical support as needed.
• Assist with supporting customers in conjunction with the Technical Assistance Centre (TAC), as required.
• Investigate, diagnose, and resolve customer issues on-site in a timely manner and, if needed, escalate problems for assistance.
• Resolve equipment performance-related issues within the product and in conjunction with application partners, utilizing technical issue logging and escalation systems as appropriate.
• Develop detailed customer installation and system integration plans, ensuring seamless implementation of solutions.
• Act as a key technical liaison on customer projects, ensuring that technical requirements are met and expectations are aligned.