Integration and Field Engineer (IRC296590)
Our client is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.
The cOS project is about developing the new software-based network equipment that provides access to Internet/IPTV/VoIP services using powerful servers.
It is an innovative solution for Internet Service Providers that will allow to get rid of the existing HW equipment and to migrate to the cloud, saving customers the enormous expenses for the support of a huge number of hardware network equipment. Currently, there are no competitors to this project in the world, and Customer offers the opportunity to be at the beginning of the rapid development of the product, and the opportunity to take their place in a fast-paced engineering team.
We Offer
- Opportunity to work in a team of domain professionals promoting high working standards.
- Experience in support of world-leading Cable Operators and Multiple-System Operators (MSOs) across the globe.
- Comprehensive training in areas of Digital Video, DOCSIS, and Networking.
- Hands-on experience in development, maintenance, and support of modern embedded systems (Linux-based).
- Work with cutting-edge networking solutions employing the latest NFV and SDN technologies
- Work in multicultural development and support teams spread across continents.
- Visiting customers worldwide for troubleshooting complex technical support cases and performing system integration activities
Requirements
- Bachelor’s degree in Computer Science, Electronic Engineering, Telecommunications, or equivalent.
- Experience in IP networking, switching, and routing protocols; TCP/IP stack is a must.
- Experience in the configuration and administration of Linux-based servers is a must.
- Ability to understand technical documentation, including software/hardware configuration guides, schematics, work instructions, and test procedures.
- Strong problem-solving, analytical, and communication skills.
- Knowledge of HFC, DOCSIS, and CMTS configuration and troubleshooting is a plus.
- Knowledge of FTTx is a plus.
- Experience in pre-sales technical support, including product demonstrations and feasibility analysis, is highly preferred.
Ability to develop and present technical solutions to customers and internal teams is highly preferred.
Strong Pluses (optional)
- Knowledge of DOCSIS, DVB/ATSC, CMTS, and BNG configuration and troubleshooting.
Ability to clearly understand, communicate, and document customer issues.
Travel Requirements
- Primarily remote work. Availability to work across North American time zones (PDT, MDT, EDT), depending on customer and account needs.
- Occasional travel to customer labs or deployment sites for integration testing or troubleshooting in EMEA and North America; travel may be up to 75%.
- Occasional training at company office locations across EMEA.
Job responsibilities
- Support activities for client lab integration, testing, qualifications, and field trials.
- Implement IP networking and ecosystem integration with the product to support customer use cases.
- Communicate with marketing, engineering, and sales teams regarding client expectations.
- Responsible for testing new software and hardware; report and track defects to engineering.
- Execute and lead client field trials.
- Train clients on the operation and troubleshooting of the product.
- Train field service teams on the operation and troubleshooting of the product and new supported features.
- Assist with deployments and technical support as needed.
- Assist with supporting customers in conjunction with the Technical Assistance Centre (TAC), as required.
- Investigate, diagnose, and resolve customer issues on-site in a timely manner and, if needed, escalate problems for assistance.
- Resolve equipment performance-related issues within the product and in conjunction with application partners, utilizing technical issue logging and escalation systems as appropriate.
- Develop detailed customer installation and system integration plans, ensuring seamless implementation of solutions.
- Act as a key technical liaison on customer projects, ensuring that technical requirements are met and expectations are aligned.