Java + Basic DevOps Engineer (L2 Support)

The Java + Basic DevOps Engineer is the primary L2 resolver for complex application incidents across the operations platform (fleet/routing) and driver management queues. This role handles issues that require code-level investigation, configuration changes, or deployment actions — escalated from L1 when KB articles are insufficient. Basic DevOps competency is required to support CI/CD pipelines, server-level operations, and AWS serverless infrastructure troubleshooting.

Responsibilities

· Investigate and resolve complex application incidents (fleet operations platform, driver management apps)

· Perform code-level debugging, configuration changes, and minor fixes (up to 80 engineering hours)

· Execute and validate deployments to production and non-production environments

· Conduct RCA for escalated tickets; document findings and update KB articles in ServiceNow

· Monitor CI/CD pipelines (Tier 1) and perform remediation (Tier 2)

· Handle AWS serverless infrastructure issues: Lambda failures, DynamoDB anomalies, RDS connectivity

· Support server and service restarts, log-level diagnostics, and environment health checks

· Participate in weekend release activities (several times per year)

Required Technical Skills

· Java: SpringBoot, JBoss — read stack traces, identify root cause, apply fix or workaround in production

· Databases: Oracle 11g, MS SQL Server — diagnostic and fix queries, stored procedures

· AWS: Lambda, RDS, S3, DynamoDB, Kinesis, CloudWatch — hands-on troubleshooting

· DevOps basics: GitLab CI/CD, Docker — pipeline status review, deployment execution, rollback

· Observability: Datadog — log search, alert triage, service map navigation

· OS: Linux — log reading, service management, basic shell scripting

· ITSM: ServiceNow — ticket management, work notes, SLA-aware escalation

Nice to Have

· Node.js / JavaScript (back-end components)

· Kubernetes basics

· Android/iOS mobile app support experience