Enterprise Platform Developer $$$

We are seeking an experienced Enterprise Platform Developer  with strong hands-on expertise in configuring, extending, and supporting ITSM platforms.

About us

Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City.

We are a subsidiary of Kyivstar, one of Ukraine's largest telecom operators.

Our mission is to change lives in Ukraine and around the world by creating technological solutions and products that unleash the potential of businesses and meet users' needs.

Over 500+ KS.Tech specialists work daily in various areas: mobile and web solutions, as well as design, development, support, and technical maintenance of high-performance systems and services.

We believe in innovations that truly bring quality changes and constantly challenge conventional approaches and solutions. Each of us is an adherent of entrepreneurial culture, which allows us never to stop, to evolve, and to create something new.

What you will do

• Implement and evolve the Ivanti  platform through hands-on development, scripting, and deep technical configuration to automate Technical Directorate processes.
• Independently implement technical solutions within the defined architecture: perform complex configurations, custom development, and integration setups.
• Ensure technical integration and alignment of new solutions with the company's adjacent classic ITSM processes.
• Write code and create custom workflows where out-of-the-box functionality is insufficient.
• Develop and maintain workflow logic, complex forms, business rules, SLAs, notifications, and Role-Based Access Control (RBAC) models.
• Configure and troubleshoot integrations with external systems (CMDB, ITAM, AD, monitoring tools, portals, REST APIs, message brokers, databases).
• Support data migration activities (users, tickets, CMDB records, reference data).
• Validate implemented code and configurations, participate in testing with business stakeholders, and manage the technical handover prior to deployment.
• Resolve complex technical and integration incidents alongside IT teams, stakeholders, and vendors.

• Create and maintain technical documentation and configuration guides.

   

Qualifications and experience needed

• 3+ years of hands-on experience configuring, customizing, and developing on enterprise automation or BPM platforms (e.g., Ivanti, Cherwell, ServiceNow, HP Service Manager/SMAX, OMNITRACKER, UnityBase, Camunda, BMC Helix, Creatio, Salesforce, Pegasystems).
• Proven track record of programming custom workflows, business rules, and complex processes beyond standard out-of-the-box functionality.
• Strong practical skills in scripting and web technologies: JavaScript, SQL.
• Solid experience building and troubleshooting system integrations (REST APIs, web services, message brokers, databases).
• Knowledge of CMDB concepts, service modeling, relationships, and automation.
• Experience developing complex forms, UI customizations, and Role-Based Access Control (RBAC) models.
• Ability to produce clear technical documentation and diagrams (Visio, Draw.io, or similar).

• English – Intermediate or higher (for reading technical documentation and vendor communication).

   

A plus would be

• Direct experience with Ivanti Neurons for ITSM or Ivanti Service Manager.
• Developer certifications for Ivanti or other enterprise ITSM/BPM platforms.
• Experience with version control systems (Git).
• Background in business/systems analysis, process methodology, or understanding of ITIL v3/v4 principles.

• Experience in large-scale enterprise automation, system implementation, or migration projects.

   

What we offer

• Office or remote — it’s up to you. You can work from anywhere, and we will arrange your workplace.
• Remote onboarding.
• Performance bonuses.
• We train employees with the opportunity to learn through the company’s library, internal resources, and programs from partners.
• Health and life insurance.
• Wellbeing program and corporate psychologist.
• Reimbursement of expenses for Kyivstar mobile communication