Sales Operations Manager

Reply.io is a fast-growing SaaS company helping businesses automate and scale their sales outreach.

We’re looking for a Sales Operations Manager to build, optimize, and scale the systems behind a high-performing sales organization. This role is ideal for someone who is passionate about sales efficiency, data-driven decision-making, and process excellence.

If your success formula is:
👉 Reps know what to do + Leaders know what’s happening + Company knows what will close — you’ll thrive here.

🎯 What you’ll do:

• Own and optimize sales processes across the full funnel (lead management, pipeline, forecasting)
• Build and maintain dashboards, reports, and performance metrics across CRM and sales tools
• Analyze funnel performance, identify bottlenecks, and recommend scalable solutions
• Define and develop KPIs, forecasting models, and budgeting frameworks
• Ensure high standards of CRM data accuracy and hygiene
• Manage and optimize the sales tech stack (HubSpot, automation, enrichment, etc.)
• Automate repetitive workflows to improve sales team efficiency
• Provide actionable insights on sales performance, productivity, and trends
• Support commission tracking and partner with Finance on payouts
• Collaborate cross-functionally with Sales, Marketing, Finance, and Delivery teams
• Monitor and improve lead flow, conversion rates, and sales productivity
• Identify gaps in rep performance data and optimize workflows accordingly
• Create and maintain documentation (SOPs, playbooks, workflows)
• Stay up to date with emerging tools, trends, and AI-driven sales technologies

🧩 Requirements:

Must-have:

• 3+ years in Sales Operations / Revenue Operations
• Strong analytical and problem-solving skills with hands-on CRM experience
• Experience with data hygiene, system integrations, and workflow automation
• Proficiency in: HubSpot, Google Sheets / Excel, Notion, Zapier / N8N, other modern AI/productivity tools (e.g., Claude Code or similar)
• Proven ability to improve processes and implement scalable solutions
• Highly detail-oriented, organized, and able to manage multiple priorities
• Self-starter comfortable in fast-paced, ambiguous environments
• Strong communication skills in remote, cross-functional teams
• Intermediate+ English

Will be a plus:

• Experience in SaaS or high-growth startup environments
• Understanding of sales planning (segmentation, quotas, ramp, capacity)
• Familiarity with MEDDIC, SPICED, or similar sales methodologies
• Interest in AI tools and automation

🎁 What we offer:

• Opportunity to directly impact revenue and shape the company’s sales engine
• Fast feedback loops — see results of your work in days, not months
• Work with a modern sales stack (HubSpot, Reply, Clay, APIs)
• High ownership and freedom to improve systems and processes
• Close collaboration with leadership and go-to-market teams
• 100% remote work with minimal meetings and zero bureaucracy
• Coverage of professional courses, gym memberships, or therapy sessions
• AI-first culture — we actively use advanced AI tools and cover premium software costs
• 15 paid vacation days, 🇺🇦 national holidays & ~10 days of Christmas vacation
• Sick leaves without limitations
• Access to internal training, literature, and knowledge sessions

If you’re excited about building efficient systems, working with data, and driving real impact on revenue — we’d love to hear from you!