Conversational AI Analyst

Conversational AI Analyst 

About the Role

We’re looking for a structured, analytical problem-solver to help partners successfully deploy AI voice agents using FlowbotAI.

This is not a traditional “AI builder” role. Instead, you will focus on understanding real-world business needs and translating them into clear, effective conversational logic.

You will work at the intersection of:

• Customer requirements
• Prompt design
• Workflow logic
• Real-world call outcomes

Your success will be measured by how well AI agents perform in live customer conversations.

What You’ll Do

1. Translate Requirements into AI Behavior

• Review partner-submitted intake forms and identify missing or unclear information
• Convert business use cases into structured conversational logic
• Design prompts that guide AI agents through real-world interactions

2. Build & Refine Prompts

• Write prompts from scratch for new AI agents
• Improve existing prompts based on performance and edge cases
• Ensure prompts are logically sound, complete, and scalable

3. Evaluate & Debug Agent Performance

• Analyze call outcomes to identify failures or gaps in logic
• Troubleshoot issues related to:
  • Decision flow
  • Tool usage (APIs, workflows)
  • Knowledge retrieval (RAG)
• Identify edge cases and improve agent behavior over time

4. Optimize for Real-World Outcomes

• Continuously improve agents based on real conversations
• Reduce escalation rates and increase successful call handling

• Ensure a consistent, high-quality customer experience

   

What Success Looks Like

• AI agents handle calls accurately and consistently
• Prompts are clear, structured, and free of logical gaps
• Edge cases are identified and addressed proactively

• Partners are satisfied with agent performance and outcomes

   

What We’re Looking For

Core Skills

• Strong logical thinking and problem-solving ability
• Ability to break down real-world scenarios into structured flows
• High attention to detail and edge cases
• Curiosity and a desire to understand why things fail

Relevant Backgrounds

• QA Analyst (software testing)
• Business Analyst
• Tier 2/3 Technical Support
• Implementation or onboarding specialist (SaaS)

Technical Comfort

• Familiarity with APIs, webhooks, or JSON (you don’t need to be an engineer)
• Experience working with structured systems or workflows
• Ability to understand how systems interact, even if you’re not building them
  
  Why Join RingLogix
• Work at the forefront of AI voice automation and telecom infrastructure
• Help build solutions that partners use to automate real businesses
• Collaborate with a fast-moving team building the next generation of service provider tools
• Fully remote work environment