Account Manager

OTAKOYI is looking for a smart and an eager Account Manager to join our team. We like challenges and self-development. If you like it too, don’t hesitate, join us!‍

We are looking for an Account Manager to manage and grow client accounts, ensure KPI achievement, drive upsell and cross-sell opportunities, and maintain a high level of client satisfaction. The ideal candidate has prior experience with outsourcing and outstaffing projects.

Requirements

• 2+ years of experience as an Account Manager in IT;
• Prior experience with outsourcing and outstaffing projects;
• Experience working with accounts of different tiers (from small to large)
• Strong negotiation and presentation skills, including communication with business owners;
• English level B2—C1;
• Previous experience with client business trips and meetings is a plus;
• Strategic thinking, proactivity, and ability to take responsibility and make decisions independently;
• Experience in crisis management and handling challenging client situations;
• CRM and reporting experience.

Responsibilities

• Manage and develop IT client accounts, building long-term relationships;
• Drive upsell and cross-sell of services,
• Obtain client references, and manage referral programs;
• Maintain regular communication with clients, including business trips, project updates, and seasonal greetings;
• Collect client feedback, monitor NPS scores, and manage conflicts and crisis situations effectively;
• Collaborate with delivery teams and ensure completed projects are handed over to marketing for case studies;
• Maintain statistics and CRM data, track KPI performance, and prepare reports;
• Proactively identify client needs and propose solutions.

Our Team Offers:

• Work in a professional, collaborative IT team;
• Opportunities for professional growth and involvement in exciting projects;
• Competitive salary and KPI/bonus system;
• Influence on product and client experience;
• Business trips and client visits.

Recruitment process

1. Pre-screening Interview with Recruiter (up to 1 hour)
2. Tech Interview (1 hour)
3. HR Interview (1 hour)
    

What do we offer?

We offer the opportunity to be part of an ambitious team and an experience driven company to achieve rapid and comprehensive career growth. Do you think that’s all that we can offer? Just have a look at our benefit and bonuses below:

💰Paid vacations and sick leaves;

💸Fair remuneration based on your self-development results;

📢Referral program for candidate recommendation;

🤱Loyal maternity leave policy;

📝Accountant support and tax coverage;

📑Courses of English with the professional teacher;

📚Educational training within the company and outside;

💺Ability to combine remote work and office;

🎉Regular party and team buildings and different funny activities;