Customer Solution Owner (CSO) (IRC286203)

Job Description
The Client Solution Owner (CSO) is a core member of the project team and is expected to work full-time on the engagement. The CSO is accountable for ensuring that the implementation delivers measurable business value for the client by aligning product configuration and delivery with actual operational needs.

The CSO acts as the primary bridge between client stakeholders and the delivery team, guiding the client towards effective solutions and helping distinguish between stated requirements and underlying business objectives.

Where an Integration Lead is part of the engagement, ownership of interface-related backlog items resides with the Integration Lead. The CSO and Integration Lead are expected to work in close collaboration to ensure alignment between business processes and data integrations. 

Essential Skills & Experience

• 4+ years of professional working experience.
• Hands-on experience working with Python.
• Advanced English proficiency, both written and verbal.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Willingness and motivation to learn the airline domain and business processes.

Job Responsibilities

• Guide the client by proposing appropriate solution approaches and trade-offs
• Ensure delivery of a minimal, value-focused configuration aligned with business objectives
• Own and manage the product backlog, including prioritisation and refinement of backlog items
• Translate client requirements into well-defined backlog items, in collaboration with the delivery team
• Ensure non-development activities (e.g., training preparation, testing support, environment setup) are represented and prioritised in the backlog
• Involve the client in acceptance and validation activities and manage change requests
• Contribute to planning and scheduling based on sprint plans and delivery progress
• Review sprint outcomes and confirm that delivered functionality meets intended objectives
• Accept or reject delivered features and decide readiness for client delivery

Department/Project Description

The project focuses on the development and implementation of innovative resource management and optimization solutions for the world’s leading airlines. Its mission is centered on continuous improvement, delivering increased value to customers, and exploring emerging technologies such as artificial intelligence, big data analytics, and advanced optimization techniques.

The project operates within a unique software development environment where the solutions created have a real and meaningful impact on people around the world. It is organized as an agile, learning-oriented environment, bringing together talented, creative, and dedicated professionals.

Team members collaborate with a diverse group of specialists from many different countries and are part of a global setup that enables close cooperation with customers and colleagues worldwide. Most importantly, the project encourages and expects individuals to make a tangible difference through their contributions.