Site Reliability Engineer (SRE)

Responsibilities

• Ongoing support and maintenance of customer cloud environments
• Act as main point of contact (POC) for assigned customers
• Handle monitoring, alerts, incidents, and escalations
• Execute planned activities: DR drills, restore drills, upgrades, migrations
• Support EKS clusters: updates, migrations, dependency handling
• Assist during critical launches and production incidents
• Work hands-on with AWS infrastructure using Terraform
• Use Bash and Python for automation, troubleshooting, and tooling
• Identify improvement opportunities and share insights with internal teams
• Maintain and update internal knowledge base and documentation
• Promote a strong customer experience and build long-term trust

Requirements

• 3 years of experience 
• Background in a Cloud MSP / AWS Partner environment – strong advantage
• Hands-on experience with:
  • AWS
  • Terraform
  • EKS
  • Bash and/or Python
• Experience in support / operations / maintenance roles
• Strong analytical and troubleshooting skills
• Customer-facing mindset, communicator, and promoter
• Comfortable managing multiple customers simultaneously
• Fast learner, detail-oriented
• Proven ability to work in a fast-paced support environment
• Good written and verbal communication skills in English