Compliance Manager

🎯 Role Overview

As a Compliance Manager at TrueLabel, you will be responsible for supporting compliance processes related to player verification, refunds, and regulatory requirements. Working closely with Customer Support, Payments, and Anti-Fraud teams, you will ensure that player-related cases are handled properly and in accordance with AML policies, internal procedures, and industry standards.

You will contribute to maintaining transparent and compliant operations, supporting player communication in complex cases, and helping develop internal processes that ensure regulatory alignment and operational efficiency.
 

⚙️ Your Tasks:

• Support Customer Support team in handling player inquiries related to personal data, verification, complaints, and refund requests;
• Analyze and assess refund eligibility, assisting Customer Support in preparing responses to players, including disputed or conflict situations;
• Process requests from PSPs and banks, including the collection and verification of player KYC documentation;
• Update and maintain AML policies, Terms & Conditions, and Payment policies;
• Participate in the development and implementation of internal compliance procedures;
• Ensure proper case handling and documentation in accordance with internal policies and regulatory requirements;
• Collaborate with Payments, Anti-Fraud, and Customer Support teams to collect and verify player-related information and resolve operational cases.
   

👤 Our Criteria:

• Experience in the gambling industry or working with PSPs is required;
• Intermediate or higher English (written and spoken);
• Ability to respond promptly to requests and manage player-related issues efficiently, including conflict situations;
• Strong organizational and analytical skills, with attention to detail;
• Ability to work cross-functionally with multiple teams and coordinate case resolution;
• Proactive, solution-oriented mindset, with the ability to analyze situations and find practical solutions rather than following rules mechanically;
• Legal background will be considered a strong advantage.
   

💪 Your Strengths:

• Ability to analyze complex cases and make balanced decisions;
• Strong sense of responsibility and compliance awareness;
• Clear and confident communication with internal teams and external partners;
• Ability to stay calm and solution-focused in conflict situations.
   

💼 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.