Technical Support Engineer L2 (Debug / AI-powered)

About Ender Turing

Founded in 2020, Ender Turing is a product-focused AI startup building conversation intelligence solutions for global markets.

We are a focused team of 9 people designing, shipping, and maintaining a production-grade AI platform used by international companies across multiple markets.

Our platform processes large-scale customer communication data across voice and chat channels, helping businesses optimize operations through AI-driven speech and text analytics.

Today, our solutions are trusted by companies such as:

• Aventus Group
• UNIQA Insurance
• USG Insurance
• OTP Bank
• Nova Pay
• Dila Medical Lab
• Fozzy Group
• Dobrobut

We operate across Spain, Mexico, USA, Czech Republic, Poland, Germany, Estonia, Colombia and Ukraine.

Small team. Global footprint. Real clients. Real production load.

The Role

At Ender Turing, we are looking for a Technical Support Engineer L2 who bridges the gap between Customer Success and Core Engineering.

This is not a ticket-closing role.

You will:

• Debug real production issues
• Work with microservices (EKS / Kubernetes)
• Dive into logs and trace issues across services
• Fix small bugs before they escalate to L3

We are looking for a “cyborg engineer” - someone who actively uses AI tools, but thinks independently and critically.

Your Core Requirements

• 3+ years in Technical Support / DevOps / Application Support
• Strong Linux & Docker skills (SSH, grep, tail -f, docker commands)
• Experience with AWS / Kubernetes (EKS)
• Strong SQL skills (writing & optimizing queries)
• Experience with API debugging (Postman / cURL)
• Python (mid-level) for scripting & automation
• Ability to trace issues across microservices via logs

AI-Augmented Engineering

• Use tools like ChatGPT, Claude, Copilot in daily work
• Validate AI-generated code and detect mistakes
• Use AI for log analysis without exposing sensitive data

Key Responsibilities

• Advanced troubleshooting of L2 support requests
• Investigating production issues across services
• Writing clear bug reports for engineering
• Fixing small issues in Python / SQL
• Automating repetitive tasks and log parsing

What We Offer

• Real production impact from day one
• Work with modern stack: Docker, Kubernetes (EKS), Python, SQL
• A culture that encourages AI usage in engineering
• Fast decision-making, no bureaucracy
• High ownership and autonomy

Hiring Process

• Intro call
• Technical discussion
• Short practical task (optional)

Join Us

We’re not looking for perfect.

We’re looking for engineers who want:

• Ownership
• Technical depth
• Real responsibility

If your debugging skills are your superpower - we want to hear from you.

Please send

• GitHub profile or examples of scripts/tools
• Code samples (Python / SQL / automation)
• One project you’re proud of
• Short answer: Why startups, why now, why Ender Turing?