Account Manager with B2B experience

We’re looking for an Account Manager with B2B experience to work with a platform that helps digital products retain and engage users through loyalty programs, gamified missions, and token-based rewards.

Main requirements

• 3+ years as an Account Manager or Customer Success Manager in B2B SaaS
• Proven experience managing multiple client accounts simultaneously (5–15)
• Hands-on experience launching clients end-to-end: onboarding → configuration → production
• Solid understanding of web and mobile application architecture
• Confident working knowledge of: REST APIs (endpoints, events, callbacks, webhooks), Client–server interactions, Databases (entities, relations, event-based logic)
• Experience with analytics and BI tools: Tableau (or equivalents: Looker, Power BI, Metabase)
• Comfortable working with admin panels and no-code tools
• Understanding of loyalty, gamification, and retention mechanics
• Ability to select and adapt loyalty mechanisms based on client business goals
• Experience working with solution catalogs, templates, or modular platforms
• Clear, structured communication with B2B clients
• Ability to translate business needs into technical requirements
• Proactive mindset — focused on driving outcomes, not just execution
• Strong ownership, time management, and deadline discipline
• English level - C1
   

Main responsibilities

• Manage client communication across all stages: onboarding, configuration, and production launch
• Select appropriate loyalty and gamification mechanics from the Enable3 catalog
• Independently configure client programs in the product’s admin panel
• Collect, structure, and communicate client requests to the development team
• Coordinate with the Sales team during client handover and go-live
• Ensure timely launches and alignment with client expectations
   

What we offer

• Hybrid format in Lisbon, Portugal
• Flexible working hours
• 20 paid days to recharge and unwind
• Additional support covering 14 days for health-related matters
• Professional growth support during the first months, with guidance from experienced team members
• Engaging corporate events and activities
• Competitive financial compensation
   

Stages of interviews

• Call with Recruiter
• Intro Call with Hiring Manager
• Final Call if needed