Production Support Engineer

We're looking for a Production Support Engineer with strong fullstack engineering skills to join our team. You'll ensure the reliability and stability of our payment processing platform while actively contributing to improvements across the entire stack. This role blends reactive incident response with proactive development work to build more resilient systems.
Responsibilities
 

• Monitor, triage, and resolve production incidents across our distributed payment systems
• Investigate and troubleshoot issues across frontend, backend, and infrastructure layers
• Develop and deploy fixes, patches, and improvements directly—not just escalate
• Perform root cause analysis and implement permanent solutions to prevent recurrence
• Build and maintain internal tooling, dashboards, and automation to improve observability
• Configure and manage CloudWatch alarms, dashboards, and log insights queries
• Maintain and enhance GitHub Actions workflows for CI/CD pipelines
• Collaborate with product engineering teams on system reliability and performance optimization
• Maintain and improve runbooks, alerting rules, and incident response procedures
• Participate in on-call rotation to provide 24/7 support coverage

Requirements

• 4+ years of software engineering experience with at least 2 years in a support or SRE-adjacent role
• Strong proficiency in C# and .NET (ASP.NET Core, Entity Framework)
• Frontend development experience with React
• Experience with AWS services (EC2, ECS, Lambda, S3, RDS, SQS)
• Proficiency with AWS CloudWatch for logging, metrics, alarms, and dashboards
• Experience with CloudWatch Logs Insights for querying and analyzing application logs
• Proficiency with GitHub Actions for building, testing, and deploying applications
• Experience writing and maintaining CI/CD workflows including automated testing, environment deployments, and release management
• Solid understanding of SQL and NoSQL databases (SQL Server, PostgreSQL, MongoDB)
• Experience with RESTful API design and debugging
• Strong troubleshooting skills across the full application stack
• Excellent communication skills for incident coordination and cross-team collaboration

Nice to Have

• Experience in fintech or payment processing
• Familiarity with containerization and orchestration (Docker, ECS/EKS)
• Knowledge of message-driven architectures (SQS, RabbitMQ)
• Experience with Infrastructure as Code (Terraform)
• PCI-DSS compliance experience