Sales Operations Manager

Sales Operations Manager

Position Summary

The Sales Operations Manager monitors and improves how Account Executives perform their jobs. This person makes sure the sales team meets their goals, stays in contact with clients. The role focuses on tracking progress, holding team members accountable for results, and ensuring Account Executives receive the support they need to succeed. This is not a selling role - the focus is on tracking team progress, maintaining process compliance, and coordinating resources to help the sales team perform effectively. 

Key Responsibilities

Performance Monitoring & Accountability

1. Track and analyze Account Executive performance against their goals and targets
2. Review sales pipeline activity and progress regularly
3. Identify performance gaps early - missed goals or at-risk opportunities

4. Ensure adherence to sales processes, reporting standards, and activity expectations 

    

Operational Support & Escalation

1. Report performance problems or skill gaps to senior sales leadership so they can provide coaching
2. Identify and remove administrative or operational barriers that slow down Account Executives
3. Connect Account Executives with experts, resources, or senior leadership when they need help

4. Watch for inconsistent work quality and flag when someone needs training or support

    

Reporting & Forecasting

1. Create regular performance reports and forecasts for leadership
2. Make sure CRM data and sales reports are accurate and complete

3. Watch for trends that affect revenue, client relationships, and placements

    

Process & Continuous Improvement

1. Enforce standard sales processes, communication practices, and documentation standards

2. Suggest improvements to sales strategy, tools, or processes based on what you observe

    

Schedule: From 3 pm till midnight Kyiv time (8 hours with a 1-hour dinner break) Monday through Friday

What You'll Get:

• Remote job in your comfortable place
• An opportunity to grow and improve yourself as a professional
• Paid on-the-job training
• Competitive salary in US dollars 
• Paid internet fee
• Corporate wellness program (gym membership, massage therapy, etc.)
• Benefits package (paid vacation, holidays, sick time off, parental leave)