Technical Operations Manager – Infrastructure/Domain Services

Role Overview

We are seeking a highly organized and technically skilled Operations Technical Manager to oversee our global domain and hosting infrastructure. This role is the central nervous system for our online presence, ensuring the stability, scalability, and cost-efficiency of our digital assets. You will manage a vast portfolio of domains and hosting providers supporting B2B clients in the online entertainment industry, bridging the gap between technical administration, high-level vendor management, and strategic financial planning.

Key Responsibilities

   1. Domain & DNS Lifecycle Management
Portfolio Ownership: Manage registrations, renewals, and redemptions for hundreds of TLDs/ccTLDs across the global ecosystem.

DNS Administration: Execute and troubleshoot complex DNS configurations (A, CNAME, MX, TXT, SPF, DKIM) and monitor propagation.

Transfers & Migrations: Execute inbound/outbound transfers (EPP codes, IPS tags) and consolidate registrar accounts.

Security & Compliance: Implement SSL/HTTPS configurations, monitor for hijacking, and ensure adherence to ICANN policies and WHOIS privacy.

   2. Hosting & Infrastructure Management
Hosting Oversight: Manage relationships and configurations across various hosting environments (Shared, VPS, Dedicated, Cloud).

Provider Administration: Interface with hosting providers (e.g., AWS, DigitalOcean, Hetzner) to maintain 99.9% uptime and service levels.

Technical Troubleshooting: Assist DevOps teams in mapping domains to correct hosting environments and troubleshooting server-side connectivity issues.

Resource Management: Monitor hosting usage to ensure server resources align with site requirements and performance goals.

   3. Vendor & Business Account Management
Account Administration: Serve as the Primary Admin for all service provider business accounts, managing access levels, security protocols, and contact information.

Relationship Management: Act as the main operational point of contact for registrars, hosting companies, and third-party service providers.

Contract Negotiation: Negotiate enterprise contracts, pricing tiers, and Service Level Agreements (SLAs) to ensure the best value for the company.

Performance Tracking: Conduct regular reviews of vendor performance and lead migrations if service levels are not met.

   4. Budgetary & Financial Control
Budget Planning: Forecast annual spending on domain renewals, hosting fees, premium acquisitions, and SSL certifications.
Cost Optimization: Analyze the entire infrastructure portfolio to identify underutilized assets, unnecessary hosting overhead, and redundant services.
Financial Reconciliation: Manage the "zero-lapse" renewal process, reconcile invoices from multiple vendors, and ensure timely payments to prevent service interruptions.
ROI Analysis: Evaluate the cost-benefit of new infrastructure investments or premium domain acquisitions.

Requirements
Technical Experience
3+ years in technical operations, infrastructure management, or domain services.

Expert Infrastructure Knowledge: Deep understanding of DNS hierarchy, registrar panels (Cloudflare, GoDaddy, Namecheap), and hosting environments (cPanel, Plesk, or CLI).

Account Management: Proven experience managing enterprise-level business accounts and vendor relationships.

Financial Literacy: Ability to manage budgets, analyze invoices, and track operational expenditures (OpEx).

Core Competencies
High-Stakes Precision: Extreme attention to detail—recognizing that a single DNS or hosting configuration error can cause significant downtime.

Analytical Mindset: Ability to break down complex infrastructure costs and technical problems into manageable tasks.

Strategic Communication: Strong English skills to negotiate with vendors and collaborate with cross-functional teams (DevOps, Marketing, Legal).

Nice to Have
Experience in the online gaming or digital entertainment industry.

Familiarity with cloud resource optimization (finops) or domain traffic analysis.

Experience with domain recovery procedures and legal dispute resolution (UDRP).

Ready to offer:

Social benefits, paid vacations, sick-leaves

Career possibilities with growing team.