Junior CRM Manager

For our partner BigD, the iG Leader in LATAM 2025, we are looking for a Junior CRM Manager. 

About Company:
 

BigD is a fast-growing iGaming operator with top-performing brands across LATAM. We combine strong product expertise with data-driven decision-making and deliver exceptional player experience across multiple regions.
 

The team brings together professionals from CRM, product, marketing, technology, and analytics, working collaboratively to build a scalable and high-performance ecosystem. At BigD, employee contributions are valued, decision-making processes are efficient, and tangible growth opportunities are provided.

The company is currently seeking a proactive Junior CRM Manager to optimize user engagement, retention, and overall LTV across its global brands.

Key Responsibilities

• Manage lifecycle communications across email, SMS, web-push, and in-app channels.
• Work daily with Greytech
• Create, set up, and launch CRM campaigns and automated flows.
• Develop content and promo strategies for different user segments.
• Execute A/B tests to optimize OR, CTR, CR, and overall efficiency.
• Build user segmentation and personalize communication flows.
• Collaborate with Product, Marketing, and BI teams to drive retention KPIs.
• Analyze campaign performance and propose improvements.
• Work with domains: setup, monitoring, and maintenance of domain health for email deliverability.

Requirements

• 1+ years of experience as CRM Manager / CRM Coordinator / Retention Specialist.
• Understanding of iGaming and the online casino player lifecycle.
• Experience managing email, SMS, web-push campaigns and automated flows.
• Knowledge and hands-on experience working with domains (DNS settings, domain warm-up, deliverability basics).
• Basic HTML knowledge for editing email templates.
• Ability to work with graphic editors (simple template adjustments).
• Analytical thinking, attention to detail, and time-management.
• English — Intermediate+
   

Company Offers

• Work with top experts in the iGaming industry.
• Stable remuneration in USDT + benefits package:
  • 21 days of annual leave & Public holidays
  • Paid sick leave
  • Compensation for courses & professional development
• Fully remote work — from any country.
• Fast decision-making, minimal bureaucracy, modern tools.

• Opportunity to grow within an international, multicultural team.

  We are waiting for you in cool ambitious team😉