QA & Platform Ops Specialist (Newsletters)

Location: Warsaw, Poland / Kyiv, Ukraine / EU Remote
Format: Full-time
Type of contract: B2B
Seniority: Mid–Senior
English level: B2+ (C1 is a strong plus)

🧠 About Us
At EPC Network, we’re not just a digital marketing company; we’re a platform for career transformation and personal growth. Our people-first approach shapes our corporate culture, fostering a team of passionate, smart, and energetic individuals who strive to grow professionally in an international, fast-paced environment.
We operate an automation-first newsletter publishing operation across a large portfolio of media brands. While most workflows are automated, quality, platform stability, and account hygiene still require disciplined human QA — especially at scale.
We’re now looking for a QA & Platform Ops Specialist to help ensure every send is clean, compliant, and safe.

🎯 Job Description
As a QA & Platform Ops Specialist (Newsletters), you’ll be responsible for operational QA, not simple proofreading.
Your mission is to detect defects early, assess severity correctly, and escalate issues with clear evidence — before they cause complaints, churn, revenue loss, or platform risk.
You’ll work inside an automation-first pipeline where many checks are pre-validated by systems. Your role is to review flagged cases, catch critical misses, and protect account health across multiple publishing platforms.
This role requires speed, precision, security discipline, and strong operational judgment.

🔧 Key Responsibilities

Pre-send Newsletter QA (Core)

• Review scheduled newsletters and catch issues that can cause complaints, churn, or revenue loss
• Validate layout and formatting (desktop & mobile)
• Detect broken links, wrong URLs, missing tracking parameters (when applicable)
• Identify missing or broken images
• Catch duplicated blocks, generation artifacts, or corrupted sections
• Spot obvious AI failure patterns (nonsense lines, stray HTML, malformed content)
• Ensure scannability and readability, especially on mobile
• Perform basic compliance sanity checks according to internal standards

Cross-client Rendering Checks (When Required)

• Validate rendering across common environments:
  • Gmail (web & mobile)
  • Apple Mail (macOS & iOS)
  • Outlook (desktop & mobile)
• Check both Light and Dark modes for high-risk templates or new publications
• Use internal tools and/or email preview/testing services when provided

Account Health QA (Beehiiv & Other Platforms)

• Perform routine checks to ensure publishing accounts remain stable:
  • Billing status and payment method connectivity
  • Publication settings affecting sending (from name, reply-to, domains)
  • Warning banners, restriction notices, or compliance flags
  • Basic deliverability signals (when visible)
• Confirm critical configurations remain unchanged after updates
• Log issues, capture evidence, and escalate — never fix silently

Environment Integrity & Session Isolation (Critical)

• Execute all QA work inside strictly isolated browser environments
• Use multi-profile tools (e.g. MultiLogin, GoLogin, Octo Browser) correctly and consistently
• Verify correct IP / proxy settings before accessing any publication backend
• Enforce Clean Room protocols to ensure zero cross-contamination between brands

Defect Reporting & Escalation

• Classify issues using a simple severity model (P0 / P1 / P2)
• Provide clear evidence: what happened, where, and how to reproduce
• Escalate quickly to the correct owner (Ops, Support, Automation, Engineering)
• Track resolution and confirm fixes

QA Process & Automation Improvement

• Suggest new automated checks to reduce manual workload
• Help refine QA checklists, acceptance criteria, and playbooks
• Contribute to weekly QA learnings to reduce defect trends over time

🛠 Tools You’ll Work With

• Publishing platforms: Beehiiv (and potentially Substack, Ghost)
• Multi-profile / session isolation browsers (MultiLogin, GoLogin, Octo Browser, or similar)
• Email preview/testing tools (Email on Acid, Mailtrap, or similar — when provided)
• Internal automation outputs (n8n flags, logs, alerts)
• Spreadsheets / docs for QA logs and escalation tracking
• Issue tracking tools (Monday / Jira / Trello)
• Password manager and 2FA systems (security-first)

📌 Requirements

• 3–4+ years of experience in QA / Release QA / Content QA / Web QA / Email QA / Operations QA
• Strong attention to detail with the ability to review many items per day without missing critical issues
• Comfortable testing across devices (iOS/macOS and Android/Windows)
• Ability to spot layout, HTML, and content issues (HTML literacy is a plus)
• Strong security mindset: understands why strict account isolation is mandatory
• Experience managing multiple isolated sessions or profiles simultaneously
• Strong written communication: clear bug reports with steps and severity
• Ownership mindset: escalate fast, close loops, and follow through

📌 Nice to Have

• Experience with newsletter or email platforms (Beehiiv, Substack, Ghost, ESPs)
• Familiarity with email rendering pitfalls (Outlook quirks, dark mode issues, mobile constraints)
• Experience with affiliate or referral workflows
• Hands-on experience with tools like MultiLogin, Octo Browser, or GoLogin
• Experience working with automation-first QA gates and flagged-review workflows
• English level: C1

🎯 Success in the Role (First 30–90 Days)

• P0/P1 defects are caught before send with minimal false positives
• Clear QA logs and fast escalation prevent platform or revenue incidents
• Zero isolation breaches — 100% adherence to security protocols
• Account issues (billing, restrictions, settings drift) are detected early
• QA feedback improves automation coverage over time

🤝 What it means to be part of our Team
Your professional and personal development:
🙋 Multinational and intercultural experience
💪 A world-class team to work with
🎓 Growth opportunities
💻 Cutting-edge frameworks and technologies
Well-being:
💰 Competitive salary
🏖️ 21 paid vacation days & 14 paid sick leaves
🧘 Work-life balance
Working environment:
🧐 Adequate teammates

💌 Interested?
We’re always on the lookout for calm, detail-obsessed, and operations-minded people to join our team.
If that sounds like you — we’d love to hear from you!

Please make sure to include your Telegram nickname in the cover letter.
Diamond, please, call out! We are waiting for you 💎