Domains Operation Manager

A successful product company based in Israel and Dnipro has an open position of Domains Operation Manager.

Core Responsibilities

• Domain Lifecycle Management: Handle registrations, renewals, and redemptions of TLDs (Top-Level Domains).
• DNS Administration: Manage and troubleshoot DNS records (A, CNAME, MX, TXT, SPF, DKIM).
• Domain Transfers: Execute and troubleshoot inbound and outbound domain transfers (EPP codes, IPS tags).
• SSL Integration: Assist clients with SSL certificate installation and HTTPS configuration.
• Security Compliance: Monitor for domain hijacking, unauthorized changes, and ensure WHOIS privacy compliance.
   

Financial & Budgetary Responsibilities

• Budget Planning: Forecast annual spending on domain renewals, premium acquisitions, and SSL certifications.
• Cost Optimization: Analyze the domain portfolio to identify underutilized assets and reduce unnecessary costs (e.g., registrar consolidation, deleting unused domains).
• Renewal Management: Ensure 100% "zero-lapse" rate for mission-critical domains by managing auto-renewals and manual payments.
• Invoice Processing: Reconcile invoices from multiple registrars and vendors to ensure accurate billing and timely payments.
• Vendor Relations: Negotiate pricing and enterprise contracts with registrars and third-party service providers.
   

Technical Requirements

• Deep understanding of DNS hierarchy and propagation mechanisms.
• Experience with Registrar Control Panels (GoDaddy, Namecheap, Cloudflare, etc.).
• Knowledge of ICANN policies and UDRP (Uniform Domain-Name Dispute-Resolution Policy).
• Basic understanding of web hosting environments (cPanel, Plesk, or CLI).
   

Key Competencies (Soft Skills)

• Analytical Thinking: Ability to break down complex problems into manageable tasks.
• Customer Empathy: Maintaining a professional and supportive tone during high-stress situations.
• Detail-Oriented: Especially critical for domain management, where one wrong character in a DNS record can take a site offline.
• Strong English communication skills and ability to collaborate effectively within a team.
  
  Ready to offer:
• Social benefits, paid vacations, sick-leaves
• Career possibilities with growing team.