NOC Engineer

NOC Engineer

Full-time. Remote. B2B. 
Working time zone: EET (Ukraine). 
Location of candidates: Ukraine
 

About the company: It is a US-based Managed IT Services (MSP) company, founded in 2016.

Services: IT management, user support, cybersecurity, cloud solutions (Microsoft Azure, M365), and data engineering.
Core clients: Hedge funds, investment and asset management firms (financial sector focus) across North America, Europe, and Asia.

Focus of the Role:
The NOC Engineer acts as the first line of defence for all alerts and requests, ensuring stable IT operations for Atlas clients.
The role involves both technical incident resolution and direct communication with clients and vendors in English — verbally (phone calls) and in writing (email).
Engineers are expected to diagnose issues efficiently, provide clear and simple explanations to non-technical users, and document all actions taken.
This position requires strong problem-solving skills, attention to detail, and a customer-oriented approach. This is a full-time position.

Reports to: NOC Team Lead
 

The company offers these shifts to choose from (Kyiv Time):

- Weekday 1st Shift – Monday–Friday 13:00–22:00 EET
- Weekday 2nd Shift – Monday–Friday 21:00–06:00 (next day) EET

- Weekday 3rd Shift – Monday–Friday 05:00–14:00 EET

You can choose one shift from the ones mentioned above. The selected shift is assigned to the employee permanently. There is no shift rotations or on-call shifts.

Responsibilities:
- Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.

- Resolve requests, primarily consisting of scheduling after-hours maintenance, and device/new customer onboarding.

- Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.- Projects, as assigned by managers, for the NOC and Support teams.

- Documentation, maintaining knowledge base, new articles, and content improvements.

- Recommend and improve processes to drive better outcomes.

Requirements:
- 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits
- 1+ years of NOC experience, including knowledge of ITIL-based Service Operations

- Systems: Microsoft Windows (Desktop & Server OS), App Patching, OS Upgrades, Failure Remediation

- Cloud & Technologies: Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, AWS

- Identity Management, Authorization, and Security (Azure AD, Okta)

- EMM/MDM tools (InTune, AirWatch)

- Backups & Disaster Recovery

- E-Mail Technologies: General Mail Flow Troubleshooting, Archiving, Retention, Compliance

- Proofpoint, Mimecast, Global Relay

- Networking: Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP); Diagnostic toolkit in Layer 1-3 functionality; 

- Diagnostic toolkit in Layer 1-3 functionality

- Security: Resolve alerts as raised by SIEM/SOC providers, Anti-Virus

- Great communicators, able to speak at a conversational English level

- Passionate about delivering consistently positive experiences to our customers

- Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue
 

Work conditions:

- B2B. Remote. Full-time.

- Competitive salary and a performance-based bonus of up to 10% of the annual salary, paid at the end of the year.

- Paid vacation (4 weeks / 20 working days) to start, increasing with years of service & Sick leave.

- Official Ukrainian public holidays are days off

- Professional development: company-paid courses and Microsoft certifications. Successful certification exams are rewarded with several paid days off or a monetary bonus.
 

Hiring stages:

- Interview with the recruiter of the recruitment agency ~20–30 min (call recorded)

- Personality test ~20 min & Cognitive test ~5 min (to be completed on your own) 

- Technical interview with a Team Lead (live test task, management interview). Duration 3 hours

- Offer