PSP Operations Manager

🎯 Role Overview

As a PSP Operations Manager at TrueLabel, you will be responsible for the end-to-end operational setup, configuration, and performance of payment service providers (PSPs) across our iGaming brands. You will play a key role in ensuring stable payment operations, high approval rates, and a smooth user experience, working closely with PSPs and internal teams including product, tech, finance, and support.
 

⚙️ Your Tasks:

• Set up and configure new payment service providers in admin panels, including credentials, brand-level settings, and operational parameters;
• Configure and optimize payment routing in DevCode (PIQ), PayAdmit, and other payment orchestration platforms to improve approval rates and transaction performance;
• Maintain and regularly update the payment knowledge base for each project, including:
  • GEO coverage
  • available payment methods
  • allowed and blocked countries
  • limits, currencies, and provider-specific rules;
• Monitor failed transactions and approval rate drops, analyze root causes, and manage systematic communication with PSPs to resolve issues;
• Perform quality assurance and UX testing for integrated PSP payment methods, validate acceptance behavior, and sign off on completed integrations;
• Collaborate closely with support, finance, and technical teams to ensure smooth payment operations and timely issue resolution;
• Inform support and product teams about payment-related changes, including temporary shutdowns, new payment method launches, or provider-specific restrictions;
• Set up new brands and markets, ensuring correct payment configurations per GEO and compliance requirements;
• Regularly analyze approval rates and failure reasons across all payment methods and brands, providing actionable insights;
• Manage access rights for Payment Officers and Financial teams within payment systems and admin panels;
• Work closely with operators and internal stakeholders to support day-to-day payment operations and fine-tune payment method settings in brand admin panels.
   

👤 Our Criteria:

• 2+ years of experience in iGaming payment operations, PSP onboarding, or a similar role;
• Hands-on experience with PSP admin panels and payment orchestration platforms (e.g. PIQ / PayAdmit or similar);
• Strong understanding of payment flows, approval rates, routing, and the transaction lifecycle;
• Experience working with multiple brands and GEOs;
• High attention to detail and an analytical mindset with the ability to identify patterns in payment failures and performance issues;
• Strong communication skills and experience working with external providers and cross-functional internal teams;
• Upper-intermediate or higher English (written and spoken).
   

💼 Our Offer:

• We are global and open to both remote and office-based work;
• We value work-life balance, with flexible working hours (start anytime between 8 and 11);
• We trust our people and offer unlimited vacation days and sick leave;
• We support professional growth and cover 50% of learning and development expenses;
• We conduct yearly performance reviews with regular performance-based bonuses;
• We believe in potential and actively promote internally, building the company around talent;
• We are small enough for every opinion to be heard and big enough to implement the best ideas quickly;