Account Manager

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.

Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.

We are looking for a proactive and relationship-driven Account Manager to manage and grow a portfolio of clients in the payments and high-risk industry. This role focuses on building long-term partnerships, identifying growth opportunities, and acting as the main point of contact between clients and internal teams.

 

You would be running such tasks as:

• Build and maintain strong, long-term relationships with existing clients;
• Act as the primary point of contact for client communication and support;
• Identify opportunities to upsell and cross-sell additional products and services;
• Understand client business models, especially within high-risk industries, and provide tailored solutions;
• Resolve client issues through effective problem-solving and coordination with internal teams;
• Collaborate closely with Operations, Product, Sales, and Finance teams to ensure smooth client experience;
• Monitor client performance, activity, and satisfaction;
• Attend industry events, conferences, and meetings to strengthen relationships and represent the company;
• Provide feedback from clients to internal teams to help improve products and services.
  
   

Required skills and expertise:

• Excellent communication and interpersonal skills;
• Strong command of English (written and spoken);
• Knowledge or experience in the payments industry;
• Understanding of high-risk industries;
• Proven ability to manage multiple accounts and priorities;
• Strong negotiation and relationship-building skills;
• Problem-solving mindset with a client-first approach;
• Previous experience in fintech, payment processing, or PSP environment.

Soft Skills Requirements:

• A-player with a positive mindset and ability to act with minimal guidance, be proactive, and handle uncertainty;
• Excellent presentation skills;
• Extraordinary communication and negotiation skills;
• Multitasking, time management, and planning skills;
• Excellent organizational skills.

We offer:

Care for your health and well-being:

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Ability to work remotely or in the office (as you wish);
• Corporate gifts & events.
  
   

Professional growth & development:

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.
  
   

Corporate Culture:

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.
  
  
   

Candidate journey:
HR Interview ---->Interview ---->Final Interview