Outbound Reactivation Script Lead (AI Voice)

Outbound Reactivation & AI Voice Ops (iGaming)

Location: Remote
Industry: Betting / iGaming
Company: Fast-growing tech company building cutting-edge AI-driven solutions

🎯 Role Objective

Maximize player activation, deposits, and Net Gaming Revenue (NGR) through high-performing outbound call funnels and scalable AI voice agents integrated into a CRM-driven omnichannel strategy.

Design high-impact outbound reactivation scripts that will become the core prompt logic for AI voice agents.
Your main task is to translate business goals into clear, conversion-driven conversation flows that AI can execute at scale.

📌 Key Responsibilities:

• AI Voice Script Architecture
• Translate leadership requirements (“what the bot must achieve”) into:
  • structured call flows
  • intents & decision trees
  • objection handling logic
• Design human-level sales conversations that can be converted into AI prompts.
• Define:
  • opening hooks
  • value framing
  • reactivation triggers
  • exit & escalation logic (handoff to human, compliance cases).
• Prompt Input for AI Engineers
• Prepare clear, structured script specs for prompt engineers:
  • tone of voice
  • allowed / restricted language
  • branching logic
  • examples of good vs bad responses.
• Work closely with AI / Prompt Engineers to refine prompt behavior based on real outcomes.
• Reactivation & Retention Logic
• Build scripts aligned with:
  • player lifecycle stage
  • deposit history & risk level
  • Responsible Gambling constraints.
• Define KPIs for script success: activation, deposit rate, NGR impact.
• Validation & Iteration (Demo Phase)
• Deliver a working demo script (MVP) ready for AI implementation.

• Iterate based on early bot performance and error analysis.

   

🧩 Requirements:

• 5+ years in outbound telephony, reactivation, or high-ticket telesales
  (iGaming strongly preferred)
• Proven ability to design call scripts that convert
• Strong understanding of:
  • objection handling
  • value anchoring
  • behavioral triggers in phone sales
• Experience working with or alongside:
  • CRM teams
  • call centers

  • product or automation teams.

     

➕ Nice to Have:

• Experience as a Team Lead / Head of Call Center / Retention Lead
• Familiarity with:
  • AI voice bots
  • conversational AI
  • prompt engineering (even at a conceptual level)
• Knowledge of Responsible Gambling practices.

Hiring Process

1. HR Interview
2. Test task
3. Technical Interview
4. Final Interview (optional)