Integration manager

We are a global product company operating in the iGaming sector with a strong international presence.
We are looking for an experienced and detail-oriented Operations / Integration Manager who will be responsible for coordinating payment integrations, monitoring their performance, and ensuring stable and efficient operation. The main goal of this role is to manage payment integrations end-to-end, improve payment performance and user experience, and collaborate closely with internal teams and payment providers to quickly resolve issues.

Key Responsibilities:

• Preparation of the integration card for the technical manager of the B2B team;
• Coordination of all aspects of integration, including managing timelines and resources;
• Adherence to established priorities and deadlines for integrating the payment solution;
• Setting and describing tasks for improving the functionality of live payment solutions to enhance their performance and user experience;
• Conducting an initial analysis of the payment flow and technical documentation, as well as comparing parameters with the technical capabilities of the platform, including assessing user experience for each specific payment method;
• Collaboration with various teams (technical, account managers, and B2B managers) to ensure seamless integration;
• Resolving issues that arise with providers and the platform integration manager during the integration process;
• Informing all participants about the progress of integration and obtaining feedback;
• Measuring the effectiveness of integration processes and making necessary adjustments;
• Preparing all necessary documentation to ensure transparency and accessibility of information. Describing the integration flow and preparing instructions for users regarding integrated payment methods;
• Checking and controlling Performance Indicators (KPIs), such as payment approval rate, conversion rate, canceled transactions, timeouts, etc;
• Systematically prepare reports to monitor key payment indicators;
• Setting bug tickets in JIRA and controlling their status;
• Update on changes in payments of support and product team(temporary shutdown, launch of payment method);
• Collaborate with other departments across the company, including product development and technical support;
• Resolve issues with the provider on failed transactions(monitoring), the reasons for the drop in acceptance rate, and systematic communication with providers about new products.