Technical Support Manager (offline)

Coordinate and develop the practices of support teams and personel located in different geographies. Write processes and procedures for customized support services. Produce product documentation and other training media. Act as business driver to improve company's internal operations. Project manage customer facing projects and internal advanced service improvements.

About Xsense

BT9 is an end-to-end, real-time cold chain management (CCM) solution provider. Its Xsense® CCM technology is currently used around the globe by large as well as small-medium companies.
BT9’s Xsense® system is one of the leaders in providing a holistic approach to cold chain management. It proactively monitors, analyzes and disseminates relevant quality data and recommendations throughout the entire cold chain. It provides visibility for all cold chain stakeholders into the conditions in which perishable products are being stored and transported —from the producer to the store shelf. Automated analytics and reports provide customers with the tools they need to identify cold chain problems and take corrective actions to maintain quality, reduce waste, streamline logistics, and enhance profitability. BT9 works with its customers to develop innovative, customized solutions that will further maximize supply chain performance.

Company website:
http://www.xsense.co