Customer Success Manager - Upwork-Focused

🚨 We’re looking for a Customer Success Manager (Upwork-Focused & Client-Obsessed) to own the customer journey and help our users turn Vollna into real Upwork results. This role is about proactive guidance, strong relationships, and sharing practical Upwork knowledge.

🤠 Who are we:
Vollna.com is an AI-driven platform that helps freelancers and agencies win more clients on Upwork through automation and smarter lead discovery.

🧑‍💻 How your day-to-day would look like:
- Onboard Like a Pro – Welcome new clients and guide them through our Upwork growth journey
- Offer demos to users and leads who want a live explanation of the product
- Monitor client goals, track milestones, and offer help before they even ask

- Show users how Vollna can help them get better results on Upwork
- Build Loyalty - Create relationships that turn clients into fans
- Collaborate with founder to solve issues quickly and clearly
- Help with upgrades, billing questions, and account clarity
- Handle cancellations with empathy, and retain clients whenever possible

✅ What You Bring
- Experience as a Customer Success Manager in B2B (SaaS = big bonus)
- You really get Upwork and how to help clients win there
- Excellent communicator – You listen well, speak clearly, and write like a pro
- Problem-solver mindset – You anticipate needs and love creating win-win solutions
- Comfortable juggling things solo or collaborating with a team
- Tools? You’ve used live chat, CRM, Notion and love staying organized
- Bonus if you know search magic like ElasticSearch
- Fluent English, both spoken and written

❌ When not to apply:
- You need your hands to be held: We do not have the time to micro-manage your every step. You need to be comfortable with being proactive.
- You can't function with autonomy: We expect you to own your own tasks and mistakes. You're hired to own a part of the product, not to give us extra headache.
- You aren't comfortable communicating extensively: This role involves lots of interaction via email, chat, and calls.
- You don't genuinely enjoy helping people solve problems: Empathy and a user-first mindset are essential.
- You struggle with organization: You'll need to manage multiple conversations and track progress effectively.

🌟 What’s In It for You
💵 $700/month base salary
🎯 Performance Bonuses up to $1000/month
🚀 Career Growth – Move up to Senior CSM or Account Manager roles
📘 Learning & Growth – We invest in your learning and cover courses or resources that help you grow in this role
🌍 Fully Remote – Work from wherever feels right
🎉 Startup Energy – Fast, fun, and focused on outcomes — not red tape

👀 Ready to Help Agencies + Freelancers Win on Upwork? Apply now!