Payments Monitoring Team Lead

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

What You’ll Be Driving:
— Taking full responsibility for managing payments monitoring, traffic oversight, PM switching, and proper escalation of requests;
— Reviewing and evaluating each team member’s work and making decisions on hiring or termination;
— Leading the monitoring team and ensuring they have the knowledge and skills needed to meet SLAs;
— Training new employees on company policies, procedures, and ethics to ensure role clarity;
— Monitoring charts and alerts to identify areas for improvement and respond to traffic drops;
— Collaborating with other departments and Payment Providers to ensure customer satisfaction;
— Monitoring team KPIs to ensure compliance with established standards;
— Collecting, presenting, and reporting on key results, KPIs, and team achievements;
— Leading and controlling internal monitoring processes and ensuring SLA targets are met;
— Overseeing internal notifications and driving automation and process improvements.

What Makes You a GR8 Fit:
— Understanding of payment solution principles across different regions;
— Experience in high-volume, multitasking environments;
— Strong stress resistance in fast-paced operational settings;
— Proactive approach to tasks and problem-solving;
— Excellent communication and negotiation skills;
— High attention to detail;
— Strong organizational skills;
— Confident and timely decision-making;
— Strong analytical skills for monitoring, investigation, and resolving complex situations;
— Team management experience;
— Ukrainian or Russian (fluent) and English required.

Why You’ll Love Working Here:

Benefits Cafeteria
An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

— Sports — gym, yoga, or any activity to keep you active;
— Medical — insurance and wellness services;
— Mental health— therapy or coaching support;
— Home office — ergonomic furniture, gadgets, and tools;
— Languages — courses to improve or learn new skills.

Work-life
— Parental support with paid maternity/paternity leave and monthly childcare allowance;
— 20+ vacation days, unlimited sick leave, and emergency time off;
— Remote-first setup with full tech support and coworking compensation;
— Regular team events — online, offline, and offsite;
— Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values
GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.

— FUELLED BY TRUST: we’re open, honest, and have each other’s backs;
— OWN YOUR GAME: we take initiative and own what we do;
— ACCELER8: we move fast, focus smart, and keep it simple;
— CHALLENGE ACCEPTED: we grow through challenges and stay curious;
— BULLETPROOF: we’re resilient, ready, and always have a plan.