B2B Customer Experience Junior

We just opened 2 seats for a Customer Success & Retention Marketing team.

Free = costs you nothing, pays you in skills, tools, portfolio – and commission.

Most roles are about getting customers.

This is about helping them succeed.

Here's what's broken about customer success in 2025:

Most companies treat CS like support. Answer tickets. Put out fires. React to problems.

That's not customer success. That's customer support.

We've automated support. AI chatbot. Help center. Demo videos. It handles 90% of questions.

Customer success? That's different.

That's building relationships. Analyzing data. Optimizing experience. Proactive outreach before problems happen. Making customers so successful they stay, grow, and refer.

So we asked ourselves:

What if we hired a team of 2 who genuinely care about helping customers succeed – and know how to improve systems, build relationships, and market in ways that make customers stay and grow?

What you'll do as a team:

Build relationships in our Slack community (be the human connection, not the bot – engage, help, build trust with customers where they actually hang out)

Analyze customer metrics (health scores, usage patterns, engagement data, churn signals – spot trends and opportunities before they become problems)

Optimize customer experience (improve onboarding flows, help center content, AI chat responses, key touchpoints – make the system better, not just react to issues)

Proactive customer outreach (reach out before problems happen – check-ins with at-risk customers, celebrate wins with successful ones, guide new customers to value faster)

Retention marketing campaigns (email sequences, in-app messaging, feature announcements, usage tips, win-back campaigns for inactive users)

Create customer stories (capture case studies, testimonials, success stories – turn happy customers into advocates)

Manage referral programs (incentivize and enable customers to bring others)

Upsell/upgrade campaigns (help customers see value in higher tiers when it makes sense for them)

Customer education (webinars, tutorials, best practices – help customers get more value)

Handle hand-offs from AI (when the 10% of cases come through that AI can't handle, you step in – but this is exception, not the rule)

Track and improve retention metrics (churn rate, expansion revenue, NPS, customer lifetime value, referral rate)

As a team of 2, you'll own customer success and retention together. Individually, you'll focus where you're strongest. You'll figure out the split.

→ Weeks 1-2: Deep dive into Unstuck Engine, our customers, and our retention strategy – learn the product deeply, understand customer journey, analyze current metrics. This is your foundation.

→ Weeks 3-4: Trial period – you're doing first relationship building in Slack, analyzing metrics, running retention campaigns, we're all deciding if this fits

→ Months 2-6: You're owning customer success and retention – optimizing experience, building relationships, improving metrics, helping customers succeed

What makes this different:

This isn't customer support. We've automated that.

This is customer success. Strategic. Proactive. Data-driven.

You'll build relationships (not answer tickets). You'll analyze and optimize (not just react to problems). You'll market to existing customers (not just acquire new ones).

Who Should Apply:

Recent graduates in Marketing, Communications, Business, or Psychology. This works best with deep immersion - the more hours you put in, the faster you'll learn and ship. Some interns do 15-20 hours/week, others go full-time (40 hours/week). Full-time means you build more, learn faster, and see stronger results in 6 months.

We're hiring 2 interns who will work as a team. You should care about customer wins, enjoy analyzing data to find insights, and be comfortable building relationships.

Fair warning:

This isn't for everyone.

If you're not willing to spend 2 weeks learning before you start → This requires deep product knowledge to help customers succeed

If you think customer success = answering support tickets → That's automated. This is strategic optimization and relationship building.

If you see customers as metrics → We need people who genuinely care when customers struggle and get excited when they win

If you're not analytical → You'll need to analyze metrics, spot patterns, make data-driven improvements

If you prefer working alone → This is a team role coordinating across CS and marketing

But if you genuinely care about helping people succeed, enjoy analyzing data to find insights and opportunities, like building relationships over time (not transactional interactions), think proactively (solve problems before they happen), want to optimize systems and make them better, and want to see direct impact (customers who stay, grow, and refer) – we should talk.

Because here's what we believe:

0% of sustainable growth comes from ignoring existing customers.

0% of great customer success is reactive support.

100% of the best retention comes from customers who succeed because you helped optimize their experience.

What happens after 6 months?

You complete the internship program and join our alumni network.

Top performers get considered for our Customer Success or Retention Marketing positions (paid, equity, real roles).

Either way, you leave with:

• Experience in proactive customer success and retention marketing (not support)
• Portfolio of retention campaigns and customer success optimization
• Real metrics (retention improvements, expansion revenue, NPS growth, referrals generated)
• Understanding of data-driven customer success
• Commission earned from retention and expansion success

The best customer success doesn't feel like support. It feels like partnership.

Ready to learn customer success and retention marketing that actually works?

Apply: Record a 1-minute video (phone quality is fine) explaining:

• What excites you about customer success (not support – the strategic, proactive kind)?
• Tell us about a time you improved a system or process to help people (doesn't have to be work-related)
• Why you, why now, why this internship?

P.S. — Still reading? Good. Think about that time you improved something to make it better for others. What drove you to optimize, not just react? Then record that video. We want people who see opportunities to make things better, not just people who respond when things break.