Call Centre representative (Inbound and Outbound line) Offline

We are seeking a proficient English-speaking Call Centre representative (incoming and outgoing lines) to join our team! Your main mission will be helping customers solve their issues while ensuring a high level of service and satisfaction.

Key Responsibilities:

• Engage with customers through inbound and outbound calls, and emails
• Answer questions about products and services, primarily within the jewellery sector
• Assist with technical, financial, and general support issues
• Escalate complex cases to other departments and keep customers informed
• Report website errors or issues

What we expect:

• Proficiency in English (C1 level) – both verbal and written communication
• 1 year of experience in a similar position
• Positive, empathetic, and professional attitude toward customers
• Strong analytical and problem-solving skills

Skills:

• Attention to detail and thoroughness
• Excellent communication skills
• High level of self-organisation
• Confidence, enthusiasm, and the ability to manage workload effectively
• Strong work ethic
• Quick adaptation to changes in a dynamic business environment
• Capability to work independently and as part of a team
• Proficiency in handling large volumes of information

Will be a plus: 

• Prior experience with Zendesk and Magento
• Knowledge of other foreign languages (Dutch, German, French, Italian, Spanish)
• Possession of a personal laptop if residing abroad

Work conditions:

• Remote work
• No night shifts
• Work schedule: 16:00-01:00 (Kyiv time) / 9:00-18:00 (New York time)
• 8-hour workday
• Shift schedule: 4 working days per week. Sunday - fixed weekend
• Approximately 16-19 working days per month

We offer:

• Competitive salary
• Health insurance after 6 months in the company (if you are in Ukraine)
• English Speaking Club
• Quality training, onboarding into the team, and curator support
• External seminars and training for professional development
• Team-building events in Ukraine
• Cosy office in Kyiv, which you can visit in case of power outages
• Paid vacations (including sick leave)
• Corporate psychological program 

Why us?

We create a modern environment where knowledge, teamwork and openness are valued. If you enjoy helping people and want to grow with the company, we would love to have you on our team!

📩 Send your CV with your expected salary and level of English and German proficiency.

We will contact candidates who pass to the next stage of selection.