Reputation Moderator

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its well-deserved place in the niche by focusing on tech innovations like AI, unconventional approaches to Users, and meticulously created algorithms.

We are looking for a Reputation Moderator who will join and strengthen our team. A well-coordinated, experienced team of 20+ people has a successful experience of creating businesses aimed at adults.
 

Main Responsibilities:

• Moderating and tracking reviews across various platforms (TrustPilot, Sitejabber, etc.);
• Improving the company’s ratings on review platforms;
• Establishing a positive online presence on the first page of Google search results and in major language models (e.g., ChatGPT);
• Analyzing reviews to identify potential risks and opportunities for brand improvement;

• Using reputation management tools (Google Alerts, Trustpilot, Sitejabber).

   

Requirements:

• Proven experience in content or review moderation (handling user reviews, comments, and ratings across various platforms).
• Fluent English (B2+);
• Ability to respond diplomatically to negative feedback;
• Strong understanding of online reputation management principles and customer communication tone;
• Proficiency with reputation monitoring tools;

• Basic data management and reporting skills (Excel/Sheets, Notion).

   

Nice to Have:

• Knowledge of SEO and SERM (Search Engine Reputation Management) principles;
• Experience with reputation or social listening platforms;

• Experience in writing or optimizing responses to reviews in app stores or on social media platforms

   

We Are Looking For:

• Self-motivated individuals who can organize processes and work on improving reputation management;
• People with high empathy who are eager to learn and grow in this field;
• Team players who can effectively collaborate with various departments (support, marketing, product).
   

What do we offer?

• Ability to grow professionally along with a company growth;
• Flexible schedule;
• Feedback-driven and open-minded culture and fair recognition of strong contributors to the company’s success;
• Minimum bureaucracy and maximum independence