Sales Support Specialist

Location: Remote (Ukraine, EU)

Type of employment: full-time, remote

Schedule:‌‌ 8 hours/day from 14 to 23, Kyiv time

About the company: Faspro Technologies provides advanced prototyping and manufacturing solutions for precision sheet metal components, with a focus on accuracy and tight tolerances.

Our primary service is EMI shielding designed as individual components or complex sub-assemblies.

We help clients in the mobile, automotive, medical, and industrial products sectors develop products faster with full prototyping capability through short-run production. 

Our motto is "If you can imagine, we can make it".

There are world's biggest and most advanced companies among our customers: Apple, Microsoft, Meta, Tesla, SpaceX, Qualcomm etc. 
 

• Our industries: Telecommunication / Mobile / Consumer electronics / Medical / Aerospace and DoD / Computers and servers / Automotive / Industrial
• Our production types: Prototyping and Short Run / Photo Chemical Etching / Laser Cutting / Turret / Brake Press / Sheet Metal Stamping / Electro Plating / Select Plating / Tempering /  Blanks / Blanking / 
• Our products: EMI / RF / Shielding / Shields / Spring Contacts / Terminals / Custom Enclosures / Leads / Antenna / Battery Contacts / Contacts / Flat Metal Components / Formed Metal Components

Now we are looking for a Sales Support specialist —  a communicative and organized person who will become the first point of contact with customers and ensure the effective operation of the order processing team.

Job to be done:

• Manage the company's main inbox — monitor incoming customer requests (RFQs) from email and website, prioritize them, and enter information into the ERP system.
• Perform an initial analysis of requests: review the customer’s history, determine the type of order (repeat or new), and forward it to the responsible project coordinator.
• Maintain professional communication with customers via email and phone — clarify order details, provide status updates, and redirect calls when necessary.
• Create reports and analyze statistics.
• Handle online requests from the company’s website.
• Coordinate timely entry of orders into the system and ensure data accuracy.
• Maintain a high level of customer orientation and effective communication between departments.

Our ideal candidate has the following skills and qualifications:

• English — Upper-Intermediate/B2–C1 (critical for communication with customers).
• Confident user of MS Office, especially Excel (for report creation) and Outlook.
• Strong organizational skills and ability to manage large amounts of information in a fast-paced environment.
• Attention to detail, independence, and ability to make quick, informed decisions and set task priorities.
• Excellent communication skills — able to interact with different types of people, friendly, goal-oriented, and proactive.
• Customer-oriented mindset and a strong sense of responsibility.
• Experience working with B2B customers.
   

Would be a plus:

• Basic understanding of manufacturing processes.
• Experience working with ERP and CRM systems.
• Experience in internal sales or working with an existing customer base.
   

We offer:

• Opportunity to work with the largest and most advanced companies in the world (like Apple, Microsoft, Tesla, SpaceX, etc.)
• Experienced international team
• High level of responsibility and autonomy

Hiring process: 1) interview with recruiter; 2) interview with manager; 3) offer.